Amendment 14.pdf

This document is Amendment 14 to Contract 505ENT-M11-HOSTEDVOIP-01, a contract amendment between the State of Wisconsin Department of Administration and AT&T Global Services (204 S. Akard St., Dallas, TX 75202). The amendment addresses Hosted Voice over Internet Protocol (VoIP) Services and incorporates corrective action measures following a State Notice regarding AT&T's deployment of the Hosted Skype for Business Service. The amendment extends related contract terms until April 30, 2025, subject to annual renewals and continued procurement authority from the Wisconsin Department of Administration.

The amendment establishes a solution for migrating the State's Hosted Skype for Business Atlas UC environment to an AT&T-owned and managed ATTUCS-WI platform. Key services include collapsing the current split-platform system into a single AT&T-managed environment, installing redundant network infrastructure, and providing multi-tier helpdesk and Network Operations Center services. The amendment introduces new profile rates ranging from $5.86 for Basic profiles to $14.75 for Enhanced+ profiles, with specific licensing requirements for Office 365. AT&T agrees to provide international calling services with established monthly recurring charge limits and will reimburse the State for DOA and DET employee time related to the migration at individual incremental hourly wage rates. The amendment includes detailed Service Level Agreements with uptime requirements of 99.99% during business hours and 99.9% on a 24-hour basis, along with specific credit remedies for service interruptions.