Final EAFB PWS.pdf

ATTACHMENT 1 – PERFORMANCE WORK STATEMENT Page 1 of 31

FOOD SERVICES

95TH FORCE SUPPORT SQUADRON

EDWARDS AFB CA

Full Food Service

Edwards AFB Dining Facility (DFAC)

Performance Work Statement (PWS)

August 2010

Table of Contents

ATTACHMENT 1 – O&A REQUEST FORM

SECTION I - DESCRIPTION OF SERVICES (CLIN X001)

1.1. Scope of Work

1.2. Program Overview

1.3. Customer Eligibility

1.4. Operational Requirements and Specific Tasks

1.5. Cashier Services

1.6. Sanitation Requirements

1.7. Housekeeping Services

1.8. Waste Management

1.9. Major Equipment Maintenance and Repair (CLIN X004)

1.10. Contractor Personnel

1.11. Hours of Operation (CLIN X001, X002, X003)

SECTION II - QUALITY

2.1. Services Summary

2.2. Quality Control

2.3. Quality Assurance

2.4. Performance Assessment

2.5. Quarterly Performance Meetings

SECTION III - GOVERNMENT FURNISHED SUPPORT

3.1. Property

3.2. Utilities

3.3. Services

SECTION IV - GENERAL INFORMATION

4.1. Contractor Personnel Meals

4.2. Training

4.3. Security Requirements

4.4. Contractor Furnished Items and Services

4.5. Health and Safety

4.6. Interruption of Service

APPENDIX 1 - HOURS OF OPERATION

APPENDIX 2 – WORKLOAD ESTIMATES (09/09/2010)

APPENDIX 3 - APPLICABLE PUBLICATIONS AND FORMS

APPENDIX 4 – GOVERNMENT SUPPORT

APPENDIX 4a - GOVERNMENT-FURNISHED FACILITIES

APPENDIX 4b - GOVERNMENT-FURNISHED EQUIPMENT

APPENDIX 4c - GOVERNMENT-REIMBURSED MATERIALS

APPENDIX 5 - DEFINITIONS

SECTION VI – SUBMITTALS

ATTACHMENT 1 – O&A REQUEST FORM

ATTACHMENT 2 – CONTRACT ACTION REPORT FORM

ATTACHMENT 3 – BUILDING DIAGRAMS

ATTACHMENT 4 – GOVERNMENT-FURNISHED EQUIPMENT LISTING

SECTION I - DESCRIPTION OF SERVICES (CLIN X001)

1.1. Scope of Work

The contractor shall, except as specified in this Performance Work Statement (PWS), as government-furnished property or services, provide all personnel, supervision, equipment, and labor necessary to perform food service attendant services at Edwards AFB CA (EAFB) as defined in this PWS. The contractor shall perform all requirements, conform to the professional standards, and follow all applicable instructions and directives as identified by this PWS. Contractor tasks include, but are not limited to, the following: Dining Facility Management; cooking and food preparation; food ordering; serving and replenishing food; cleaning facilities, equipment, and utensils serving and replenishing food; preparing vegetables and fruits for the salad bar; bussing tables in dining areas; performing cashier services;

handling foods, supplies, and equipment; maintaining quality control; weekly family night, separate cold sandwich deli line, banana split special(sundae bar), potato bar and taco/pasta bar ensuring operator maintenance and minor/major repair of food service equipment; and in the event of contingency, perform all required tasks to ensure continued service. The contractor shall update and Maintain data in the

Corporate Food System Database as required. The contractor is expected to utilize all approaches within the constraints of the contract, to effectively and efficiently accomplish the requirements of this PWS in a timely manner, at reasonable cost and in a fashion, which encourages pride in the work performed. The contractor is responsible for meeting all standards of the Air Force Golden Eagle Standards and duties listed on AF Form 1038. The estimated quantities of work are listed in Appendix 2, Workload Estimates.

The contractor shall submit reports and documentation as identified throughout this PWS. Requests for such reports and documentation and responses shall be coordinated through the Food Service Officer

(FSO) and Contracting Officer’s Representative (COR).

1.2. Program Overview

The EAFB appropriated fund food service operation consists of one main dining facility Bldg 2412, The

Joshua Tree Inn and the Inn Flight kitchen. These facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities.

The Joshua Tree Inn Facility is a full service dining facility to include carryout service. The Inn Flight

Kitchen (co-located in the Joshua Tree Inn) provides boxed meals for passengers and crews in support of flying missions on a 24-hour basis and to customers requesting them in support of ground operations.

1.3. Customer Eligibility

The primary customers at these dining facilities are Essential Station Messing (ESM) recipients/Meal

Card Holders. These military personnel are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense. Organizations such as local Scout troops occasionally dine in the dining facility upon permission from the installation commander. The installation commander may authorize dependents and guests to occasionally eat in the dining facilities. Cashiers shall refer to the government provided cashier instruction book and/or the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor shall ensure only authorized individuals are served. Contractor management shall ensure that cashier personnel are proficient in customer identification procedures and follow procedures in the cashier handbook.

1.4. Operational Requirements and Specific Tasks

1.4.1. Menu Boards

Post and maintain all menu boards. Post menu and prices at the entrance to the dining facility for all meals during the day before the start of the breakfast meal. Post menu and price changes within 5 minutes of notification.

1.4.2. Subsistence and Material Handling

Contractor shall order, receive, and inventory all food. Contractor shall place all food orders through the authorized ordering system. Contractor personnel shall be in receipt of Prime Vendor delivered items and visually inspect one hundred percent of the items received for deterioration or damage and physically check temperatures on all refrigerated and frozen foods for compliance with the U.S. Department of

Health and Human Services, Public Health Service, Food and Drug Administration (FDA) Food Code.

Receiving personnel shall reject all items that appear damaged or not delivered at the proper temperature as specified in the FDA Food Code. Put away stock in stockroom upon receipt using First In First Out

(FIFO).

1.4.3. Food Preparation

The contractor shall obtain foods from the storeroom, following established procedures, for each meal and accomplish the food preparation tasks listed on Food Service Production Log in accordance with the Air

Force Automated Recipe System. Progressively prepare food items to ensure optimum freshness, flavor, color, texture, and nutritional value. Note: See progressive cooking and batch cooking definitions in

Appendix 5 Definitions

1.4.4. Service of Food

The contractor shall comply with the most current Preface to the United States Air Force Corporate Food

Service Menu; AFI34-239; AFMAN 34-240; the FDA Food Code, using the standard recipes on the Air

Force Food Service Automated Recipe Service software program. The contractor shall use the Air Force

Worldwide Menu. Move full serving containers to serving lines and remove containers. Perform standard cross panning procedures, maintain proper temperature on serving lines. Set up and close down serving lines in accordance with the Food Service Production Log. Prepare short order and self-service items as hamburgers, hot dogs, and french-fries in advance only to the extent necessary to meet the required customer flow through the serving line. If Carryout Service is required, the contractor shall provide commercial carryout boxes and containers with Air Force Food Services Logo, assemble, and pack the meal components for pickup by others.

1.4.5. Table Bussing Service

Clear, clean, and, sanitize dining room tables, chairs, or benches, and replenish dining table items

(napkins, salt, pepper, condiments, etc.) so that they are available to all patrons without waiting.

1.4.6. Guest Flow Rate

Provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute in main serving line and 3 guests per minute on short order serving line or breakfast line.

1.4.7. Meals Provided For Other Than Normal Operations (CLIN X002 & X003)

The contractor shall provide meals away from the dining facilities for events listed in Appendix 2 as directed by the Food Service Officer (FSO) or Contracting Officer (CO). Contractor will prepare and place meals in hot food cans, insulated container, or other suitable containers by the times requested. At the requesting agency's option, furnish ground support meals rather than hot meals. The contractor shall provide these meals with necessary silverware and condiments to a Government representative assigned to pick up the meals. That representative shall have a list of the eligible customers with identification numbers or cash from each as appropriate. The Government representative shall be required to sign the

Air Force Form 1339/Air Force Form 2039 for meals received and to attach the list of customers. They shall certify that the printed entries represent meals issued during the specific alert, exercise, or emergency in progress. The government representative shall be responsible for returning all equipment and materials furnished. If they do not, the contractor shall contact the FSO who shall either retrieve the property or reduce the contractor's inventory accordingly.

1.4.8. Flight Kitchen

Contractor shall provide flight meals, snack meals, and bulk foods to authorized guests, in accordance with AFMAN 34-240 and the local menu. Bulk foods, coffee, prepackaged frozen meals, and packaged operational rations shall not count as meals served by the contractor for contract payment purposes. The

Government furnishes all subsistence; including operational rations. Furnish menus, including costs, for flight meals and snack meals for FSO approval no later than the 27th day of the preceding month.

Provide meals ordered at least 2 hours in advance of the time requested. Emergency meals shall be available within 30 minutes of notification and bulk food within 1 hour of notification.

1.4.9. Pastry Kitchen

The contractor shall maintain accountability for the pastry kitchen as described in AFMAN 34-240.

1.4.10. Accounting Procedures

Contractor shall use the government Food Service Accounting/Corporate Food Service (CFS) procedures as directed by the FSO/COR and Air Force Services Agency. The contractor shall follow Air Force subsistence and accounting procedures in accordance with AFI 34-249 and AFMAN 34-240 and shall document all food received, issued and transferred between facilities.

1.5. Cashier Services

The contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract. Contractor personnel shall comply with all procedures listed in the cashier’s handbook. The contractor is responsible for all cash collected from time of collection until time of deposit. Contractor shall submit for review and verification, not later than 1330 hrs, all documentation generated from the previous day’s business to the FSO/COR, the same day funds are submitted to the financial institution.

“Deposits will be made Mon-Fri mornings excluding holidays. The deposit slip and DD Form 1131, Cash Collection Voucher, will be brought to the Cashier Cage in Financial Services by 11am on the same day as the deposit to ensure the deposit and the entry in the Cash Disbursing System (CDS) completed on the same business day.”

1.6. Sanitation Requirements

The contractor shall comply with all Federal and Air Force mandated sanitation requirements, to include

AFI 48-116 Food Safety Program, all chapters.

1.7. Housekeeping Services

The contractor shall clean those areas that immediately affect customer service to include appearance of the dining facility. These areas include entry and exit foyers, hallways, dining rooms, serving areas, kitchens, pot, and pan cleaning rooms, dishwashing rooms, employee and public latrines, closets, garbage can cleaning rooms, storerooms, walk-in refrigerators and freezers, and offices.

1.7.1. Floor Cleaning

The contractor shall clean floors so that no visible dirt or dust remains on floors; floor mats or runners; in corners; behind doors; or under furniture and equipment. Do not place chairs on tables at any time.

1.7.2. Spot Floor Cleaning

The contractor shall spot clean floors so that floors are free from food spills and debris.

1.7.3. Lavatories

The contractor shall spot check lavatories during meal times to ensure tidiness and supplies are available.

Clean toilets, urinals, wash basins, slop sinks, and partitions with a germicidal detergent solution. De-scale toilets and urinals as required. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces. Towels used for lavatory cleaning shall be marked and maintained separately from kitchen cleaning supplies.

1.7.4. Clean and Sanitize

The contractor shall clean and sanitize dishes, pots, pans, kitchen, and dining areas in accordance with the

Food and Drug Administration (FDA) Food Code; Golden Eagle Standards; and AF Form 1038.

1.7.5. Other Housekeeping Tasks

The contractor shall replace all burned out light bulbs and fluorescent tubes unless the lights are mounted

10 feet or higher, both inside and outside the assigned facilities, with government-supplied bulbs and tubes within 24 hours of inoperability.

1.7.6. Facility

Contractor personnel shall sweep and clean in and around entrances, exits, and sidewalks as required to maintain a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, cigarette butts, and debris from the area and cleaning entrance mats as required. All entrances, exits, and sidewalks leading to and from the facility must be free of snow and ice prior to and throughout each meal period. Sanding or salting of the ice is permitted at the approval of the FSO. Areas of contractor responsibility are depicted in Appendix 4a

1.7.7. Additional Maintenance

Weather traffic or other conditions may demand additional cleaning or maintenance to ensure that the grounds and facility are clean and orderly.

1.8. Waste Management

The contractor shall assist the government by complying with the base recycling program. This may require segregating reusable/recyclable waste materials by type. The government retains ownership of all reusable waste materials. The contractor shall remove all Non-reusable waste materials (trash and garbage) from the facility and deposit into a government-provided dumpster. All hazardous materials

(HAZMAT) brought on the base must go through the HAZMAT Pharmacy for notification and use approval.

1.9. Major Equipment Maintenance and Repair (CLIN X004)

1.9.1. The contractor shall provide maintenance on equipment to include annual calibration of temperature controls for ovens, deep fryers, and all types of grills; repair of all government-furnished equipment; and replacement of component parts, hood filters, and water faucets. The contractor shall submit an Equipment Maintenance Plan no later than the contract start date. The plan shall specify at a minimum: when calibration of thermostatically controlled equipment is to be accomplished, when preventive maintenance is accomplished, and how maintenance and repairs are documented. The contractor shall provide all materials and supplies necessary to perform preventive and required maintenance if required for flight line meal delivery.

1.9.2. The contractor shall connect and disconnect all utility lines to equipment, when required, and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts that are covered by a warranty.

1.9.3. All repairs shall be paid against Contract Line Item Number (CLIN) X004 Over and Above.

Permits the Government and the contractor to negotiate parts and labor, which are not within the general scope of the contract and are necessary to make repairs or prevent malfunctions. If, during the maintenance/repair, the contractor recommends work not priced elsewhere in contract, the contractor will submit a work-order request, using the Over and Above Work Request Form (Attachment 1); with detailed cost estimate, to the COR within 5 business days. The COR and FSO will evaluate the request and will approve/disapprove up to $3,000.00. If the request exceeds $3,000.00, it will be routed by FSO to the CO for approval. The contractor shall not proceed with the over and above repair work until the work-order has been approved. The contractor shall commence over and above repair work after notification from the contracting officer or their designated representative. Parts will be priced based on established market prices less most favored customer discounts, excluding handling charges, and shall be supported by supplier invoices. Contractor invoices shall contain copies of supplies invoices for parts approved by the COR or the CO for payment. If the government and the contractor fail to negotiate a fair and reasonable price, the government may use other means to obtain the repairs.

1.9.4. If the contractor and FSO determine equipment is beyond economical repair, the contractor shall recommend to the FSO, in writing, that such equipment be replaced. The contractor shall include substantiating data to support the recommended replacement. The contractor shall return equipment no longer used to the government.

1.9.5. The contractor shall furnish all replacement parts. The contractor shall own all parts purchased until they are installed on government-owned equipment. The government will then reimburse the contractor, at actual invoice cost, for all parts used plus any related special handling costs.

1.9.6. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing reasonable competition for such purchases. The contractor shall credit all discounts and rebates to the government.

Used parts, or a credit invoice for it, shall be turned in to the government.

1.9.7. The dining hall supervisor or his/her representative shall determine the classification and response time required for repairs as follows. The contractor shall initiate and complete repairs within the time designated below. If the repairs are not completed within the designated period, the contractor shall submit a written explanation to the FSO stating why the equipment has not been repaired and the estimated date when repairs will be completed.

Status Start Repair within Complete Repair within

Routine 24 Hours 96 Hours

Urgent 12 Hours 48 Hours

Emergency 1 Hour 24 Hours

1.10. Contractor Personnel

1.10.1. Management

The contractor shall provide a full-time contract manager on site who shall be responsible for the performance of the work. The name of this person, and an alternate or alternates, who shall act for the contractor when the manager is absent, shall be designated in writing to the contracting officer to include after hours contact information. Name and contact information shall be provided no later than contract start date. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. During normal duty hours, the contract manager or alternate shall be available at all times to meet at Edwards AFB, Ca with government personnel designated by the contracting officer to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within 2 hours. The contract manager and alternate or alternates must be able to read, write, speak, and understand English. At no time, shall these positions be vacant. All personnel shall comply with installation rules and regulations for motor vehicle use on flight line.

1.10.2. Appearance

The contractor shall make sure all employees meet personnel hygiene requirements in accordance with the FDA Food Code. Contract personnel shall wear a designated uniform and nametag at all times.

1.10.3. Conduct

Contractor personnel shall provide timely and courteous food service and not loiter in any working or patron area. Upon completion of their assigned shifts or after eating, employees shall promptly depart from the food service facilities.

1.11. Hours of Operation (CLIN X001, X002, X003)

1.11.1. Normal

The contractor shall maintain operating hours at the Joshua Tree Inn dining Facility as listed in Appendix

1. During the required serving hours for the facilities, any authorized patron may select foods from a complete menu. The contractor shall not remove foods from serving areas until 15 minutes after the end of the posted meal hours. This allows patrons additional time for second servings.

1.11.2. Holidays

The Joshua Tree Inn dining Facility is open on all holidays. The contractor shall plan for increased attendance that may occur at Thanksgiving and Christmas, and additional service hours, if necessary. The government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least 5 days before the date of the event.

1.11.3. Special Event Services Special and emergencies (for example, accident and rescue operations, civil disturbances, weather warnings, base alerts) may necessitate a dining facility to operate on an extended basis of up to 24 hours per day. The contractor shall provide these services when required by the CO, at the line item price for extended service hours. A representative of the CO will verbally advise the contractor of the effort required and the CO will follow up with a modification of the contract.

1.11.3.1. Visits by VIPs

VIPs randomly visit the installation and will require additional contractor support in such areas as sanitation and general appearance (Estimated 3 times per year).

1.11.3.2. Civic Groups/Scout Troops/Non Profit Youth Groups

Civic groups are authorized to use the dining facility upon permission from the installation commander.

Group size typically ranges from 10-100 persons with an average estimate of about 100 -500 meals per month. (Estimated 3 times per year) Scout Pack/Troop Support: Occasionally, the Joshua Tree Inn dining

Facility will host local or traveling scouts or organized non-profit youth groups, usually groups of 20 persons, but occasionally up to 250.

1.11.3.3. Visits by Inspection Teams

Management Assistance Teams, Commanders Annual Facility Inspection Teams, and other operational commitments will require additional contractor support in such areas as sanitation and general appearance

(Estimated 3 times per year)

1.12. Contingency Services (CLINs X002 & X003)

Operations which may increase workload, to include Performance of Services during Crisis Declared by the National Command Authority or 95th Air Base Wing Leadership.

1.12.1. Contingency Operations

Provide service during military exercises, emergencies, natural disasters and other contingency operations. The numbers of operations vary, but can be reasonably predicted from history and are included in the meal estimates – Appendix 2. The contractor shall respond to an estimated 6 Operational

Readiness Exercises or Inspections (ORE/ORI), military exercises or actual emergencies, or natural disasters during an average year by extending serving hours as directed by the CO at the hourly rate shown in the price schedule for extended service hours. Serving hours under this provision may be increased to twenty-four hours per day and may be implemented as directed by the CO or FSO at any time as required to meet military mission requirements.

1.12.2. Reserve and Air National Guard (ANG) Weekends

EAFB supports several ANG and Reserve units performing active duty requirements on weekends each month the contract will be furnished a tentative list of these active duty weekends, which is subject to change with a 24-hour notice. The contractor shall provide sufficient personnel at Joshua Tree Dining

Facility to handle monthly ANG and Reserve Weekends. (Estimated 2 weekends per month)

1.12.3. Augmentation of Service

When the government perceives the mission accomplishment is endangered, the government reserves the right to augment surge requirements beyond the capability of the contractor.

1.12.3.1. In special and emergency situations including, but not limited to, deployments, mobilization and surge requirements, the contracting officer may direct the contractor to provide cooks as well as additional salad preparation workers and line servers. This service shall be provided at the line item cost per the price schedule. A separate Task Order will be issued when required. The government will provide the contractor a minimum of three days’ advance notice to replace a specific number of military cooks, salad preparation, and line servers. A 33% backfill rate will be required for military cooks’ replacement; 66% will be backfilled with salad preparation workers and contingency mess attendants.

The government will provide the expected duration of the requirement.

SECTION II - QUALITY

2.1. Services Summary

Contractor shall immediately correct all deficiencies upon notification.

SS

Performance Objective PWS

Para

Performance Threshold

Post menu and prices at the entrance to the dining facility for all meals during the day before the start of the breakfast meal.

1.4.1 No more than 2 discrepancies per

month.

Visual inspection of all items received by Prime

Vendor

1.4.2 100% of the time

Ensure food served has optimum freshness, flavor, color, texture, and nutritional value.

1.4.4 95% of monthly meal periods

Table Bussing - Clear, Clean and sanitize dining room tables so that tables are available to all patrons without waiting

1.4.5 No more than 2 discrepancies per

month

Guest flow rate meets within guidelines of the

PWS Paragraph 1.4.6

1.4.6 95% of monthly meal periods

Provide cooks/food servers to ensure there is no impact on food service operations during contingency operations

1.4.7

1.12

100% of the time

Flight Kitchen – Provide meals within guidelines of the PWS Paragraph 1.4.8

1.4.8 No more than 2 discrepancies per

Account for all food received, issued, and transferred between facilities

1.4.10 No more than 2 discrepancies per

Reconcile cash drawer with Point of Sale reports daily

1.5 100% cash accountability

Turned in cash by 1300 the next business day 1.5 95% of deposit timeliness per month

Minimum rating “Satisfactory” received during health inspections.

1.6 100% of the time

Sanitation/Housekeeping Services – maintain the interior and exterior of the dining ensuring a clean and hazard free environment.

1.6 &

1.7

95% of days per month

Equipment Maintenance Plan(EMP) – contractor maintain equipment in accordance with EMP.

1.9 85% of the time

Repairs will be initiated/completed within the following time frames:

Category Start Complete

Routine 24 Hrs 96 Hrs

Urgent 12 Hrs 48 Hrs

Emergency 1 Hr 24 Hrs

1.9.7 95% of the time

2.2. Quality Control

The contractor shall provide a written description of the quality control system to include identification of the commercial practices and procedures to be used. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. A written Quality Control Plan (QCP) shall be submitted to the CO for review and feedback. The plan shall be submitted no later than the pre-performance conference. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

2.3. Quality Assurance

The CO will appoint a primary and alternate Performance Management Specialist also referred to as

Contracting Officer’s Representative (COR) for surveillance of the day-to-day activities of the contract.

The identity, title, and authority of this representative will be provided in writing to the contractor after contact award. The government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, and otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The COR will use the contractor’s work schedule or modified version thereof, to record surveillance results. Results of the surveillance then become the official Air Force record of the

Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a Corrective Action Report (CAR), SAF/AQCP Template Feb 05, Attachment 1 to the Performance Plan, for issuance to the contractor. The contractor shall respond to the CAR in accordance with instructions provided and return it to the COR within 10 calendar days of receipt.

2.4. Performance Assessment

2.4.1. Periodic Surveillance

This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually). Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re-perform the service after notification by the COR. Failing to meet the performance threshold as outlined in the services summary (SS) for any of these performance objectives in any one-month period shall result in a warning or letter of concern from the CO. Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the multi-functional team.

2.5. Quarterly Performance Meetings

The Contractor shall be available to meet periodically with the CO and multi-functional team members to discuss issues, including the following: opportunities to improve the contract; modifications required;

unsatisfactory inspections; trends against each performance objective; positive performance; and measures taken by the Contractor to prevent future unsatisfactory performance. The COR shall provide a written summary of unsatisfactory inspections and validated customer complaints and provide insight into any identified trends. Minutes will be signed by the CO and distributed.

SECTION III - GOVERNMENT FURNISHED SUPPORT

The government shall provide the facilities, fixtures, equipment, materials, and services listed here or in

Appendix 4a, 4b & 4c.

3.1. Property

3.1.1. Facilities

The government shall furnish or make available facilities described in Appendix 4a. No alterations to the facilities will be made without specific written permission from the CO.

3.1.2. Equipment

The government will furnish the equipment listed in Appendix 4b.

3.1.3. Equipment Inventory

An inventory of government-furnished equipment must be accomplished no later than 10 calendar days before the start of the contract period, not later than 10 calendar days after the award of each option period, and not later than 10 calendar days before the completion of the contract period (including any option periods), as scheduled by AFFTC/PKMI. The contractor and FSO shall conduct a joint inventory of all government-furnished equipment and the contractor shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded and the FSO notified in writing. The contractor and the FSO shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

3.1.4. Equipment Loss or Damage

The contractor shall submit requests for replacement of government-furnished equipment to the FSO for processing. Such requests shall specify the reason for the replacement request.

3.1.5. Materials

The government will replace materials that are lost due to fair wear and tear up to 10% of the inventory.

The contractor will replace, with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory will be at the government’s expense.

3.1.6. Subsistence

The government provides all food.

3.2. Utilities

The government will provide gas, electricity, sewage, and water.

3.2.1. The contractor shall ensure employees practice utility conservation. The contractor shall operate in a manner that prevents the waste of utilities. Set and maintain mechanical equipment controls for heating, ventilation, and Air Conditioning systems in accordance with applicable directives, instructions, manuals, and technical orders.

3.3. Services

The government will be responsible for the following:

3.3.1. Removal of any equipment condemned or replaced from the food service facility receiving area.

3.3.2. Electrical power into the building, including panel board and circuit breaker.

3.3.3. Sewer lines from floor and wall drains of buildings.

3.3.4. All gas, water, and steam lines up to and including where the supply source enters into the building at the location or vicinity of the first cutoff valve for each piece of equipment.

3.3.5. Calibration of all scales.

3.3.6. Repair of walk-in refrigerators, except for handles, hinges, gaskets, and refrigeration units.

3.3.7. Cleaning, maintenance, and repair of exhaust duct systems through the exterior outlet and exhaust fan mechanisms.

3.3.8. Alteration, repair, and maintenance of buildings.

3.3.9. Providing building space to be used by the contractor for repairs, maintenance, and parts storage.

3.3.10. Mail Distribution; on base only and is limited to official government mail required to perform this

PWS.

3.3.11. Telephone/Internet Access consisting of “Class C" (on-base) telephone service & internet access for official use in the performance of this PWS. The contractor shall be responsible for any additional phone lines needed their charges, and all long distance telephone call costs.

3.3.12. Refuse. Collection; dumpster service is provided during business days according to the Base

Civil Engineer Refuse Collection contract. All refuse will be placed in bags before disposal. The contractor shall comply with all recycling programs in accordance with AFI 32-080, Pollution Prevention

Program. Collection can occur from Monday – Friday, at bldg 2412, size of containers are estimated to be 8 cubic yard and type of refuse “garbage.”

3.3.13. Recyclable Materials. Collection; the contractor shall comply with all methods of recycling by making available for pick-up by base personnel, all recyclable materials such as glass, cardboard, paper, plastic, metal, and aluminum.

3.3.14. Pest Management Services. The government will provide insect and rodent control as requested by the FSO.

3.3.15. Police and Fire Protection. The government will provide general on-base police and fire protection. The government will provide fire prevention and protection, inspection, and maintenance of government furnished fire extinguishers and systems. Dial 911 for police and fire emergencies. The

Security Forces telephone number is 277-3340 for routine calls. The Fire Department telephone numbers are 277-4540 and 277-4541 for routine calls.

3.3.16 Emergency Medical Services. In the event of an emergency, the base clinic or contracted ambulance service will respond and provide emergency medical treatment and emergency patient transport services to one of the local hospitals for contractor personnel who are injured or become critically ill during the performance of this contract. The contractor shall reimburse the government for the cost of medical treatment and patient transport service.

3.3.17 Parking. Contractor personnel shall park in authorized areas only.

SECTION IV - GENERAL INFORMATION

4.1. Contractor Personnel Meals

Contractor personnel who work in dining facilities under this contract may purchase food and beverages, to be consumed in the facility, while on duty and up to 30 minutes before or after their shifts. Contractor employees who eat government meals shall pay for each item at the established item price to include the government surcharge. This policy does not apply to a spoon size taste/sampling by personnel assigned to quality control. Employees purchasing food shall sign customer receipt tapes and AF Form 79 – Head

Count Record., which the contractor retains for each meal period as proof of payment. Meals purchased by employees shall not count as meals served for contract payment purposes. Employees shall not bring food from other sources into the dining facility or flight kitchen.

4.2. Training

The contractor shall provide necessary training to employees, maintain records of all training on-site, and have them available for government review. In addition, contractor employees shall receive the government provided training listed below.

4.2.2. Food Handlers Training

The contractor shall ensure that contract supervisors receive food handlers training from an individual designated by the Director of Base Medical Services (DBMS). This training class is approximately one hour in length. All non-supervisory employees will be trained in food handling techniques by contract supervisors that have attended the food handlers training course. Refresher training is repeated annually or as often as necessary for personnel to be aware of their responsibilities in safe food handling.

4.2.3. Fire Prevention Training

Contractor personnel shall attend at least 2 hours per year of fire prevention training provided and scheduled by the government.

4.2.4. Corporate Food Service (CFS)

All contractors employees using CFS system shall receive government provided training prior to using the system. This training is given upon implementation of the software system. Technical assistance can be obtained for trouble shooting refer to the CFS Handbook. If further assistance is needed contact the

Air Force Services Agency or the Point of Sale (POS) Help Desk.

4.3. Security Requirements

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

The contractor shall sign an agreement stipulating the security requirements of this contract in accordance with AFI 31-601 – Industrial Security Program Management.

4.3.1. Department Of Defense Common Access Card (CAC)

Access to certain facilities and to the Edwards computer network will require the Department of Defense

CAC. The issuance of CACs will be at Government expense. Access to classified or restricted areas may include additional requirements. The contractor shall maintain familiarity with local procedures for allowing access to Edwards AFB and must comply with all access requirements. CACs must be returned upon completion of services, for example, due to termination of an employee. The Government will not be responsible or liable for a contractor's employee being denied issuance of a CAC or access to Edwards

AFB. These requirements may in some respect be in addition to those identified in AFFAR 5352.242-

9000 – Contractor Access to Air Force Installations (August 2007) and AFFAR 5352.242-9001 (Common

Access Cards (CACs) For Contractor Personnel (August 2004) as Tailored for Edwards AFB.

4.3.2. Background Checks

The Government will provide and incur the costs of processing National Agency Check (NAC) investigations for all contractor employees, if they require access to unclassified government computer systems.

4.3.3. Physical Security

At the close of each work period, government facilities, property, and materials shall be secured. The contractor shall conform to the provisions of AFI 31-101 – Installation Security Program, for safeguarding the government-furnished facilities, property, and material contained therein.

4.3.4. Key Control

The contractor shall establish and implement methods of ensuring that keys to all facilities in Appendix 5, issued to the contractor by the government, are accounted for and are not used by unauthorized persons.

All references to keys include key cards. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in their

Quality Control Plan (QCP). Procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report the occurrence of lost or duplicated keys to the FSO. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon the direction of the FSO, re-key or replace the affected lock(s). If locks are replaced or re-keyed by the government, the cost incurred by the government shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government will replace all locks and keys for that system and deduct the total replacement cost from the monthly payment due the contractor. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor’s employees engaged in the performance of assigned tasks in those areas, or personnel authorized entrance by the CO or FSO.

4.3.5. Lock Combinations

The contractor shall control access to all government provided lock combinations to preclude unauthorized entry.

4.3.6. Force Protection

The contractor shall establish a single entry control point and place door guards to government facilities provided under this PWS during situations dictated by force protection condition (FPCON) information.

In the performance of Force Protection responsibilities, the contractor shall adhere to the current version of AFFTC Plan 10-204. Door guards shall check identification (ID) cards and inspect bags and parcels of all personnel requesting access to buildings in accordance with FPCON instructions. In the event a threat is encountered, the contractor shall alert security forces (SF) personnel and ask the person(s) to remain outside the building while SF personnel respond. The contractor must not exercise security guard measures to resist entry.

4.3.7. Computer Systems Security

The contractor shall ensure all employees comply with AFI 33-119 - Electronic Mail (E-mail)

Management, Use, and AFI 31-501 - Personnel Security Program Management.

4.3.8. Vandalism

The contractor shall notify Security Forces and the FSO of all suspected facility abuse or vandalism.

4.3.9. Funds Protection

To protect cash held by the contractor, the contractor shall comply with AFI 31-101 - Air Force

Installation Security Program.

4.4. Contractor Furnished Items and Services

Except for those items or services specifically stated as government-furnished or government-reimbursed, in Section III above and Appendix 4, the contractor shall furnish everything required to perform this contract, to include:

4.4.1. Commercial Telephone Service

The contractors shall furnish their own commercial telephone line. They may work with the

Communication Squadron to establish this line, if necessary.

4.4.2. Special Functions

The contractor shall decorate the Joshua Tree Inn dining Facility with government provided decorative materials for Christmas and Thanksgiving holidays. Decorative materials may also include government provided flower arrangements. This will include the decoration of the entranceway to the Joshua Tree Inn

Dining Facility, the dining area and serving line area to include setting up the serving line of the Joshua

Tree Inn Dining Facility. The contractor shall decorate as needed for special events; or special meals as needed.

4.4.3. Housekeeping Supplies, Materials, and Equipment

Except for items specifically stated as government-furnished or government-reimbursed, the contractor shall furnish everything required to perform this contract.

4.4.4. Preventive and Required Maintenance

Perform preventative and required maintenance in accordance with manufacturer’s instructions on all equipment. The contractor shall submit an Equipment Maintenance Plan to the CO for approval, no later that the contract start date. The plan shall specify when preventive maintenance is accomplished and how maintenance and repair will be documented. The contractor shall provide al materials, supplies necessary to perform preventive and required maintenance. The contractor shall notify the FSO of anticipated downtime of critical equipment.

4.4.5. Uniform Requirement

All contractor employees shall wear uniforms. The uniform will consist of matching or color coordinated shirts, slacks, and hats. The FSO will approve the types and colors of uniforms as well as the standards of dress for supervisors and cashiers before the contract start date.

4.4.6. Training

The contractor shall provide the following training: Cook Training, Accounting Procedures, and Menu

Planning. The contractor shall train military service members of the Air Force, Army, Navy, and Marines according to AFI 36-2201 and the standards as specified by the Food Service Managers. Training shall be adequate to meet the requirements of upgrade to 3, 5, 7 level in the 3M0X1. Personnel will be assigned to the contractor during and for such training. Any failure of contract performance shall be the contractor responsibility. The contractor shall provide the trainee’s unit of assignment with an evaluation of the trainees’ performance during the training and information necessary to complete the Training, Education, and management Systems (TEAMS) training program. The FSO will establish the training period. The contractor shall provide no more than 208 hours of training per year.

4.5. Health and Safety

The contractor shall comply with all applicable federal, Air Force, state, and local laws that protect the health and safety of employees and the community.

4.5.1. Voluntary Protection Program (VPP)

Edwards AFB is in the process of pursuing VPP recognition or has already been recognized under the

OSHA Voluntary Protection Program (VPP). VPP affects all “applicable contractors” operating on Air

Force Installations. It is the Contractor’s responsibility to ensure its employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. Contractors

(to include applicable contractors), whether regularly involved in routine site operations or engaged in temporary projects such as construction or repair, must follow the safety and health rules of the installation or VPP site. Detailed information is available on the OSHA website at http://www.osha.gov/dcsp/vpp/index.html.

4.5.1.1. Contractor is required to submit their TCIR and DART rates and OSHA Form 300A annually to the contracting office for consolidation and submission as part of the installation’s annual VPP Safety and

Health Management report. TCIR and DART rates are due by 15 January of each year.

4.5.1.2. Contractor’s Quality Control Plan (QCP) must identify the processes and procedures the

Contractor will use to track compliance with the Safety and Health Plan, and the process and procedures that will be used to correct violations.

4.5.1.3. It is the contractor’s sole responsibility for compliance with the Occupational Safety and Health

Act (OSHA) (Public Law 91-596). The Contractor must submit a Safety and Health Plan and corresponding site safety checklist to the CO 10 days after contract award. The Contractor’s plan shall include appropriate measures to ensure the Contractor reacts promptly to investigate, correct, and track alleged safety & health violations and/or uncontrolled hazards in contractor work areas. Additional, installation specific references, and policies may be included or attached to this section. The plan shall:

a) Demonstrate a management commitment to employee safety and health;

b) Identify the application of the safety and health plan to subcontractors;

c) Identify the roles and responsibilities of the following individuals:

i) Management

ii) Supervisors

iii) Employees

iv) Safety Coordinator

d) Identify applicable safety rules and regulations;

e) Include a worksite hazard analysis to include base-line hazard identification and required control measures;

f) Include a job site analysis to include hazards of tasks required to control measures;

g) Identify employee safety and health training requirements and the documentation process;

h) Include a workplace inspection frequency, to include indentifying the individual conducting the inspections;

i) Include employee hazard reporting procedures;

j) Identify individual(s) responsible for corrective action hazards;

k) Identify first aid/injury procedures;

l) Identify procedures for accident investigation and reporting;

m) Identify emergency response procedures; and

n) Identify the process for tracking controlled hazards in contractor work areas

4.5.1.4. Contractor is responsible for establishing these requirements for all subcontractors who qualify as subcontractors under the resulting contract.

4.6. Interruption of Service

4.6.1. Acts of God

The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service, but shall not be liable for damages, breach of contract or otherwise, to the government for failure, suspension, http://www.osha.gov/dcsp/vpp/index.html diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the contractor, including but not limited to acts of God or of the public enemy, fires, floods, earthquakes, or other catastrophe; strikes; of failure or breakdown of transmission or other facilities.