USAG ST BASOPS FY26 Annex A_OVERARCHING_08MAY2026.docx

Performance Work Statement (PWS) Base Operations (BASOPS) Overarching

08 May 2026

Table of Contents

Annex A - Overarching Base Operations PWS, USAG Stuttgart BASOPS

Annex A - Overarching Base Operations PWS, USAG Stuttgart BASOPS

Introduction.

This is a non-personal services contract to provide Base Operation and Support Services. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs) or minor new construction Project Work Orders (PWOs).

Note:

Fire protection, suppressions, fire alarm systems, and backflow preventers are NOT part of this contract, and they belong to Fire Operation and Support Services Contract (F-OPS).

Fire doors and smoke detectors connected to fire alarm control panel, fire dumpers, smoke ventilations systems, emergency exit lights, sprinkler pumps, lightning protection, and other associated equipment directly or indirectly connected to fire protection, suppressions, and fire alarm systems Background.

Stuttgart includes five installations: Kelley Barracks (between Möhringen and Plienningen), Patch Barracks (Vaihingen), Panzer Kaserne (Böblingen), Robinson Barracks (Bad Cannstatt), Stuttgart Army Airfield (SAAF) (near Stuttgart Airport) and Olga Strasse, downtown Stuttgart. The two largest customers of USAG Stuttgart are Headquarters United States European Command (EUCOM) and United States Africa Command (AFRICOM). The USAG Stuttgart is composed of administrative and service organizations to provide support for all military organizations, service members, DoD Civilians, and their families.

Objectives.

The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Documents. The Government’s expectation is to provide residents with a reliable and safe living environment. The administrative facilities, homes, and neighborhood facilities shall be safe, well maintained, and aesthetically pleasing. Homes shall be available when needed and repairs shall be completed on a timely basis to help minimize disruptions for the residents. The Contractor shall support a hospitable, safe, reliable living, and working environment. The Contractor shall apply “best practice” expertise to furnish timely, flexible, friendly, responsive, resident-focused services that achieve consistent quality and continuous improvements in efficiency.

German Institute for Standardisation (Deutsche Institut fuer Normung , DIN).

The Contractor shall adhere to all German industry standards when performing maintenance, repair and construction under this contract.

Governing Documents and Order of Precedence In the event of any conflict, inconsistency, or discrepancy among the documents comprising this Performance Work Statement, the order of precedence for interpretation shall be as follows:

a. Publications and Forms: The Contractor shall provide all services in accordance with all applicable directives, publications, and forms.

b. Order of Precedence: In the event of any conflict, inconsistency, or discrepancy among the documents comprising this Performance Work Statement, the order of precedence for interpretation shall be as follows:

1. First: The specific, detailed requirements listed within the Technical Exhibits.

2. Second: The general performance requirements described in the main body of the individual Service Annexes.

3. Third: The general administrative and management requirements described in the Overarching PWS (Annex A).

For the avoidance of doubt, this means that if a frequency or standard described in a Technical Exhibit differs from a general summary statement in the main PWS text, the requirement detailed in the Technical Exhibit shall govern.

Objectives (cont’d).

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The Contractor shall analyze Federal, State, and Local Laws, Regulations, Directives and recommend to the COR, the most stringent, to resolve the conflict.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill Grounds Maintenance, Pavement Clearance, Snow Ice Removal, Facility Maintenance, Army Family Housing Facility Maintenance, Surface and Unsurfaced Areas Maintenance, Heating and Cooling Service, and Pest Management, and their component needs, emphasizing innovation and best commercial practices.

The Contractor shall comply with statutory requirements as defined in AR 420-1 per unit cost for General Flag Officer Quarters (GFOQ), Army Family Housing (FH), Unaccompanied Personnel Housing (UPH), surplus and non-surplus units, maintain an accurate accounting of resources, and submit reports within a timeline provided by the COR or Government representative.

Standards.

The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conforms to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The Contractor shall obtain and ensure their personnel and subcontractors hold all licenses and permits required to perform work under this contract, without additional expense to the Government. The intent is to establish work requirements that are performance-based and results oriented. This approach is intended to allow the Contractor to determine the best and most cost-effective ways to fulfill base operations and their component needs, emphasizing innovation and commercial best practices.

The Contractor shall comply with all applicable Federal, DINs, Host Nation, and local laws, Army regulations, standard industry codes while performing any work on all housing units, non-housing facilities, and structures and their components.

All work under this contract shall be performed in a timely, skillful, and workmanlike-manner. The KO may require, in writing, that the Contractor remove from the work any employee, including subcontractors, that the Government deems incompetent, careless, unqualified, lack ability to meet deadlines and requirements as described in the PWS, or otherwise objectional.

Climatic Conditions.

The average annual rainfall for the Stuttgart area is forty (40) inches; with the wettest months being May - August. The average annual snowfall is ten (10) inches, with snowfall expected during the period of December – February. The average frost-free period (growing season) during the year is about 230 days. The first killing frost may be expected about November, and the last killing frost generally occurs in March. The average annual maximum and minimum temperatures are approximately one-hundred (100) and five (5) degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of five (5) degrees in the month of January to a high of 100 degrees in the month of August. Summer temperatures often reach 85-90 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

Facility Access.

The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems, or circumstances, which require Fire Department inspection.

Traffic Flow.

The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).

Drainage.

The maintenance and repair work performed under this contract shall not impede drainage.

Restoration of Landscape Damage.

Trees or other landscape features damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government.

If the Contractor causes land damage, the Contractor shall restore the land to a condition that matches or improves the condition prior to Contractor operations. The Contractor shall protect and preserve all land resources. Land damages are defined as a change in land or turf which is not authorized by the COR, and which detracts from the aesthetic qualities, biological support capabilities, or military training value of the land

The Contractor shall be responsible for tree protection on construction sites IAW DIN 18920. Any root or trunk damages will be reported to the COR and will be subject to mitigation by the Contractor. If trees need to be removed, a tree cut maintenance order (OWO) IAW para 7.4.9, TE-A-09 GFEBS and ArMA Process and Data Entry.

Dust Suppression.

The Contractor shall perform dust suppression when necessary, during maintenance and repair activities or as directed by the Contracting Officer or COR.

Utility Location.

The Contractor shall perform utility cuts in pavements as required to repair existing utilities after obtaining a digging permit to do so. The Contractor shall locate and stake out underground utility pipes/cables prior to digging operations required by any contract on USAG Stuttgart property. The Contractor shall be responsible for having the proper equipment to locate all underground utilities. Mechanical digging shall not be permitted within ten (10) feet of identified underground utilities.

Damaged Utilities.

The Contractor shall repair all damage to utilities as a result of an improper and/or missing utility location marking at no cost to the Government.

Excavation Permits.

All excavation permits shall be initiated on an Excavation Clearance Request (ECR) identified at Technical Exhibit TE-A-04, Excavation Clearence and processed through the work control office in this Contract. The Contractor shall keep record of every permit, assign a unique number, provide locator and marking service, coordinate marking with the communications Contractor, etc. and provide status to the Government. The Contractor shall notify the requestor within twenty-four (24) hours of receiving a processed excavation permit package.

The Contractor shall have a valid excavation permit before commencing work in accordance with (IAW) para 7.4.4, TE-A-04 Excavation Clearence, and shall keep Excavation Log excel spreadsheet up to date on the Government SharePoint (GSP), which will serve as the main online repository source of all documents produced under this contractor. (Deliverable A-001).

Any soil excavated as part of the project must be piled and secured against water run-off and tested for contamination to determine soil disposal requirements. Contaminated soil must be disposed according to host nation law. Contaminated material found during testing must be reported to the Environmental Division.

Digging and soil excavation (known or high likelihood of contamination) Due to the known or high likelihood of soil contamination, it is highly recommended that the Contractor commissions a soil sampling survey to assist in estimating the cost of disposal and identifying any other related occupational health and safety requirements.

Once soil excavation commences, removed soil must be piled and securely covered to avoid washout of possible contaminants. It is recommended that piles be separated based on expected contamination to minimize disposal costs.

PFAS contamination Airfield Due to the known and high probability of PFAS contamination at SAAF, special consideration and sampling is required here. A technical expert for contaminated sites (Altlastensachverständiger) shall be consulted for soil sampling and Host Nation involvement/coordination is required. The Contractor shall contact DPW Environmental Division for coordination with Host Nation.

Work Clearance.

For work involving digging/excavation operations, the Contractor shall obtain a properly approved digging permit before ground disturbance.

Requirements.

Description of Services.

The Contractor shall provide overall management, supervision, personnel, labor, generalized or specialized equipment necessary to maintain, repair, operate, and perform all the SERVICE functions of the Base Operations specified below. This shall be done IAW all the Terms, Conditions, General and Special Provisions, Specifications, Drawings, Attachments, and Exhibits contained herein or incorporated by reference. The Contractor shall ensure that all work meets or exceeds the specifications for the listed SERVICE.

Non-Personal Services.

The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW Federal Acquisition Regulation (FAR) subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

General Information.

Transition (Phase In/Phase Out).

The Contractor shall prepare and submit a comprehensive Transition Plan to the KO and COR NLT ten (10) calendar days after contract award. This plan shall detail the contractor's specific, actionable strategy for assuming full operational control of all PWS requirements with no degradation of service.

a. Phase-In (First 90 Days):

The plan must outline the 90-day phase-in period. A critical component of this plan shall be the "Personnel Onboarding and Access Strategy." This section must explicitly address the contractor's plan to manage the extensive, multi-month lead times required for obtaining installation access, Common Access Cards (CACs), and access to all required Government systems, including GFEBS, ArMA, and the Government SharePoint (GSP). The strategy must detail how the Contractor will staff the contract and perform all required duties while key personnel are still undergoing the credentialing process.

b. Observation and Familiarization:

During the phase-in period, the Contractor shall observe all operations pertinent to the PWS, including office functions, GFEBS procedures, and field maintenance operations, to ensure their personnel are knowledgeable and familiar with their assigned duties.

c. Full Performance:

The Contractor shall provide a sufficient, experienced, and fully qualified workforce to ensure that all services are maintained at the required level of proficiency from day one of the contract. The Contractor shall commence all operations required by this PWS as of the first day of the contract period.

d. Phase-Out:

The plan shall also include a phase-out strategy, detailing how the Contractor will ensure a smooth transition of services, data, and Government property to a succeeding contractor at the end of the contract's period of performance.

(This complete plan constitutes Deliverable A-060) Phase In/Phase Out for Incumbent Contractor.

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid. The Contractor shall submit all updated deliverables IAW with this contract for re-approval.

Transition (Phase-Out).

Sixty (60) calendar days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow-on Contractor. The plan shall fully describe how the Contractor shall approach the following issues: Employee notification; Retention of key personnel; Turn-over of work-in-progress, inventories and transfer of Government furnished property; Removal of Contractor property; Data and information transfer; deletion of password access to Government systems, installation clearance actions including turn-in of windshield decals and controlled access cards (CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor; reconciliation of all property accounts and requisitions, turn-in of excess property and cleanup of Contractor work areas.

The Contractor shall correct any damage to Government-Owned Property caused by employee negligence or mistake, intentional or otherwise. During the thirty (30) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other factual information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

Place of Performance and Hours of Operation.

Place of Performance.

The Contractor shall perform all the work under this contract on locations described in para 1.1, Background, and para 7.4.1 TE-A-01 USAG Stuttgart Maps. Teleworking and working off-site is not approved under this contract.

Hours of Operation.

The Government's regular (normal) hours are from 0700 – 1600 hours, excluding Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

The Contractor’ operated Help Desk shall be available after normal business hours to serve as the central point of contact for Contractor operations. The Contractor shall perform emergency repair and maintenance that may occur outside of normal business.

The Contractor-operated Work Reception desk shall be manned twenty (24) hours a day, seven (7) days a week and shall have GFEBS and ArMA capabilities and shall be responding to DMOs and/or customer requests outside of standard working hours. Standard working hours are from 0700 to 1600 hours, Monday through Friday. Terms “work reception desk”, “service order desk”, “help desk”, “DMO” desk” are interchangeably used throughout this PWS to describe the main receiving and processing point for all work.

Federal Holidays U.S. Holidays.

Work shall be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the KO.

The absence of personnel on U.S. holidays may provide the Contractor with an opportunity for access to facilities and areas for uninterrupted performance of work. The Contractor shall take full advantage of such opportunities by planning maintenance or other actions that are better accomplished when personnel are not using facilities during those times. The Contractor shall not perform work in Government housing quarters on U.S. holidays, weekends and after-hours, except to resolve an emergency condition or with the expressed permission of the occupant in advance.

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

German Holidays

Routine work shall not be performed on German holidays occurring during the normal workweek unless otherwise directed by the KO.

On German holidays, the Contractor shall provide 24/7 after-hours services for emergency work and Help Desk operations. The Help Desk shall coordinate all work with BASOPS and other contractors during after-hours, weekends, and holidays. Except as otherwise specified, the Contractor shall not schedule routine work on German holidays. When a scheduled service is required and the schedule for that work falls on a German holiday, the Contractor shall accomplish the work on the workday preceding or following the holiday. On German holidays, all Contractor offices may be closed, except for minimum essential personnel, or as otherwise specified in this PWS.

The German national and local holidays are:

After-Hours Staffing The Contractor shall provide personnel support within one (1) hour of emergency notification (P1) outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. The Contractor’ operated Help Desk shall be available after normal hours to serve as the central point of contact for Contractor operations. See para 7.4.10, TE-A-10 for the list of pre-approved emergency work. See para 2.2.3.2.1 and 2.2.5.1.1 for P1 procedure.

Contractor personnel shall not be scheduled for overtime work (with the exception of emergency work) on a regular basis. If routine work or Preventive Maintenance cannot be performed during regular work hours, the Contractor shall request and obtain, in writing, approval from the COR /KO for overtime work approval and compensation. The Contractor shall comply with German Working Hours Act and German Labor Law.

Installation Closures.

The Contractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day. The Government will coordinate with the Contractor to reschedule the work.

Inclement Weather Delay.

If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO/COR if inclement weather suspends operations within two (2) hours prior to suspending operations. The Contractor shall resume operations with KO/COR approval.

Curtailment of Operations.

When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO/COR agrees, the Contractor may continue the work as scheduled. The KO/COR will provide verbal announcements of immediate curtailment of operations to the Contractor.

N/A.

Emergency Services.

Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

The Contractor shall be responsible to contact 112 or 110 and shall coordinate installation access with Directorate of Emergency Services.

USAG Stuttgart does not provide emergency medical response services.

Accident Reporting.

The Contractor shall comply with Host Nation requirements for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engineers Accident Investigation Report shall be delivered to the KO/COR within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs. (Deliverable A-002) Contract Administration and Management.

Post Award Conference and Performance Evaluation Meetings.

The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation.

The KO and COR/ACOR/DPW PM Controller will meet monthly with the Contractor to review the Contractor’s performance. Written minutes of meetings will be recorded by the Contractor for Government review and comment then signed by both the Project Manager and the KO. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

Biweekly meetings between contractor/COR/KO shall occur to maintain communication and review of contract performance issues. The Government will write and distribute the agenda and meeting minutes.

Total Management.

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

Roles.

The following provides the roles and their respective authority during the performance of the contract:

Contracting Officer (KO).

The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in the performance of actual contract surveillance, if they meet all COR training and experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

COR Authority.

A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

Representation.

The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

COR/ACOR/Designated Government Representative Functions.

The COR/ACOR/Designated Government Representative monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR/Designated Government Representative is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

DPW’s Quality Assurance (QA) team, GFEBS Subject Matter Experts (SME), DPW Preventive Maintenance Controller, Housing, and Environmental Divisions are considered to serve as designated Government representatives.

Communication Protocol and Subject Matter Expert (SME) Interaction To ensure efficient contract performance, the Contractor shall adhere to the following communication protocol. While the COR is the primary point of contact for all contractual matters, direct communication with the Government representatives designated in paragraph 2.1.8 is authorized and required for specific procedural issues.

a. Authorized Direct Communication: The Contractor is required to communicate directly with the designated Government SMEs on matters strictly related to the clarification and execution of procedures already defined in this PWS and its Technical Exhibits. This includes, but is not limited to, questions regarding:

· GFEBS/ArMA Procedures: All questions regarding GFEBS processes and transaction codes or ArMA processing shall be directed to the DPW GFEBS SME.

· PM Program Management: All questions regarding the implementation of the PM Program or PM task lists shall be directed…