MCS Solution State Agencies.docx
DOCX document 88 KB Posted
- Attached to
- STC Managed Cloud Services State and local contract opportunity
- Solicitation number
- 5400028075
- Issued by
- South Carolina
About this file
This document is an Exhibit for a Managed Cloud Services Solicitation (No. 5400028075) targeting state agencies, providing a comprehensive template for potential service providers to respond to a cloud services procurement opportunity. The solicitation covers a wide range of cloud services including base managed cloud services, optional managed cloud services, service management, information security management, and transition services. The document outlines specific requirements for offerors, including a 75-page response limit (50 pages for solution, 25 pages for transition), and instructs vendors to complete detailed sections describing their proposed cloud solutions across multiple service categories such as Cloud Center of Excellence support, network services, security services, technical support, middleware services, and database management.
The solicitation requires vendors to complete a Tool Matrix and populate pricing information, with a focus on demonstrating their unique approach to cloud service delivery. Vendors must articulate how they will meet specific requirements without simply restating existing documentation, and are expected to provide detailed, tailored responses that showcase their capabilities in areas like service provisioning, security management, incident response, and technological roadmapping. The document emphasizes the need for comprehensive, specific solutions that go beyond generic marketing materials, with a strong emphasis on technical capabilities, service management processes, and transition planning.
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Text version
Exhibit 2.1.3 (Managed Cloud Services Solution – State Agencies) Solicitation No. 5400028075
Managed Cloud Services
Exhibit 2.1.3 Managed Cloud Services Solution – State Agencies
Solicitation No. 5400028075
Table of Contents
| Offeror Guidelines | 3 | |
| Offeror Instructions | 3 | |
| Managed Cloud Services Solution Overview | 4 | |
| 2 | Base Managed Cloud Services | 5 |
| 2.1 | Cloud Center of Excellence (CCOE) Support | 5 |
| 2.2 | Cloud Service Provisioning and Management | 5 |
| 2.3 | Network Services | 5 |
| 2.4 | Base Managed Cloud Security Services | 5 |
| 3 | Optional Managed Cloud Services | 5 |
| 3.1 | Request for Solution (RFS) | 5 |
| 3.2 | Customer Virtual CSP Connection | 5 |
| 3.3 | Customer Direct CSP Connection | 5 |
| 3.4 | Managed Technical Support | 5 |
| 3.5 | Virtual Machine Middleware Services | 5 |
| 3.6 | Virtual Machine System Administration | 6 |
| 3.7 | Cloud Native Middleware Services | 6 |
| 3.8 | Distributed Denial of Service Protection Services | 6 |
| 3.9 | Database Management Services | 6 |
| 3.10 | Technology Roadmap | 6 |
| 4 | Service Management | 6 |
| 4.1 | Service Management Systems | 6 |
| 4.2 | Process Documentation and Execution | 6 |
| 4.3 | Training and Education | 6 |
| 4.4 | Portal | 6 |
| 4.5 | Service Catalog Management | 6 |
| 4.6 | IT Service Desk | 7 |
| 4.7 | Incident Management | 7 |
| 4.8 | Problem Management | 7 |
| 4.9 | Request Management and Fulfillment | 7 |
| 4.10 | Change Management | 7 |
| 4.11 | Service Asset and Configuration Management | 7 |
| 4.12 | IT Service Continuity Management | 7 |
| 4.13 | Project Management | 7 |
| 4.14 | Operational Intelligence | 7 |
| 4.15 | Customer Satisfaction | 7 |
| 4.16 | Service Level Management | 8 |
| 4.17 | IT Financial Management | 8 |
| 4.18 | Cloud Financial Performance Optimization | 8 |
| 5 | Information Security Management for Service Provider Services | 8 |
| 5.1 | Information Security Management General Requirements | 8 |
| 5.2 | Service Provider Staff | 8 |
| 5.3 | Integration with Admin SIEM | 8 |
| 5.4 | Security Event Identification and Alerting Services | 8 |
| 5.5 | Security Incident Management | 8 |
| 5.6 | Physical Security Administration | 8 |
| 5.7 | Customer Facilities | 8 |
| 5.8 | Security Assessments | 9 |
| 6 | Transition Services | 9 |
| 6.1 | Service Commencement | 9 |
| 6.2 | Transition Overview | 9 |
| 6.3 | Knowledge Transfer | 9 |
| 6.4 | Transition Management Requirements | 9 |
| 6.5 | Transition Project Plan | 9 |
| 6.6 | Remedies for Transition Failure | 9 |
Offeror GuidelinesThis Exhibit 2.1.3 (Managed Cloud Services Solution – State Agencies) supplies specific information for the Offeror’s use when responding to the Managed Cloud Services Solicitation. This Exhibit contains an outline of key topic areas that the Offeror is required to address as part of its response to the Managed Cloud Services RFP. The response shall include a thorough description of the solution and overall approach to implementing the Services and successfully transitioning responsibility from the Incumbent Service Provider.
Offeror Instructions1. Offeror shall modify the electronic version of this Exhibit (as provided with the Managed Cloud Services RFP materials) to respond to the requirements herein.
2. Offeror shall modify the Exhibit by completing all sections within this document. Offeror shall not modify section titles or remove sections.
3. Although the sections are related, the Offeror should refrain from repeating responses in subsequent sections. Be sure to tailor the response for each section specific to the request in that section.
4. Offeror may remove the Admin-provided guidance (i.e., the italicized text) with each section.
5. Offeror need not restate the requirements from Exhibit 2.1.1 (Managed Cloud Services Statement of Work – State Agencies), rather it should articulate how its unique solution shall perform the services.
6. Offeror shall include materials specific to its solution for this Managed Cloud Services RFP. The Offeror shall refrain from providing “marketing materials” and background information already provided to Admin or otherwise available in the public domain.
7. The response to this Exhibit is limited to 75 pages total, exclusive of cover page, these guidelines and instructions, and the table of contents. 50 pages for Solution and 25 pages for Transition.
8. The Offeror shall return the completed file as part of its overall response to the Managed Cloud Services RFP, in accordance with the submission and file naming requirements indicated in section L.3 Information for Offerors.
9. For Offeror’s proposed solution, Offeror must complete the Tool Matrix.xlsx, located in the data room and make a copy in accordance with the submission and file naming requirements indicated in Managed Cloud Services Solicitation, section L.3 Information for Offerors. Complete the Offeror’s version of the Tool Matrix in accordance with the instructions on the first tab of the Tool Matrix. Upon completion, populate Ex 4.1 (Pricing Structure), A - Software worksheet with the tool descriptions and other requested information, including Charges.
10.
Managed Cloud Services Solution OverviewThe areas below reference Sections of Exhibit 2.1.1 (Managed Cloud Services Statement of Work – State Agencies). The Service Provider should review the Sections of that Exhibit before responding to each area. Capitalized terms in this document may refer to Section headings in Exhibit 2.1.1 (Managed Cloud Services Statement of Work – State Agencies).
This Section shall contain an overview of Offeror’s Managed Cloud Services solution and begin with an overall view of the solution and operational approach to meeting the requirements contained in Exhibit 2.1.1 (Managed Cloud Services Statement of Work – State Agencies). The Service Provider should articulate how they shall perform the services, with specific attention drawn to the focus areas of each section.
Base Managed Cloud Services Cloud Center of Excellence (CCOE) Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Cloud Service Provisioning and Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Network Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Base Managed Cloud Security Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Optional Managed Cloud Services Request for Solution (RFS) In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Customer Virtual CSP Connection In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Customer Direct CSP Connection In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Managed Technical Support In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Virtual Machine Middleware Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Virtual Machine System Administration In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Cloud Native Middleware Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Distributed Denial of Service Protection Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Database Management Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Technology Roadmap In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Service Management Service Management Systems In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Process Documentation and Execution In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Training and Education In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Portal In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Service Catalog Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
IT Service Desk In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Incident Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Problem Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Request Management and Fulfillment In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Change Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Service Asset and Configuration Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
IT Service Continuity Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Project Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Operational Intelligence In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Customer Satisfaction In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Service Level Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
IT Financial Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Cloud Financial Performance Optimization In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Information Security Management for Service Provider Services Information Security Management General Requirements In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Service Provider Staff In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Integration with Admin SIEM In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Security Event Identification and Alerting Services In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Security Incident Management In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Physical Security Administration In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Customer Facilities In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Security Assessments In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Transition Services Service Commencement In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Transition Overview In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Knowledge Transfer In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Transition Management Requirements In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Transition Project Plan In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
Remedies for Transition Failure In the space below, Service Provider shall describe how its solution meets the requirements in this Section of Exhibit 2.1.1 (Managed Cloud Services Statement of Work - State Agencies).
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