FRAME Industry Day Brief.pptx
PPTX presentation 5 MB Posted
- Solicitation number
- FA461027R0001
About this file
This file is an Industry Day briefing presentation for the Facility Readiness and Maintenance Execution (FRAME) contract, a follow-on acquisition to the current Launch Operations Support Contract (LOSC). The briefing was held on September 22-23, 2026, at Vandenberg Space Force Base (VSFB) in California and provides comprehensive background on contract requirements, scope, schedule, and evaluation criteria.
FRAME is a 100% small business set-aside acquisition under NAICS code 561210 (Facilities Support Services) with a $47M size standard. The contract will be structured as a Single Award Indefinite Delivery/Indefinite Quantity (IDIQ) with a 5-year base ordering period (December 18, 2027 – December 17, 2032) and a 5-year option period, including a 90-day phase-in. The contract encompasses maintenance, repair, modification, and modernization of over 130 facilities and property/equipment supporting space missions, defense, and test activities at VSFB and geographically-separated locations (Pillar Point, Santa Ynez). Key deliverables include facility infrastructure maintenance (water/gas mains, roads, generators, power distribution, HVAC, waste systems, roofing), sustainment projects ($15K-$2M threshold), corrosion control (12,000 hours annually for Range facilities), inspection and certification of cranes, hoists, elevators, pressure vessels, and towers, and standby support for urgent repairs during launch operations. The CLIN structure includes Program Management & Corrosion Control (FFP), Range and 2 ROPS baseline support (CPIF with performance-based incentive fees), support for MDA, S4S, Sentinel, and 18 SDS (FFP), Materials/Travel/ODCs (Cost no fee), Launch Support & Urgent Response (CPFF), and Sustainment Projects (FFP). Historical workload data shows approximately 541-510 work orders annually across CLINs, with 18-32 launch support task orders valued between $6.5M-$14.9M annually. The tentative acquisition schedule includes an RFI (January 16, 2026), first draft RFP release (September 8, 2026), final RFP issuance (January 2027), proposal due date (March 2027, 60 days after RFP), and anticipated award of December 18, 2027. Source selection will follow a full tradeoff approach under FAR Part 15 with evaluation factors including Mission-Essential Contractor Services Plan compliance, Technical Capability (Program Management, Maintenance and Repair, Pressure Vessels), Past Performance, and Cost/Price, weighted Technical > Past Performance > Cost/Price. Performance metrics are tied to Service Summary Items including Maintenance & Repair (20% weight), Work Order Response & Repair Times (30%), RCM Execution (15%), and Launch Operations Support (35%), with incentive fee pools determined by cost performance (80%/20% underrun and 90%/10% overrun share ratios) adjusted by performance factors. Contract requirements include CMMS (Computerized Maintenance Management System) maintenance with CUI data storage, NextGen IT database coordination, DPAS DO-C9 and DO-A2 priority ratings, Framelight constraints during launch operations (L-48 through launch), SECRET security clearance capability for personnel, and continuation of essential services during government-declared crises. The current LOSC contract (FA4610-23-D-0001) performer is Call Henry, Inc., and transition will include 1,065 government property and contractor-acquired property items valued at $1.77M.
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Facility Readiness and Maintenance Execution (FRAME)
FA4610-27-R-0001
Welcome to Space Country, Gateway to the Future Brandon Craig Harrison, SLD 30/PM Source Selection Information – See FAR 2.101 and 3.104
Mission – People – Future
Disclaimer The following is preliminary information only All information provided is subject to change Government is not currently soliciting proposals Both verbal and written answers are not binding: the circumstances of the proposed acquisition may change over time No part of Industry Day will be evaluated Your involvement in the Industry Day is strictly voluntary. No costs shall be charged to the Government Prompt feedback is strongly encouraged and greatly welcomed In the event of any discrepancy between information communicated during Industry Day and the RFP, the RFP shall take precedence.
Rules of Engagement There shall be no audio/video recording of this presentation, facilities toured or the one-on-one meetings Expressed permission always required
Industry Day items to be posted (SAM.gov and PIEE) Presentation Attendees (company names only) Questions / comments submitted CRM document: questions/comments and answers
Industry Day Schedule Tuesday 22 Sep
0900 – 1030 – Building 8500, RRC Conference Room: FRAME Overview Briefing 1030 – 1200 – Site Visit of Space Launch Complex 8 (SLC-8) 1200 – 1300 – Lunch 1300 – 1345 – Bldg 7025 (Western Range Operations Control Center (WROCC)) 1345 – 1430 – Bldg 7000 1430 – 1515 – Bldg 8510 Remote Launch Control Center (RLCC)
Wednesday 23 Sep
0900 – 1600 Building 8500 Rm 210 – One-on-One sessions (15 mins/each)
Agenda Intent Program Overview Environment Program Comparison Acquisition Approach and Schedule Workload Data MDA Overview Contract POC’s Questions/Comments
Intent Open dialogue between VSFB (buying office) and Industry Provide data/info for informed decision making (Government/Contractor) Communication on program requirements and tentative schedule Workload data history and access Incorporate Industry comments into the RFP development process Better RFPs, which clearly communicate Government needs/requirements Focused, high quality proposals Fewer Evaluation Notices (problems and questions) More efficient source selections Improves likelihood of successful contract award, execution and reduction in operational risks Communication and requirements understanding is the primary objective of this Industry Day presentation
Statement of Need Provide maintenance, repair, modification, and modernization for facilities and equipment at Vandenberg Space Force Base (VFSB) and associated geographically-separated locations (Pillar Point, Santa Ynez) Provides on-site support during launch operations to execute emergency corrective actions Performs sustainment projects to maintain operational readiness Provides corrosion control Perform inspection and certifications:
Pressure Vessels, roofs, towers and lightning protection systems Hoist/cranes and elevators for SLD 30
Program goals To provide support for select partners with operations support facilities Scale capabilities to match launch tempo growth Seamlessly integrate and sustain new mission facilities and equipment
Unique Environment 16 federally protected species 1500 archeological sites 14 ancient Chumash rock art sites Former artillery ranges (UXOs) DoD’s most corrosive CONUS environment Unique Ops Launch and test MDA/100th Brigade CFSCC/CSpOC
21 SOPS
OTV-7
Space Ops
Unique Infrastructure 184 sq miles: largest USSF/ 2nd largest DAF base 46 mi coast; 621 mi roads; 2nd longest runway in DAF (15k ft) Over 2,000 buildings 53 mi high-power lines; 22 MW Solar Farm 4 water wells, treatment plant, 9 pump stations Nitrogen plant, 8 miles of gas lines
Peterson Buckley
LA AFB
Cape Patrick Schriever Space Launch Delta 30: the to in USSF “in, from, and to Space.”
Unique Access to Strategic Orbits FRAME will service ~130 facilities across the base & associated areas 75 Cranes and Hoists 89 Towers 78 Pressure Vessels 266 Lightning Protection and Grounding Systems 43 Generators LOSC Footprint Launch Area Clearance Innovative means of keeping up with the launch tempo
The large increase in NSSL launches that begins in 2028 is due to launches that were added for Golden Dome based upon review of the Build Your Own Golden Dome paper authored by Todd Harrison and published by the American Enterprise Institute.
Civil launches equates to launches authorized by NASA. The Mission type row for NASA contains one launch, which is in 2026. This launch should have been given a “Civil” attribute so that it would be in the row above and the NASA row would be deleted. Additionally, beginning in 2029 there launches for a LEO constellation being deployed from VSFB that were incorrectly given a Civil launch attribute. The actual forecast number of Civil (i.e., NASA) launches from VSFB varies from 1-3 launches per year.
Top-end Projection “At Vandenberg Space Force Base (VSFB), 65 launches in 2025 will increase to approximately 1,800 by 2036.”
Major Operations – Past, Present and Future ASAM projections underestimate operational workload
Spaceport metrics narrowly focus on launch activity – should include major T&E support operations Source 1: Aerospace Corp., ASAM 10-Year Forecast, Oct 2024 Source 2: Source 1 and RATS scheduling data, Oct 2025
CUI
CUI
VSFB Launch & Major Test Operations
Instrumented Test Operations 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 34 55 64 43 64 48 56.322216497016456 66.562619496473985 66.562619496473985 61.44241799674522 66.562619496473985 66.562619496473985 76.803022495931529 66.562619496473985 66.562619496473985 66.562619496473985 Instrumented Aeronautical Tests 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 49 69 39 38 36 10 40.166666666666664 40.166666666666664 40.166666666666664 40.166666666666664 40.166666666666664 40.166666666666664 40.166666666666664 40.166666666666664 40.166666666666664 40.166666666666664 DoD T & E Launch 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 7 17 9 11 6 8 11 13 13 12 13 13 15 13 13 13 NSSL Launch 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 0 2 3 0 2 12 8 3 12 11 7 7 7 5 6 8 Civil Launch 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 0 2 1 2 0 1 2 1 1 1 2 2 2 2 3 1 Commercial Launch 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 0 2 8 26 39 56 68 93 119 129 142 117 143 170 188 234 ACTIVITY 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 49 69 39 38 36 10 Cancelled Aeronautical Tests 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 5 16 12 12 12 6 Cancelled TM/RADAR Test Operations 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 0 2 4 4 32 5 Non-Instrumented Aeronautical Tests 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 9 15 34 30 87 58 UAV/Overflight 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 425 408 312 346 413 357
Current Program - Launch Operations Support Contract (LOSC)
| Aspect | Description |
| Contract Number | FA4610-23-D-0001 |
| PoP | 30-day Phase-In: 1 Mar 23 - 31 Mar 23 |
Base Period with 5 Option Periods: 1 Apr 23 – 31 Mar 29 6-month pre-priced extension: 1 Apr 29 – 30 Sep 29
| Contract Structure | Single Award IDIQ |
| CLIN Types | Firm Fixed Price (FFP): Baseline M&R |
Cost Plus Fixed Fee (CPFF): Launch support; sustainment projects Cost (no fee): Reimbursable material and Other Direct Cost (ODC)
| Size Standard | NAICS: 561210, Facilities Support Services ($41.5M) |
| Using Organization | 30 CES, SLD 30/RM, 2 ROPS, MDA, S4S, 18 SDS, Sentinel, 30 OSS, |
2 SLS, NRO, Range Users
Future Program - FRAME
| Aspect | Description |
| PoP | Base Ordering Period (5-years): 18 Dec 27 – 17 Dec 32 |
90-day Phase-In: 1 Jan 28 – 31 Mar 28 Option Ordering Period (5-years): 18 Dec 32 – 17 Dec 37
| Contract Structure | Single Award IDIQ |
| CLIN Types | FFP for stable baseline requirements and sustainment projects (X001 & X004 – X007) |
CPIF for SLD 30 baseline requirements (X002 & X003) Impact of growing launch tempo on M&R is currently unpredictable & likely non-linear Allows responsiveness to shifts in manifest and surges Cost (no fee) for materials, travel and supplies (X008) CPFF for launch support and urgent response efforts (X009) Funds small team to address facility issue during operations of variable duration Straightforward efforts funded by a variety of customers Provide quick-turn, variable support (e.g. storm damage repair)
| Size Standard | NAICS: 561210, Facilities Support Services ($47M) |
| Using Organization | 30 CES, SLD 30/RM, 2 ROPS, MDA, S4S, 18 SDS, Sentinel, 30 OSS, |
2 SLS, NRO, Range Users
Scope Changes Widen scope to encompass facilities/systems that “support the nation’s space mission, defense and test activities” Remove South Vandenberg Power Plant (SVPP) operations and maintenance 30 CES plans to sunset SVPP prior to 1 Apr 28 Increase baseline preventive M&R threshold from $10K/event to $15K/event Sustainment Projects (individually priced/awarded) repairs and facility enhancements priced between the M&R threshold and $2M Update PWS to allow projects >$2M with approval of 30 CES and 30 CONS Increase corrosion control from 8,000 to 12,000 hours per year for Range facilities Comprehensive tracking of all costs to include tracking costs by facility number Each non-SLD 30 unit receiving baseline support will be placed on a separate CLIN Separate CLIN for Program Management Tracking impacts increasing launch operations
FRAME CLIN Structure
| CLIN | Title | Type | Cost Limitations |
| X001 | Program Management & Corrosion Control | FFP | N/A |
| X002 | Range | CPIF | $15K |
| X003 | 2 ROPS | CPIF | $15K |
| X004 | MDA | FFP | $15K |
| X005 | S4S | FFP | $15K |
| X006 | Sentinel | FFP | $15K |
| X007 | 18 SDS | FFP | $15K |
| X008 | Materials, Travel and ODCs | Cost (no fee) | N/A |
| X009 | Launch Support & Urgent Response | CPFF | N/A |
| X010 | Sustainment Projects | FFP | $2M without PM, 30 CONS and 30 CES approval |
| X098 | Phase-In | FFP | N/A |
| X099 | Phase-Out | FFP | N/A |
CLIN X002 & X003 Incentive fee CLINs X002 and X003 will have a CPIF with a performance-adjusted fee determination Goal: incentivize facility readiness to support operations while maintaining cost-control Cost Incentive:
Incentive fee pool is determined by Target Fee x Target Cost adjusted by the underrun or overrun Share Ratios (Gov/Ktr): 80%/20% (Underrun) and 90%/10% (Overrun) Target Fee, Minimum/Maximum Fees established at contract award Target Cost established annually at the TO-level Performance Incentive:
Fee earned is modified by a percentage tied to Service Summary Item metrics Final Fee = Cost Incentive Fee Pool × Composite Technical Performance Factor Reference the FRAME Incentive Plan for calculations and examples
| SSI | Performance Objective | Weight |
| 1 | Maintenance & Repair (Critical / Non-Critical) | 20% |
| 2 | Work Order Response & Repair Times | 30% |
| 4 | RCM Execution | 15% |
| 7 | Launch Operations Support (Countdown & Standby) | 35% |
Acquisition Considerations Acquisition is IAW updated FAR and DFARS regulations per Revolutionary FAR Overhaul (RFO) DAFFARS eliminated; clauses inserted into PWS SLD 30 will provide to the contractor:
Services will be defined in the PWS (e.g. custodial, refuse) Office space for transition and all current space allocated for LOSC for full performance 1065 949 items and $1.77M of existing Government Property and Contractor Acquired Property (CAP) from LOSC will be transitioned to FRAME contractor Contractor will be required to maintain a Computerized Maintenance Management System (CMMS) separate from the NextGen IT system Some data will be required to be transferred to NextGen IT Data stored on CMMS includes CUI data Government will require access to CMMS data FRAME will have a Defense Priorities and Allocations System (DPAS) DO-C9 rating
Priorities, Allocations and Allotments: This contract provides support that is critical to the Department of Defense (DoD) and its aerospace missions at the Major Range Test Facility Base (MRTFB) location at Vandenberg. Under the authority of Executive Order 13603—National Defense Resources Preparedness and IAW 15 CFR Appendix Schedule I to Part 700 - Approved Programs and Delegate Agencies, the following requirements and the associated Defense Priorities Allocation System (DPAS) codes that could apply as priorities if deemed necessary are as follows:
Launch Support: DO-A2 (DoD Missiles)
Acquisition Considerations SLD 30/CC may request emergency services for accidents, rescue operations, civil disturbances, natural disasters, and contingency operations, etc.
R-DFARS 252.237-7023 Continuation of Essential contractor Services will apply Contractor will be responsible to perform, at a minimum, all M&R, launch support and urgent response contract requirements during a government-declared crisis There will be no requirement for the contractor to be AS9100D certified, but the contractor must be compliant The RFP and contract will contain the required quality control clauses The successful vendor must be able to obtain a security clearance as SECRET for required personnel
Priorities, Allocations and Allotments: This contract provides support that is critical to the Department of Defense (DoD) and its aerospace missions at the Major Range Test Facility Base (MRTFB) location at Vandenberg. Under the authority of Executive Order 13603—National Defense Resources Preparedness and IAW 15 CFR Appendix Schedule I to Part 700 - Approved Programs and Delegate Agencies, the following requirements and the associated Defense Priorities Allocation System (DPAS) codes that could apply as priorities if deemed necessary are as follows:
Launch Support: DO-A2 (DoD Missiles)
Tentative Acquisition Schedule Sources Sought RFI: 16 Jan 2026 1st Draft RFP Release: 8 Sep 2026 Industry Day: 22 Sep 26 Questions/comments due: 29 Sep 2026 Posting CRM (answers) by: 6 Oct 2026 Final RFP Issuance: Jan 2027 Proposals Due: Mar 2027 (60 days later) Anticipated Award: 18 Dec 2027
Source Selection Source selection approach: Full Tradeoff Tradeoff process acquisition conducted in accordance with RFO Part 15, as supplemented by the R-DFARS Evaluation Factors:
Initial Compliance Gate: Mission-Essential Contractor Services Plan (Acceptable/Unacceptable) Factor 1: Technical Capability Subfactor 1: Program Management (Adjectival) Subfactor 2: Maintenance and Repair (Adjectival) Subfactor 3: Pressure Vessels (Acceptable/Unacceptable) Factor 2: Past Performance Factor 3: Cost/Price: cost/price analysis, realism, balanced and affordable Factor weighting: Technical > Past Performance > Cost/Price
Work Orders
| CLIN | Title |
| 2 | Range |
| 3 | 2 ROPS |
| 4 | MDA |
| 5 | S4S |
| 7 | 18 SDS |
Work Orders (BY)
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
| 541 | 209 | 254 | 93 | 69 | CLIN: 2 |
| Work Orders: 541 | CLIN: 3 | ||||
| Work Orders: 209 | CLIN: 4 | ||||
| Work Orders: 254 | CLIN: 7 | ||||
| Work Orders: 93 | CLIN: 5 |
Work Orders: 69 Work Orders (OY2)
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
| 509 | 245 | 172 | 71 | 131 | CLIN: 2 |
| Work Orders: 509 | CLIN: 3 | ||||
| Work Orders: 245 | CLIN: 4 | ||||
| Work Orders: 172 | CLIN: 7 | ||||
| Work Orders: 71 | CLIN: 5 |
Work Orders: 131 Work Orders (OY1)
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
| 510 | 147 | 190 | 98 | 97 | CLIN: 2 |
| Work Orders: 510 | CLIN: 3 | ||||
| Work Orders: 147 | CLIN: 4 | ||||
| Work Orders: 190 | CLIN: 7 | ||||
| Work Orders: 98 | CLIN: 5 |
Work Orders: 97 Project Task Orders Task Orders: 52 / $11.2M (Base)
Task Orders: 56 / $14.9M (OY1)
Task Orders: 38 / $7.2M (OY2)
Task Orders: 25 / $6.5M (OY3) (Year ends 31 Mar 27)
Launch: $1,023,603.78
AFRL: $4,299.56
AFMC: $57,673.82
NRO: $254,437.25
576th: $67,455.90
MDA: $525,944.14
2 SLS: $316,328.29
PMD: $2,831,557.27
Electrical: Includes LPS, AWS, Replace Receptacles, Install Power Circuits Misc.: Includes Roofing, Bldg repairs, Crane Studies and modifications…
Abatement Corrosion Control Electrical Elevator Fire HVAC Misc Plumbing PV Roof Urgent 3.2886472627170905E-2 9.9580739747207186E-2 0.35684282690016134 6.9983038448401709E-3 2.196531837961588E-3 0.21447162084756133 0.14037870012867076 6.6687813741280024E-3 5.4656467552162392E-2 7.2305203502828583E-2 1.3014351637307396E-2
Urgent OY1 Abatement Corrosion Control Electrical Fire HVAC Misc Plumbing PV 1.3014351637307396E-2 2.5747806499022644E-3 9.3565402532784683E-2 0.27581039086765102 4.1326671586038892E-3 0.29323197011392088 0.15231607690097013 5.754327955074503E-3 3.3758165346151316E-2
Urgent OY2 Corrosion Control Electrical Fire HVAC Misc PV Roof 2.3929778119905596E-3 0.13864224738928363 0.10951583120780413 2.1987590931843077E-3 0.38723074219852449 0.15874129999549461 6.1280592362082394E-2 0.13156639236699488
OY3 Corrosion Control Elevator Fire HVAC Misc PV Roof Urgent 0.11201582485480274 1.6498078696197915E-2 3.5442986942737613E-2 0.35492453162864146 0.34890196846191446 7.0328362869442232E-2 4.9557618467136133E-2 1.2330628079127343E-2 Historical Workload Data
| Contract Year | Launch Support TOs |
| BY | 18 |
| OY1 | 32 |
| OY2 | 20 |
| OY3 (ends 31 Mar 27) | 28 |
| Location | Attempts | Launches |
| BY Total | 63 | 39 |
| LF-09 | 2 | 2 |
| LF-10 | 1 | 1 |
| LF-24 | 1 | 1 |
| SLC-2 | 3 | 2 |
| SLC-4 | 56 | 33 |
| OY1 Total | 71 | 54 |
| LF-09 | 1 | 1 |
| LF-10 | 3 | 3 |
| SLC-2 | 2 | 1 |
| SLC-4 | 63 | 47 |
| TP-01 | 2 | 2 |
| OY2 Total | 95 | 80 |
| LF-09 | 1 | 1 |
| LF-10 | 2 | 2 |
| SLC-2 | 9 | 2 |
| SLC-4 | 80 | 72 |
| SLC-8 | 1 | 1 |
| WR | 2 | 2 |
| Contract Year | Preventative Maintenance Actions |
| OY2 | 8,379 |
Framelight Process to protects instrumentation required for the launch Can affect maintenance and repair execution, work sequencing, and coordination requirements Begins at L-48 and lasts through launch Slips/scrubs can extend impact Does not apply to commercial payload missions that fly with an Autonomous Flight Safety System (AFSS) in which minimal range support is required (i.e. SpaceX commercial launches) Some activities have been pre-determined as No Risk Operations (e.g. scheduled high-voltage switching and excavation near water, natural gas, sewer, and drainage infrastructure) A waiver process is in place to complete work during Framelight
| Contract Year | Instances | Average Duration |
| BY | 41 | 63 |
| OY1 | 14 | 87 |
| OY2 | 17 | 61 |
Point of Contacts Procuring Contracting Officer:
Ms. Katherine Williams, katherine.williams.9@spaceforce.mil
Contract Specialist:
Ms. Sabrina Swain, sabrina.swain.1@spaceforce.mil
Program Manager:
Ms. Lori Haleski, lori.haleski.1@spaceforce.mil Mr. Brandon “Craig” Harrison, brandon.harrison.15@spaceforce.mil
Questions
Government answers to industry questions:
Responses as a result of this briefing or one-on-ones are preliminary / interim The Government will provide official responses in writing via posting(s) to SAM.gov Contractors must submit any questions for which they desire an official answer to the Contracting Officer in writing Questions received in writing during Industry Day will be included in official response
Backup
Service Summary Items SSI Objective Threshold Criteria
| SSI #1 | Provide M&R for all assigned Property and Equipment (P&E) to ensure reliable operability. |
| Critical items in demarcations of responsibility: Zero unavailable systems affecting launch and/or range mission at the time of launch or need. Zero mission date slips due to unavailability of a facility, system or capability that is maintained by the contractor. |
Non-Critical items under demarcations of responsibility: At no point in time are less than 95% of non-critical items that are inspected available. Excellent: All critical items are available for launch and 98-100% of non-critical systems available for launch.
Satisfactory: All critical items are available for launch and 95-97.9% of all non-critical systems available for launch.
Unsatisfactory: One or more critical item is not available at time of launch or need and/or <95% of all non-critical systems are available at any time.
| SSI #1 | |
| Provide timely response to and completion of prioritized work requirements to return P&E to within specifications. | P1: Responded within two hours; temporary solution with work around or full repair within 24hrs |
P3A: Responded and repaired within two days P3B-P3C: Responded and repaired within 30 days Service Desk: Provide customer status update within 1 hour for P1 and P3A work orders; within 4 hours for P3B-P4B work orders
SSI Objective Threshold Criteria
| SSI #3 | Complete Funded Task Orders and Work Requests: Perform repairs, other services, and minor facility alterations according to written requirements within cost and mutually agreed timeframes. | |
| (1) Deliver quality performance; (2) adhere to TO schedule, milestone, and delivery requirements, (3) TO budget thresholds are not exceeded: provide efficient and effective control of labor resources and verify DD250 upon completion of work. (4) Submit a completed DD1354 as required by TO. | Zero mission date slips due to late completion of task orders or work requests. |
At least 90% of all task orders are completed on-time and within budget.
Completes the other 10% within 30 days of scheduled completion date.
| SSI #4 | |
| Perform maintenance activities as detailed in the RCM Plan: Perform maintenance tasks on P&E at the appropriate interval as documented in the RCM plan. | |
| Completes 90% of the RCM scheduled maintenance on time. Completes any deferred maintenance within 30 days of the due date. | Excellent: >97% |
Satisfactory: 90-97% Unsatisfactory: <90%
| SSI #5 |
| Perform P&E inspections and testing necessary to maintain all active P&E under the contractor’s responsibility. Advises Government in advance of critical dates for P&E requiring tests. |
| Zero mission date slips due to failures to perform P&E inspections and testing. |
At least 90% P&E inspections and testing are completed on-time. Notify the Government if inspections and testing are going to exceed the required by date.
To achieve the ratings below, the contractor must succeed in both factors.
Excellent: 0 Mission Slips; >97% Satisfactory: 0 Mission Slips; 90-97% Unsatisfactory: 1 Mission Slip; <90%
SSI Objective Threshold Criteria
| SSI #6 | Perform P&E certification necessary to maintain all certifications under the contractor’s demarcations of responsibility. Advises Government in advance of critical dates for certifications. | Zero mission date slips due to failures to perform P&E certifications. | |
| At least 90% P&E certifications are completed on-time. Notify the Government if certifications and testing are going to exceed the required by date. | To achieve the ratings below, the contractor must succeed in both factors. |
Excellent: 0 Mission Slips; >97% Satisfactory: 0 Mission Slips; 90-97% Unsatisfactory: 1 Mission Slip; <90%
| SSI #7 | ||
| Launch Operations Support: Field crews to support launch and range operations during the launch countdown, according to the program manager’s manning requirements. Respond to trouble calls and take necessary actions to correct problems affecting the mission. | Zero instances of mission date slips due to validated failure of contractor to respond or to take necessary corrective action during launch countdown. | Excellent: 0 instances of validated failure that results in a mission date slip. |
Unsatisfactory: 1 or more instances of validated failure that results in a mission date slip.
| SSI #8 | |
| Corrosion Control: Inspect all P&E and prepare a corrosion control plan derived from quarterly inspections and customer requirements. The corrosion control plan shall include enough detail to identify location of corrosion, quantity and severity of corrosion, and estimated labor hours for corrosion control. | Fewer than 5 pieces of P&E are missing from the CDRL A001. No more than 3 pieces of P&E have corrosion more severe than what’s documented in the CDRL A001. |
| To achieve the ratings below, the contractor must succeed in both factors. |
Excellent: 0 Mission P&E; Discrepancies: 0
Satisfactory: 1-4 Mission P&E; Discrepancies: 1-3
Unsatisfactory: 5+ Mission P&E; Discrepancies: >3
SSI Objective Threshold Criteria
| SSI #9 | Data Management System: Document all work scheduled, work completed, and work costs in Air Force civil engineering management database NextGenIT in accordance with AFI 32-1001, Operations Management. Input data into Air Force civil engineering management database as necessary to keep the Civil Engineer Operations Chief and Program Manager informed of all maintenance and repair actions. | Within the period of performance, no more than fifteen or 15% (whichever is greater) of sampled NextGenIT records are found to be inaccurate or missing. | |
| *Surveillance will be through random selection within the WO population. | To achieve the ratings below, the contractor must succeed in both factors. |
Excellent: lesser of <9 or <9% of records inaccurate/missing Satisfactory: lesser of 9-15 or 15% of records inaccurate/missing Unsatisfactory: lesser of >15 or >15% of records inaccurate/missing
| SSI #10 | ||
| Quality Management System: Establish, document, maintain and operate an effective Quality Management System and continually improve the system’s effectiveness | No more than 1 minor nonconformity and no major nonconformities during QMS audits (typically 6-10 surveillance actions per month) | Excellent: No minor or major nonconformities |
Satisfactory: One minor and zero major nonconformities Unsatisfactory: More than one minor and any major nonconformity image1.png image2.png image3.png image6.jpeg image14.png image15.png image16.png image17.png image18.png image7.png image8.png image9.png image10.png image11.png image12.png image13.png image19.png image20.png image21.png image22.emf image23.png image24.png image5.jpeg
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