Attachment_3_Past_Performance_Questionnaire.doc

Past Performance Questions Contractor:

Reference Company Name:

Date:

1. Please briefly describe the services that the company provided for your organization (to be compared with description that company provided in proposal).

2. Did the company fulfill all requirements of the contract, or if the company is still performing under the contract, have they fulfilled all contract requirements to date?

3. Did the company stay on schedule? Particularly, did the company stay on the implementation schedule? Were there other types of work schedules that you think worth mentioning?

If the company was not able to stay on schedule, what do you think the causes were for the delays? Do you think the company might have been able to take steps to prevent the delays or was it beyond their control? What kind of preventative steps might have been taken?

Were there different kinds of delays? If so, please describe them for us.

4. Did the company stay within budget? If not, what were the reasons for the cost overruns? Do you think the company might have been able to take steps to prevent the overruns or was it beyond their control? What kind of preventative steps might have been taken (by you or the company)?

5. Did the company keep you informed on the progress of the project? If there were problems with schedule milestones or deliverables, was the company proactive in notifying you before it became obvious that there was a problem?

6. If you requested information was the company responsive?

7. Did the company comply with all your organization's security requirements and any other policies that were applicable under the contract?

8. Are you overall satisfied with the performance of the company?

9. Has there ever been a security breach or data compromise? If so, how did the company handle the situation?

10. Did any key employees depart from the company (project manager, for example) during performance of the contract? If so, how was it handled? For example, was an adequate replacement made within an appropriate amount of time? Did the replacement have adequate training?

11. Did the company work off-site or on-site?

If off-site, any issues with them working off-site?

12. Is there any other information that you would like to provide regarding this company that I did not cover in my questions?

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