Attachment_23_-_PAP.doc

MILITARY SEALIFT COMMAND

PERFORMANCE ASSESMENT PLAN (PAP)

MSC Worldwide Logistics Services 1.0

INTRODUCTION

This Performance Assessment Plan (PAP) has been developed to comply with the Federal Acquisition Regulation (FAR) Subpart 37.6 – Performance Based Contracting. FAR 37.602-2 states that agencies shall develop surveillance plans that recognize the responsibility of the contractor to carry out its quality obligations and shall contain measurable performance standards so that the Government receives the quality of the services called for in the contract.

This PAP is designed to define the performance management approach, define roles and responsibilities, define methodologies used to monitor and evaluate contractor’s performance and define the performance standards from which the contractor will be measured.

2.0

IDENTIFICATION OF WORK TO BE PERFORMED:

The contractor shall provide Military Sealift Command (MSC) worldwide logistics services to support continued requirements for fleet logistics operations, enterprise-wide facilities and Global Shore Infrastructure Program (GSIP) management, acquisition logistics, sustainment logistics, logistics systems and data management, Combat Logistics Force (CLF) load management, ordnance management, and supply chain management.

3.0

PERFORMANCE MANAGEMENT APPROACH:

The contractor’s internal quality control system will set forth the staffing and procedures for self inspecting the quality, timeliness, customer satisfaction and other performance requirements in the PWS.

The purpose of the PAP is to provide guidelines and procedures by which the Contractor’s performance will be evaluated and assessed. The PAP is intended to be a “living” document that will be revised or modified as circumstances warrant, and is therefore provided for information only. The PAP is based on the premise that the Contractor is responsible for quality assurance in the performance of their work, but it is the Government’s responsibility to periodically ensure it is receiving the work that was contracted for.

4.0

ROLES AND RESPONSIBILITIES:

Contracting Officer - A person duly appointed with the authority to enter into contracts and make related determination and findings on behalf of the Government. Contracting Officers are designated via a written warrant which sets forth limitations of authority. The Contracting Officer is responsible for monitoring contract compliance, performing contract administration and resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the contractor’s performance.

Contracting Officer Representative (COR) –The COR will be the Contracting Officer’s authorized representative to assist in administering the contract. The COR will be designated in the resulting contract and/or individual task orders as needed. The limitations of authority are contained in a written letter of designation. The COR is the primary technically oriented representative assigned to monitor contract performance. The COR is responsible for providing technical direction to the contractor and will perform the final inspection and acceptance of all deliverables under the contract. The COR will also have the responsibility of performing periodic sampling and documenting customer feedback.

Alternate Contracting Officer’s Representative (ACOR) - An individual designated in writing by the PCO to act as their authorized representative to assist in administering the contract. The ACOR will be designated in the resulting contract. The limitations of authority are contained in a written letter of designation. The ACOR is the secondary technically oriented representative assigned to monitor contract performance. The ACOR’s responsibilities may mirror those of the COR in the COR’s absence.

Technical Point of Contact (TPOC) – An individual designated in writing by the COR authorized to monitor and review contractor compliance with individual task order requirements. The limitations of authority are contained in a written letter of designation. The TPOC is also assigned to monitor contract performance and provide feedback and input to the ACOR/COR.

5.0

METHODOLOGIES TO MONITOR PERFORMANCE:

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the Government to evaluate contractor performance. The primary methods of surveillance are Customer Input / Feedback. Customer feedback may be obtained either from the results of the formal customer satisfaction surveys (included in this PAP) or from random customer complaints.

Customer complaints, to be considered valid, must set forth in writing the detailed nature of the complaint, and must be certified by the COR. The complaint will then be forwarded to the Contracting Officer for review. If the Contracting Officer determines that the complaint is valid, the Contractor will be formally notified in writing. The Contractor will have 5 business days to formulate a response detailing the actions taken to remedy the complaint filed.

The Government will utilize the Contractor Performance Assessment Report System (CPARS) to address contractor performance related to the Quality of Service; Schedule; Business relations, Management of Key Personnel, and other important areas.

6.0

DOCUMENTATION

The COR shall maintain copies of all reports, evaluations, recommendations and any actions related to the Government’s performance of the performance assessment function in the COR file for this contract. All records shall be maintained for the life of this contract.

7.0 ATTACHMENTS

Attachment 1 – Required Performance Metrics

Attachment 2 – Performance Evaluation Survey

ATTACHMENT 1

REQUIRED PERFORMANCE METRICS:

(1) business day late up to a maximum of

$2,500.00. After this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

identified inaccuracy or omission not to exceed $1,000.00;

Final deliverables not corrected within 5 business days shall be considered nonconforming. After this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

(1) business day Key Personnel are unavailable starting after 30 business days up to a maximum of

$2,000.00. After this point, the matter will be handled via appropriate administrative action by the Contracting Officer.

ATTACHMENT 2

CONTRACTOR PERFORMANCE EVALUATION SURVEY (TO BE COMPLETED BY COR or ACOR)

SERVICE (Please include a description of the service being provided):

SURVEY PERIOD:

Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings:

OVERALL RATING

Please provide an overall rating of the contractor’s performance:

a.) Quality of Product or Service:

b.) Timeliness (Deliverables were met in accordance with the contract schedule):

c.) Customer Satisfaction

ADDITIONAL COMMENTS:

Signed:

Contracting Officer’s Representative