RFP_26O-0924_Contact_Information_for_Firm.pdf
PDF 74 KB Posted
- Attached to
- Student Information Systems
- Solicitation number
- 26O-0924
- Issued by
- Maricopa County, Arizona
About this file
This is a firm information and contact documentation form for RFP 26O-0924, a Student Information Systems contract opportunity administered by Mohave, an Arizona-based public agency consortium representing approximately 488 public agencies statewide. The solicitation seeks student information system products and services for Mohave's statewide membership, with contracts awarded for an initial one-year term and four potential one-year renewal options. The RFP specifications are based on known acceptable manufacturers and processes but allow offerors to propose alternate solutions that meet specified quality and performance characteristics, with Mohave serving as the final judge on acceptance of alternative proposals.
The contact information form requires responding firms to provide comprehensive organizational details including headquarters and Arizona branch office locations, purchase order processing procedures, payment remittance addresses, Arizona Transaction Privilege Tax License numbers, and local sales tax collection information. Firms must designate specific contacts for Mohave administration across seven functional areas: main member representative, contract administrator, accounting, open order and status reporting, audit, reconciliation, and escalation. Additionally, firms must provide detailed information regarding warranty and maintenance service offerings, including facility locations, technician availability, parts inventory values, and service response times for both metropolitan and rural areas. Technical assistance availability via phone must also be documented, along with descriptions of warranty activation procedures and member access to support services.
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Text version
Supporting Contract Documents Firm Information, Order Processing, Individual Contact, and Customer Support Information
RFP 26O-0924
1. Contact information for firm’s headquarters:
Physical Address
Mail Address, if different
Main Phone Number
Website
2. Contact information for firm’s Arizona branch office:
Mail Address, if different
Main Phone Number
Website, if different Add additional contact information if firm has more than one Arizona branch office.
3. Contact information for purchase orders:
Email Address
Attention of
4. Payment remittance address
Attn:
City State Zip
Telephone (invoice questions)
5. Provide Arizona Transaction Privilege (sales) Tax License Number:
Do you collect city, county, and/or other local sales tax in Arizona? Yes No If yes, please check one:
1 Our combined state, city, county, and/or other local sales tax rate is % (local rate).
1 The sales tax rate varies by the location (e.g., ship to rate). Provide additional information below:
6. Contacts for Mohave:
Main Mohave representative contact:
(Shall be the main point of contact for members and be responsible for member information requests.)
Title Email address Phone number Fax
Contract Administrator contact:
(Shall be the main point of contact for contract information requests.)
Accounting contact:
(Shall be the main point of contact for accounting issues.)
Open Order/Status Report contact:
(Shall be the main point of contact regarding open orders and status reports.)
Audit contact:
(Shall be the main point of contact for audit requests and clarifications.)
Reconciliation contact:
(Shall be the main point of contact for reconciliation report requests and/or clarifications and payment of administration fees.)
Escalation contact:
(Shall be the main point of contact when an issue needs to be escalated above the main contact and/or contract administrator for the RFP/contract. This contact shall be a different individual than those named for the contacts listed above and who is authorized to make decisions for the firm.)
Provide the requested customer support information for warranty and maintenance service offered by your firm, as applicable.
Do you provide warranty and maintenance for the items in the proposal?
1Yes, the following is applicable to our offer. (If yes, please provide the information below.)
1No, the following is not applicable to our offer.
Describe the steps a member should take to activate a warranty and how they obtain warranty and maintenance service.
Provide the name and address of the facility that will provide warranty and maintenance service, under an awarded contract. Additionally, provide a contact person and phone number for warranty and maintenance service. If there is more than one facility, provide the names and addresses for all facilities. Attach a list if necessary.
Do you provide technical assistance via phone? 1Yes 1No If yes, provide a phone number and contact.
How many technicians are located at each warranty/service facility that would serve a Mohave contract?
What is the value of parts inventory normally on hand at each warranty/service facility that would serve a Mohave contract?
What is your service response time for metropolitan areas (e.g., Phoenix, Tucson) and rural areas?
File details come from the government source that posted it. Updated .