Q&A Attachment 7 - IDOC 2025 Backlog Report.xlsx

XLSX spreadsheet 66 KB Posted

Attached to
Medical and Mental Health Services
Solicitation number
1301
Issued by
Idaho

About this file

This document is a weekly backlog report for the Idaho Department of Correction (IDOC) tracking medical and mental health services performance metrics across all state correctional facilities for the year 2025. The report monitors multiple performance indicators including outpatient clinic appointments exceeding 14 days, dental clinic appointments exceeding 28 days, community-based provider (CDP) appointments exceeding 90 days, offsite follow-up appointments exceeding 14 days, lab orders backlog, optical Health Service Requests (HSRs) exceeding 30 days after submission, and the number of HSRs submitted weekly. Additional tracked metrics include the number of offsite appointments awaiting scheduling, appointments not completed due to security issues, Residential Detention Unit (RDU) intakes and health assessments, RDU dental screens, and TytoCare appointments using peripherals. The data spans weekly reporting periods from January 4, 2025, through December 27, 2025, with separate performance tracking for individual facilities including IDOC (statewide aggregate), ISCI, ISCC, SICI, IMSI, SBWCC, MVTC, PWCC, SAWC, ICIO, and NICI.

The report reveals significant variation in backlog metrics across facilities and over time, with certain metrics showing concerning trends. For example, OPC/Provider clinic appointments exceeding 14 days at the statewide level ranged from 106 to 323 appointments, while dental clinic appointments exceeding 28 days fluctuated between 27 and 256 appointments. Multiple facilities included notes identifying staffing challenges, provider absences, equipment delays, and holiday coverage shortages as contributing factors to backlog increases. The data indicates ongoing operational constraints in delivering timely medical and mental health services to the incarcerated population, with performance varying by facility and service type. TytoCare telemedicine appointments using peripherals were implemented beginning mid-year at select facilities, suggesting efforts to expand telehealth capacity to address appointment backlogs and improve access to care.

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Statewide Backlog Update

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/2058/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days197135114177137172139162200174181153156164199169156151127147109153117233187181300289323287306266284291287283287275282239212183123106146184194194208
CDP appointments greater than 90 days1138253264739354125201073894466367162916172621NANANANANANANANANANANANANANANANANANA897046
Dental clinic appointments greater than 28 days2302752431501341031151179414316880739764786684651031341151311551738110512258616766113125119131123132117100115108104935227455252
Offsite follow up appointments greater than 1446261517161827202025444771611128661394837791610548521373116363018157225460
Number of offsite appointments waiting to be scheduled3022992682702762882682202422141951861201251731891631801981651731921981521381251571251391261311371911831451401571161261601501471471501361231349596
Number of times an offsite appointment was not completed due to security1040011030021022613419238043121331002142540000301
Number of RDU intakes each week836985941055811872831079382761178292976686105112101897688931001396783878377996510710910795878971838984656888101
RDU Health assessments not completed in RDU0000021160301412090002423471520249112633160023621233225167510010020
RDU dental screens not completed in RDU11001320010121200222022111231002001525110173000211174
Number of HSRs submitted each week3826389838383736384736173784375736533411355835623512357638103732364436213665370337803529384737233885351937034120386436973557383937013687372438343709354540933566330033803213336633993265304532973519
# Of TytoCare Appointments - Using Peripherals00010000010009911120121212111112116217111212111610121791213122450401000300
Lab Orders Backlog238209218208301325277171112131180151170196238241266274308296190190151209174144285337382309320297178168314138140108197320293137162155225222164226121
Number of optical HSRs 30 days after submission17416821916116410413380150107147128123143117106117150180154165133121897161849595123121150156126148161137178156192204222172145159141160172149

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

ISCI

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days10523235511845178451623134647616359676873675456393437485450533930262629261319
CDP appointments greater than 90 days818131513131717171523101022213131614022N/ANA321115318123418NANANANANANANA34820
Dental clinic appointments greater than 28 days12612113186645353627577705538281817133434627758769886224921732266665475451514868858583714015303335
Offsite follow up appointments greater than 1410111311121820181819232234475426946186810312223312416362915133000050
Number of offsite appointments waiting to be scheduled8679544754545846373444312519373329333035334344473825303428223240383232223224242222312431212831615
Number of times an offsite appointment was not completed due to security0000000000001001102210101000010000000000200000000
Number of RDU intakes each week7044646580428653697570696110065766852679283785963667685116516463616491508488938062744864667050547481
RDU Health assessments not completed in RDU0000020060301412090002423471520149112633160023621233225167510000020
RDU dental screens not completed in RDU00000200010121200211011000131002001525110173000111174
Number of HSRs submitted each week10048718958198727859048027677087658008587799228177928148618128348449049019398738411002863853801905844892880868863679843789679743682776724746677727791
# Of TytoCare Appointments - Using Peripherals0000000000000000000000000000000000000000000000000
Lab Orders Backlog2219201915311667615153131220623562039332637372723172014563491534141510261719210324817331521
Number of optical HSRs 30 days after submission28312915171312152015142416081114222527353333211918111716293539444644494856726867574439393753

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

ISCC

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days141989312510413611315117414615510412613216315814014111113698118100181119612031481751691761381371371301601419272825343565759727875136
CDP appointments greater than 90 days815134016130000000000000000000000N/ANANANANANANANANANANANANANANANANANA34320
Dental clinic appointments greater than 28 days3027233333313013121251363208914102119192225332270754134232832394853394436261555766134
Offsite follow up appointments greater than 14301525103115112441175213500218106742621751001313211110
Number of offsite appointments waiting to be scheduled129136136128128139123109991008969443851615075103727571764541254641383940447371605753334958625760646646533428
Number of times an offsite appointment was not completed due to security0040010020000021510109036033001210002141000000001
Number of RDU intakes each week0000000000000000000000000000000000000000000000000
RDU Health assessments not completed in RDU0000000000000000000000000100000000000000000000000
RDU dental screens not completed in RDU0000000000000000000000000100000000000000000000000
Number of HSRs submitted each week11361257116611731073104310171100109193398692993897197698898794595510141053923100599410558731023102710579669941018968102196810159639121006926922907820913899854829865901
# Of TytoCare Appointments - Using Peripherals0001000001000000000000000000100000000000200100000
Lab Orders Backlog150149144142233249208127527812611212514815616316919518316593109811127527166221256230177204814416423513310522318437384529523311318
Number of optical HSRs 30 days after submission68648481544773246420434850555652498980706065544627214568717773977257686951675871606935142133514846

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

SICI

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/247/26/258/2/258/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days01341144211000100011002130647502618131624322949708695808213113335
CDP appointments greater than 90 days321113502201212110110212162117N/ANA281171048323155NANANANANANANANA61114
Dental clinic appointments greater than 28 days1111220100000010200000000210101521442333263546013456
Offsite follow up appointments greater than 140000000000000000000000000000000000101000000000000
Number of offsite appointments waiting to be scheduled201223413538332135302126181623272526151515253116212021109917139164132316272720142118161961615
Number of times an offsite appointment was not completed due to security0000000000000000001100001000000011000000000000000
Number of RDU intakes each week0000000000000000000000000000000000000000000000000
RDU Health assessments not completed in RDU0000000000000000000000000000000000000000000000000
RDU dental screens not completed in RDU0000000000000000000000000000000000000000000000000
Number of HSRs submitted each week378445431431439405496520500489496539502511508508478466503503459428517455495462449498505458489531507553549547576561533524448482425399421371406402440
# Of TytoCare Appointments - Using Peripherals0000000000000000000000000000000000000000050400000300
Lab Orders Backlog2467121110111122827211104745112386862924113132493855443348153569643823131516373640419271252029
Number of optical HSRs 30 days after submission5410254571037744481433030321645038361018328510718141517152214002170

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

IMSI

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days283629001001022154006130041016252318173624304237141032571013212513338
CDP appointments greater than 90 days5946126122330510203000020000000N/ANA303609710NANANANANANANA121612
Dental clinic appointments greater than 28 days0281982223121353012027284521056333235445032221112222
Offsite follow up appointments greater than 140000204000000000000100000000000000015000000000000
Number of offsite appointments waiting to be scheduled12111257101111181647181186396326356521739476525424546948524
Number of times an offsite appointment was not completed due to security0000000000000000000000000000000000000000000000000
Number of RDU intakes each week0000000000000000000000000000000000000000000010000
RDU Health assessments not completed in RDU0000000000000000000000000000000000000000000010000
RDU dental screens not completed in RDU0000000000000000000000000000000000000000000010000
Number of HSRs submitted each week214263238239237283270237225241219292267275269293278300293277297269271258281262303322283281223271285295278270282306376280233268245279273244266260290
# Of TytoCare Appointments - Using Peripherals0000000000000000000000000000000000000000000000000
Lab Orders Backlog18131724161619826851181484467410714989161323622152823283116162135173727162028231726
Number of optical HSRs 30 days after submission21172420249914612200029918233000001010000000000000480000

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

SBWCC

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/258/30/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/18/2510/25/251/1/2511/8/2511/15/2511/22/2511/29/2512/6/25
OPC/Provider clinic-appointments greater than 14 days00000000000050400120000051910000003300100000000011
CDP appointments greater than 90 days000000000000005000000010100700N/ANA101110000NANANANANANANANA10
Dental clinic appointments greater than 28 days000060002171309001012113427343200001100000110000021
Offsite follow up appointments greater than 140000000000000000000000000100000000000000000000000
Number of offsite appointments waiting to be scheduled20191087586411515433034410778331489131066911981012125135656
Number of times an offsite appointment was not completed due to security0000000000000000000000000000000000000000000000000
Number of RDU intakes each week44629167119516166119138136147131223596104121017183441588891515151088858
RDU Health assessments not completed in RDU0000000000000000000000000000000000000000000000000
RDU dental screens not completed in RDU0000000000000000000000000000000000000000000000000
Number of HSRs submitted each week236211195183289224209200191195174183169191249272268209201218244237312242248220214325244230202254244185185224204214284212179179225184210192178174193
# Of TytoCare Appointments - Using Peripherals0000000000000000000000000000000000000000000000000
Lab Orders Backlog000000000000114944596244491111111577108667776999797861111
Number of optical HSRs 30 days after submission1342004100206007114619742011101212000000245557775500

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

MVTC

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days372073624201401013152914181060100251026190200141051323747453947007533548655938
CDP appointments greater than 90 days13202430120110000100001000000N/ANA000022622NANANANANANANA00
Dental clinic appointments greater than 28 days1435204200008234646051100000190511210000043310030020000
Offsite follow up appointments greater than 143001100011100000000000000000000000000000010010000
Number of offsite appointments waiting to be scheduled15149141884713121817151526262624161314138231281113917582415323411787852987
Number of times an offsite appointment was not completed due to security0000000010000000000000000000000000000000340000000
Number of RDU intakes each week0000000000000000000000000000000000000000000000000
RDU Health assessments not completed in RDU0000001100000000000000000000000000000000000000000
RDU dental screens not completed in RDU0000000000000000000000000000000000000000000000000
Number of HSRs submitted each week215222198214222190194175181166167178169202234232211194194193209176175195202158207207202177227183182205231255248221253215188209186155172218171246252
# Of TytoCare Appointments - Using Peripherals0000000000000000000000000000000000000000000000000
Lab Orders Backlog7422233624252200800000040000000000000000000000000
Number of optical HSRs 30 days after submission192717313251857201208102057100341204719368241317001344301328360

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

PWCC

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days0000110003231200010010000030000003130456031003401
CDP appointments greater than 90 days1000000010010100010000000000N/ANA000100000NANANANANANANA100
Dental clinic appointments greater than 28 days0000000000100100000001111000000001000010000000100
Offsite follow up appointments greater than 142000000100000100000000000000000000000000000004300
Number of offsite appointments waiting to be scheduled91410916131531587146631164101015136218185101011261620810117245332077
Number of times an offsite appointment was not completed due to security1000001000000000000000100010010010000001000000300
Number of RDU intakes each week921150992110916774848167561611781311519497410411813671608413576912
RDU Health assessments not completed in RDU0000000000000000000000000000000000000000000000000
RDU dental screens not completed in RDU1100012000000000011011111000000000000000000000000
Number of HSRs submitted each week285291297313299297293296263250258252249276283282252304277288313273271260267281259284293311273265270185220278158272328267291259296247289258212280237
# Of TytoCare Appointments - Using Peripherals0000000000000000000000000000000000000000000000000
Lab Orders Backlog1313227191422121152231222716151710131010152415191891613618222326211420818122042403513
Number of optical HSRs 30 days after submission300016005128146142071120100132101134030600000035220469

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

SAWC

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/259/2/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days2100000000000000011011000000103001003201015000010
CDP appointments greater than 90 days2000000000000000000000000000N/ANA000000000NANANANANANANA200
Dental clinic appointments greater than 28 days1112202112200000010000000320000000022000010000210
Offsite follow up appointments greater than 141000000000000000001012000000000000000000000000000
Number of offsite appointments waiting to be scheduled042514158225157663111492375572201212549357847450633
Number of times an offsite appointment was not completed due to security0000000000000000000000000000100100000000000000000
Number of RDU intakes each week0000000000000000010000000000000000000000000000000
RDU Health assessments not completed in RDU0000000000000000000000000000000000000000000000000
RDU dental screens not completed in RDU0000000000000000000000000000000000000000000000000
Number of HSRs submitted each week597668699510984959293111126112861088684948690861069985868265766586808110072707986901047776837892911036086105
# Of TytoCare Appointments - Using Peripherals0000000000000000000000000000000000000000000000000
Lab Orders Backlog00200030000200000000000001020000000000037821000210
Number of optical HSRs 30 days after submission00000000000000011000000000000000000000000000000000

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

ICIO

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/13/25
OPC/Provider clinic-appointments greater than 14 days01101102001104000000000001000003001201000000101300
CDP appointments greater than 90 days0000000000000000000000000000N/ANA000000000NANANANANANANA000
Dental clinic appointments greater than 28 days0011110669421123364937163002320130246412000121210101312
Offsite follow up appointments greater than 140000000000000000000000000000000000000000000000000
Number of offsite appointments waiting to be scheduled99912101610101211810811912101110812108791512101515151313161210121091312101210119141210
Number of times an offsite appointment was not completed due to security0000000000020000000000000000000000000000000000000
Number of RDU intakes each week0000000000000000000000000000000000000000000000000
RDU Health assessments not completed in RDU0000000000000000000000000000000000000000000000000
RDU dental screens not completed in RDU0000100000000000000000000000000000000000000000000
Number of HSRs submitted each week176145205171170154188213192181156165143158144130167148151173163150182186163175191209203172167198181179197171193148213163185154154174202153139144169
# Of TytoCare Appointments - Using Peripherals0000000000000000000000000000000000000000000000000
Lab Orders Backlog0000000000000000000000000000000000000000000000000
Number of optical HSRs 30 days after submission45101111000013556000240007233102511281016347151620171114013

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

NICI

Statewide Weekly Backlog Update
Week ending:1/4/251/11/251/18/251/25/252/1/252/8/252/15/252/22/253/1/253/8/253/15/253/22/253/29/254/5/254/12/254/19/254/26/255/3/255/10/255/17/255/24/255/31/256/7/256/14/256/21/257/5/257/12/257/19/257/26/258/2/258/9/258/16/258/23/258/30/259/6/259/13/259/20/259/27/2510/4/2510/11/2510/18/2510/25/2511/1/2511/8/2511/15/2511/22/2511/29/2512/6/2512/6/25
OPC/Provider clinic-appointments greater than 14 days51532130233153121652552321188762224174582113543290
CDP appointments greater than 90 days0012111003200410033113211432N/ANA223030000NANANANANANANA020
Dental clinic appointments greater than 28 days586247152214283187171092101581729282025262811185221911151000005691320252
Offsite follow up appointments greater than 140000000000000001000000000001000001000000001000000
Number of offsite appointments waiting to be scheduled2131015210121222211111300864211133211301030224421
Number of times an offsite appointment was not completed due to security0000000000000000000000000000000000000000000000000
Number of RDU intakes each week0000000000000000000000000000000000000000000000000
RDU Health assessments not completed in RDU0000000000000000000000000000000000000000000000000
RDU dental screens not completed in RDU0000000000000000000000000000000000000000000000000
Number of HSRs submitted each week123117145124151127129119151155226981051271171241271471441351221231111471491331511701491631011331201001461271361421531139996102147118126107113141
# Of TytoCare Appointments - Using Peripherals00000000000009911120121212111112116217101212111610121791213122200000000
Lab Orders Backlog45425251223274436310032235735113450353330010942143
Number of optical HSRs 30 days after submission131625293522293237454748545510172227301213192111601250166131619212530333931363637312738

_x000D_&1#&"Aptos"&10&K000000 IDOC Data Sensitivity Classification - L3 Restricted

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