RFP_26O-0924_Contact_Information_for_Firm.docx
DOCX document 35 KB Posted
- Attached to
- Student Information Systems
- Solicitation number
- 26O-0924
- Issued by
- Maricopa County, Arizona
About this file
This is a supporting contract document containing firm contact information requirements for RFP 26O-0924, a Student Information Systems solicitation issued by Mohave, an Arizona-based consortium serving approximately 488 public agencies statewide. The RFP seeks student information system products and services to provide economies of scale across Mohave's membership, with the option to add additional members during the contract term. The initial contract term is one year with four potential one-year extensions available through contract modifications. Offerors may propose alternate solutions, including alternate manufacturers, provided they meet the specified quality and performance characteristics; Mohave retains final authority to accept or reject any alternate solutions presented.
The supporting document prescribes a standardized format for vendors to submit comprehensive contact information, including headquarters and Arizona branch office locations, purchase order processing contacts, payment remittance addresses, and Arizona Transaction Privilege Tax License documentation. Additionally, vendors must designate specific contact personnel for Mohave representing six functional areas: main member representative, contract administrator, accounting, open order/status reporting, audit, reconciliation, and escalation contacts. If applicable, vendors must describe warranty and maintenance service offerings, including activation procedures, service facility locations and technician availability, parts inventory values, and service response times for both metropolitan and rural areas. Technical phone support availability must also be addressed.
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Text version
Supporting Contract Documents Firm Information, Order Processing, Individual Contact, and Customer Support Information
1. Contact information for firm’s headquarters:
Physical Address
Mail Address, if different
Main Phone Number
Website
2. Contact information for firm’s Arizona branch office:
Physical Address
Mail Address, if different
Main Phone Number
Website, if different Add additional contact information if firm has more than one Arizona branch office.
3. Contact information for purchase orders:
Physical Address
Email Address
Attention of
4. Payment remittance address
Attn:
City State Zip
Telephone (invoice questions)
5. Provide Arizona Transaction Privilege (sales) Tax License Number:
Do you collect city, county, and/or other local sales tax in Arizona? Yes No If yes, please check one:
| Our combined state, city, county, and/or other local sales tax rate is | % (local rate). | |
| The sales tax rate varies by the location (e.g., ship to rate). Provide additional information below: |
6. Contacts for Mohave:
Main Mohave representative contact:
(Shall be the main point of contact for members and be responsible for member information requests.)
| Title | Email address |
| Phone number | Fax |
Contract Administrator contact:
(Shall be the main point of contact for contract information requests.)
| Title | Email address |
| Phone number | Fax |
Accounting contact:
(Shall be the main point of contact for accounting issues.)
| Title | Email address |
| Phone number | Fax |
Open Order/Status Report contact:
(Shall be the main point of contact regarding open orders and status reports.)
| Title | Email address |
| Phone number | Fax |
Audit contact:
(Shall be the main point of contact for audit requests and clarifications.)
| Title | Email address |
| Phone number | Fax |
Reconciliation contact:
(Shall be the main point of contact for reconciliation report requests and/or clarifications and payment of administration fees.)
| Title | Email address |
| Phone number | Fax |
Escalation contact:
(Shall be the main point of contact when an issue needs to be escalated above the main contact and/or contract administrator for the RFP/contract. This contact shall be a different individual than those named for the contacts listed above and who is authorized to make decisions for the firm.)
| Title | Email address |
| Phone number | Fax |
Provide the requested customer support information for warranty and maintenance service offered by your firm, as applicable.
Do you provide warranty and maintenance for the items in the proposal?
Yes, the following is applicable to our offer. (If yes, please provide the information below.)
No, the following is not applicable to our offer.
Describe the steps a member should take to activate a warranty and how they obtain warranty and maintenance service.
Provide the name and address of the facility that will provide warranty and maintenance service, under an awarded contract. Additionally, provide a contact person and phone number for warranty and maintenance service. If there is more than one facility, provide the names and addresses for all facilities. Attach a list if necessary.
Do you provide technical assistance via phone? Yes No If yes, provide a phone number and contact.
How many technicians are located at each warranty/service facility that would serve a Mohave contract?
What is the value of parts inventory normally on hand at each warranty/service facility that would serve a Mohave contract?
What is your service response time for metropolitan areas (e.g., Phoenix, Tucson) and rural areas?
RFP 26O-0924
File details come from the government source that posted it. Updated .