Attachment_1_-_Shipboard_PWS_(2).pdf

Attachment 1 SMDP Performance Work Statement

Procurement Performance Work Statement

For Shipboard Multipurpose Device

Program (SMDP)

1/23/2019

1. SHIPBOARD MULTIPURPOSE DEVICE PROGRAM (SMDP)

2. GENERAL INFORMATION

3. PHASE-IN and PHASE-OUT

4. SUPPORT CLASSIFICATIONS

5. CONTRACTOR FURNISHED ITEMS/SUPPLIES/SUPPORT SERVICE

6. SHIPBOARD RIDER SERVICES

7. SHORE-BASED SUPPORT

8. MAINTENANCE/REPAIR RESPONSIBILITIES (NON SHIPBOARD RIDERS)

9. FULL SERVICE MAINTENANCE AGREEMENTS FOR MFD AND SD ....................... ……….14

10. SINGLE FUNCTION DEVICE MAINTENANCE

11. EQUIPMENT WARRANTY

12. PARTS SUPPORT

13. CONSUMABLE SUPPLIES

14. IMPROVEMENTS

15. UNIQUE TOOLS AND TOOL KITS

16. TRAINING

17. CONTRACTOR PROGRAM REVIEWS AND REPORTS

18. EQUIPMENT TEST REQUIREMENTS

19. NETWORK FUNCTIONALITY & SECURITY…

20. EQUIPMENT IDENTIFICATION AND SERVICES LABLES

21. GENERAL MINIMUM REQUIREMENTS FOR DEVICE PERFORMANCE

22. SPECIFIC MINIMUM REQUIREMENTS FOR MFD PERFORMANCE

23. SPECIFC MINIMUM REQUIREMENTS FOR PRINT SHOP PERFORMANCE

24. SPECIFC MINIMUM REQUIREMENTS FOR SINGLE FUNCTION PERFORMANCE

25. SPECIFC MINIMUM REQUIREMENTS FOR SPECIALTY DEVICE PERFORMANCE

26. QUALITY CONTROL PLAN

27. FEDERAL SPECIFICATIONS OR STANDARDS

28. QUALITY ASSURANCE – PERFORMANCE STANDARDS

[PAGE LEFT BLANK INTENTIONALLY]

1. SHIPBOARD MULTIPURPOSE DEVICE PROGRAM (SMDP)

1.1. This is an up to seven (7) year firm fixed price indefinite delivery and indefinite quantity (IDIQ) contract for acquisition of Single Function Devices (SFD), A3, A4 and Production Multifunctional Devices (MFD), Specialty Devices (SD), technical, analyst and support services, maintenance, parts, supplies and device training. The contract will support Navy afloat elements, Military Sealift Command (MSC) afloat elements, U.S. Fleet Marine Forces (FMF) afloat elements, Coast Guard and other mobile activities of the Federal Government that have afloat deployments for extended periods. The contractor shall provide six

(6) classes (A3 and A4 models) of MFDs, one (1) class of a B&W production MFD, and one (1) class of a Color production MFD, a minimum of two (2) classes SFDs, two (2) classes SDs, for shipboard use.

2. GENERAL INFORMATION

2.1. All devices procured from the contractor must be supportable for a minimum of 48 months after delivery. If device, parts or supplies are discontinued, contractor shall replace the device at no cost to the Government.

2.2. Toll-Free (e.g., 800, 866, 888, etc.) phone numbers, facsimile numbers, web and e-mail addresses shall be provided to the Contracting Officer’s Representative (COR) as a resource to contact the contractor’s personnel in key locations.

2.3. When submitting invoices, the contractor shall provide a completed DLA Information Operations Customer SMDP Acceptance Form, (Enclosure A) by attaching it to an invoice type “2-in-1” in Wide Area Workflow (WAWF), in accordance with Far Clause 252.232-7006, within ten (10) calendar days after performance.

2.4. The contractor shall comply with all rules and regulations to obtain base/shipboard access in order to meet all response times stated in this PWS, including vehicle registration requirements regarding contractor-owned and the contractor’s employees’ privately owned vehicles, as set forth in the base/command regulations. Should, in the performance of this contact, the contractor have employees that need access to multiple activities, they will be eligible to receive a Common Access Card (CAC) once properly cleared.

Requests shall be through the COR and will require a written justification of need.

2.5. KEY TERMS

Legacy device– any printing device previously purchased by the Government for the use on afloat elements.

CONUS – The Contiguous 48 United States including the District of Columbia OCONUS – Outside Contiguous United States (including Alaska, Hawaii, and all overseas locations)

3. PHASE-IN and PHASE-OUT

3.1. Phase-in and Phase-out refers to the two (2) 30-day periods immediately following this contract’s start date and immediately before this contract’s end date. The Government intends to maintain customer support with minimal interruption during these periods. These periods shall be extended as needed for those ships on deployment until they return to their respective homeports.

3.2.

3.3. Phase-In Period

This Contract’s Period of Performance will begin with a 30 calendar day Phase-In Period to work with the COR on all tasks under this contract. This period of time shall be used by the contractor to obtain all resources required for the end of the phase in period to ensure a smooth transition from the incumbent contractor in accordance with the contract requirements. During the Phase-In Period, the contractor will (a) designate a central point of contact, and (b) have Security cleared, trained technicians and analysts necessary to properly maintain and support the current inventory of SMDP legacy devices. During the Phase In Period the contractor shall have an SMDP support structure, with dedicated facilities as outlined throughout the PWS, with adequate dedicated personnel to accomplish such tasks as receiving and filling equipment, maintenance, parts and supply orders, performing maintenance, staging and retrofitting equipment, installing/removing equipment and training personnel.

After the 30-day Phase-in Period, the contractor shall have Shipboard Rider support services to support an estimated seventeen (17) Ships. See section 4 and 6 for Shipboard Rider responsibilities.

3.4. Phase-Out Period

This Contract’s Period of Performance will end with a 30 calendar day Phase-Out Period to work with the COR on all tasks under this contract as well as cooperating fully with any new contractor(s) to insure a smooth transition period. This cooperation includes tasks associated with the prompt removal of any equipment from all vessels as requested by the COR.

During this 30 calendar day Phase-Out Period, the contractor shall supply the COR with the final reports as outlined in Section 17.

4. SUPPORT CLASSIFICATIONS

The Support classifications below establish the differentiation concerning the support terminology used throughout this document.

4.1. Shipboard Riders: Contractor provided support to Carriers and Large Amphibious Assault Combat Ships during deployment or in port.

4.2. Dedicated Shore-based Contractor Support Technicians: Contractor provided support to all Ships at main CONUS ports and High Traffic OCONUS ports.

4.3. Contractor trained Government personnel: Civilian and/or military personnel assigned to a specific ship who perform necessary maintenance on shipboard devices.

5. CONTRACTOR FURNISHED ITEMS/SUPPLIES/SUPPORT SERVICE

5.1. The contractor shall be responsible for the equipment retrofit, equipment installation, maintenance, parts, supplies, service, and removal (through trade in). All SMDP related actions will be coordinated through the appropriate COR.

5.2. All CONUS Dedicated Shore-based Contractor Support Technicians and Shipboard Riders must be U.S.

Citizens and possess at lease a Secret Security Clearance. Information for obtaining a DoD Security Clearances can be initiated at http://www.dss.mil/disco/indus_disco_process_applicant.html. The contractor is responsible for processing its employees’ Security Clearances and shall bare any direct costs associated therewith.

5.3. Installation of devices will occur in CONUS ports and OCONUS High Traffic Ports, as identified in Section 7. The contractor is responsible for delivery of SMDP devices to the installation location on board the ship, installation onto the shock mount, and for onsite technical support and setup during the installation. The contractor shall conduct a pre-installation inspection and provide the ship’s POC and COR, in writing, notice of any Government support needed for a complete and safe device installation. It is recommended that 24 hours prior to the scheduled installation, the contractor verify that the ship is prepared for the installation and the Government support required will be available.

5.4. When directed in writing by the COR, the contractor will be responsible for removal of legacy devices, and associated parts and supplies. Unless the COR determines otherwise, the Government abandons all rights and title to legacy devices, associated parts, and supplies, resulting from contract period of performance.. When directed to remove a legacy device, before removal of devices from Government premises, the contractor shall turn over any/all components that have stored job data (e.g., hard drives, non-volatile memory, etc.) to the Ship’s Information Assurance manager (IAM) or IAM designated assignee. The contractor will provide the designated COR with a signed document verifying that the transfer has taken place between the contractor and ship’s IAM officer or designated assignee.

5.5. The contractor shall support Contractor trained Government personnel by providing initial and refresher training, equipment, parts, supplies, and service necessary for them to successfully perform under the resultant contract including:

1) Training to enable Government personnel (civilian or military) to perform required maintenance and repairs.

2) Repair parts, parts kits, unique tools and tool kits.

3) Detailed factory service manuals and updates.

4) Factory service equipment parts lists and updates.

5) Provide technical data via the worldwide web, CD/DVD, or hard copy format.

6) Training software.

7) Non-scheduled maintenance services.

8) Preventative maintenance inspections and service.

9) Shipboard Riders (if training is unavailable) http://www.dss.mil/disco/indus_disco_process_applicant.html

5.6. The contractor is responsible for relocating a specified device from the current installed location to the desired end location. Relocations shall consist of moving the devices to different locations onboard the same ship or moving the devices from the ship to a location within a 25-mile radius while in port. Device relocation shall include the following depending on the needs of the Government: breakdown disassembly and packing, shipping, uncrating, rigging and re-installation. Before the specified device is relocated, it will be inspected to ensure it will comply with manufacturer and Government equipment specifications. If the relocated device will not meet manufacturer and Government equipment specifications, the ship’s POC will be provided with the information of what is required, and will submit an order to the COR The COR will assess the order and determine if the relocation is advantageous to the Government. The allowable number of relocations, per serial number, are as follows:

• For Class CLRPR, BWPR, I & IC, no limit

• For Class III, IIIC, IV & IVC a limit of four (4) moves

• Class PBW & PC limit of two (2) moves

• Class SD limit of two (2) moves

6. SHIPBOARD RIDER SUPPORT SERVICES

6.1. The SMDP currently supports 7 West Coast Aircraft Carriers (CVNs), with 1 Shipboard Rider each; 4 East Coast CVNs (2 of these CVNs carry 2 Shipboard Riders due to the Media Division; and 2 CVNs carry 1 Shipboard Rider), totaling 13 Shipboard Riders for the CVNs. In addition, 3 West Coast and 3 East Coast Shipboard Riders are to be used for the Landing Helicopter Assault (LHA), Landing Helicopter Dock’s (LHD) and Guided-Missile Destroyer (DDG) vessels. These riders will rotate between the larger of these vessels through their deployments or as the Navy deems necessary for the mission. With the scheduled Navy "New Builds", there will be a need for 3 additional Shipboard Riders resulting in an estimated total of 22 Shipboard Riders.

It is anticipated the Shipboard Rider Support Services will be required for any Department of the Navy vessels similar to the list below.

Aircraft Carriers LHA/LHD

USS Dwight D. Eisenhower (Atlantic) USS Bataan (Atlantic) USS Nimitz (Pacific) USS Bonhomme Richard(Pacific)USS Theodore Roosevelt (Pacific) USS Iwo Jima (Atlantic) USS John C. Stennis (Pacific) USS Boxer (Pacific) USS Harry S. Truman (Atlantic) USS Kearsarge (Atlantic) USS Abraham Lincoln (Pacific) USS Makin Island(Pacific) USS George H. W. Bush (Atlantic) USS Wasp (Pacific) USS Carl Vinson (Pacific) USS America (Pacific) USS Ronald Reagan (Pacific) USS Essex (Pacific) USS George Washington (Pacific) PCU Tripoli (Atlantic) USS Gerald Ford (Atlantic) PCU John F. Kennedy (Atlantic)* *Once Commissioned

6.2. Contractor Shipboard Rider Specific Tasks

6.2.1. The Shipboard Rider shall provide repair services and preventative maintenance for all

SMDP devices while in port or deployed onboard the ship during designated normal working hours. If maintenance support is required outside designated working hours the Shipboard Rider may charge for unscheduled maintenance hours in accordance with applicable contract CLIN.

6.2.2. During normal working hours (40 hours per week, schedule designated by ship’s POC), the Shipboard Rider shall respond to a trouble call within two hours of verbal/written notification on board the home ship. If outside of normal working hours, the Shipboard Rider shall respond to a trouble call within eight hours of verbal/written notification. If parts are required, repair shall occur within eight hours of receipt of part. If multiple trouble calls are reported, then the response time is expected to be prioritized based on the Category Description listed below. If assistance is requested by a local supporting ship and transportation is provided to and from that ship, by the Government, the Shipboard Rider will make themselves available for service calls. The Shipboard Rider must return to the home ship within 24 hours of departure.

6.2.3. The Shipboard Rider shall maintain the availability of SMDP devices on the ship as follows:

Category Description:

A – (High Priority) Print Shop, Captain’s Office, Operations, Intelligence, and designated

Flag Spaces.

B – (Priority) Wing, Carrier Air Group (CAG) and all major departmental spaces such as Air, Reactor, Administrative Office, Personnel, Aviation Intermediate Maintenance Depot (AIMD), S-1, Medical/Dental and Engineering.

C – (Routine) all remaining spaces on board the ship.

6.2.4. Shipboard Rider Support in Port

Category A: Maintain each piece of equipment at a minimum 90% monthly available rate during the hours of 0630 through 1500, Monday through Friday (with the exception of U.S. Federal holidays).

Category B: Maintain each piece of equipment at a minimum 80% monthly available rate during the hours of 0630 through 1500, Monday through Friday (with the exception of U.S. Federal holidays).

Category C: Maintain each piece of equipment at a minimum 75% monthly available rate during the hours of 0630 through 1500, Monday through Friday (with the exception of U.S. Federal holidays).

6.2.5. Shipboard Riders Support While Deployed

Category A: Maintain each piece of equipment at a minimum 90% monthly available rate during the hours of 0630 through 1500 or 8 core hours daily as required by the ship, for a maximum of 40 hours per week underway (with the exception of liberty ports of call when ship is deployed).

Category B: Maintain each piece of equipment at a minimum 80% monthly available rate during the hours of 0630 through 1500 or 8 core hours daily as required by the ship, for a maximum of 40 hours per week underway (with the exception of liberty ports of call when ship is deployed).

Category C: Maintain each piece of equipment at a minimum 75% monthly available rate during the hours of 0630 through 1500 or 8 core hours daily as required by the ship, for a maximum of 40 hours per week underway (with the exception of liberty ports of call when ship is deployed).

6.2.6. Prior to deployment, Shipboard Riders shall inventory the current stock of SMDP consumables including toner and repair kits, and provide a recommended list of items to be purchased to the ship’s Supply Officer and the COR .

6.2.7. The Shipboard Rider shall notify the ship’s Supply Officer and the COR whenever consumables or repair parts are used or when additional items are needed to replenishment the ship’s inventory. Repair parts and consumables shall be coordinated by the Supply Officer with the COR , and ordered by the COR under the applicable line item in the SMDP contract.

6.2.8. The Shipboard Rider is an employee of the Contractor and not, in anyway an employee of the U.S. Government. As such, all Human Resource Management will take place through the Contractor’s management personnel. Likewise the Contractor will ensure all its Shipboard Riders, as well as its other employees working this contract, do not act, or appear to act, as representatives of the U.S. Government.

6.3. Work Space

The Government will provide adequate workspace, including heat, ventilation, electric current, outlets and telephones for local calls (access to long distance at contractor’s expense) for use by the Shipboard Rider.

These facilities will be within a reasonable distance of the equipment to be serviced and will be provided at no additional charge to the contractor.

6.4. Security

When aboard ship, or on any Government property in connection with this contract, the Shipboard Rider shall be subject to the prevailing security procedures of the vessel or location. In addition to all other existing contract remedies, a Shipboard Rider’s failure to fully cooperate with the security procedures may be cause for that person to be denied future access. Such denial of access does not relieve the contractor of any contractual duty.

6.5. Required Standard for Workmanship

The quality of all service rendered shall conform to the highest standards in the relevant profession of endeavor. All services shall be rendered by or supervised directly by individuals fully qualified in the relevant profession and holding any licenses required by law.

6.6. Government Furnished Items/Supplies/Services for Shipboard Rider (During Deployment)

The following dispensations shall be made available to the shipboard rider. Logistics support shall apply for the duration of their employment under this agreement, and shall apply only during times of deployment.

6.6.1. Sufficient shipboard living quarters shall be provided for the shipboard rider.

6.6.2. Medical services will be provided by the ship medical department while assigned to the ship on deployment. If medical needs are beyond the ships medical department’s capability and the Shipboard Rider must be evacuated, the Shipboard Rider will be responsible for his off ship medical coverage.

6.6.3. Use of the FPO mailing service is authorized.

6.6.4. Use of Morale, Welfare & Recreation facilities to include Officer or NCO Club membership, as appropriate, is authorized.

6.6.4. The wardroom or officer’s mess is authorized for use. Officers pay for each meal they consume. The Shipboard Rider will pay the same price as the officers for meals taken in the Wardroom.

6.6.5. Shipboard exchange (store) privileges are authorized.

6.6.6. Use of military banking facilities is authorized, including check-cashing privileges, Navy Cash Card (IE) which is in accordance with ship policies and regulations.

6.6.7. Laundry services are available.

NOTE: The Shipboard Rider is advised that all the authorized services listed above are subject to authorization by Government regulations, policies, and are subject to the approval of the ship’s command.

6.7. Abuse of Privileges

6.7.1. The contractor shall include a provision in its agreement with its employees to provide for disciplinary action, or discharge for cause, of the employee for any abuse of privileges authorized herein. The Government retains the right to withdraw privileges as a result of the contractor employee abuse at no additional cost to the Government. This provision in no way will prohibit legal prosecution by either the U.S. Government or any host country Government. Services or privileges may be denied on an individual basis at the discretion of the Ship’s command.

6.7.2. The contractor shall ensure that upon termination or transfer of any employee, action is taken simultaneously to ensure that person ceases to have access to the above services. To this end, the contractor shall ensure that identification passes or other documents pertinent to the contract or privileges are turned over to the issuing office upon termination or transfer of any employee. The contractor shall require a written receipt of such return and shall immediately forward a copy to the COR.

6.8. Special Contract Requirements for Shipboard Riders

6.8.1 Indemnity (Government Negligence Excepted)

The contractor shall be responsible for and shall indemnify and hold the Government harmless in connection with any loss or liability from, damage to, or destruction of property (including Government furnished property) or from injuries to or death of persons (including the agents and employees of both parties) if such damage, destruction, injury, or death arises out of, or is caused by performance of work under this contract, unless such damage, destruction, injury, or death is caused solely by the negligence of the Government’s employees, agents, or representatives.

6.8.2 Continued Performance during War or any State of Emergency The requirements of this contract have been identified by the Government as being essential to the mission and operations readiness of the ship. Therefore, the contractor may be required to perform this contract during war or during a state of emergency.

7. SHORE-BASED SUPPORT

7.1. Availability

The contractor shall support all equipment acquired under this contract and legacy devices with a worldwide organizational network, dedicated facilities and with representatives as requiredby this PWS, commensurate with the equipment population at specified locations worldwide. Dedicated Shore-based Contractor Support Technicians shall be available to provide OEM training, parts, supplies and service support in 100% of the high traffic port locations within 60 days after contract award. Government has the option to modify OCONUS requirements as need arises. Should the Government order support at an additional OCONUS port not listed below, the contractor shall have this port fully supported within 60 days from receiving the order, at which time all training, parts, and service support will be available. The COR may conduct surveys to verify contractor technical support and facilities are established in specified locations.

The list below provides ports that are considered supportable at this time. Additional ports may be added or removed based on future Government requirements. High Traffic ports require dedicated contractor support technician(s) as well as Parts/Training Facilities and are identified with asterisks (*).

CONUS

East West Bath, ME Bangor, WA Groton, CT Bremerton, WA* New York, NY Everett, WA* Newport, RI Puget Sound, WA* Philadelphia, PA Portsmouth, NH Jacksonville, NC

Seattle, WA* Tacoma, WA Ingleside, TX

Kings Bay, GA* Alameda, CA Mayport, FL* Oakland, CA Pensacola, FL San Francisco, CA New Orleans, LA Pascagoula, MS Norfolk, VA Little Creek, VA Newport News, VA Charleston, SC Key West-FL

OCONUS

Pearl Harbor, HI* Diego Garcia

San Diego, CA*

Far East Mediterranean Guam Rota, Spain* Okinawa, Japan Sigonella-Sicily Sasebo, Japan Augusta Bay, Sicily Yokosuka, Japan* Gaeta-Italy Subic Bay, Philippines La Magdalena, Italy Pusan, Korea Naples, Italy Middle East Rijeka, Croatia Manama, Bahrain Deveselu, Romania

7.2. Guaranteed Service Response Time

The contractor shall respond within the following time limits, upon receipt of verbal/written notification of needed service:

7.2.1. High-traffic CONUS locations, cited in paragraph 7.1, within 8 hours after verbal/written notification.

7.2.2. All other CONUS locations, cited in paragraph 7.1, within 24 hours after verbal/written notification.

7.2.3. High-traffic overseas ports (Bahrain, Rota, Yokosuka and Sasebo), within 48 hours after verbal/written notification.

7.2.4. All other overseas ports, within 72 hours after notification. For locations requiring access by military transportation, the technician shall be at the point of departure (as designated by the Government) within 72 hours after notification.

7.3. Service Hours (Definition)

7.3.1 The terms “Service Call –CONUS –Regular” and “Service Call –OCONUS –Regular” mean- work performed on weekdays (Monday through Friday) from 0700 to 1600 local time, with the exception of U.S.

Federal Holidays.

7.3.2 The terms “Service Call –CONUS –After Hours” and “Service Call –OCONUS –After Hours” mean work that the government requires to be performed on weekdays (Monday through Friday) before 0700 or after 1600 local time, with the exception of U.S. Federal Holidays.

7.3.3 The terms “Service Call –CONUS –Weekends & Holidays” and “Service Call –OCONUS – Weekends & Holidays” mean work that the government requires to be performed on a weekend day (Saturday or Sunday) or U.S. Federal Holiday, local time.

7.4. Security

When aboard any ship of the U.S. military fleet or on Government property in connection with this contract, the Dedicated Contractor Shore-based Support Technician shall be subject to the prevailing security procedures of that vessel or location. In addition to all other existing contract remedies, a Dedicated Contractor Shore-based Support Technician’s failure to fully cooperate with the security procedures may be cause for that person to be denied future access. Such denial of access does not relieve the contractor of any contractual duty.

7.5. OCONUS Workspace

The contractor shall be provided Government facilities floor space for training and storage at Yokosuka and Sasebo, Japan, Rota, Spain and Manama, Bahrain, 250 square feet of floor space for each class of equipment shall be provided for training, parts and consumable supplies.

7.6. Government Furnished Items/Supplies/Services for OCONUS Contractor Support.

The privileges listed below apply only in cases where the contractor personnel are U.S. nationals, placed overseas in a high traffic port, and have been provided proper invitational travel orders and identification.

Privileges granted to the contractor employee shall be indicated on individual identification cards and/or specified in the contract.

7.6.1. Military bachelor quarters are available on an “as available” basis.

7.6.2. Medical services are limited to those required to preserve life, limb, or sight to prevent undue suffering and/or loss of body tissue.

7.6.3. Use of the FPO mailing service is authorized.

7.6.4. Utilization of Morale Welfare Recreation facilities to include, officer or NCO club membership, as appropriate, is authorized.

7.6.5. Commissary privileges are authorized.

7.6.6. Base Exchange privileges are authorized.

7.6.7. Utilization of military banking facilities is authorized.

7.6.8. Laundry service is available on a reimbursable basis.

7.6.9. Mortuary benefits are available on a reimbursable basis.

7.6.10. Telephone message service (to include Defense Switch Network/DSN) is available.

7.6.11. Vehicle registration and inspection is available.

7.6.12. Pet and firearm registration and inspection if available.

7.6.13. Ground transportation; Military shuttle bus, Military taxi, and U-Drive (subject to availability and restricted to official use).

8. MAINTENANCE/REPAIR RESPONSIBILITIES (NON SHIPBOARD RIDERS)

8.1. Non-Scheduled Maintenance/Repair Service

The Contractor shall provide all repair services for MFD and SD that are ordered by the Government, during the contract term. The non-scheduled maintenance/repair service shall be provided on an hourly call basis at the prices listed in the fully executed contract. Hours for maintenance/repair service shall be calculated from the time which the contractor repair technician reports on board until the time the repair(s) are completed. (The entire Paragraph 8 does not apply to SFD.)

8.2. Non-Scheduled Maintenance/Repair Services, Deployed

8.2.1 Services calls required for ships located at CONUS Supportable Ports, as identified in paragraph

7.1 of this PWS, will be charged in accordance with the appropriate Service Call CLIN. No travel cost or per diem will be allowed to be charged.

8.2.2 If OCONUS Dedicated Shore-based Contractor Support Technicians services are required to support a deployed ship, all transportation costs and expenses to the - OCONUS Navy High Traffic Port, as identified in paragraph 7.1 of this PWS, shall be borne by the contractor. The Government shall then provide transportation or travel and per diem reimbursement for one Dedicated Shore-based Contractor Support Technician from the closest OCONUS high traffic port to the nearest location of the affected ship as identified on the Work Request or Delivery Order. The Dedicated Shore-based Contractor Support Technician shall be available to depart within 24 hours.

8.2.3 Per Diem (Meals and lodging) and privately owned vehicle mileage costs are not to exceed rates established by the Department of Defense’s Joint Travel Regulation (JTR). See (http://www.defensetravel.dod.mil/site/perdiemCalc.cfm). Airline tickets will be based on economy seating. Airline ticket cost, Per Diem, and Mileage must be submitted on a Billable Travel Authorization Request, which must be approved by the COR prior to travel. As part of its Billable Travel Authorization Request, the contractor will supply the estimated total hours required to perform the required work..

8.2.4 The COR will provide approval in writing to the contractor within 24 hours of receiving the Billable Travel Authorization Request to ensure no additional costs will be incurred as a result of price increases on flights and/or hotel accommodations.

8.2.5 In accordance with the JTR, Per Diem will only be charged to the Government if the Dedicated Shore-based Contractor Support Technician is traveling for more than 12 hours. The Dedicated Shore-based Contractor Support Technician’s travel costs will be billed under specified CLIN and all associated travel receipts are required to be attached to the invoice for proper payment.

8.2.6 Hours shall be computed from the time the Dedicated Shore-based Contractor Support Technician departs the OCONUS High Traffic Port or closest airport until the Dedicated Shore-based Contractor Support Technician completes the repair(s) and is returned to the point of his/her original OCONUS Navy High Traffic Port.

8.2.7 Transportation time allowance is limited to one round trip for each request that is made by the ordering activity.

8.2.8 When the Government requires that maintenance is to be performed outside of regular working hours, as defined herein, the listed after hour service call prices shall apply.

8.3. Maintenance Service Reports

8.3.1 All maintenance, repairs or other actions for MFD and SD shall be documented on a DLA Information Operations Customer Acceptance Form, Enclosure (2) and signed by the ship’s Government Shipboard Device Manager or designated representative.

8.3.2 All maintenance, repairs or other actions for shipboard media production print devices shall be documented on a DLA Information Operations Customer Acceptance Form and signed by the ship’s Public Affairs Officer or designated representative

9. FULL SERVICE MAINTENANCE AGREEMENTS FOR MFD AND SD

As an alternative to individual service calls (see Paragraph 8, above), the contractor will provide the Government the option (at the Government’s sole discretion) to purchase a full service maintenance agreement, on a per-month basis, for MFD and SD on ships in port at all the CONUS supportable ports and http://www.defensetravel.dod.mil/site/perdiemCalc.cfm) http://www.defensetravel.dod.mil/site/perdiemCalc.cfm) the OCONUS High Traffic ports listed at Paragraph 7.1, above. Under a full service maintenance agreement, the contractor shall provide preventative maintenance in accordance with manufacturer’s recommended service schedule and unscheduled maintenance as required along with all repairs, parts and services needed to maintain each MFD or SD at a minimum 90% monthly available rate during the ship’s eight (8) core hours, Monday through Friday (with the exception of U.S. Federal holidays).

10. SINGLE FUNCTION DEVICE (SFD) MAINTENANCE

The COR will provide a list of approved Integrated Shipboard Network System and Consolidated Afloat Networks and Enterprise Service devices that can be covered under this flat rate supplies included maintenance program. Supplies are to be provided on a worldwide basis and maintenance shall be performed in port at CONUS or OCONUS high traffic supportable locations. The contractor shall be responsible for maintaining inventories of devices in this program and for reporting this information on a quarterly basis.

10.1. Services provided under the SFD maintenance agreement shall be provided on a monthly basis and the period of performance for any given order shall not exceed one year. The contractor shall maintain the availability of device equipment on the ship as identified in the Category Descriptions in paragraph 7.2.

10.2. The contractor shall maintain devices in proper operating condition. This requires the contractor to perform unscheduled maintenance and preventative maintenance in accordance with manufacturer’s recommended service schedule.

10.3. When aboard ship, or on any Government property in connection with this contract, the contractor shall be subject to the prevailing security procedures of the vessel or location. Failure to fully cooperate with the security procedures may be cause for that representative to be denied future access.

11. EQUIPMENT WARRANTY

11.1. New Equipment Warranty

11.1.1. For newly purchased equipment, under this contract, a warranty period of at least180 days will apply after installation. The warranty will cover all repair parts and labor cost required to return the device to proper service. If it is determined that Government mishandling or misuse caused the failure, the warranty will not apply and a written report will accompany the repair resolution and be forwarded to the Supply Officer and COR detailing the incident.

11.1.2. If newly purchased equipment fails during the warranty period and the ship is still in a supportable port, the contractor shall replace or repair (parts and labor) at no additional cost to the Government.

11.1.3. If newly purchased equipment fails during the warranty period while the ship is deployed, a repair shall be performed by the Contractor trained Government personnel using parts from the ship’s repair parts kit and the contractor will provide an identical replacement part for each part used at no additional cost to the Government. The contractor shall ship the replacement parts within 48 hours of receiving notification.

11.1.4. If newly purchased equipment fails during the warranty period, while the ship is deployed and the Contractor trained Government personnel is unable to perform a repair, the contractor shall repair the equipment at the ships’ next high traffic port of call at no additional cost to the Government.

11.2. Repair Warranty

11.2.1. For repaired equipment under this contract, a minimum warranty period of 90 calendar days will apply. If it is determined that Government mishandling or misuse caused the failure, the warranty will not apply and a written report will accompany the repair resolution and be forwarded to the Supply Officer and COR detailing the incident.

11.2.2. If repaired equipment fails prior to warranty expiration and the ship is still in port, the contractor shall repair (parts and labor) at no additional cost to the Government.

11.2.3. If repaired equipment fails prior to warranty expiration while the ship is deployed, a repair shall be performed by the Contractor trained Government personnel using parts from the ship’s repair parts kit and the contractor will provide an identical replacement part for each part used at no additional cost to the Government. The contractor shall ship the replacement parts within 48 hours of notification.

11.2.4. If repaired equipment fails prior to warranty expiration while the ship is deployed and the Contractor trained Government personnel is unable to perform a repair, the contractor shall fix its repair at the ships’ next high traffic port of call at no additional cost to the Government.

11.2.5. The contractor will warranty replacement parts provided under this contract for 90 calendar days after installation of such parts.

12. PARTS SUPPORT

12.1. Repair Parts Kits (if applicable) shall be available for each unit of equipment (SMDP Class) offered.

Within each unit, kits shall be configured to support varying quantities of equipment as outlined below:

12.1.1 Equipment by Units:

Repair Parts Kit #1 - 1 unit Repair Parts Kit #3 – 5 units Repair Parts Kit #2 - 2 units Repair Parts Kit #4 – 10 units

12.2. It is not intended that a Repair Parts Kit be configured, to simply have twice the number of parts or materials to service two machines. Certain part(s), while still considered high “mortality” parts, would not need replacing with such frequency that the number of such part(s) in the kit would be equal to the number of units which the kit shall service.

12.3. Repair Parts Kits shall be comprised of those parts needed to maintain equipment in proper operating condition for a minimum period of 180 days. Normally parts kits shall be limited to those parts that can be expected to require replacement within this time period.

12.4. Kits for all SMDP MFD Classes of equipment shall be packaged to pass through a 24-inch submarine hatch without unpacking.

12.5. Individual parts whether or not included in the repair parts kits, shall be available from the Contractor during the term of the maintenance and service portion of this contract. To satisfy this requirement the contractor shall supply complete, factory maintenance parts list and updates for each MFD, SFD and SD Classes of equipment to the following:

12.5.1. One complete factory parts list for each class of equipment shall be furnished to the ships supply officer at the time of installation of the equipment and upon upgrades of a particular Class.

12.5.2. One complete factory parts list for each class of equipment shall be furnished to the Navy’s trained technician for each class of equipment for which he/she receives training at the time of such training.

12.5.3. Complete factory parts lists for each class of equipment shall also be furnished to DLA Information Operations SMDP Manager 5 business days after the start of the contract Period of Performance.

12.6. Availability of Parts. New and/or refurbished parts (both kits and individual parts) shall be readily available to the Government on a worldwide basis in the High Traffic ports listed in Section 7. Readily available shall be defined as deliverable to designated locations so as to meet service report requirements specified herein. Parts will be shipped within one day of receipt of contractor order during normal working hours, Monday through Friday.

12.7. Parts Control. Parts that are considered repairable and returnable for credit shall be clearly identified and tagged or labeled as a repairable and returnable item.

12.8. Parts Return Policy. The contractor shall provide the Government an unconditional refund on all unused spare parts in good condition and still in their original packing.

12.9. Defective Parts. Parts found to be defective shall be returned to the contractor at the address specified by the contractor with an explanation of the defect. When verified as defective, the part shall be replaced without charge within 30 days of receipt. If the contractor does not verify the returned part as defective, the contractor shall provide in writing, justifiable reasons for not replacing the part within 30 days to the sender and COR.

13. CONSUMABLE SUPPLIES

13.1. The contractor shall ensure the continuous availability of consumables for replenishment purposes during the contract period. The contractor will provide a complete list of consumables package consumable supplies, in three and six-month pack-up kits (except paper) for each SMDP class available. Supply Kits and individual supplies shall be readily available to the Government on a worldwide basis in the High Traffic ports listed in Section 7. Readily available is defined as deliverable to designated locations so as to meet service report requirements specified herein. Supplies will be shipped within one day of receipt of contractor order during normal working hours, Monday through Friday. Commanding Officer and/or Government Commander will order these consumable packs-up based on the installed devices and deployment period scheduled. Paper shall not be a supply requirement (except for specialty devices) under this contract and shall be obtained through normal supply channels.

Note: Photoreceptors (drums or belts) are considered as consumables and not as replacement parts for purposes of this contract, and should not be included in repair parts kits.

14. IMPROVEMENTS

14.1. Engineering-The contractor shall make available to the Government, all engineering improvements (retrofits) that are furnished to commercial customers for similar equipment. Engineering improvements shall conform to the requirements of MIL-DTL-901E for shock extension.

14.2. Technology Refresh-The contractor shall propose SMDP replacement equipment to the COR when the contractor’s supply of assets are below 35% or 22 months after award of this contract (whichever comes first). Once approved by the Contracting Officer, the contractor will proceed with equipment testing requirements set forth in Section 15 and upon completion of the shipboard testing, send results to the Contracting Officer and COR.

14.3. Engineering Improvements and technical refresh shall be made pursuant to the change provisions of the contract.

15. UNIQUE TOOLS AND TOOL KITS

The unique tool kit shall be composed of those tools that are required for the proper maintenance and repair of offered equipment and not available to ship personnel from regular supply sources. The unique tool kit shall be provided to each trained Navy technician who successfully completes the maintenance and repair training course for that MFD Class of equipment. Instructions for the proper calibration of these tools shall be included for each required device. Costs for the unique tool kit that is provided to each trained technician shall be included in the overall training course price. Additional unique tool kits shall be available for purchase at the prices specified in the fully executed contract. Individual replacement tools shall be available at the offered prices for the duration of the contract. If the contractor makes engineering changes or acceptable model changes, during the course of the contract, the contractor shall furnish any additional unique tools and/or kits required for the maintenance and repair of the equipment, at no cost to the Government. The contractor shall credit in full, unused unique tools and/or kits, which are returned by the Government.

16. TRAINING

16.1. General

The contractor shall provide a comprehensive training plan, identifying the procedures, methods and troubleshooting necessary in the equipment training for Contractor trained Government personnel . The training curriculum shall be the same as that used for training field service technicians employed by the contractor. Training shall be of two types, Training at the contractor’s Fixed-Sites (see paragraph 16.6, below) and training at Government furnished Mobile-Sites (see paragraph 16.7, below), and shall be available within 30 days after contract award. Dedicated instructors who are fully skilled and knowledgeable of the offered equipment’s operation shall conduct all training. The COR may conduct a post award survey to verify contractor training support is established in specified locations which have facility clearances (see paragraph 16.6)

16.2. Training Requirements

16.2.1. Within 30 days after award the contractor shall provide a 6 month training schedule of dates, times, and locations of classes (updated monthly) to the COR. The contractor shall continue to send training class schedule updates, on a monthly basis, throughout the term of the contract.

The contractor shall not install equipment in a ship unless the contractor can show in writing that one of the following conditions can be met:

a. A Shipboard Rider is assigned to the ship.

b. A Contractor trained Government personnel assigned to the ship has been trained and certified to maintenance the specified equipment.

c. A Contractor trained Government personnel assigned to the ship is currently being trained for the specified equipment.

d. A Contractor trained Government personnel assigned to the ship is scheduled for training within one month from the date the equipment is to be installed.

16.2.2. At the end of the training, a letter certifying that the trainee has successfully completed the course shall be provided by the contractor to the trainee for her/his training jacket. The trainee’s device qualifications shall also be updated in the contractor training report as specified in 16.2.

16.2.3. The contractor shall provide each Contractor trained Government personnel Contractor trained Government personnel with a complete set of technical manuals (in CD and/or book format) and a unique tool kit needed to repair and maintain the equipment for which training was received.

Costs for the technical manuals and unique tool kit shall be included in the overall training course price. Additional sets of technical manuals or unique tool kits shall be available for purchase at the prices specified in Section B.

16.3. Length of Courses

The length for technical training courses shall not exceed a maximum of 20 working days. In instances where the contractor feels that a specific trainee has not fully qualified within the training period for a given MFD Class of equipment, and that additional time is required for full qualifications, permission shall be obtained from the trainee’s Navy Activity’s POC to extend the time of training.

16.4. Class Size

The minimum number of students per class shall be 2 and the maximum number shall be 10. If the Government elects to train less than the minimum number of students in a course, the charge shall be for the minimum number of students.

16.5. Training hours

Hours of training and availability of space shall be from 0730 to 1700, Monday through Friday.

16.6. Contractor Furnished Training Facilities and Facility Clearance Locations The contractor shall provide suitable classrooms at locations specified below. The contractor shall provide the appropriate classes of equipment that will change throughout the contract life, manuals, tools and all other training materials for all devices for the duration of the contract including any exercised options. To ensure compliance with contract requirements, the COR will inspect the training sites prior to the first scheduled session and at any time throughout the duration of the contract. Contractor facility cleared furnished training locations are required at or within 25 miles of:

San Diego, CA Norfolk, VA Pearl Harbor, HI Mayport, FL

16.7. Government Furnished Training Facility, Yokosuka, Japan and Rota, Spain

The Government requires training to be provided at Yokosuka, Japan; suitable classroom space is currently provided by the Government to the incumbent contractor. The Government is seeking and will provide suitable classroom space in Rota, Spain. The contractor shall also ensure that unique tool kits and other materials required for the training are supplied to trainees who successfully complete the training. The contractor shall be responsible to provide a list of equipment required for training to the COR to ensure that adequate equipment shall be available. The contractor shall also be responsible to provide all necessary training aids (manuals, audio/visual aids, etc.) at the site to conduct the classes as well as copies of manuals (CD or book format) to be supplied to trainees.

16.8. Key Operator Training

The contractor shall supply at no additional cost to the Government, at the time of installation of the equipment, training in the operation of the equipment, to individuals designated as key operators.

17. CONTRACTOR PROGRAM REVIEWS AND REPORTS

The contractor will be requested to participate in two SMDP Program Reviews per year.

The contractor shall provide the following reports on a monthly basis in Excel readable format to the COR.

All reports are due by the 5th of each month. Reports shall contain required fields names along the top of the spreadsheet and all data amassed below the field names. The report will include the data submitted in preceding report.

17.1. A report of all items, equipment, consumables, repair parts kits, individual parts, services, etc.

purchased via any method from the SMDP contract shall contain the following information:

1) DLA Purchase Order #

2) Ship/Activity’s name

3) Unit Identification Code (UIC)

4) CLIN #

5) Standard Item Description

6) Serial number (if Applicable)

7) Date of Installation or Delivery

8) Unit Cost

9) Quantity Purchased

10) Total Cost

11) Warranty End Date

12) Meter read at time of installation or removal.

13) Shipboard Device Location of equipment, i.e. Engineering Office (if Applicable)

14) Date of Removal (if Applicable)

17.2. A report of personnel trained under the contract and shall contain the following information: 1)

DLA Purchase Order #

1) Ship/Activity’s Name

2) UIC

3) Student’s name and rate (or civilian rank)

4) Date Training completed

5) Training location site

6) Type of training (initial, refresher, abbreviated)

7) Class Device Trained on

8) Total cost

17.3. A report of equipment malfunction or contactor maintenance. The contractor shall file all signed malfunction incident reports upon completion of each maintenance call. These reports will be used in periodic audits. The report shall contain the following information:

1) DLA Purchase Order Number

2) Ship/Activity’s Name

3) Ship/Unit Identification Code (UIC)

4) Shipboard Device Location of Equipment, i.e. Engineering Office (If Applicable)

5) MFD Class (If…