RFI_2_Questions.pdf
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- Attached to
- Household Goods (HHG) Relocation Services Federal contract opportunity
- Solicitation number
- HTC711-19-R-R004
About this file
This document contains a request for information from the United States Transportation Command regarding household goods relocation services. The RFI includes 25 questions seeking input from respondents on optimizing pricing structures, measuring and ensuring quality of service, and improving efficiency. Questions focus on topics such as tariff-based versus unbundled pricing, distance-based linehaul fees, bundling of ancillary fees, use of performance metrics, and managing transportation suppliers. Respondents are asked to describe advantages and disadvantages of various approaches. The purpose of the RFI is to facilitate decision-making for a future household goods relocation services contract. No proposal or commitment to purchase is indicated. Responses will be treated as proprietary per government regulations.
-RFI 2 Questions.pdf
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Global Household Goods Relocation Services Contract (GHC)
HTC711-19-R-R004
Request for Information #2
General
1. Would including all codes of service currently used today by the Government in your proposed rates impact your pricing? If yes, how would it impact it?
What will we lose or gain by pricing in this way?
2. What are the most critical components of the pricing structure which you would suggest be broken out as a separate price to allow you to bid most accurately? Please provide the typical unit of measure for each.
3. Please provide innovative approaches to simplifying pricing structure given DoD’s uniquely large volume and predictability of moves.
Domestic Pricing Structure
Tariff
4. Have you offered pricing structures for relocation services which varied from a tariff pricing structure? If yes, please describe it.
What were the advantages and disadvantages to this approach?
How were the disadvantages mitigated?
How did this impact your pricing and how you managed your transportation suppliers?
Linehaul
5. What advantages and disadvantages are there to pricing baseline linehaul fees as a per cwt per mile fee?
6. Are the proposed distance bands for domestic linehaul rates adequate? If not, what changes do you suggest?
Origin / Destination Fee
7. Would bundling service fee and linehaul factor into one origin and destination fee impact your pricing? If yes, how would it impact it?
What would we lose or gain by bundling these fees together?
International Pricing Structure
Lane Structure
8. How would pricing / structuring lanes as country to country impact your pricing? Please base your response on DoD historical data & predictability of move areas within a country. Please be detailed or quantify this.
9. If using a country-to-country lane structure, would it be feasible to include most forwarding costs?
10. Would breaking out forwarding cost as a separate rate make it more feasible to have a country to country lane structure?
Shipping / Linehaul
11. Would using weight-based (per cwt) pricing for international moves impact your pricing? If yes, how?
12. Would bundling customs into shipping/linehaul rates (by lane basis) impact your pricing? If yes, how?
13. Would bundling excess carries into shipping / linehaul costs impact your pricing? If yes, how?
Overall Pricing Structure
Management Fee
14. Would not having a management fee for unaccompanied baggage impact your pricing? If yes, how?
15. Would paying management fees as a flat fee at the beginning of each month based on predicted move volume impact your pricing? If yes, how?
Packing / Unpacking
16. Would pricing packing / unpacking by weight impact your pricing? If yes, how would it impact it?
17. Would bundling specialty items (i.e., artwork, wine collections, etc.) and crating into the overall packing fee impact your pricing? If yes, how would it impact?
Storage
18. Does using a weight-based (per cwt) storage fee impact your pricing? If yes, how would it impact it?
19. Would including transit in / out with storage fees impact your pricing? If yes, how would it impact it?
What would we lose or gain by pricing this way?
Ancillary Fees
20. What ancillary fees do you typically bundle in with other service fees or require as a minimum from your transportation suppliers?
21. Would incorporating ancillary service fees set by DoD (instead of bidding on fees / structuring fees as pass-through costs) impact your pricing? If yes, how would it impact it?
Operating Model / Approach
Quality
22. How do you currently measure quality (both overall and for individual transportation suppliers)?
23. What have you observed to be the most critical KPI’s to ensure quality? Please describe each and the typical service levels associated with them.
24. If your transportation suppliers determine what gets crated, how do you prevent excess crating or not enough crating?
25. What are your top 5 additional ideas on how to drive quality and ensure Service member satisfaction?
26. How do you use background checks in your hiring decision, including down to your subcontractors? Do you use day laborers or allow for their use? How do you ensure quality with transportation suppliers that use day laborers?
27. Do you have a customer satisfaction survey process? If yes, please describe the process and how you use it in your network.
Capacity / Efficiency
28. How do you improve efficiency for transportation suppliers by managing moves for your clients? What are the primary sources of these efficiency gains and can you quantify how much are they typically worth?
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