FBO CFS MC Procedures.pdf

G/svohf/cfsdocumentation/CFS meal card procedures

CORPORATE FOOD SERVICE POLICIES

MEAL CARD HOLDERS. Essential Station Messing (ESM) personnel or meal cardholders can dine at appropriated fund dining facilities at no cost. Proper identification is needed.

a. Air Force enlisted personnel assigned to an Air Force installation must have their meal card number, which is the same as their Social Security Number (SSN), loaded to the food service Delivery Plus-Frequent Buyer Main Menu maintained by the food service accountant.

Closed coordination with the Squadron’s Personnel Support or meal card monitor is needed to ensure all Air Force personnel on ESM is updated in the Aloha Back Office system.

(1) When processing through the cash register, personnel must have their ID card, ready to swipe or present to the cashier to swipe on to the Aloha card reader machine. If the card reader machine is inoperable or not available, the cashier has to input the SSN manually into the Aloha system. Transaction is complete when the SSN shows that it is validated.

(2) When the SSN shows that it is invalid, personnel must sign AF Form 1469, Subsistence-in-Kind Invalid Entitlement Log. Facility managers must submit the AF Form 1469 daily to the food service accountant to verify status of personnel with the Squadron’s meal card monitor. Normally, personnel that signs the AF Form 1469 are the newly arrived Airmen living in the dormitory, who’s SSN have not been loaded to the Delivery Plus-Frequent Buyer Main Menu.

(3) Each 1st of the month, print out a list of ESM personnel per Squadron in case the cash register becomes inoperable. Use this printout, available at each register, to verify ESM status before each personnel signs AF Form 1339, Dining Hall Signature

Record. If the serving line becomes congested because of the verification process, spot check one (1) SSN for every ten (10) customers against the ESM listing.

b. Enlisted personnel of other branches of service (Army, Navy, and Marines).

(1) When assigned to an Air Force installation and authorized ESM, personnel must have their SSN loaded into the Delivery Plus-Frequent Buyer Main Menu system. The squadron meal card monitor must submit documentation to the food service accountant authorizing ESM entitlement. Process customers through the cash register as outlined in paragraph a(1) to a(3).

(2) When not assigned to an Air Force base and authorized ESM, personnel must show

ID Card, for identification, and validated by the cashier (name and expiration dates).

Process customers through the cash register as outlined in paragraph a(1) except that the transaction is complete when the SSN shows ‘invalid’ and the cashier press ‘ok’ to continue. DO NOT have personnel sign AF Form 1469.

G/svohf/cfsdocumentation/CFS meal card procedures

c. Other enlisted personnel (Air Force Reserves and Air National Guard)

(1) During Unit Training Assembly (UTA) weekends, Guard and Reserve personnel (in uniform) are normally on ESM status. Food service managers must coordinate with

Guard or Reserve units on the days or weekends that these personnel are on training status and the meals required to use the dining facilities. Units usually have a list of personnel on a UTA weekend status and if available, use this list to spot-check the names of personnel consuming meals at Government expense. When processing customers through the cash registers, personnel must have their ID CARD (Reserve or National Guard), ready to swipe or present to the cashier to swipe on to the Aloha card reader machine. If the card reader machine is inoperable or not available, the cashier has to input the SSN manually into the Aloha system. The cashier will then have these personnel sign an AF Form 1339. Transaction is complete when the SSN shows ‘invalid’ and the cashier press ‘ok’ to continue. DO NOT have personnel sign AF Form 1469.

(2) During Individual Duty Training (IDT) or annual tour, personnel must have AF Form

40A, Record of Individual Inactive Duty Training to verify ESM authorization together with their ID card. Food service managers and or cashiers should verify

Block II of the training dates and location and Block III if the subsistence authorized portion is checked ‘NO.’ Ensure the form is certified. Once verified, process customers as outlined in paragraph c(1).

d. Other enlisted personnel (Navy Reserves, Army National Guard, etc.) and TDY enlisted personnel

When presented with a document, i.e., TDY orders, verify ESM status together with their ID cards and check if personnel are not receiving the subsistence portion of per diem nor a monetary allowance for subsistence when on field duty, sea duty, group travel, or essential messing as defined in the Joint Travel Regulations, Vol I. Orders shall be in writing and shall specify the time period covered in all situations. Once verified, process customers as outlined in paragraph c(1).

NOTES:

1. Enlisted personnel on ESM when on regular leave status receive Basic Allowance for Subsistence, therefore must pay for their meals. However, we don’t have the capability to track personnel on leave status.

2. Process enlisted personnel on ESM visiting a base, not on regular leave status, by following the procedure from a (2). We just have to accept the integrity of the military personnel since most Air Force bases doesn’t issue Meal Card and the Delivery Plus-Frequent Buyer Main

Menu can not interface with other bases’ data base. However, require the personnel duty phone number so the food service accountant can verify ESM status with the personnel’s home base.

3. Reserves and National Guard officers are allowed to eat in Air Force dining facilities during training days, but have to pay the Standard Rate (with operating charge)