Amendment 5 UC Skype for Business_Redacted.pdf

20170206-8049

WISCONSIN DEPARTMENT OF ADMINISTRATION

DIVISION OF ENTERPRISE OPERATIONS

DOA-3051 (R 07/2015)

S. 51.01 (5) WIS. STATS.; AND

S.111.32(13M) WIS. STATS

Contract Amendment

Contract No.: 505ENT-Ml !-HOSTEDVOIP-Ol I Amendment No.: 5

Contract Title: HOSTED VOICE OVER INTERNET PROTOCOL SERVICES

This Amendment is entered into by and between the State of Wisconsin, De2aitment of Administration, and the Contractor, whose name, address and orincioal officer annears below.

Contractor Name AT&T Global Services

Contractor Address 204 S. Akard Street

Citv: Dallas I State: TX

Princioal Officer:

201203210055UA

STATE BUREAU OF PROCUREMENT

101 EAST WILSON STREET, 6'" FLOOR

POST OFFICE BOX 7867

MADISON, WI 53707-7867

FAX (608) 267-0600

TIY (608) 267-9629

HTTP:/NENDORNET.STATE.Wl.US

I Zio: 75202

The parties wish to change the terms of the above-referenced Contract in the following manner:

Incorporate the terms, conditions and pricing as set forth in the attached AMENDMENT NO. 5 TO

STATE OF WISCONSIN CONTRACT #505ENT-M 11-HOSTEDVOIP-O I (PREVIOUSLY NAMED "CONTRACT #15-91579-121") (THE "AGREEMENT") BY AND BETWEEN STATE OF WISCONSIN, DEPARTMENT OF

ADMINISTRATION ("CUSTOMER") AND AT&T CORP. (AT&T")

Except as expressly changed by this Amendment, the terms, conditions, rights and obligations of Contract No.:

" ·-"11- ~ ·nw.n1 shall remain in effect unchanged. In the event of any inconsistency or conflict in the Contract and this Amendment, the provision of this Amendment shall control.

For For

\.-~ 2. ~ Vol\ Date By

To Be Completed by Contractor

AT&T Corp

Company Name

225 W. Randolph St

Address

Chicago, IL 60606

Patrick J. Gleason

State

Signature Sr. Customer Contracts

Title

Feb 6 2017 Date

Zip

This document can be made available in alternate formats to individuals with disabilities upon request.

vd180p

~at&t State of Wisconsin

(WK-: 1-26T5WOX)

Please sign by February 20. 2017

For AT&T Administrative Use Only

Master Agreement No. ___ _ Pricing Schedule No. ___ _

Original Effective Date: ___ _ Effective Date of the Amendment: ___ _

AMENDMENT NO. 5 TO

STATE OF WISCONSIN CONTRACT #505ENT·M11·HOSTEDVOIP-01 (PREVIOUSLY NAMED "CONTRACT #15·91579-121") (THE "AGREEMENT")

BY AND BETWEEN STATE OF WISCONSIN, DEPARTMENT OF ADMINISTRATION ("CUSTOMER")

AND AT&T CORP. (AT&T")

This is an Amendment 5 to the Agreement by and between the Customer and AT&T. The parties agree to modify the terms and conditions of the Pricing Schedule as specified herein. The Effective Date of this Amendment is the date on which the last party signs this Amendment.

Except as otherwise modified herein, the Agreement and the Pricing Schedule are in all respects ratified, confirmed and approved.

The following changes are made to the attached "AT&T Integrated Service Pricing Schedule (for Telecommunications - Hosted VoIP RFP 28008·

LAA)

A new service "AT&T Conferencing with Skype for Business" is hereby added to the Agreement.

Section 1 "Services" is modified to add the following:

Service Exhibit Category Service Publication

AT&T Microsoft Skype for Business c Unified AT&T Skype for Business Management Service Managed Service Communications Description

A new Exhibit C "AT&T Microsoft Skype for Business Managed Service" is added:

EXHIBITC

AT&T Microsoft Skype for Business Managed Service

STATEMENT OF WORK

1. Introduction This SOW between AT&T Corp. ("AT&T") and State of Wisconsin ("Customer") is attached to the Network Integration Pricing Schedule and made a part thereof upon execution .. AT&T reserves the right to withdraw this SOW or modify the prices and any other terms and conditions, including, but not limited to any section of this SOW if the SOW is not signed by Customer and AT&T by 2/20/17

2. Scope of Work

2.1 Services

AT&T will provide AT&T CPE, UC Skype Profile support, and professional Services (including Installation, remote monitoring, management and MACD) as described in this SOW in support of Microsoft Skype for Business plattorm equipment and UC Skype Profiles. UC Skype Profiles provide support for IP Telephony, Instant Messaging, and Conferencing services based on the UC Skype Profile selected. UC Skype Profiles are further defined in Appendix E.

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For AT&T Administrative Use Only

Master Agreement No. ___ _ Please sign by February 20. 2017 Pricing Schedule No. ___ _

Original Effective Date: ___ _ Effective Date of the Amendment: ___ _

2.2 AT&TCPE

Upon written request of the Customer, AT&T will order the AT&T CPE as applicable per site that is listed in Appendix A.

2.3 SOWTerm

This SOW shall have an initial minimum term of forty two (42) months commencing upon completion of installation of AT&T CPE at the last Site ("Initial Minimum Term").

3 AT&T Responsibilities AT&T will be responsible for the following activities. Activities not expressly included in this SOW are outside the scope.

3.1 AT&T Implementation Coordinator. In support of the Services provided to Customer, AT&T will:

3.1.1 Serve as the primary interface and project manager ("AT&T PM") to Customer and Customer's project manager ("Customer PM").

3.1.2 Coordinate Site installation priorities and installation schedules with Customer PM. Installation dates may vary if network connectivity is being installed and coordinated as part of this Project. Customer and AT&T will mutually agree to implementation timelines.

3.1.3 Function as the escalation point for issues that may arise under this SOW.

3.1.4 Provide, at Customer's written or oral request, status updates as to the progress of Services provided under this SOW, to be provided via email or telephone conversations. At a minimum, status updates shall be provided biweekly.

3.1.5 Conduct a formal Project kick-off meeting.

3.1.6 Coordinate schedules and work with Customer designated point of contact or Project Manager to determine readiness of each facility for receipt of

Services and/or AT&T CPE.

3.1.7 Complete, and submit to the Customer PM, the Service Modification and Initiation form (Addendum 1) for every Customer project in which service is being added (new), deleted or changed in any way. The form must be submitted to and approved by the Customer PM at least fourteen (14) calendar days before initiating work at a Customer site.

3.2 Pre-Planning Services

A pre-planning session is included as part of the implementation Services to discover and share relevant information concerning the implementation of the Skype for Business applications. Information discovered during this session will be used during configuration and testing. During this session, AT&T and Customer will review the following items:

3.2.1 Site Review. AT&T will conduct site review to capture specific end user requirements and assign the appropriate UC Skype Profile support for each user. User information including name and current phone number will also be captured during the review.

3.2.2 Current Network Design. Current network infrastructure and IP addressing schemes, firewall restrictions will be reviewed for compatibility with the planned for use with the UC Skype Profiles and adjusted or changed if deemed necessary. QoS validation/discovery across existing LAN/WAN components will be performed, identifying all areas requiring remediation prior to or during installation.

3.2.3 Dial·Plan Design. The Site's current telephony dial-plan will be reviewed for migration or alteration. This includes DID allocation by the PSTN provider.

3.2.4 Number porting will also be accomplished as part of the transition to new UC Skype Profile.

3.3 Network Assessment

Customer is responsible to ensure that Customer's existing network LAN and WAN infrastructure will meet and support VoIP specifications that provide VoIP.

Network reconfiguration and/or upgrades of the data network (including LAN/WAN hardware/software) are the responsibility of Customer and are outside the scope of this SOW. AT&T can provide a complete network assessment for additional fee if requested by Customer. The fee for the assessment will be based on variables such as the number of locations and the amount of time required, and be quoted in accordance with the rates and terms and conditions set forth in State of Wisconsin Contract 505ENT-015-UCCONSULT-04.

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Master Agreement No. ___ _ Please sign by February 20. 2017 Pricing Schedule No. ___ _

Original Effective Date: ___ _ Effective Date of the Amendment: ___ _

3.4 AT&T Core Data Center Service Implementation: AT&T will implement UC Skype applications within the AT&T provided data center as follows:

3.4.1 Examine customer provided Microsoft Skype for Business license to ensure that they support the feature requirement for the UC Skype Profile support order per customer end user

3.4.2 Acquire Microsoft license from Customer (Customer must provide all Microsoft license). Voice support requires Microsoft Plus CAL or E5 in order to support UC Skype Profiles Basic and Enhanced.

3.4.3 Configure AT&T provided core hardware servers

3.4.4 Load core server operating systems and virtual applications software

3.4.5 Load core Microsoft applications on AT&T provided core servers

3.4.6 Establish integration with Customer's existing Microsoft Exchange and Active Directory applications when contracted to provide.

3.4. 7 Establish core infrastructure applications data base to support of Skype for Business features

3.4.8 Implementation of client on-network calling between Customer's locations for voice enabled profiles.

3.4.9 Configuration of voice features within Skype for Business plattorm for voice enabled profiles

3.4.10 Integration with customer provided Exchange Unified Messaging. Exchange UM license provided by customer

3.4. 11 Configure Internal IM, Presence and AudioNideo conferencing.

3.4.12 Setup External IM, Presence and AudioNideo conferencing (via the Internet, not VPN).

3.4. 12. 1. 1. 1 Setup Dial-in conferencing, End Users can join the audio portion of a Skype conference using PSTN access from remote locations and Skype client from Customer's existing locations

3.4.13 Configure Microsoft Skype for Business Clients in core database

3.4.14 Configure Microsoft Skype for Business Front End Servers

3.4.15 Configure Microsoft Skype for Business Edge Servers

3.4.16 Configure Microsoft Office Web Application Servers

3.4.17 Configure Domain Controllers

3.4.18 Setup Monitoring Database

3.4.19 Configure Reverse Proxy

3.4.20 Configure Firewalls

3.4.21 Configure Switch and Load Balancer

3.4.22 AT&T data center's cross-connects for MPLS Circuits and Internet access circuits

3.4.23 AT&T will provide network access to ATT Data Center

3.4.24 Terminate SIP trunks to support PSTN access

3.5 AT&T Customer Premise Installation Services. AT&T will manage and perform the following installation activities:

3.5. 1 Provide to Customer power and environmental requirements for AT&T CPE in advance of installation.

3.5.2 Confirm with Customer that any site readiness tasks have been completed and the required circuits are provisioned and operational.

3.5.3 Verify network configuration with Customer single point of contact prior to on-site installation.

3.5.4 Unpack, inventory and inspect AT&T CPE at Customer installation Site.

3.5.5 Install/rack mount and connect AT&T CPE into Customer's existing racks for gateways and on Customers desk for IP Phones. Customer must ensure appropriate AT&T CPE racks are located at the agreed demarc points.

3.5.6 Connect AT&T CPE to Customer provided LAN switch ports via Customer provided Cat5 or better patch cords.

3.5.7 Provide remote technical support for AT&T on-site engineer during the installation, migration, cutover and implementation testing.

3.5.8 Troubleshoot and replace hardware failures of new AT&T CPE ("out of box failure") relating to the installation/ upgrade of AT&T CPE.

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For AT&T Administrative Use Only

Master Agreement No. ___ _ Pricing Schedule No. ___ _

Original Effective Date: ___ _ Effective Date of the Amendment: ___ _

3.6 Test and Turn-up. After installation, AT&T will manage the following functions applicable to each Site and test based on the UC Skype Profile selected.

3.6.1 Test Dial Plan. (UC Skype Basic and Enhanced Profiles Only)

3.6.2 Test Call Transfer features. (UC Skype Basic and Enhanced Profiles Only)

3.6.3 Test Automated Attendant functionality and prompts as applicable. (UC Basic and Enhanced Profiles Only)

3.6.4 Test voice mail access and retrieval. (UC Skype Basic and Enhanced Profiles Only)

3.6.5 Test Music on Hold functionality as applicable.(UC Basic and Enhanced Profiles Only)

3.6.6 Test Instant Messaging and Presence (UC Skype and Enhanced Profiles Only)

3.6.7 Test conferencing (UC Enhanced Profiles Only)

3.6.8 Test Active Directory Integration

3.7 Training

AT&T will provide two (2) web based trainings for up to fifteen (15) Customer Administrator staff each session (total of 30 participants) at no charge. AT&T will provide additional web based or onsite training to Customer program administrators or end users upon the State's request. The price of training is provided at a rate of $206.65 per hour. Each end user training session takes 1 hour to deliver and consists of up to 20 people per session.

3.8 Support Setvices

3.8.1 Tier 2 - 4 Service Desk; MACD Support

AT&Twill provide Tier 1-4, moves-adds-changes-deletes ("MACD"), Incident management, and proactive monitoring and maintenance of the AT&T CPE and UC Skype Profiles provided hereunder.

3.8.2 Remote Support Services

AT&T will provide remote support through AT&T's UC support center. AT&T will also manage Tier 3 and Tier 4 support provided by AT&T's subcontractors(s) and act as the single point of contact for Skype for Business related issues (not including support of PSTN access via SIP trunk into the AT&T data center and LAN/WAN connectivity) ("lncident(s)") within the AT&T data center, IP Phones and voice gateways purchased through AT&T.

For convenience, Customer will use a single telephone support number and a single email support address (phone number and email to be provided to Customer prior to cutover). AT&T will follow standard ITIL processes for Incident Management. Level 1, 2, 3, and 4 Support is defined in the table below

Support AT&T Levels

Tier 1 Incident ticket management, front line technical support; remote proactive monitoring for covered Customer premises hardware; help desk;

basic system administration; moves-adds-chances-deletes (MACD); end user set up; qeneral user suooort and information requests Incident management, advanced system administration and troubleshooting; network and application configuration and troubleshooting;

Tier2 remote monitoring support for covered Customer premises hardware; vendor management in troubleshooting AT&T and carrier related issues; schedulino of software patches and unnrades, and post-unnrade validation

Tier3 Troubleshootino CPE and annlications related problems; troubleshootino infrastructure software unnrades and patches Tier4 Subiect matter experts; hardware defects; buo fixes and software defects; application function and feature anomalies

3.9 UC Setv1ce Desk

A. The UC Service Desk will be the initial point of contact for Customer to request services, report Incidents, and open Support Requests. The majority of Incidents should be identified and resolved through remote support. The Service Desk includes the following functions, as set forth in the specified service option:

(a) Remote technical support in English (24x7x365)

(b) Receipt and resolution of Customer-reported Incidents and service issues

(c) Receipt and resolution of Customer-requested changes

(d) Management of Customer requests regarding privilege levels of users (no access, password reset)

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(•) Planning for new requirements and changes (~ Adding Users at Customer's request

B. The UC Service Desk will provide some or all of the following monthly report metrics, as requested by Customer via email, and as relevant for the specified service option:

(a) Service Level Report (total of reports provided by type)

(b) Total Incident Report (total received, types of requests and changes)

(c) Open Incidents

(d) Average Time to Resolution

(e) Total Incidents resolved at Tier 2 (~ Total Incidents escalated to Tier 3 or 4

(g) Total Incidents requiring AT&T CPE replacement support

3.10 Network Monitoring Center

The UC Network Monitoring Center provides 24x7x365 proactive monitoring for the components identified in Appendix E (UC Service Description). Any Customer-provided network and/or equipment that is not specified in this SOW is not in scope and is not monitored hereunder. Engineers will be connected in real-time to covered AT&T CPE in Customer's environment, verifying the operational status of such AT&T CPE. Specific alarm parameters are set to proactively identify possible events and Incidents before impact on normal operation of the UC Skype Profiles. AT&T will use Simple Network Management Protocol ("SNMP") to gather configuration and performance information. The following function, performance, and status metrics, if any, will be monitored:

(a) Server memory usage monitoring within the AT&T data center

(b) Server CPU usage monitoring within the AT&T data center

(c) AT&T CPE temperature monitoring for equipment located in the AT&T data center

(d) AT&T CPE power supply monitoring for equipment located within the AT&T data center

(e) AT&T CPE interface status monitoring for IP phones and voice gateways located at Customer premise (D Network call quality monitoring for from SIP trunk to Session Boarder Control (SBC) and IP Phone set

(g) WAN/LAN error monitoring inside for access and equipment inside the AT&T data center

(h) Session Boarder Control (SBC) located in the AT&T data center

(i) PSTN connections status monitoring (up/down) for SIP truck terminated at the AT&T data center

0) AT&T will ensure call quality minimum of at least 4.0 between SIP trunk and AT&T data center equipment.

(k) AT&T provides 99.99% uptime of the core data center hardware and Skype for Business applications contained within the AT&T controlled data center. AT&Twill provide the state with statistics on the availbility of the core system via monthly status reports

(I) AT&T will reduce the commiment of 15001 UC Skype Profiles by month 36 by 1000 Profiles for each instance that we are not able to provide

99.99% availability of the MPLS/SIP into and out of AT&T's data centers, core applications and hardware contained with in the AT&T data centers, and for each instance of failure to meet Service Level Response commitments related to support severity levels S1-S4 provided for herein. AT&T will not be held liable for Distruption of access to the core data centers casued by customer network LAN/WAN/WIFI and end user site failure due to power or natual disasters.

3.11 MACD Definitions

3. 11. 1 Moves. Customer is responsible for notifying AT & T ahead of any activity in which AT & T CPE will physically be relocated from the original installation

Site:

(1) Movement of AT&T CPE within the same location of the original installation requires twenty four (24) hours of prior notification to AT&T. Customer will notify AT&T by opening a Support Request to the AT&T Service Desk defining the location and AT&T CPE to be moved.

(2) Movement of AT&T CPE to an address other than that of the original installation requires seventy two (72) hours notification and may require adjustments by Customer to LAN and or WAN to support the move. Notification will be extended by Support Request to the AT&T Service Desk.

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(3) Movement of more than twenty (20) devices to a different location will be treated as a project and will require additional interaction between AT&T and Customer to determine specific requirements and time frame for movement and will be arranged via the Change Control Process outlined herein.

(4) For IP Phones, Customer is responsible for physically moving IP Phones provided hereunder within the designated Customer building (if designated in Appendix C), unless AT&T is contracted to perform the move (via Change Order) on behalf of Customer (a "Move"). Any other movement of any equipment beyond the initial installation of AT&T CPE and Service for Sites detailed if detailed in Appendix C is outside the scope of this SOW.

3.11.2 Adds. Customers may add new Profiles or new equipment by submitting a Change Request (see Appendix D) and may adjust existing features for a Profile by submitting a Support Request to the AT&T Service Desk. Adding new Profiles or equipment requires the Change Control Process outlined herein. AT&T will process the Change Order and provide notification to the AT&T Service Desk regarding the Change. Implementation of the new AT&T CPE and Profiles depends on manufacturer shipment dates and will be scheduled with Customer via the Service Desk.

3.11.3 Changes and Deletes. Customer can request changes to or deletion of features within an existing Profile by opening a Support Request with the AT&T Service Desk. Changes and deletions include the following:

Change or deletion of user names Change or deletion of user phone number Change or deletion to Dial Plan information Change or deletion of auto attendant call rules

3.12 Engagement Time Frame and Service Hours

This engagement will start within ten (10) days after the Effective Date. Except where otherwise indicated herein, the Services provided hereunder shall be performed Monday through Friday, 9:00 a.m. to 5:00 p.m., local time, excluding designated State holidays ("Normal Business Hours" or "NBH"), unless otherwise noted herein. All installation services will be provided during NBH; cutover, testing, and turn-up is performed after normal business hours ("aNBH") as mutually agreed. Work will be conducted during consecutive work hours/days, and may result in disruption or downtime. Any activities that may affect productivity will be mutually scheduled prior to performance. AT&T assumes no responsibility for loss of service due to downtime during this implementation.

State Holiday Date Observed New Year's Day January 1 Memorial Day Last Monday in May Independence Day July 4 Labor Day 1st Monday in September Thanksgiving Day 4th Thursday in November Christmas Day December 25

3.13 R eporls

Event Report

Engagement Kickoff Meeting Communications Plan Review Proiect Timelines and Schedule

Proiect Status Report Status reports and meetinas will be held as mutuallv aareed bv the parties.

Completion of Installation Final document summarizing the installation to Customer Project Manager.

4 Customer Responsibilities To manage the activities outlined herein on time and within the pricing provided, Customer assigned roles and responsibilities must be fulfilled effectively. In addition to other Customer responsibilities/obligations stated herein, Customer will be responsible far the following activities:

4.1 Preliminary requirements.

To successfully implement the UC Skype Profiles, Customer's data network must be able ta support the demands of voice traffic concurrent with the data demands. Customer's existing network must meet the following minimum requirements (subject to joint validation):

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4.1.1 Provide IP network transport by way of separately contracted LAN/WAN connectivity at all Sites, with sufficient capacity to support expected call volumes. (Supported IP network transport services include AT&T AVPN, AT&T MIS, AT&T PNT or third party MPLS services or certain third party IP access services.)

4.1.2 Packet loss not-to-exceed one percent (1%).

4.1.3 WAN links not-to-exceed seventy percent (70%) utilization during any period.

4.1.4 Serialization delay for each router interface should be less than 10ms.

4.1.5 Switched media (no hubs).

4.1.6 Ethernet network 1 OMB minimum, 1 OOMBs recommended.

4.1.7 Category-5 cabling minimum (no Category-3 or coaxial cabling).

4.1.8 Adequate bandwidth to support Customer voice, video and data traffic volume demands over the network. Each VoIP call can consume up to approximately 85 Kbps of bandwidth.

4.1.9 Video can consume up to 3MBs for high definition per user

4.1.10 Low end-to-end delay (latency) to ensure a good quality voice conversation (" 125 milliseconds recommended).

4.1.11 Minimal packet loss to ensure parts of a conversation are not distorted or lost especially during bursty data traffic flows.

4.1.12 Separate VLAN's for voice traffic is strongly recommended.

4.1.13 Provide list of User names and associated phone numbers.

4.1.14 Provide all Microsoft Skype for Business License including E3 to support UC Skype Standard Profile, ES or PLUS CAL to support UC Skype Basic and Enhanced Profiles.

4.1.15 Provide Microsoft Active Directory and Exchange applications, license and servers

4.1.16 Provide network access to the Customer provide Active Directory and Exchange server and applications

4.1.17 Provide tier 1 help desk to support initial contact with end user is support of applications and PC, MAC, Laptops and tablets not provided by AT&T.

4.1.18 Provide support for third party applications and hardware such as but not limited to over-head paging systems, WIFI access points, IP Phones not purchased through AT&T.

4.1.19 Provide WAN connectivity from Customer data center to end user sites

4.1.20 Provide WAN connectivity from existing MPLS network to AT&T provided access into the AT&T data center. AT&T will be providing the cross connect and WAN termination for BGP routing protocol to extend the Customer signaling and media traffic from the AT&T data center out to the Customer end user sites via Customer data center hub.

4.1.21 Provide internet access at customer sites. AT&T provide internet access into the AT&T data center

4.2 Overall Responsibilities

4.2.1 Assign a Single Point of Contact ("SPOC") as the primary interface for the AT&T PM to work with during the engagement.

4.2.2 Review and provide relevant comments (in the form of additional data requirements, preliminary conclusions, or recommended technical architecture) or Subject Matter Experts ("SME") resources from applicable information technology departments or business units to assist in completing the Reports in a timely manner.

4.2.3 Keep AT&T informed of any information or changes, which may affect AT&T's performance of Services or require a change request in the scope.

4.2.4 Provide AT& Twith reasonable access to Customer Sites, as needed, and provide office space to include desks, chairs, as well as access to printers, copiers and phone lines while on-site at no charge, if needed. In addition, AT&T may conduct work from a remote location.

4.2.5 Provide the AT&T PM with local Site Contact name, telephone number, address, and email for both a primary and backup Local Site Contact to facilitate local scheduling issues, AT&T CPE delivery confirmation, and other Site-specific details. Perform all Customer Site preparation activities including, but not limited to, power, core drilling, ventilation, proper environmental as per the manufacturer's specifications, and the installation of AT&T CPE racks.

4.2.6 Provide authorized personnel on-site during any AT&T CPE Installation and Test and Turn-Up.

4.2.7 Resume responsibility for the network infrastructure upon completion of the Services provided herein.

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4.2.8 Be responsible tor alerting AT&T of changes to Customer's network that could affect Customer's devices under support services contract.

4.2.9 Ensure Customer PC, laptops, desk phones and/or mobile devices meet the minimum specification to utilize the VoIP Services. AT&T shall not be responsible tor testing or troubleshooting User devices, and the scope of Services does not include testing or troubleshooting User provided wireless access points or WLAN controllers that support wireless IP telephones.

4.2.10 Provide AT&T Project Manager a minimum of ten (10) business days' notice for scheduling Installations. Cancellation or rescheduling with less than five (5) business days' notice may be subject to AT&T's Reschedule/Cancellation Charge set forth herein.

4.2.11 Provide adequate secured storage area on Customer Site(s) tor AT&T CPE.

4.2.12 Once the final dial plan design is delivered and agreed, Customer will freeze any changes to User information a minimum five (5) days prior to configuration ofthe AT&T CPE. All changes made to the dial plan after configuration shall be defined as MACO and additional charges may apply.

4.2.13 Provide information relative to any existing phone system(s), circuits and data equipment including network diagrams listing existing size, capacity, utilization, and busy-hour voice and data traffic requirements for all current network facilities to be utilized in the IP Telephone Capability.

4.2.14 Provide input for the development of system, gateway and phones, route plan, dial plan, call flow, and station configurations. Provide relevant IP and subnet mask addressing plan for the IP Telephone Capability.

4.2.15 Identify desired AT&T CPE placement; any rack or cabinet layouts; circuit demarcation locations and specifications; existing PBX/telephony interface requirements and specifications; and, station features.

4.2.16 Provide a list of Users, security levels and access privileges. Define the system administration, security policies and any other special requirements to be implemented in the AT&T CPE.

4.2.17 Identify firewalls expected to pass VoIP traffic and to identify class of services, toll, station and phone restrictions and requirements for all users.

4.2.18 Provide information necessary tor QoS configurations for review. Unless Customer separately obtains a formal network assessment from AT&T, AT&T will rely entirely on Customer to provide information such as codec selection, number of simultaneous calls and bandwidth required to support other enterprise applications.

4.2.19 As specified tor each Site, ensure that proper environmental conditions specified by product manufacturer are in place. This includes but is not limited to adequate power and grounding and HVAC environmental requirements. AT&T shall not proceed with AT&T CPE installation until Customer has made any such modifications and accommodations as required.

4.2.20 Assume sole responsibility tor LAN and possibly WAN infrastructure to meet and support VoIP specifications as outlined herein. Network reconfiguration and/or upgrades of the data network (including LAN/WAN hardware/software) are the responsibility of Customer. Ensure LAN and WAN configurations are adequate to support acceptable VoIP communications throughout the network infrastructure.

4.2.21 Complete all requirements following recommended industry standards tor the IP Telephony Capability connectivity to prior to the first installation date:

(1) Raceways, boring and cutting, trenching, conduits, variances and rights or way required tor installation.

(2) Network service (LEG and IXC).

(3) Network demarcation.

(4) MDF demarcation (includes documentation).

(5) Customer private network (e.g. LAN/WAN or privately provided facilities in a campus environment).

(6) Provide/implemenVdeploy/test all structured cabling (Category-5, fiber, etc.) and components including but not limited to cabling patch panels and patch cords, power, UPS (optional).

(7) Provide hard-wired receptacles tor each of the components, power strips and/or uninterruptible power supplies at each Site.

(8) Extend demarcation point(s) to the AT&T CPE installation Site (s).

4.2.22 Assume sole responsibility tor the condition and/or readiness of cable plant or its ability to transport or sustain proper electrical and optical data signals as required by the operational specification requirements for the AT&T CPE. Verify all distance and interference limitations of interface cables to be used and that all necessary cabling, power and grounding is delivered and installed prior to the installation date.

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Master Agreement No. ___ _ Pricing Schedule No. ___ _

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4.2.23 Update the configurations of those devices and sites that are not identified in this SOW that must communicate to the AT&T CPE deployed as part of the Services to ensure proper connectivity in addition to installing and verifying the operation of all equipment not provided by AT&T.

4.2.24 Interface with Customer's network vendors during the installation and testing to make network changes required to make the data/voice network operational. For example: order, install and test all data and voice circuits prior to the installation date.

4.2.25 Assume sole responsibility, unless otherwise stated, for any reprogramming, licensing or configuration necessary to existing telephony systems as necessary to implement the IP Telephony Capability.

4.2.26 Provide at least ten (10) business days prior to an agreed AT&T CPE installation date at each installation Site and any required AT&T CPE configurations.

4.2.27 Receive and secure all AT&T CPE at each Site, prior to on-site resource arrival. Lost items of AT&T CPE, return visits, and time beyond one (1) hour to locate shipments not caused by AT&T may incur additional charges.

5 Project Governance/Change Control Process Either Party must submit project change requests to contractual documents in writing via the sample at Appendix D to this SOW. The party requesting the change must submit a written request to the other party and the receiving party shall issue a written response within five (5) business days of the receipt of the request, including whether the receiving party accepts or rejects the request and/or any changes to the Terms and Conditions. Once agreed both parties must execute the document in Appendix D.

6 Fees and Charges

6.1 Commitment Level

I UC Skype Profiles Commitment Level I 15,001

6.2 AT&T shall provide the Services as well as the AT&T CPE listed in Appendix A for the Charges stated below; all Fees and Charges are stated in USD, excluding applicable taxes.

7 Pricing

All profile pricing is based on a commitment of 15001 UC Skype Profiles contracted and operational on the AT&T platform by month 36 of the contract. AT&T will utilize the contract signature date as the service availability date with an additional 90 days ramp up for providing support services. The 90 day ramp up date will provide time for State to identify agencies that can commit to signing up for the service and setup of network transport. The 90 days will be in addition to the 36 month time frame for commitment. Failure to meet committed 15001 UC Skype Profiles minimum will result in an increase of monthly recurring

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Master Agreement No. ___ _ Pricing Schedule No. ___ _

Original Effective Date: ___ _ Effective Date of the Amendment: ___ _ payment equal to the tier that is achieved by month 39, the amount of which is subject to negotiation of the parties and codified as set forth in section 5 (Project Governance/Change Control Process).

7.1 Non-Recurring Charges

Table 1: Non-Recurring Charges ("NRC") Description Quantity Price Per Unit Extended

Price Onsite AT&T per user deployment includes (data collection, phone placement, 1 $37.50 $37.50 tesUturn-uo, Proiect Manaoement\ Remote AT&T support per user deployment includes (data collection tesUturn- 1 $30.00 $30.00 up, Project Manaaementl Site Trip Charge and custom integration work on site 1 $206.65 $206.65 On-site AT&T per user deployment support for after hours work implementation, 1 $50.00 $50.00 tesUturn-uo and oroiect manaoement One time oer Active Directorv lntearation Charae 1 $3000.00 $3000.00 One time SIP trunk oer existing PBX intewation Charge 1 $3000.00 $3000.00 One time per Exchange integration Charge 1 $3000.00 $3000.00

7.2 Monthly Recurring ("MRC") for Profiles, and Service Desk supporl.

T bl 2 M hi R Ch a e : ant 1y ecurnna arges Description Quantitv Price Per Unit Extended Price UC Skvoe Basic Profile 1 $7.30 $7.30 UC Skype Standard Profile 1 $8.10 $8.10 UC Skype Enhanced Profile 1 $13.25 $13.25

See UC Service Description (Appendix E) for further details on Profile features Support Note 1 :Customer must provide all end user Microsoft license that includes Plus CAL in order to utilize voice and collaboration features. AT&T provides the server application license and operating system.

Note 2: UC Profile includes core hardware delivered from AT&T data center including servers, firewalls, LAN switches, WAN routers.

Note 3: UC Profile includes remote monitoring, management and MACO support Note 4: AT&Twill provide redundant SIP trunk for PSTN access and Single WAN access into the AT&T data center.

Note 5: Minimum order of 50 users required for initial implementation Note 6: All IP Phones are sold seperatly. Profile does not include end user devices Note 7: If the customer has no existing Microsoft end user license and required AT&T to obtain, then AT&T will provide pricing per separate contract based on end user license quantity required. License and can be purchased or leased from AT&T.

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Note: Each profile consumes a different level of bandwidth across the WAN. Standard and Enhanced include support for video, web conferencing , voice and IM & presence. AT&T has allocated both SIP session and WAN bandwidth access into the AT&T provided data center and has included the cost as part for the profile monthly recurring charges. UC Basic profile consume bandwidth for voice only at a rate of 85kbps using G.711 codec only.

Note 8: Quality of Service is guaranteed at 4.5 MOS from the point of entry from the carrier SIP trunk into the AT&T data center. It is the responsibility of the customer WAN and LAN equipment to extend and maintain QoS beyond the AT&T data center. AT&T will provide statistical reports defining our R-factor and MOS score rating upon request and once a month.

7.3 Additional Pricing Terms and Conditions

7.3.1 Defined Scope. Pricing is based on the currently defined Scope of Work; Services and/or Equipment not specifically provided for hereunder are outside the scope of this SOW. Any additions or changes to this SOW may necessitate changes in pricing. AT&T will not be held financially responsible for project delays outside of its control.

7.3.2 Invoicing. AT&T will invoice Services monthly and will cover any one-time charges or expenses incurred during the previous calendar month.

7.3.3 Travel and related Expenses. Charges do not include expenses for AT&T travel to Customer's facilities. Standard business expenses (e.g., transportation, food, lodging) incurred by AT&T in connection with delivery of the Services will be billed at cost as a separate line item on Customer's invoice subject to then-current State of Wisconsin reimbursement maximums per Uniform Travel Schedule Amounts. AT&T personnel will incur travel expenses only after receiving permission from Customer's Project Manager.

7.3.4 Shipping Costs. Charges do include shipping costs for items of AT&T CPE to or from the AT&T staging facility and/or directly to Customer Sites.

7.3.5 Time and Material ("T&M") Rate. In the event that the scope of work changes from this SOW, AT&T will invoice Customer at a T&M rate specified in Table 3, above. Such out of scope matters will be handled via the Change Control process outlined herein.

7.3.6 Re-Schedule/Cancellation Charge.

Customer will incur this charge when Customer cancels or reschedules an installation with less than five (5) business days' notice prior to the scheduled installation date.

7.3.7 Expedite Charge.

Request for Service with less than ten (10) business days' notice prior to scheduled installation date.

AT&T may not be able to fulfill expedite requests due to prior resource commitments in which case the charges to expedite will not apply.

8 Engagement Assumptions This SOW is based on the following assumptions. If any of these assumptions are found to be inaccurate or invalid, AT&T shall provide Customer with the changes to the scope, tasks, deliverables or terms and conditions of this SOW via the Change Control Process described herein.

(1) Both parties will provide each other with requested information in a timely manner, and take full responsibility and liability for the accuracy of all information supplied to the other for which the respective party is responsible and which the receiving party relies upon in its performance hereunder.

(2) Customer is responsible for any existing network device re-configuration such as routers, switches, UPS, etc. as required to accommodate the VoIP, voice VLAN, QoS configurations and providing DHCP pool unless contracted for support from AT&T.

(3) Customer will provide PoE configured LAN switching network.

(4) Overhead paging for Customer locations will be limited to providing port access to the IP Telephony Capability.

(5) For analog ports, AT&Twill only provide port connection for Customer-supplied faxes, etc.; Customer is fully responsible for local fax configuration and operation.

(6) No NEW Demarc extension work is included in this SOW; re-use of existing Demarc extension is assumed. Should new Demarc extension be require, a quote will be provided and the Change Order process used. For remote locations (i.e., strip malls) Customer will provide a location resource familiar with building wiring drop-off points and pull strings, and obtain authorization for this work from property owners.

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(7) All services and charges are based on information known at the time of signature. Services and associated charges could change based on information not yet know at the time of actual install, and after discussion, may require pricing adjustments via Change Order Process.

(8) Unless otherwise stated herein, Customer assumes responsibility for management and maintenance of the AT&T CPE upon completion of the Services provided in this SOW.

(9) As part of the installation, an overview of the features and configuration will be provided. This overview should not be considered a replacement for formal training delivered by an approved training partner. The overview provided under this SOW assumes Customer has attended formal training or understands the technology and has a working knowledge of the components installed.

(10) Unless otherwise described herein, no assumptions are made regarding existing power backup systems. Customer should evaluate the impact a power failure may have on User abilities to place and receive phone calls, including access to emergency services.

(11) The following services are not in scope for this SOW:

a. Unless otherwise stated in warranty or other applicable CPE documentation, Support or replacement of AT&T CPE that is altered, modified, mishandled, destroyed or damaged by natural causes, or damaged due to a grossly negligent or willful act or omission by Customer or use by Customer other than as specified in the applicable AT&T-supplied documentation.

b. Services, software or hardware required for software or hardware problem resolution resulting from third party products or causes beyond AT&T's control.

c. Services for non-AT&T product or software notidentified in this SOW.

d. Any upgrade not identified in this SOW but required to run new or updated software.

9 Termination Customer may terminate this SOW or any Change Order placed hereunder for any reason other than AT&T's material breach by providing AT&T thirty (30) days written notice and paying AT&T a Termination Charge of $20,000 multiplied by the number of remaining months of the contract ('Termination Charge"). In the event of AT&T's material breach, Customer may immediately terminate this SOW and/or any Change Order placed hereunder without penalty or outstanding liability of any kind.

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APPENDIX A TO EXHIBIT C: AT&T CPE LIST

Both parties acknowledge that the Customer intends to have access to new technologies during the term of the Contract and as such, the following CPE list is subject to addition of new models certified for use by AT&T. On a quarterly basis, or as certified (whichever is sooner), AT&T will propose new phone models and pricing to the Customer for consideration for addition to Exhibit C.

On at least an annual basis, the parties will review the pricing of all models on Exhibit C to determine where decreases in price can be obtained and passed to the Customer. Where AT&T obtains a decrease in price for any CPE equipment on Exhibit C, AT&T will pass the same level of decrease to the Customer in the form of lower extended pricing.

T able 3: Polycom Equioment Monthlv Recurrina Charae (Lease Option) Qtv Descriotion UnitMRC Extended MRC 1 Polvcom Real Presence Trio TM 8800 Includes 3 vr oartner oremier Service $30.00 $30.00 1 Polvcom WX 201 Includes 3 vr oartner oremier Service $3.50 $3.50 1 Polvcom WX 301 Includes 3 vr oartner oremier Service $4.00 $4.00 1 Polvcom WX 401 Includes 3 vr oartner oremier Service $5.50 $5.50 1 Polvcom WX 501 Includes 3 vr oartner oremier Service $8.00 $8.00 1 Polvcom WX 601 Includes 3 vr oartner oremier Service $9.00 $9.00 1 Real-Presence Trio Power Kit $3.20 $3.20 1 Universal Power Supplv for WX 301/311/401/411/501/601 $.70 $.70 1 Universal Power Supply for WX 201. $1.75 $1.75

T bl 4 P I a e : 01vcom N R on· ecurrmg Ch arge Qtv Descriotion Unit Price Extended Price 1 Polycom Real Presence Trio TM 8800 $1011.00 $1011.00 1 Polycom WX 201 $110.00 $110.00 1 Polycom WX 301 $123.00 $123.00 1 Polycom WX 401 $173.50 $173.50 1 Polycom WX 501 $249.00 $249.00 1 Polycom WX 601 $312.50 $312.50 1 Real-Presence Trio Power Kit $120.00 $120.00 1 WX Expansion Module $194.00 $194.00 1 Universal Power Supply for WX 301/311/401/411/501/601 $25.00 $25.00 1 Universal Power Suoolv for WX 201. $64.50 $64.50

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T bl 5 A d" d M hi R a e : u JOCO es ont y ecurrm~ . Ch

Qtv Description 1 IP420HDEG Includes 3 yr Main!

1 IP430HDEG Includes 3 vr Main!

1 IP440HDEG Includes 3 vr Main!

1 IP450HDEG Includes 3 vr Main!

arge

1 IP450HDEPSG Includes 3 vr Main!

1 IP405HDEG Includes 3 vr Main!

1 M800 GW Basic 1 M800 GW Enhanced 1 M800 SBA Basic 1 M800 SBA Enhanced 1 MP 124 Basic 1 MP 124 Enhanced

Table 6: Audiocodes Non- Recurring Charge

Qty Description

1 IP420HDEG

1 IP430HDEG

1 IP440HDEG

1 IP450HDEG

1 IP450HDEPSG

1 IP405HDEG

1 M800 GW Basic 1 M800 GW Enhanced 1 M800 SBA Basic 1 M800 SBA Enhanced 1 MP 124 Basic 1 MP 124 Enhanced

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(L ease 0 . ) p!Jon UnitMRC Extended MRC

$4.00 $4.00 $6.00 $6.00 $7.50 $7.50 $9.00 $9.00

$13.00 $13.00 $3.50 $3.50

$235.00 $235.00 $797.00 $797.00 $430.00 $430.00

$1,020.00 $1,020.00 $88.00 $88.00

$203.00 $203.00

Unit Price Extended Price $96.00 $96.00

$137.00 $137.00 $169.00 $169.00 $297.00 $297.00 $307.00 $307.00 $74.00 $74.00

$2852.00 $2852.00 $4554.00 $4554.00 $3634.00 $3634.00 $5336.00 $5336.00 $1215.00 $1215.00 $2456.00 $2456.00

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APPENDIX B TO EXHIBIT C: HIGH LEVEL NETWORK DIAGRAM

AT&T Delivery

AT&T provide<!

~at&t Cata Center

® Skype for Business

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\t>.T&T p1ovided

"'""" ('""""' $ voice infiastruc\we (AT&T Provided [] Se$sion Border

Conlfollers)

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