Section_J_Atch _1_LADSS_PWS.docx

HQ0147-13-R-0005

Section J, Attachment 1

Defense Acquisition University, Learning Asset Development, Sustainment and Support Performance Work Statement from the Missile Defense Agency

As of March 19, 2014

Performance Work Statement (PWS)

Defense Acquisition University Learning Asset Development, Sustainment and Support

INTRODUCTION

This is a non-personal services contract to provide Learning Asset Development, Sustainment and Support for the Defense Acquisition University (DAU), Learning Capabilities Integration Center (LCIC).

DAU provides training 24/7 through a full range of basic, intermediate, and advanced learning assets in support of approximately 156,000 military and civilian personnel serving in acquisition positions worldwide. These learning assets include: Distance Learning (DL) courses, Classroom courses, Continuous Learning (CL) modules, rapid deployment training (RDT), performance learning tools (PLT), gaming and simulation applications, and other media/modes of learning) In support of its mission and in concert with its Performance Learning Model (PLM), DAU integrates and operates as a seamless organization providing the acquisition workforce with lifetime learning and job performance support needs.

DAU continuously develops new courseware and revises existing courseware using a combination of contractor and government Instructional System Designers (ISDs) and programmers. How much development, revision, or maintenance support will be required during each Fiscal Year depends on several factors:

· Changes in Federal law

· DoD policy

· Functional Integrated Project Team (FIPT) requirements including transition to more competency-based training

· Existing and new partnerships (e.g., DAU’s partnership with the Federal Acquisition Institute brings additional courseware requirements)

DAU’s mission is to develop learning assets and provide training to the Defense Acquisition Workforce in accordance with the Defense Acquisition Workforce Improvement Act (DAWIA) of 1990. Under this act DoD has identified certification courses which are required by statute. The DAU LCIC has the responsibility to development these certification courses as well as additional learning assets to address other functional competencies in support of the DAW on a 24/7 basis.

DAU’s LCIC requires contractor support to research, analyze, design, develop, deliver, and revise and maintain, and integrate a variety of learning assets for DoD Acquisition functional competencies:

· policy, regulatory and statutory changes in the rapidly changing DoD environment

· research and analysis, design, development, production, piloting, and sustainment of the various learning assets identified above

· new and emerging e-Learning technologies to potentially combine renew and/or replace outmoded or obsolete tools and technologies utilized in learning assets The general areas to be supported are set forth in this PWS. These areas are not meant to be definitive, but rather represent in summary form, the general areas to be supported. Therefore, the PWS is to be a basic expression of the overall contract requirements. Specific performance requirements will be set forth in each Task Order (TO) issued under the contract. The TOs will be issued to support any areas of the PWS.

SECTION 1: GENERAL CONTRACT INFORMATION:

1.0 Description of Services

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Learning Asset Development, Sustainment and Support for the DAU, LCIC as defined in this Statement of work except for those items specified as Government furnished property, services, and information. The Contractor shall perform to the standards in this contract.

1.1 Specific Requirements

The contractor shall research, analyze, design, develop, deliver, revise and maintain a variety of learning assets to meet rapidly changing DoD policy, directives, regulations, and statues. The contractor shall:

· research and analyze DoD acquisition functional competencies areas and existing learning assets

· analyze, design, development, produce, pilot, deliver, revise, and maintain the various learning assets in accordance with CDRL A0011 and the DAU standards and guidelines (See PWS Section 5.0, Compliance and Reference Documents)

· create other related learning asset artifacts (e.g., guidebooks, fact sheets, case studies, podcasts, video vignettes, software tools and gaming/simulation resources)

· provide as required qualified subject matter experts, instructional system designers and domain expertise across DoD acquisition/functional areas

· coordinate with the DAU’s staff and contractor teams in resolving learning asset deployment issues

· use DAU-approved tools, standards and IT systems (i.e., ATLAS, BlackBoard, DART and other key systems and processes) for all learning asset development and sustainment

· use the DAU Development and Revision Tool (DART) for on-line learning assets (DL and CL modules)

· ensure contractor personnel are trained on using DAU IT systems (ATLAS, BlackBoard, Composica/DART)

· identify and recommend creative applications and best practices for learning asset development

· establish relationships and interface agreements with other DAU contractors and partners as required (See PWS Section 1.4.4 Associate Contractor Agreements (ACA))

1.2 Management

Program Management The contractor shall be directly responsible and accountable for the Program Management, General Requirements, and Special Provisions of the LADSS Program. The contractor shall provide management and programmatic support to direct, assist and facilitate the LADSS Program services. The contractor shall be responsive to changes in program direction, including new, revised or terminated efforts, as they are further defined by the issuance of TOs.

The contractor shall provide the capability to perform a wide variety of tasks to be defined in detail in the individual TO issued during the period of performance and be capable of providing support relating to the mission and functions of the LADSS Program as described in this PWS. The contractor’s efforts shall be under the direction of a Program Manager (PM). The contractor’s management team shall provide the overall management of program, personnel, planning, quality control, direction, coordination, and reviews to assure PWS compliant contract performance.

The contractor shall ensure that technically capable personnel are available to perform specific tasks. The contractor shall provide and sustain a trained workforce capable of providing the services specified in the TOs as issued under this contract. All related training, continuing education, certification courses, and other similar events shall be the responsibility of the contractor. The contractor shall manage task priorities, short-notice suspenses, operational constraints, and other potential impacts so as to sustain schedule requirements on all TOs.

The contractor shall provide a Task Order Management Plan (TOMP) that describes all tasks necessary to complete the work efforts defined under each specific TO as defined by the Government. The contractor shall delineate the plans to accomplish the effort supporting the specific TO, to include a breakout of Direct Labor Hours (DLHs), travel, required materials, a milestone schedule, and a schedule for the planned expenditure of funds. (CDRL A0007 Task Order Management Plan (TOMP)).

The Contractor shall submit semiannually IAW CDRL A0004 to the Missile Defense Agency Office of Small Business Programs (MDA/SB), the following small business performance information on the MDA/DT procurement effort to include the following specific activities to maximize small business participation:

· Efforts to expand the pool of small businesses that are candidates for providing education/training services in support of DoD.

· Efforts to engage small businesses to serve as backup or alternative sources in order to mitigate the risks of sole source suppliers and increase the quality of DoD education/training programs.

· Efforts to identify and leverage Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) program funded technologies with high potential for transition/commercialization to enhance DoD education/training programs.

1.2.1 Enterprise-wide Contractor Manpower Reporting Application (eCMRA)

The contractor shall report ALL contractor labor hours (including subcontractor labor hours required for performance of services provided under this contract for the Missile Defense Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil

Beginning January 1, 2013, reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported at any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at http://www.ecmra.mil.

1.3 Quality

1.3.1 Quality Control (QC)

The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The Contractor shall submit its quality control plan (QCP) within 30 days after contract award. Three copies of a comprehensive written QCP shall be submitted to the PCO and DAU PM/COR within 5 working days when changes are made thereafter (CDRL A0003). After acceptance of the QCP the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.3.2 Quality Assurance

The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP) (See Attachment 2). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.3.3 Operation

The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

The contractor must contact the DAU security office to obtain DAU security policies and procedures. This includes DAU Directives 303, “Information Systems Security” and 304 “Information Systems Usage”.

The contractor shall notify the MDA PCO and DAU PM/COR, within 24 hours, when for reasons of personnel resignation, reassignment, termination, or completion of portions of the contract, Task Order contractor personnel no longer require access to Government computers.

1.3.4 Security Requirements

DAU follows Defense Information Security Agency’s (DISA) Security Technical Implementation Guides (See PWS Section 5.0 References: (http://iase.isa.mil/stigs/inex.html) All contractor personnel assigned to the contract who have access to DAU networks must have a “Public Trust Certificate” on file in order to be issued a Common Access Card (CAC) to access the DAU network.

Contractor personnel assigned to this contract must have a favorable National Agency Check (NAC).

Contractor personnel shall observe DAU automated information system security policies and procedures. The policies and procedures are obtained from a variety of sources to include the Army, DoD CIO, DISA and the U.S. Cyber Command. including the guidelines listed in PWS Section 5.0.

1.3.4.1 Certification and Accreditation (DIACAP)

DAU must ensure that its networks meet DoD security and information assurance requirements as outlined in DoDD 8000.01 and DoDD 8500.01E, DAU Policies and Directives, as well as site-specific requirements found at individual campus host locations. As such, the contractor shall assist government staff, as required in developing related security and information assurance certification and accreditation documentation for any systems that are developed under this contract. This is to ensure DAU continues to maintain network accreditation in accordance with DoD Instruction 8510.01 DoD’s Information Assurance Certification and Accreditation Process (DIACAP). DIACAP is the process to ensure that risk management is applied on DoD systems to maintain the information assurance posture throughout a system’s lifecycle. The contractor shall provide input to the Government in support of required Plan Of Action & Milestones (POA&M) submissions indicating identified risks to allow the Government appropriate remediation and mitigation of risks through the POA&M process.

1.3.4.1.2 Information Systems Security

Because of the sensitive nature of much of its data (e.g., student records), DAU must ensure that data is stored in a secure network environment. To ensure that adequate levels of protection are maintained, the contractor may be requested to provide DAU with documentation to ensure the confidentiality, integrity, availability, accountability, restoration, authentication, non-repudiation, and protection of data. The contractor shall work with government staff to identify, evaluate, and recommend potential security solutions to protect DAU data and network communications tied in with any proposed system development. The contractor shall recommend measures and controls to protect systems from denial of service, unauthorized disclosure, modification of data, or destruction of information systems, system components or the information processed on them.

Where directed, the contractor shall design and implement security and controls that will ensure appropriate role-based access, operational efficiency and effectiveness, and compliance with DAU policies and/or applicable National Institute Standards & Technology (NIST) technical standards. These efforts may include activities to design, build, test, and deliver security and controls for the non-production and production environment. (Refer to DAU Directives 303 and 304, Section 6.0 References and Compliance Documents.).

The contractor shall recommend Information Security requirements in the design, operation, or upgrade of IT systems/subsystems under this contract. When necessary to accommodate changing Information Security requirements and emerging technologies, the contractor shall propose updated or revised architecture designs for Government review and approval.

Two-factor authentication shall be used for anyone who has access to a significant number of Privacy Act data records from the Internet. Record and/or field level access controls shall be implemented on all databases. Security audit logging shall be implemented for all Privacy Act data accesses.

IT systems developers will only have access to Privacy Act data when it is required in the performance of their duties and compensating controls are in place, discussed and monitored.

1.3.4.1.3. Privacy Impact Assessments

Privacy Impact Assessments (PIAs) must be completed for IT systems that are new, under development, or undergoing major modifications which impact Privacy Act data.

· The contractor/subcontractor is required to design, develop, or operate a System of Records Notice (SOR) on individuals to accomplish an agency function subject to the Privacy Act of 1974, (as amended), Public Law 93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations. Violation of the Privacy Act may involve the imposition of criminal and civil penalties.

· The contractor/subcontractor agrees to:

· Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies:

· The Systems of Records (SOR); and

· The design, development, or operation work that the contractor/subcontractor is to perform

· In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a SOR on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a SOR on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a SOR on individuals to accomplish an agency function, the contractor/subcontractor is considered to be an employee of the agency.

· “Operation of a System of Records” means performance of any of the activities associated with maintaining the SOR, including the collection, use, maintenance, and dissemination of records.

· “Record” means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and contains the person’s name, or identifying number, symbol, or any other identifying particular assigned to the individual, such as a fingerprint or voiceprint, or a photograph.

· “System of Records” means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual.

1.3.4.1.4. IA Security Vulnerabilities, Procedures and Guidelines

The vendor shall ensure the security of all procured or developed systems and technologies, including their subcomponents (hereinafter referred to as “Systems”), throughout the life of this contract and any extension, warranty, or maintenance periods. This includes, but is not limited to workarounds, patches, hotfixes, upgrades, and any physical components (hereafter referred to as Security Fixes) which may be necessary to fix all security vulnerabilities published or known to the vendor anywhere in the Systems. The vendor shall ensure that Security Fixes shall not negatively impact the Systems.

The vendor shall notify the Government DAU PM/COR and DAU Information Assurance Manager (IAM) within 24 hours of the discovery or disclosure of successful exploits of the vulnerability which can compromise the security of the Systems (including the confidentiality or integrity of its data and operations, or the availability of the system). Such issues shall be remediated as quickly as is practical, but in no event longer than 5 days.

The vendor will provide audit trail logs for any suspected inappropriate or unusual activity or at any time upon request from the government.

When the Security Fixes involve installing third party patches (such as OS patches or Database patches), the vendor will provide written notice to the Government Program Manager and DAU Information Assurance Manager that the patch has been validated as not affecting the Systems within 10 working days. When the vendor is responsible for operations or maintenance of the Systems, they shall apply the Security Fixes within 14 days.

All other vulnerabilities shall be remediated as specified in this paragraph in a timely manner based on risk, but within 60 days of discovery or disclosure. Exceptions to this paragraph (e.g., for the convenience of DAU) shall only be granted with approval of the DAU DAA.

The contractor will be responsible for monitoring the life cycle of the system, for the purpose of identifying and resolving security issues. This work includes, but is not limited to, ensuring compliance with the applicable DIACAP security requirements, directives, and regulations and ensuring that the application and databases define and maintain appropriate security environments as defined by these security requirements, directives, and regulations.

1.3.4.1.5. IT Standards

Before beginning any application or system development effort the contractor will propose the IT Standards they intend to use for the development effort in writing to the MDA PCO, DAU PM/COR and the DAU Director of Information Technology (IT). The DAU Director of IT will verify that any proposed application or system conforms to current or planned DAU IT standards. This is to ensure that new development aligns to DAU’s “To Be” Enterprise Architecture and validates sustainability throughout the system or application lifecycle.

1.3.4.2. Physical Security

The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use.

1.3.4.2.1. Key Control

The Contractor shall establish and implement methods of making sure all key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Contractor shall develop procedures covering key card control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued key cards by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate key cards to the MDA Contracting Officer, DAU PM/COR.

1.4 Post Award Conference/Periodic Progress Meetings

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officer’s Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.4.1 Key Personnel

The Government considers the following personnel Key Personnel, Program Manager, Task Order Project Manager, Instructional System Designer, Subject Matter Experts (SMEs) as required by individual task orders.

1.4.1.1 The Contractor shall provide a program manager who shall be responsible for the performance of the work. The program manager shall have full authority to act for the Contractor on all programmatic matters relating to daily operation of this contract.

1.4.1.2 The contractor shall notify the MDA PCO and DAU Program Manager/COR as soon as a key personnel replacement must occur. The contractor shall obtain MDA PCO approval before substituting key personnel.

1.4.1.3 The Government requires one key person as the primary point of contact for each task order project.

1.4.1.4 Qualifications for all key personnel are listed below:

1.4.1.4.1 Program Manager (PM) The PM is responsible for management and administration of this contract. The PM duties include but are not limited to the following:

a. Organizing, directing, and coordinating planning and production of all contract support activities.

b. Possess oral and written communication skills with a demonstrated capability for dealing with all levels of management personnel, contractor managers, and client representatives.

1.4.1.4.1.1 Educational Requirements: Master’s degree from an accredited college or university; or a Bachelor’s degree with experience through an organizational managerial position.

1.4.1.4.1.2 Experience Requirements: Ten years of intensive and progressive experience managing the research, analysis, design, development, testing, quality, delivery, deployment and support of DoD acquisition learning assets to include, but not limited to, classroom and on-line assets. This experience includes five years in a supervisory or program management position. Of the five years, two years must have been supervision of at least 10 learning asset development professionals in subordinate groups and in virtual locations; and one year management of a complex organization unit with total responsibility for the financial success of that unit as well as one year management of a significant Government contract.

1.4.1.4.2 Task Order Project Manager(s): The Task Order Project Manager is responsible for managing task order project(s) at virtual locations. The task order project manager(s) duties are as follows.

a. Organizing, directing, and coordinating planning and production of task order projects as determined by the contractor.

b. Ensuring completion of task order projects within negotiated time frames and budget constraints.

c. Meeting and interacting with Government personnel and client representatives in accordance with the terms and conditions of the contract and individual task orders.

d. Formulating and reviewing task order project plans, ensuring conformity with requirements and standards of learning asset deliverables and in accordance with the QAP.

e. Determines contract costs and ensures conformity with contract terms and conditions.

1.4.1.4.2.1 Educational Requirements: Bachelor’s degree from an accredited college or university

1.4.1.4.2.2 Experience Requirements: Seven years of intensive and progressive experience managing the analysis, design, development, testing, quality, delivery, deployment, and support of DoD acquisition learning assets to include, but not limited to, classroom and on-line assets. This experience includes four years in a supervisory or program management position as well as one year supporting a significant Government project.

1.4.1.4.3 Instructional Systems Designer (ISD) (Senior) The lead ISD is responsible for the following activities:

f. developing tests, surveys, training materials, data collection measures, statistical and other analysis

g. identifying, conceptualizing and recommending implementation for new research and development areas.

1.4.1.4.3.1 Educational Requirements: Master’s degree from an accredited college or university with a curriculum or major field of study, which provides substantial knowledge relevant to the task order.

1.4.1.4.3.2 Experience Requirements: Three years of intensive and progressive experience in the individual’s field of study or specialization.

1.4.2 Identification of Contractor Employees:

All contract personnel attending meetings, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. [Contractor personnel will be required to obtain CAC cards as well as DAU badges. When necessary, the Government will provide facility access to contractor personnel. The contractor shall comply with all DAU/DoD regulations regarding obtaining, using, and returning all identification and physical access badges. (See required DoD forms under PWS Section 5.0 Reference)]

1.4.3 Contractor Travel:

Contractor will be required to travel to contractor and government facilities in the greater Washington, DC metropolitan area during the performance of this contract to attend meetings. The Contractor may also be required to travel to off-site training locations (i.e., DAU South Region, Huntsville, Alabama; DAU Mid-Atlantic Region, Hollywood, Maryland; DAU Mid-West, Kettering, Ohio, DAU West, San Diego, California), and to ship training aids to these locations in support of this PWS. Contractor will be authorized travel expenses consistent with the provisions of FAR 31.205-46 Travel Costs and the limitation of funds specified in this contract. All travel beyond the local Washington DC metro area requires approval prior to incurrence of travel costs.

Requests to travel, in accordance with contract Section H provision, H-05 Authorized Travel and Travel Costs as Specified under a Travel CLIN, shall be submitted through the requiring organization for concurrence to the DAU Program Manager and Contracting Officer’s Representative (COR) (if different) for approval.

1.4.4 Associate Contractor Agreements:

The Contractor shall enter into Associate Contractor Agreements (ACA) for any portion of the contract requiring joint participation in the accomplishment of the Government's requirement. The agreement(s) shall include the basis for sharing information, data, technical knowledge, expertise, and/or resources essential to the integration of the (Insert Name of program or project) which shall ensure the greatest degree of cooperation for the development of the program to meet the terms of the contract.

ACAs shall:

(1) Identify the associate contractors and their relationships.

(2) Identify the program involved and the relevant Government contracts of the associate Contractors.

(3) Describe the associate contractor interfaces by general subject matter.

(4) Specify the categories of information to be exchanged or support to be provided.

(5) Include the expiration date (or event) of the ACA.

(6) Identify potential conflicts between relevant Government contracts and the ACA; include agreements on protection of proprietary data and restrictions on employees.

A copy of such agreement shall be provided to the Contracting Officer for review before execution of the document by the cooperating contractors.

Nothing in the foregoing shall affect compliance with the requirements of the clause at H-09 Organizational Conflict of Interest.

The Contractor is not relieved of any contract requirements or entitled to any adjustments to the contract terms because of a failure to resolve a disagreement with an associate contractor.

Liability for the improper disclosure of any proprietary data contained in or referenced by any agreement shall rest with the parties to the agreement, and not the Government.

All costs associated with the agreements are included in the negotiated cost of this contract. Agreements may be amended as required by the Government during the performance of this contract.

The following contractors are associate contractors with whom agreements are required:

CONTRACTOR POC PROGRAM CONTRACT #

General Dynamics Information Technology (GDIT); POC: David Sweede, (757) 574-4682, dave.sweede@gdit.com ; DART, Helpdesk; Contract # GS-35F-4357D/GST0309DS8132, and R-3093996FL

Booz Allen Hamilton (BAH); POC: Nico Botha, (703) 377-4402, botha_nico@bah.com;

ATLAS, Blackboard; Alliant Conformed Contract # R-3114472FL

1.4.5 Other Direct Costs:

Software, hardware, and tools (other direct costs) are anticipated during the performance of this requirement as part of the course design and development. Because the associated costs are dependent upon design and development of anticipated learning assets, NTE costs will be established at contract award and funded as indicated on the individual task orders. The contractor shall be reimbursed for actual allowable and reasonable costs including indirect costs in accordance with the terms and conditions of the contract and task order.

1.4.5.1 Costs incurred shall be burdened using the contractor’s indirect cost rate identified in the contractor’s proposal and negotiated under the contract. If no ODC indirect rates are indicated in the contract, reimbursement of ODC cost, excluding indirect costs, will be reimbursed.

1.4.5.2 All requests for tools and other ODCs must be approved by the Contracting Officer prior to incurring costs. The contractor will provide a detailed description, including cost information in the request.

1.4.5.3 Coordination with Other DAU Contractors and Agencies. During the performance of this contract, the Contractor may be required to coordinate effort with other DAU contractors and/or other Government agencies. Examples include: DAU Systems Support, DAU Learning Management System Support, ATTRS support, Distance Learning/Continuous Learning support, and Subject Matter Expert Support outside of DAU. Any action impacting the scope of work under this contract must be authorized in writing by the MDA contracting officer.

SECTION 2: GOVERNMENT FURNISHED ITEMS AND SERVICES:

2.1. Equipment:

The Government will provide access to DAU systems to include: DART, Blackboard and ATLAS, and the DAU LMS, DAU Knowledge Management Systems.

2.2 Materials:

The Government will provide access to DAU development and operating manuals located on the DAU Blackboard in accordance with the individual Task Orders. DAU will provide access to existing learning assets and documentation for projects undergoing maintenance or revision as delineated under in individual task orders. DAU will provide access to DAU information technology personnel and Global Learning Technology Center (GLTC) personnel to augment Government-provided information in response to individual task order projects.

SECTION 3: CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

3.1 General:

The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract.

3.2 Training:

The contractor shall provide the fully trained and experienced personnel required to perform this contract. All training of contractor personnel shall be performed by the contractor at the contractor expense. Contractor personnel requiring access to and use of DAU unique learning management systems (ATLAS, Development and Revision Tool (DART), Blackboard) under the terms and conditions of this contract will be offered training on these unique systems. Training of replacement personnel who are required to access and use DAU unique learning management systems (ATLAS, Development and Revision Tool (DART), Blackboard) under the terms and conditions of this contract will be at contractor expense.

SECTION 4: SPECIFIC TASKS:

4.1. Basic Services:

The Contractor shall provide services for research, analysis, design, development, delivery, revision, maintenance of DAU Learning Assets to include instructional system design support and subject matter expertise.

4.2. Contract-Level Program Management:

The contractor shall provide program management of this contract, including quality control, configuration management, personnel management, administration, and documentation. The contractor shall notify the MDA Contracting Officer and DAU Program Manager/COR within 24 hours of problems or risk events that significantly impact task order cost schedule or performance. Problem or risk events shall be reported in accordance with the Status Report CDRL. The contractor shall conduct weekly telephonic program meetings with the DAU Program Manager to discuss Task Order projects cost, schedule, performance, issues and provide minutes of the meetings (Status Report CDRL). The contractor shall provide monthly status, including problem notification tracking, and cost reports (Monthly Status Report CDRL A0005) for all task order projects including studies and expert content support.

Contractor will submit a monthly Labor Tracking Summary Report. The report will identify labor hours, costs (actuals and projected) for each task order. (CDRL A0009)

4.3 Task Order-Level Project Management:

The contractor shall provide task-order project management to meet cost, schedule and performance requirements throughout the task order execution in accordance with the government-approved Task Order Management Plan (TOMP) (CDRL A0007)

4.4 In-Progress Reviews:

The contractor shall organize and conduct quarterly in-process reviews (IPRs). The contractor shall develop an agenda for DAU approval and conduct quarterly In-Progress Review meetings at DAU Headquarters, Ft. Belvoir, VA to report contract and task order performance, identify and resolve issues, recommend changes for government approval to improve task order execution or cost reduction. The contractor shall submit minutes with action items in accordance with CDRL A0006.

4.5 Learning Asset Design, Development and Product Delivery:

The contractor shall design and develop classroom courses, to include all related classroom course material, DL courses, and CL modules utilizing Bloom’s Taxonomy and Kirkpatrick’s Four Level Training Evaluation Model as described in individual task orders. Specific deliverables will be IAW identified CDRLs under separate Task Order. Projects may also include gaming and simulation and Performance Learning Tools as part of design and development.

4.5.1 Design and develop courseware using DART and other tools as approved by DAU.

4.5.2 The contractor shall comply with all DAU guides, process documents, and development checklists identified in PWS Section 6.0. DAU technical standards to include SCORM specification as implemented by DAU, and Section 508 Compliance. SCORM compliance and Section 508 Compliance shall be documented in accordance with CDRL A0011 (Programmed Lessons).

4.5.2.1. The contractor shall comply with Section 508 Requirements All electronic and information technology (EIT) procured through this contract must meet the applicable accessibility standards at 36 CFR 1194, unless an agency exception to this requirement exists. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov. DAU Web Accessibility Guidelines provides the DAU specific requirements for Section 508 based on CFR 1194. Products delivered to DAU shall include a Section 508 compliance report that documents contractor tests using commercially standard tools such as JAWS and other compliance testing tools acceptable to DAU.

4.5.2.2 The contractor shall comply with SCORM Requirements

DAU is committed to promoting reusability, durability, interoperability, maintainability, and portability of e-Learning content. The SCORM is a set of interrelated technical specifications built upon the work of the AICC, IMS, and IEEE to create one unified “content model”. These specifications enable the reuse of Web-based learning content across multiple environments and products. Unless specifically exempted by DAU, all EIT procured through this contract must meet the specifications as outlined in DAU E-Learning Technical Specifications (current version) and Latest ADL SCORM specifications at http://www.adlnet.org/.

4.5.3 Conform to operation requirements and operate in current DAU LMS (ATLAS) and/or Knowledge Management environments. The contractor shall evaluate system performance in conjunction with application performance. The contractor shall work with application developers and COTs/GOTs vendors to analyze the performance of DAU-developed applications, to include determining effects on server and network capacity as applications are deployed.

4.5.4. Develop and deliver a maintenance plan addressing course structure, programming, functionality, component elements, file names and all information required to enable DAU personnel to maintain and revise the course after delivery. The contractor shall document the plan in accordance with the Course Maintenance Plan (CDRL A0011).

4.5.5 Develop and deliver editable source files (e.g., templates, artwork, and Flash FLA files) for each Task Order project for storage on the DAU Black Board. All assets, either developed or purchased shall be accessible after delivery for maintenance by DAU personnel or contractors.

4.6 Courseware Revision and Maintenance:

The Contractor shall provide revision and maintenance support for existing courseware and associated course material as follows:

4.6.1 Utilize DART and other tools as approved by DAU.

4.6.2 Comply with DAU guides, process documents, and development checklist identified in Section 6.0 of this PWS, DAU technical standards to include DAU meta-tag standards and taxonomy, SCORM specification as implemented by DAU (paragraph 4.5.2.2 of this PWS), and Section 508 compliance (paragraph 4.5.2.1 of this PWS).

4.6.3 Conform to operation requirements and operate in the DAU LMS (ATLAS) and/or Knowledge Management environments.

4.7 Special Studies and Expert Content Support:

The contractor shall provide or obtain subject matter expertise and/or consulting support in researching, analyzing, planning, designing and developing new learning assets as required in the project task orders. The support may require the contractor to provide coordinating liaison support between contractors working on related projects, and planning future work, subject matter experts in DOD functional areas or specialized fields (e.g., Earned Value Management (EVM), services) or instructional systems design expertise. In response to the Government issued Task Order, the contractor shall develop and deliver a Task Order Management Plan (CDRL A0007) describing the manner in which the effort will be conducted including schedule, deliverables and methodology. Examples of work performed under this section include: Competency gap analysis and development, front end research and analysis of courseware options including emerging technologies, subject matter expertise and content development. Results of efforts performed under this section shall be in accordance with CDRL A0011.

DAU may require the contractor to assist in identifying industry best practices and technology trends that can be used within DAU. The contractor shall assist DAU staff in developing methods for implementing those best practices having the potential to improve the University.

4.8 Data Rights:

All technical data, computer software, and computer software documentation developed (and any modifications thereto) under this contract shall be delivered to the Government as government property and having Unlimited Rights. Source code, software documentation and operating instructions shall be delivered for all developed or modified computer software. Any government furnished information provided to the contractor during contract performance remains government property and shall be returned to the Government when requested by the PCO or absent a request, at the end of contract performance.

5.0 Compliance and Reference Documents

The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. This is not intended to be an all-inclusive list but rather a representation of some of the documents that guide the DAU in learning asset development, revision and maintanence.

DAU e-Learning Guide V 2.0

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compliance

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DAU is a Department of Defense (DOD) entity and follows all DOD and DISA guidance, directives, and documents.

The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. This is not intended to be an all-inclusive list but rather a representation of some of the documents that guide the DOD and DAU in IT operations.

(DAU internal policy on appropriate protocol of DAU information networks and non-secure protocol router connections) Available upon award

(DAU internal policy on proper use of e-mail and information traveling on DAU computer networks) Available upon award

APPENDIX TO THE PWS

DEFINITIONS AND ACRONYMS

DEFINITIONS

AT&L Knowledge Management System (AKMS). An umbrella that encompasses the various elements making up the totality of various DAU knowledge sharing resources, communities of practice, Defense Acquisition Portal, Ask a Professor, ACQuipedia, best practices, search engines, and other knowledge management resources.

Competency. An observable, measurable pattern of skills, knowledge, abilities, behaviors and other characteristics that an individual needs to perform work roles or occupational functions successfully. Competencies are developed and attained through education, training, rotation assignments experience, professional development and self-development (OPM definition).

Competency Model. A hierarchal, structured listing of competencies applicable to a specific domain or career field. A DAU Competency Model is a three level model is structured into (1) Topics, (2) Elements or Competencies and (3) Knowledge Areas or Sub competencies.

Continuous Learning Module. A collection of Unified Learning assets at the product level that may be associated with acquisition workforce certification, smaller in scope than a course, delivered by distance learning and not supported by an instructor.

Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contracting Officer. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Course Design Documents (CDD). The CDD describes the detailed design aspects of a course or course component. Typical CDD contents include course architecture, interface descriptions, and other details.

Course Management Plan (CMP). The CMP sets direction and provides the details for development of major learning assets such as a new or significantly revised certification course, overall career field re-engineering effort, or new CL module development. The CMP minimally describes that work to be done, the resource requirements, methodology and lifecycles to be used, procedures to be followed, schedules, and the way that the work effort will be organized. The CMP is coordinated among all affected parties.

Course Student Assessment Plan (CSAP). A plan that documents performance criteria/criterion for each learning outcome or goal, and appropriately design criterion-reference methods for those goals.

DAU Program Manager. The DAU LCIC Learning Asset Program Manager will serve as the individual who has authority to provide technical direction to the Contract as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.