Section_J_Atch _2_LADSS_QASP.docx

Date: 23 May 2014October 2013

Contract No.

End: 31 Jul 2019x

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document that will ensure systematic quality assurance methods are used in this performance-based contract and subsequent task orders issued for Defense Acquisition University (DAU) Learning Capabilities Integration Center (LCIC) efforts by the Missile Defense Agency (MDA). This QASP establishes procedures to utilize in ensuring the contractor performs in accordance with the basic contract Performance Work Statement (PWS), provides quality products in response to requirements and standards, and ensures the Government only pays for acceptable levels of service.

This program will be centrally managed by the DAU LCIC Learning Asset Program Manager and the MDA Procuring Contracting Officer.

This QASP will assist the Government in reporting of contractor performance throughout the life of each task order under this contract.

2. Authority

Authority for issuance of this QASP is provided under Federal Acquisition Regulation (FAR) 46.4, which provides for inspections and acceptance of articles, and documentation specified by the MDA Procuring Contracting Officer (PCO).

3. Scope

To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between Quality Control Plan (QCP) and the QASP. The contractor, through their QCP, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract as well as the individual task orders.

The QASP on the other hand, is put in place to provide Government surveillance of the contractor’s quality control efforts to assure that the contractor delivers the results specified in the task order.

4. Government Resources and Responsibilities

The Government is responsible for implementing this QASP. The LCIC Learning Asset Program Manager manages all activities for the LCIC. The MDA PCO is the only person authorized to enter into, administer, or terminate contract actions for this program. The Government resources under this QASP and associated responsibilities are identified below:

4.1 Procuring Contracting Officer (PCO):

A person duly appointed with the authority to enter into, administer, or terminate contract actions such as basic awards or task orders and make related determinations and findings on behalf of the Government.

Responsibilities: Ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the basic contract and task orders, and safeguards the interest of the United States in the contractual relationship.

Assures the contractor receives impartial, fair, and equitable treatment under the basic contract. Determines the final adequacy of contractor performance, which will be documented in the Contractor Performance Assessment System. Performance shall be documented at the basic contract level..

4.2 Contracting Officer’s Representative (COR):

An individual designated in writing by the PCO to act as the authorized representative to assist in the administration of specific contracts, as specified by appointment. The source of authority for the COR is the PCO. The COR position shall be executed by a designated full time LCIC COR who will manage one or more LCIC contracts.

Responsibilities:

1. Routinely coordinates and communicates with LCIC leadership, Center Directors and Performance Learning Directors (PLDs), and other personnel within the DAU business units concerning task order performance.

2. Reads carefully and understands the terms and conditions of the contract, including all modifications.

3. Maintains access to and/or makes available technical publications and regulations included in the contract.

4. Coordinates and communicates with the contractor, PCO, and all Government personnel appropriately assigned to monitor the contract performance; documents activities accordingly in writing.

5. Works with the LCIC PLDs and other DAU business unit personnel in resolving technical issues pertaining to the contract.

6. Monitors the contractor’s progress and performance on the contract, including the submission of required reports or other documentation:

a. Reviews monthly contract quality assessment reports and validate supportability of any identified performance issues.

b. Consolidates monthly contract quality assessment data.

c. Conducts review of monthly reports with the contractor Program Manager.

d. Coordinates and conducts quarterly review of contractor performance.

e. Delivers Contractor Performance Assessment Reporting Systems (CPARS) input data to MDA Contracting Officer.

f. Works any recommended program changes with the designated LCIC and other DAU business unit personnel.

g. Works actions that affect contract cost, terms, or conditions with the MDA Procuring Contracting Officer (PCO).

7. Notifies the PCO in writing of unsatisfactory contractor performance and/or deficiencies, along with recommended corrective action.

8. Provides status of the contractor’s progress toward correcting deficiencies.

9. Approves contractor travel requests specified on MDA Form 110, Request for Contractor Travel and Extended Commuting Travel.

10. Coordinates funding matters with government financial managers.

11. Inspects and accepts services and products provided under the contract task orders.

12. Approve invoices in Wide Area Work Flow (WAWF) ensuring that the contractor has provided evidence/receipts for travel and ODC costs.

13. Coordinates with DAU Security office to ensure that the contractor has current security clearances for facilities and personnel.

14. Prepare the contractor’s past performance assessment based on DAU inputs and relevant material provided for annual Contractor Performance Assessment Report System (CPARS) submittal.

15. Assists the PCO with contract closeout.

16. Maintains a file for each contract that includes at a minimum:

a. Copy of the appointment letter from the PCO and any correspondence that amends the letter.

b. Contract, task orders, modifications, and reports.

c. All correspondence initiated concerning performance of the contract and/or TO.

d. Access to technical publications and regulatory guidance referenced in the contract.

e. All correspondence to and from the PCO, CDs, PLDs and other DAU business unit personnel, and contractor.

f. All memorandums for records (MFRs) or minutes of any meetings, discussions, or interactions with the contractor, or others, pertaining to the contract or TO.

g. Quality Control Plan (QCP) of the contractor.

h. Quality Assurance Surveillance Plan (QASP).

4.3 Task Order (TO): LCIC PLDs will serve as project leads for their cognizant task order.

5. Methods of QA Surveillance

Each Performance Objective below will have unique quality standards and surveillance methodology. Enclosure 1 will be used to ensure consistent, timely, and accurate collection of contractor performance data for each of the defined Task Order Performance Objectives.

6. LCIC Quality Performance Standards

a. Assessments will be based on both objective and subjective data and information, such as functional and program performance evaluations and feedback, customer comments, quality of products, and general technical interchange and engagement with other Government and contractor personnel.

b. The principal goal of the LCIC assessment process is the establishment of a performance measure and feedback process that supports the execution of the Contractor Performance Assessment Report System (CPARS) process. The LCIC assessment will be:

· Accurate: All assessment data collected must be reflective of actual contractor performance.

· Fair: The assessment must be based on known baseline requirements and approved contract/task changes executed by modification.

· Comprehensive: Data shall be comprehensive enough to facilitate identification of shortfall root causes (not just the fact that a shortfall exists).

· Relevant: Data must be reflective of those quality assessment areas identified in the PWS; based on objectives, standards, and assessment frequency understood by all parties.

· Repeatable: The processes, forms, analysis methodology, and reporting must be consistent across all LCIC contracts and task orders throughout the life of this effort.

· Timely: Assessment reporting cycle must remain consistent across all LCIC contracts to ensure timely notification of issues and to enable timely resolution.

HQ0147-13-R-0005

Section J, Attachment 02

Learning Asset Development, Sustainment, and Support (LADSS) Quality Assurance Surveillance Plan (QASP)

Enclosure 1

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Objective #1 The Contractor shall provide deliverables (drafts and finals) that are free of errors., PWS paragraphs 4.1, 4.3, 4.5, 4.6,and 4.7

Satisfactory = At least 95% of learning assets are error free

Unsatisfactory = Fewer than 95% of learning assets are error free

Objective #2 The contractor shall provide the first functional learning object (e.g. lesson, module, script) to reflect the design and functionality of DAU-approved prototype/CDD, PWS paragraphs 4.5 and 4.6

At least 95% of the first functional learning object reflects the approved design and functionality

Satisfactory = At least 90% of the first functional learning object reflects the approved design and functionality

Unsatisfactory = Less than 90% of the first functional learning object reflects the approved design and functionality

At least 95% of deliveries and reviews are executed on time.

Satisfactory = At least 90% of deliveries and reviews are executed on time.

Unsatisfactory = Fewer than 90% of deliveries and reviews are executed on time.

Objective #4 The contractor shall close program-level actions.

100% inspection

100% inspection

Satisfactory = At least 80%of program-level action items are closed within 30 days

Unsatisfactory = Fewer than 80%of program-level action items are closed within 30 days

Objective #5 The contractor shall identify project risks and provide mitigation actions on a weekly basis

(CDRL)

(CDRL)

Satisfactory = At least 90% of active projects have current risk action plans.

Unsatisfactory = Fewer than 90% of active projects have current risk action plans.

Objective #6 The contractor shall deliver learning assets that are maintainable by DAU personnel or contractors.

Satisfactory = 100% of learning assets are maintainable by DAU personnel or contractors.

Unsatisfactory = One or more learning assets are not maintainable by DAU personnel or contractors.

Objective #7 The contractor shall deliver all learning asset source files.

(CDRL)

Satisfactory = 100% of learning assets are maintainable by DAU personnel or contractors.

Unsatisfactory = One or more learning assets are not maintainable by DAU personnel or contractors.

Objective #8 The contractor shall achieve actual costs of projects within + or – 10% of target cost.

Satisfactory = Actual project costs are within + or – 10% of target cost.

Unsatisfactory = Actual project costs are greater than + or – 10% of target cost.