Attachment A Amendment 19.pdf

Attachment A: AT&T Office@Hand Cloud Voice Service

Basic Standard Plan Package

Standard Plan no contract pricing: $35.99/user/month

Standard Plan 36 Month Contract Pricing (user/month)

1-50 Users $20.51

51-100 Users $19.79

101-150 Users $18.71

151-250 Users $18.00

251-500 Users $16.92

500-1000 Users $15.48

1001+ Users $14.40

Features included in Basic Standard Plan:

Unlimited Local and Long Distance Calling

1,000 Toll Free Minutes/Month

Calling, Faxing, Texting, Messaging, and Meetings

Mobile App, Desktop App, and Browser

IVR Menus, Call Queues, Custom Rules/routing, After Hours Routing

Hot Desking, Park, Park Locations, Presence, Message only exts

Integrations into O365, Google, and 300+ others

Inbound Caller ID

Manual Call recording

Call Transfer (warm and blind), Conference, Paging, and Intercom

Cost Centers

Premium Plan Package Include all Standard features plus additional features below:

Premium Plan no contract pricing: $49.98/user/month

Premium Plan 36 Month Contract Pricing (user/month)

1-50 Users $32.49

51-100 Users $29.99

DocuSign Envelope ID: A2D5A567-A335-4671-8FF2-9AC79F80B563

101-150 Users $28.99

151-250 Users $27.99

251-500 Users $24.99

500-1000 Users $22.49

1001+ Users $19.99

Additional Features included in Premium Plan:

Automatic Call Recording

Active Directory and SSO

2500 Toll Free Minutes

200 Meeting Participant Limits (instead of 100 on Standard Plan)

Call monitoring (Whisper, Barge, Takeover)

Call queue advanced routing

Multi-Site Capabilities

Custom Roles

Archiver Tools

Limited Plan Package

Month to month is not an option on this Limited Plan

Limited Plan 36 Month Contract Pricing (user/month)

1-50 Users $18.71

51-100 Users $16.89

101-150 Users $15.59

151+ Users $14.23

Please keep in mind this is a limited feature offering. The key basic features include:

Unlimited local calling in US and CAN

SMS

Call logs

Intercom, Paging, Call Parking, Screening

Ext to Ext Dialing

Basic Call Queues

Audio Conference Bridge Up to 1000 Participants

Limited Faxing Capabilities

Mobile App/Desktop Apps

Single Level IVR

Dial by Name Directory

Term and Fees 36 Month Contract Term E911 Fee of $2/user/month State, Local and Federal regulatory fees may apply; fees subject to change Onetime toll-free setup fee of $60 per toll free number

Optional Professional Services

Scope for installation of a AT&T Office@Hand voice solution consisting of Customer Surveys, System Data Collection, Call Flows, and User set up. This will provide a complete operational UCaaS phone system for Company locations per the agreed-on SOW. Training will be provided for System Administrators and Users on a scheduled basis. Access to End user documentation and videos is also provided.

Nordicom Technologies provides a remote Professional Service for Office@Hand installs. This is a one-time fee based off the number of users and complexity of the project. Below is the general guidance followed for most O@H installs but certain projects may require custom pricing if special setups are required.

Users Lite Normal Complex

01 - 9 Users $600.00 $1,000.00 $1,350.00

10 - 19 Users $1,200.00 $2,000.00 $2,700.00

20 - 49 Users $1,500.00 $2,500.00 $3,375.00

50 - 74 Users $1,800.00 $3,000.00 $4,050.00

75 - 99 Users $2,100.00 $3,500.00 $4,725.00

100 - 125 Users $2,400.00 $4,000.00 $5,400.00

126 - 149 Users $2,700.00 $4,500.00 $6,075.00

150 - 174 Users $3,300.00 $5,500.00 $7,425.00

175 - 199 Users $3,600.00 $6,000.00 $8,100.00

200 - 224 Users $4,050.00 $6,750.00 $9,112.50

225 - 249 Users $4,500.00 $7,500.00 $10,125.00

250 - 299 Users $5,100.00 $8,500.00 $11,475.00

300 - 349 Users $6,000.00 $10,000.00 $13,500.00

350 - 399 Users $6,900.00 $11,500.00 $15,525.00

400 - 499 Users $8,700.00 $14,500.00 $19,575.00

500 - 599 Users $10,500.00 $17,500.00 $23,625.00

600 Users + Custom Custom Custom

Scope of Work - Remote

• Kick off call to discuss the design, requirements, and timelines

• Database collection and portal build (Ordering of licenses, devices, and activating features)

• 3 joint onboarding sessions with O@H Implementation Advisor

• 3 additional virtual admin training sessions/joint account setup

• 1 Account Testing Session

• Porting Guidance – Provide Sheets and guidance on what the customer needs to fill out

• Availability day of test and turn up

• 15 days of post implementation support (Nordicom Shield) for moves/adds/changes

Customer Responsibilities/Assumptions Customer is responsible for aspects not specifically included in the above scope.

Out of scope items include:

• LAN/WAN infrastructure

• Network minimum requirements for VoIP hosted solutions

• Quality of Service (QoS) configurations

• Firewall or Access Control List (ACL) configuration

• Power over Ethernet (PoE) port activation/configuration

• Configuration and software installation on customer PC’s

• Decommission and disposal of any legacy equipment

• Customizations on individual user endpoints, or phone settings

• Gathering of existing phone system/user info (IVRs, Exts, Numbers, Names, Emails, etc.)

• Requiring onsite resources

• Unexpected and lengthy configuration settings not initially discussed

• Postage machines, credit card or point of sale machines, door buzzer, automatic door controller, 3rd party SIP phones, headsets.

Nordicom to confirm hardware is onsite prior to scheduling of resources.

Any required subscriptions and/or licensing to be provided to Nordicom Project Manager.

Any changes outside of the scope of work above may incur additional charges. A Job Change Order (JCO) must be approved prior to performing the work.

Quote based on single phased install.

Quote is based upon the understanding that any delays due to site readiness, access, and/or additional labor requirements due to safety protocols/ordinances/regulations may be billable on a T&M basis.