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Information Technology

Communications Computer Systems

Network Control Center Maintain a server farm of approximately 75 servers Add and delete user accounts Load security patches (AFCERTS) and anti-virus software Perform software upgrades and installs Perform trend analysis and troubleshooting Assist with technical solutions Perform system backups Perform preventative maintenance

Maintain NMS/BIP (Network Management Systems/Base Information Protection) Proxy Servers HP Openview CiscoWorks

NCC will be manned Monday-Friday 0700-1700hrs w/after hour standby Manage hardware/software for LAN/MAN Develop disaster recovery plan Maintain strict configuration control of network infrastructure Analyze network trends to predict future requirements

Information Assurance Provide customer training on and manage the following programs:

Air Force Electronic Key Management System (AFEKMS) Automated Security Incident Measurement (ASIM) Computerized Management of COMSEC Material (CM2) Communications Security (COMSEC) Computer Security (COMPUSEC) Computer Security Assistance Program (CSAP) Cryptographic Access Program (CAP) Emissions Security (EMSEC)

Information Protection Assessment and Assistance (IPAP) Key Management Program (Keyman) Secure Telephone Equipment (STE) Information Assurance Awareness Training Telecommunications Monitoring and Assessment (TMAP) Manage NMS/BIP Support RPEC operations Support AF emergency responses Information Assurance

Help Desk Provide customer support for Common Operating Environment (COE) software/hardware Changing passwords Changing permissions Solving technical difficulties Demonstration of equipment Maintain a fix action database (using REMEDY)

Computer Systems Management Track government-owned and/or leased IT systems Asset Inventory Management (AIM) Ensure obsolete equipment is regularly replaced and disposed of Ensure reuse of excess hardware where possible Receive, setup, and distribute all computer systems for the wing

Computer Training Provide monthly COE training Excel, Access, Word, Power Point, Outlook, Frontpage, and PureEdge Provide quarterly Work Group Manager training Base IM input Career Field Education Training Plan (CFETP) for Information Management Specialty

Software License Management Track purchases of all government-owned and/or leased software licenses No AF standard database Ensure reuse of excess software where possible Maintain accurate records of installed software Ensure legal acquisition and use of software

Plans Plan Process 3215 Posture IT for integration into AF network Manage Communication & Information Records (CSIR)

Telecommunications Systems

Telephone Systems Publish annual phone book Maintain base phone lines Provide troubleshooting services Process monthly phone bills

Telephone Systems Install and operate telecommunications infrastructure Maintain pagers and cellular telephones Provide operator assistance 24-7

Land Mobile Radio Maintain base LMRs Maintain batteries for the LMRs Annually review and update five year replacement plan Maintain Tracing and Reporting System (database for tracking LMR assets)

Frequency Management Maintain radio frequency authorizations Provide Unit Frequency Representative training Newly appointed representatives Yearly refresher Process frequency action proposals Obtain new frequencies when needed

Information Management

BITS

(Base Information Transfer System) Transport and process incoming mail from servicing USPS facility (Monday-Saturday) Deliver personal mail through individual mail receptacles Perform directory service on all mail that cannot be delivered and return to USPS Process outgoing mail and deliver to USPS

BITS

(Base Information Transfer System) Develop a schedule for service to all delivery sites Twice a day, Monday through Friday Ensure all material is properly addressed, packaged, accounted for, and presorted Provide projected costs for postage metering Maintain the Mail Delivery Van (MDV) Ensure proper handling, storage, and safeguarding of accountable containers

Postal Service Center Provide customer service (Monday - Friday) Provide 24-hour access mail receptacles and large package pickup Maintain mail receptacles Process and deliver all non-first class materiel received from private carriers (UPS, FEDEX, etc.) through individual receptacles, ADOs, or general delivery Ensure private carriers are used to move outgoing official non-first class materiel when they are more cost effective

Base Locator Maintain a database of all local Active Duty and Reserve personnel Process locator queries 24-hours per day, 7-days per week

Reprographics

Provide a reprographics technician to perform base printing duplication services

Administrative Orders Publish standard orders Distribute orders Maintain record sets of orders

Publications Management Publish base bulletin twice a week Assist customers in developing/revising publications Research and respond to requests for information, status, and availability of publications Post local publications and the publications index Maintain publication record sets Maintain numerical and functional index of publications Complete the annual publications review

Forms Management Assist customers in developing/revising local forms Research and respond to requests for information, status, and availability of forms Post local electronic forms Maintain and publish a numerical and functional index Complete local form reviews Ensure form references in local publications are valid

Web Page Development/Design Maintain Vance’s web site Overall structure Standardization Link validity Security controls Train web page POCs on development tools and base standards Prompt web page administrators for monthly updates and track results

Visual Information

Graphic Imaging Electronic Art Posters and Flyers Viewgraphs Charts Book Covers Certificates Publication Pages Name Plates Non-permanent Signs Display Art

Photographic Imaging Passport and citizenship photographs Studio portraits for official photographs Location photo shoots for official events Alert photography Electronic manipulation

Presentations Audiovisual (AV) equipment set-up and ops for official presentations Manage laptop pool checkout Self-help equipment checkout Minor A/V equipment maintenance Cable Television (CATV)

Video Services Video and audio recording Video editing Audio mixing Video duplication Manage self-help video archive Assignment Night/Track Select/Graduation Videos

Public Address Audio support for official functions Assignment Nights Track Selects Graduations

Video Teleconferencing Manage VTC system Schedule/Coordinate VTCs with HQ AETC Equipment set up Provide presentation support VTC promotion program Track VTC statistics