0705BVNCCommunicationInformationWorkloadAppendix7BB29Mar07A0004.

28 Mar 07 FA3002-06-R-0003

Vance AFB Communications & Information

7B-1

Appendix 7BB

1. End State Workload Estimates

1..1. The following conventions were used in the majority of the workload charts in this appendix.

1.1.1. Description: A brief description of the identified workload.

1.1.2. Quantity (Qty.): Estimated quantity of workload expected to be performed.

1.1.3. Frequency: The unit of time to which the workload quantity is applied. For example, given a quantity of 20 and an annual frequency, we are estimating 20 workload events per year.

1.1.4. Allowed Time to Complete (ATC): The maximum amount of time the service provider is allowed to complete a single workload instance. This time begins when the workload is received.

1.1.5. Estimated Duration: Duration: This is the estimated amount of time required to accomplish a single workload instance. For example, given a quantity of 20 and an estimated duration of 2 hours, we are estimating 40 hours to accomplish the total workload.

1.2. INFORMATION TECHNOLOGY

1.2.1. COMMUNICATIONS & COMPUTER SYSTEMS

1.2.1.1 PLANS

C&I PLANNING Paragraph 7.1.1

Description Qty Frequency ATC Est.

Duration

Assist customers with C&I systems requirements

Weekly 3 Duty Days

2 Hours

Process CSRDs to provide technical solutions for C&I requirements

45 Monthly 10 Duty Days

IAW 33-

2 Hours

Coordinate system requirements impacting

8 Monthly N/A 4 Hours

7B-2 base blueprint CSIR updates 15 Monthly N/A 4 hours Review operation and contingency plans

5 Monthly 3 Duty Days

2 Hours

ITMG/ITSG meetings 2 Quarterly N/A 8 Hours

Coordinate, and implement C&IT projects

Monthly N/A

10 Hours

Planning and Implementation Meetings

Monthly N/A

1 Hour

C&IT COST CENTER MANAGER Paragraph 7.1.1.1.1.

Description Qty Frequency Est.

Fiscal year closeout meetings

5 Annually 2 Hours

FMBs and FWGs 2 Quarterly 3 Hours Micropurchase requests 375 Annually 45

Minutes

1.2.1.2. TELECOMMUNICATIONS MANAGEMENT

TELEPHONE AND CABLE INFRASTRUCTURE Paragraph 7.1.2.

Workload Description Quantity Active Telephone Numbers 2700 Non-switched Circuits 1,277 Circuit Trouble Calls (i.e. Alarms) 10 Number of Telephones/Hot Lines 2550 Northern-Telcom SL-1 Option 81C Digital Switch 1 Fiber Optic Cable

7B-3

(Multi-mode strands) 786 (Single-mode strands) 750 Copper Cable (Twisted pair) 16,487 Special Circuits (Alarms/Alerts etc.) 987

GENERAL TELECOMMUNICATIONS

Workload Description Qty Frequency Threshold Para 7.1.1.1.10.

Long-haul circuits 40 N/A N/A

Para 7.1.1.1.10

Arrangement of commercial services as prescribed in TSR/TSO

5 Annually N/A

Para 7.1.1.1.10

City phone trunks 60 N/A N/A

Para 7.1.1.1.10

DSN trunks 23 N/A N/A

Para 7.1.2.14.

Base telephone directory production 1 Annually By end of the fiscal year

CELLULAR PHONE DISTRIBUTION Paragraph 7.1.2.15.

Agency Local Coverage

National Coverage

Total

25 FTS 1 - 1

32 FTS 1 - 1

33 FTS 1 - 1

5 FTS 1 - 1

71 CS 3 - 3

71 FTW 9 - 9

71 LRS 9 - 9

71 MDG 7 - 7

A

7B-4

71 MSS 2 - 2

71 OG 1 - 1

71 OSS 1 - 1

71 SFS 4 - 4

71 MSG 1 - 1

71 OG 1 - 1

AFOSI 4 - 4

CSC/ITO Check Out Pool 3 - 3

CSC/CEF 4 - 4

TW/LG 4 - 4

CSC/MA 4 - 4

TOTAL: - - 61

Wireless PDA Distribution Paragraph 7.1.2.15.

Agency Total

25 FTS 2

32 FTS 1

33 FTS 2

8 FTS 2

5 FTS 1

71 CS 1

71 FTW 6

71 MDG 7

71 MSG 4

71 OG 6

71 OSS 2

TOTAL 34

PAGER DISTRIBUTION Paragraph 7.1.2.15.

Agency Local Coverage

National Coverage

Total

32 FTS 2 - 2

71 CS 12 - 12

71 FTW 36 - 36

71 LRS 31 - 31

A

7B-5

71 MDG 18 - 18

71 MSS 4 - 4

71 OSS 11 - 11

71 SFS 23 - 23

71 MSG 1 - 1

AFOSI 1 - 1

CSC/MA 3 3 6

CSC/CE 3 - 3

CSC/CEF 1 - 1

CSC/CS 13 - 13

CSC/IT 12 12

TW/LG 5 - 5

TOTAL: - - 179

TELECOMMUNICATION OPERATIONS Paragraph 7.1.2.

Inventory leased telephone services

1 Annually 5 Duty Days 16 Hours

Inventory Telephones/Fax Machines/Modems

1 Annually N/A 40 Hours

Process telecommunications bills for accuracy and payment

99 Monthly 5 Duty Days prior to Due

Date

Minutes

Process reimbursable charges for communications services to authorized Tenant Organizations

5 Monthly N/A 30 Minutes

Establish a customer education program and provide recurring training

1 Monthly N/A 1 Hour

Initial TCO training sessions

3 Monthly Within 30 days of appointment

2 Hours

Refresher TCO training sessions

1 Annually N/A

4 Hours

Process telecommunications 3 Monthly 3 Duty Days 2 Hours

7B-6 requirements and provide technical solutions Process Additions/Deletions, Maintain/Update, and Monitor Telephone Switch

150 Monthly 2 Duty Days 5 Minutes

Maintain/Update Telecommunications Management System

200 Monthly N/A

Process Additions/Deletions to CallPilot Voice Mail System

45 Monthly 2 Duty Days 15 Minutes

Process Additions/Deletions of authorized PINs for FTS2001 users

5 Monthly N/A 10 Minutes

Process Additions/Deletions to Voice Protection System

4 Monthly 2 Duty Days 30 Minutes

Process Malicious Call Trace Reports

4 As Required N/A 30 Minutes

Produce and publish the base telephone directory

1 Annually N/A 120 Hours

Monitor construction projects to protect communication assets

600 Annually N/A 2 Hours

Cable locates 70 Monthly N/A 1 Hour

After hours telecommunication support

1 Annually N/A 2 Hours

TELECOMMUNICATION MAINTENANCE Paragraph 7.1.2.

A

7B-7

Compile and maintain a circuit restoration priority list

10 Annually N/A 16 Hours

Priority telephone/cell/pager work orders

3 Monthly 3 Duty Days 90 Minutes

Routine Work Orders Telephone Wireless PDA Cell Pager

Monthly 10 Duty Days

Minutes

Priority Trouble Calls Telephone Wireless PDA Cell Pager

Monthly 2 hours from receipt

Minutes

Routine Trouble Calls Telephone Wireless PDA Cell Pager

Monthly 1 duty day from receipt

TELECOMMUNICATIONS EQUIPMENT PROCUREMENT Paragraph 7.1.2.15.

Telephones & Cellular telephones See

Distribution Annually 15 Duty

Days from request

Pagers See Distribution

Annually 10 Duty Days from request

TELECOMMUNICATION BILLS Paragraph 7.1.2.4.

Workload Description

Qty Frequency Method Threshold

7B-8

Cellular telephone $1,050 Monthly Reimbursement NLT Suspense

Pager $965 Monthly Reimbursement NLT Suspense

Wireless PDA service

$2,300 Monthly Reimbursement NLT Suspense

Loop Protection $420 Monthly Target Funds NLT Suspense

VTC $750 Monthly Reimbursement NLT Suspense

LMR maintenance $1425 Monthly Reimbursement NLT Suspense

Cable Plant $3100 Monthly Target Funds NLT Suspense

Telephone switch/supplies

$2313 Monthly Target Funds NLT Suspense

Switchboard Operations Paragraph 7.1.2.24.

1.2.1.3. LMR/FREQUENCY MANAGEMENT

LMR DISTRIBUTION Paragraph 7.1.2.15.

Agency Stations Remotes Mobiles Portables Critical

WEET - - - 6

Fire Crash 5 15 18 16 X Security Police 1 7 11 56 X Medical Services 1 4 8 25 X Aircraft Maintenance 1 1 5 16 32 Aircraft Maintenance 2 1 3 7 - Aircraft Maintenance 3 1 - 1 - Aircraft Maintenance 4 1 - - 6 Comm/NAVAIDS 1 555 7 14 Civil Engineering 1 9 7 45

7B-9

Base Ops/Ramp Control - - 4 5 Petroleum, Oils & Lube 1 - 15 13 Disaster Preparedness 1 3 3 12 Commanders Net 8 6 4 24 X ST Net - - - 13

LMR/FREQUENCY MANAGEMENT OPERATIONS Paragraph 7.1.2.15.

LMR TRS updates 20 Monthly N/A 8 Minutes Annual asset inventory 1 Annually NLT

Suspense 1 Hours

Radio frequency authorization update

2 Monthly Within 3 duty days from request

2 Hours

AFSIR reports 1 Annually NLT

Procure LMR units 2 Monthly Within 15 duty days from request

4 Hours

Initial net manager training sessions

15 Annually Within 30 days of appointment

2 Hours

Refresher net manager training sessions

1 Annually N/A 8 Hours

Priority LMR work orders 1 Monthly 1 Duty Day 2 Hours Routine LMR work orders 425 Annually 10 Duty

Days 2 Hours

Routine LMR trouble calls 100 Annually 2 Duty Days 45

1.2.1.4. BASE DISTRIBUTION POINT MANAGEMENT

7B-10

BASE DISTRIBUTION POINT OPERATIONS Paragraph 7.1.

Update local configuration management database

2 Weekly N/A 2 Hours

Process routine incoming messages during duty hours

10 Daily 1 hour from receipt

2 Minutes

Process Immediate or higher messages during duty hours

5 Monthly 30 min from receipt

2 Minutes

Process Immediate or higher messages during after duty hours

2 Monthly 2 hour from receipt

CERTIFICATION AUTHORITY OPERATIONS Paragraph 7.1.8.

Initial Training of Unit Points of Contact (POC)

10 Annually N/A 4 Hours

Initial POC training sessions 2 Monthly Within 30 days of appointment

4 Hours

Refresher POC training sessions

1 Annually N/A 10 Hours

1.2.1.5. NETWORK MANAGEMENT

IT SYSTEMS Paragraphs 7.1.3.a.3. and 7.1.3.b.

7B-11

Type Total Desktop 2012 Laptop 115 Workstation 19 Server 75 Printer 942

SERVER DISTRIBUTION

Server (Core) Function Critical Comments ASIM Appliance ASIM Appliance Yes Vance ASIM Appliance ASVANCE30 HP Openview Yes HP OpenView ASVANCE40 DHCP & BlueCoat Logs & NTP Yes DHCP & BlueCoat Logs & NTP

ASVANCE60 SAV CE Yes SAV CE Server

BlueCoat - PROXY Proxy (CITS) Yes Vance BlueCoat Proxy Server Appliance

BSVANCE20 Backup Yes Vance Backup Server - (CommVault)

DBVANCE10 SQL - Database Yes Vance Database Server DSVANCE10 SIPR - Domain Controller Yes SIPR - Domain Controller EAS4VANC EAS IV Server (71 MDG) Yes EAS IV Server - (71 MDG)

FSXTLF01 Email Mailboxes - PGWS - NIPRNet Yes Email Mailboxes - PGWS - NIPRNet

FSXTLF02 Email Mailboxes - (DMS v3) Yes 300MB - 500MB FSXTLF03 Email Mailboxes - A thru L Yes 75MB, 300MB w/AF-3215 FSXTLF04 Email Mailboxes - M thru Z Yes 75MB, 300MB w/AF-3215 FSXTLF05 Email Mailboxes - VIP Yes 500MB - Commanders & VIPs FSXTLF76 SIPR - PGWS - SIPRNet Yes SIPR - PGWS - SIPRNet IATSVANCE10 Vance IATS No USAF Travel System LeaveWeb Vance LeaveWeb - (71 CPTF) No Vance LeaveWeb - (71 CPTF) LTSVANCE10 Vance Billeting Server - (CSC/CS) No Vance Billeting Server - (CSC/CS) PROFILER Vance Profiler No Vance Profiler PSVANCE10 Print No Vance Print Server RATS Remote Access Yes Remote Access SAN Appliance San Appliance Yes Dell SAN SAN Appliance SAN Appliance Yes HP SAN SATSVANCE10 SATS Server (TW/LGS) Yes Vance SATS Server - (TW/LGS) SAV Mail Relay1 SAV Mail Relay Yes Symantec AntiVirus Email Relay SAV Mail Relay2 SAV Mail Relay Yes Symantec AntiVirus Email Relay

A

7B-12

Tape Library - Quantum Backup Yes Quantum Tape Library VANCE-IAS Information Assurance No Vance IA Server - (NOSC) VANCETMS01 TMS Yes Telephone Mgmt System

VNC-R200-01 NetApp R200 (Near-Line Backup) Yes NetApp R200 - (CSC/ITS) - Near- Line Backup

VNCAP02002 SRM (HP DL360/G4) Yes SRM (HP DL360/G4)

VNCAP06502 Giant Voice - Application - (71 FTW) Yes Giant Voice - Application - (71

FTW)

VNCAP09002

Tool Accounting System (TAS) - (CSC/MAM) No

Tool Accounting System (TAS) -

(CSC/MAM)

VNCAP1262 MICAS Yes MICAS VNCAP13302 71 MSS/DPE Server No 71 MSS/DPE Server VNCAP15102 IMIS - (CSC/MA) Yes IMIS - (CSC/MA) VNCAP15202 Audio Care (71 MDG) Yes Audio Care - (71 MDG) VNCAPPMR02 PHI Database Server Yes PHI Database Server - (71 MDG)

VNCDB05202 71 OG Cool Database Server Yes 71 OG Cool Database Server -

(71 OG)

VNCDB05302 Giant Voice - DataBase - (71 FTW) Yes Giant Voice - DataBase - (71

FTW)

VNCDB08502 SQL 2000 - DBVANCE10 Replacement No

SQL 2000 - DBVANCE10

Replacement

VNCDB13102 QMIS SQL Server - (CSC) No QMIS SQL Server - (CSC)

VNCDB22702 CE Application/Database No 71CE Application & Database Server

VNCDB24402 AF EMIS Server - (CSC/CEV) No AF EMIS Server - (CSC/CEV)

VNCDC01 Active Directory (DNS+WINS) Yes AD Domain Controller (Global Catalog)

VNCDC02 Active Directory (DNS+WINS) Yes AD Domain Controller (Global Catalog)

VNCDC04 Active Directory (DNS) Yes AD Domain Controller (Infrastructure, RID, PDC)

VNCDH03402 Vance (DHCP) - Internal Yes Vance (DHCP) - Internal VNCDN020P2 DNS (CITS) - External Yes Vance External DNS Server VNCFS01002 File Server (S:\>) Yes File Server (S:\>)

VNCFS04002 File Server (H:\> & W:\>) Yes File Server (H:\> & W:\>, 500MB, 1GB w/AF-3215)

VNCMS09102 NetIQ Application Server No NetIQ Application Server VNCMS10102 Staging (web) Yes VNCMS10102 VNCMS23202 NetIQ AppManager Server Yes NetIQ AppManager Server

VNCNM01 Network Management (DRA) Yes Vance Network Management Server

VNCNM02202 Cisco Works (CSC/IT) Yes Cisco Works - (CSC/IT) - New

VNCPS00802 Print No Vance Print Server VNCSF01 Firewall (CITS) Yes Sidewinder Firewall VNCSF02 Firewall (CITS) Yes Sidewinder Firewall

7B-13

VNCSM001 NIPR - SMS Yes NIPR - SMS VNCSM002 NIPR - SMS Yes NIPR - SMS VNCSM003 NIPR - SMS Yes NIPR - SMS VNCSM004 NIPR - SMS Yes NIPR - SMS

VNCWS05102 71 OG Cool Web Server Yes 71 OG Cool Web Server - (71

OG)

VNCWS11302 NIPR - OWA No Vance External OWA Web Server

VNCWSTRA02 Web - Intranet (71 MDG) Yes 71 MDG Internal Web Server -

(71 MDG)

VPAS1 QMIS Database Server No QMIS Database Server VPAS2 QMIS Test Server No QMIS Test Server VPAS3 QMIS Web Server No QMIS Web Server

NETWORK INFRASTRUCTURE Paragraphs 7.1.3.a.3. and 7.1.3.b.

Type Total Routers 5 Hubs 120 Switches 75 Network Drops 3400 Cisco Access Points 17 Subscriber Units 6

A

7B-14

INFORMATION TECHNOLOGY INFRASTRUCTURE DISTRIBUTION

Paragraphs 7.1.3.a.3. and 7.1.3.b.

Description Quantity Critical Cisco 7507 Router 1 X Cisco Catalyst 6509 Switches 2 X Cisco Catalyst 5500 Switches 5 X Cisco Catalyst 5000 Switches 6 X Cisco Catalyst 4000 Switch 3 X Cisco Catalyst 3548 Switches 14 X Cisco Catalyst 3000 Switches 9 X Cisco Catalyst 2924 Switches 14 X Cisco catalyst C2916 Switches 4 X Cisco 7206 Router 1 X Cisco 3640 Router 1 X Cisco LightStream 1010 Switch 3 X Cisco 3550 10 Cisco 2950 2 Cisco Wireless LAN 1 DISA ATM Node 1 Cisco Catalyst 3550 Switches 8 X Cisco Aironet 1200 Access Points 17 X Cisco Wireless LAN Solution Engine Server 1 X Proxim Multipoint Base Stations 2 X Proxim Subscriber Units 6 X Static Safes 9 Deployable Server 1 Go Books Laptops 88 X

NETWORK MANAGEMENT OPERATIONS Paragraph 7.1.3.b.

7B-15

Duration Manage/audit system event logs to identify problem areas and security threats

10 Daily Review each duty day

15 Mins

Monitor system performance

2 Daily Review each duty day

10 Mins

Coordinate and document firewall changes

1 Weekly N/A 5 Mins

Administer backup system (e.g., perform restores on request, perform custom backups)

1 Weekly N/A 30 Mins

Maintain base logon script (e.g., add support for new security patches/fixes, antiviral signature updates

1 Monthly N/A 45 Mins

Maintain network diagrams 10 Monthly N/A 4Hours Maintain disaster recover plan

1 Monthly N/A 2 Hours

Visit user organizations 1 Monthly N/A 1 Hour Network performance management (touch maintenance)

10 Weekly N/A 2 Hours

Develop and maintain base “ghost images”

10 Annually N/A 4 Hours

Develop system baseline for critical systems

25 Bi-annually N/A 3 Hours

Install Lan drops 10 Monthly 5 Duty Days 2 Hours Computer Repair 40 Monthly 2 Duty Days 3 Hours Coordinate with Vendor for replacement parts

20 Monthly 5 Duty Days 1 Hour

Administer Wireless Access Points

20 Weekly N/A 1 Hour

Administer Cisco VPN devices

5 Weekly N/A 1 Hour

A

A

7B-16

Library Services network 3 Monthly N/A 2 Hours

1.2.1.6. COMPUTER SYSTEMS & SOFTWARE MANAGEMENT

COMPUTER SYSTEMS MANAGEMENT Paragraph 7.1.4.

Ensure accountability and complete all necessary documentation for arriving computer systems

35 Monthly 5 Duty Days 1 Hour

Prepares IPMS bar code labels for ECs

150 Monthly 5 Duty Days 5 Mins

IPMS updates 100 Monthly 5 Duty Days 5 Mins

Conduct annual physical inventory with ECs

68 Annually 5 Duty Days 8 Hours

Perform inventory updates as directed by a ROS

2 Annually 2 Duty Days 5 Mins

Complete out-processing for departing ECs

6 Annually N/A 10 Mins

Initial EC training sessions 6 Monthly Within 30 days of appointment

2 Hours

Refresher EC training sessions

1 Annually N/A 2 Hours

Perform IPMS searches 200 Weekly 2 Duty Days 10 Mins Process DD Form 1149s 3 Annually 5 Duty Days 2 Hours Process memorandum of agreements between organizations when transferring equipment

15 Monthly 5 Duty Days 1 Hour

7B-17

SOFTWARE MANAGEMENT Paragraph 7.1.4.

Software inventory updates 25 Monthly N/A 6 Hours

Initial EC training sessions 2 Monthly Within 30 days of appointment

2 Hours

Refresher EC training sessions

1 Annually N/A 2 Hours

1.2.1.7. INFORMATION ASSURANCE

WING IA PROGRAM OPERATIONS Paragraph 7.1.7.

Program Number of Users COMSEC 12 User accounts COMPUSEC 30 User accounts/1900 computers STU III/STE 6 User accounts/14 instruments EMSEC 12 User organizations IAAP 30 User organizations

SECURE COMMUNICATIONS DISTRIBUTION Paragraph 7.1.7.

7B-18

SIPRNET Drops Main Site (NCC) 2 User locations 15

COMMUNICATIONS SECURITY (COMSEC) Paragraph 7.1.7.

Process COMSEC material request letters

3 Annually 3 Duty Days from request

1 Hour

Inspect incoming COMSEC material

2 Monthly N/A 30 Mins

Issue COMSEC material on Standard From 53

2 Monthly 1 Duty Day from receipt

8 Hours

Audit and inventory users accounting legend codes

2 Annually N/A 2 Hours

CRO training sessions (initial and annual)

15 Annually N/A 2 Hours

COMPUTER SECURITY (COMPUSEC) Paragraph 7.1.7.

Coordinate with NCC to ensure only accredited systems are connected to the base network

2 Annually N/A 2 Hours

Provide accreditation 3 Weekly 2 Duty Days 2 Hours

7B-19 guidance to DAAs Process DAA requests 15 Monthly 3 Duty Days

4 Hours Coordinate with NCC to implement security patches

8 Monthly Within prescribed time 3 Hours

Communications Tasking Orders

25 Monthly Within specified time

4 hours each

Network Tasking Orders 30 Monthly Within specified time

2 hours each

INFOCON Exercises 1 Quarterly N/A 4 hours Maintain Database of Critical Mission Systems

80 Annually N/A 6 Hours

COMPUTER SECURITY ASSISTANCE PROGRAM (CSAP)

Paragraph 7.1.7.

CSET support requests 1 Bi-Annually N/A 32 Hours

CRYPTOGRAPHIC ACCESS PROGRAM (CAP) Paragraph 7.1.7.

Prepare/Process AFCOMSEC Form 9

Annually 2 Duty Days 1 Hour

7B-20

Brief/train personnel with CAP access

Annually 5 Duty days from expiration

2 Hours

Debrief personnel removed from CAP access

Annually N/A 1 Hour

EMISSIONS SECURITY (EMSEC) Paragraph 7.1.7.

EMSEC assessments for wing-level systems and programs

1 Annually N/A 2 Hours

EMSEC countermeasures reviews

16 Annually N/A 5Hours

EMSEC inspections 16 Annually N/A 1 Hour EMSEC security certifications

16 Annually N/A 30 Minutes

Provide WIAO representative to attend planning meetings for procurement, installation, or reconfiguration of existing facilities

1 Quarterly N/A 3 Hours

Provide cost estimates for required countermeasures for new facility construction or upgrade projects

1 Annually N/A 1 Hour

Classified system surveys 45 Annually N/A 15 Minutes Train new Unit EMSEC Monitors

10 Annually Within 30 days from appointment

2 Hours

Maintain EMSEC Users Guide

1 Annually N/A 8 Hours

7B-21

INFORMATION PROTECTION ASSESSMENT AND ASSISTANCE

PROGRAM (IPAP) Paragraph 7.1.7.

Perform semiannual self assessment of wing COMSEC operations

5 Semi- Annually

N/A 16 Hours

Perform annual information protection self assessment

1 Annually N/A 40 Hours

Provide technical support to visiting IPATs

1 Bi-Annually N/A 40 Hours

SECURE VOICE KEY MANAGEMENT PROGRAM (KEYMAN)

Paragraph 7.1.7.

Maintain database 4 Monthly N/A 1 Hour

SECURE TELEPHONE UNIT (STU-III/STE) Paragraph 7.1.7.

7B-22

Description Qty Frequency ATC Est.

Duration

Provide COMSEC responsible officers (CRO)/STU-III responsible officers (SRO) STU-III initial training/recurring training

10 Annually N/A 4 Hours

Annual CIK inventories 10 Annually N/A 2 Hours

Issue requested CIKs 1 Monthly 1 duty day from request 1 Hour

Electronic rekeying services 4 Annually 1 duty day from request

1 Hour

Train new Unit STU-III monitors

10 Annually Within 30 duty days from appointment

2 Hours

Maintain STU-III users guide

1 Annually N/A 8 Hours

Information Assurance Awareness Program (IAAP) Paragraph 7.1.7.

Conduct IAAP training for newly appointed unit IAAP managers

18 Annually Within 30 duty days from appointment

2 Hours

Provide refresher IAAP training and workshops for unit IAAP managers

2 Annually N/A 3 Hours

Conduct annual IAAP staff assistance visits for each unit

18 Annually N/A 3 Hours

7B-23

Provide IAAP CBT reporting metrics

1 Annually N/A 16 Hours

Serve as the wing IAAP CBT POC to answer customer questions

25 Monthly N/A 15 Mins

Circulate quarterly information protection relevant articles to unit IAAP mangers

1 Quarterly N/A 4 Hours

TELECOMMUNICATIONS MONITORING AND ASSESSMENT

PROGRAM (TMAP) Paragraph 7.1.7.

Evaluate wing’s state of security operations

1 Biennial N/A 30 Days

INFORMATION PROTECTION METRICS AND MEASUREMENTS

PROGRAM Paragraph 7.1.7.

Awareness training reports 1 Annually NLT Suspense

2 Hours

AIS accreditation reports 5 Monthly 2 Duty Days 2 Hours

7B-24

Intrusion and malicious logic reports

4 Monthly 2 Duty Days 45 Minutes

1.2.1.8. CUSTOMER SUPPORT

Help Desk Operations Paragraph 7.1.3.a.4.

C&I TRAINING OPERATIONS Paragraph 7.1.8.

COE component training classes

Days

Weekly N/A 114 Hours

Client Support Administrator training

Days

Monthly N/A 52 Hours

Web Portal Training 1 Day Monthly N/A 1 Hour

Service Provider Client Support Administrator Paragraph 7.1.3.a

3.4.1.

Description Qty Frequency ATC Est.

A

7B-25

Duration Priority Work Orders 5 Monthly 2 Duty Days 1 Hour Routine Work Orders 100 Monthly 4 Duty Days 2 Hours Priority Trouble Tickets 8 Monthly 2 Duty Days 30 Min Routine Trouble Tickets 130 Monthly 1 Duty Day 1 Hour

Client Support Administrator (CSA) support must be provided from 0700 – 1700 Monday through Friday and may be required (on-call) at odd hours and on weekends to support flying training.

Wing Laptop Checkout Support Paragraph 7.1.3.a.5.1.

Ghost Laptop 15 Monthly 3 duty days 2 hours Setup Laptop for User 15 Monthly 2 duty days 1 hour Sign out laptops 15 Monthly 1 duty day 15 min

1.3. INFORMATION MANAGEMENT

1.3.1. Base Information Transfer Systems

BITS OPERATIONS Paragraph 1.22.

Incoming USPS 275 Daily Same Day Deliver base newspaper 400 Weekly Same Day Outgoing letters, flats, pouches, and parcels

80 Daily Same Day

A

7B-26

Project costs for postage metering 1 Quarterly 1st Duty Day of Quarter

Number of Delivery Sites 108 Daily Same Day

1.3.2. Base Locator

BASE LOCATOR OPERATIONS Paragraph 7.1.11.

Locator queries 15 Daily 4 Duty

1.3.3. Special Orders

SPECIAL ORDER OPERATIONS Paragraph 7.7.14.

Standard orders 125 Monthly 2 Duty Days Rescinded orders 2 Monthly 2 Duty Days Revoked orders 4 Monthly 2 Duty Days Corrected orders 15 Monthly 2 Duty Days Amended orders 15 Monthly 2 Duty Days Records sets 12 Types Daily N/A

1.3.4. Reserved

7B-27

Reserved

1.3.5. Postal Service

POSTAL SERVICE OPERATIONS Paragraph 7.1.18.

Customer service (Monday – Friday) 150 Weekly N/A Sort/Distribute Mail 250 N/A IONSCANNER 1 Daily N/A

PSC OPERATIONS Paragraph 7.1.18.

(Average Duty Day Workload)

Daily Workload Description Amount Incoming Freight Carrier Mail/Parcels 300/35 Outgoing Freight Carrier Mail/Parcels 75/1

1.3.7. Reprographics

A

7B-28

1.4. MULTIMEDIA SERVICES

1.4.1. Graphic Imaging

GRAPHIC IMAGING OPERATIONS Paragraph 7.1.17.3.1

Slides 100 Annually Priority I

1 Duty Day Slides 300 Annually Priority II

2-3 Duty Days Slides 400 Annually Priority III

4-5 Duty Days Slides 1200 Annually Priority IV

6-10 Duty Days Charts 20 Annually Priority I

1 Duty Day Charts 30 Annually Priority II

2-3 Duty Days Charts 44 Annually Priority III

4-5 Duty Days Charts 56 Annually Priority IV

6-10 Duty Days Write CDs 20 Annually Priority I

1 Duty Day Write CDs 30 Annually Priority II

2-3 Duty Days

REPROGRAPHICS Paragraph 7.1.21.

Workload

Qty Frequency Method Threshold

Printed Pages 250000 Monthly Reimbursement NLT Suspense

Lamination 7500 Monthly Reimbursement NLT

7B-29

Write CDs 44 Annually Priority III 4-5 Duty Days

Write CDs 56 Annually Priority IV 6-10 Duty Days

Direct Color Copies 100 Annually Priority I 1 Duty Day

Direct Color Copies 1000 Annually Priority II 2-3 Duty Days

Direct Color Copies 1500 Annually Priority III 4-5 Duty Days

Direct Color Copies 2400 Annually Priority IV 6-10 Duty Days

Signs (temporary) 7 Annually Priority I 1 Duty Day

Signs (temporary) 70 Annually Priority II 2-3 Duty Days

Signs (temporary) 105 Annually Priority III 4-5 Duty Days

Signs (temporary) 168 Annually Priority IV 6-10 Duty Days

Posters 9 Annually Priority I 1 Duty Day

Posters 90 Annually Priority II 2-3 Duty Days

Posters 135 Annually Priority III 4-5 Duty Days

Posters 216 Annually Priority IV 6-10 Duty Days

Nametags/Nameplates 50 Annually Priority I 1 Duty Day

Nametags/Nameplates 150 Annually Priority II 2-3 Duty Days

Nametags/Nameplates 200 Annually Priority III 4-5 Duty Days

Nametags/Nameplates 600 Annually Priority IV 6-10 Duty Days

Lettering (certificates, awards, etc) 24 Annually Priority I 1 Duty Day

Lettering (certificates, awards, etc) 240 Annually Priority II 2-3 Duty Days

Lettering (certificates, awards, etc) 360 Annually Priority III 4-5 Duty Days

Lettering (certificates, awards, etc) 576 Annually Priority IV 6-10 Duty Days

7B-30

Publication Pages 60 Annually Priority I 1 Duty Day

Publication Pages 600 Annually Priority II 2-3 Duty Days

Publication Pages 900 Annually Priority III 4-5 Duty Days

Publication Pages 1440 Annually Priority IV 6-10 Duty Days

Electronic Art 30 Annually Priority I 1 Duty Day

Electronic Art 300 Annually Priority II 2-3 Duty Days

Electronic Art 450 Annually Priority III 4-5 Duty Days

Electronic Art 720 Annually Priority IV 6-10 Duty Days

Display Art 15 Annually Priority I 1 Duty Day

Display Art 150 Annually Priority II 2-3 Duty Days

Display Art 225 Annually Priority III 4-5 Duty Days

Display Art 360 Annually Priority IV 6-10 Duty Days

Self-help requests 75 Annually N/A

1.4.2. Photographic Imaging

PHOTOGRAPHIC IMAGING OPERATIONS Paragraph 7.1.17.4.

Color Prints (Passport, Citizenship, and Special Duty Assignment)

300 Annually Priority 1 1 Duty Day

Color Prints (Passport, Citizenship, and Special Duty Assignment)

900 Annually Priority 2 2-3 Duty Days

Color Prints (Passport, Citizenship, and Special Duty Assignment)

1200 Annually Priority 3 4-5 Duty Days

Color Prints (Passport, Citizenship, and Special Duty Assignment)

3600 Annually Priority 4 5-10 Duty Days

7B-31

Electronic Images 100 Annually Priority 1 1 Duty Day

Electronic Images 300 Annually Priority 2 2-3 Duty Days

Electronic Images 400 Annually Priority 3 4-5 Duty Days

Electronic Images 1,200 Annually Priority 4 5-10 Duty Days

Alert photography requests 48 Annually 1 Duty Hour Self-help camera checkouts 2 Weekly N/A

1.4.3. Presentations

PRESENTATIONS OPERATIONS Paragraph 7.1.17.5.

Ordering media 5 Monthly 10 Duty Day Equipment issues 100 Monthly 1 Duty Day Media issues 10 Monthly 1 Duty Day Media previews 3 Monthly 2 Duty Days Presentation services 250 Annually Presentation services for graduations 15 Annually Presentation services for assignment nights

15 Annually

Presentation services for track selects

10 Annually

NLT 15

Minutes Prior to Start Time

Trouble Calls 35 Annually 2 Duty Days Tech Solutions 20 Annually 10 Duty Days Public Address requests 50 Annually VTC services 150 Annually NLT 30

Minutes Prior to Start Time

VTC troubleshoots 1 Monthly Same Duty Day

VTC metrics report 1 Monthly NLT 3rd Duty Day

1.4.4. Video Services

7B-32

VIDEO SERVICE OPERATIONS Paragraph 7.1.17.6.

Video Productions 12 Annually Priority I

1 Duty Day Video Productions 12 Annually Priority II

2-3 Duty Days Video Productions 20 Annually Priority III

4-5 Duty Days Video Productions 38 Annually Priority IV

5-10 Duty Days Video Duplications 18 Annually Priority I

1 Duty Day Video Duplications 24 Annually Priority II

2-3 Duty Days Video Duplications 36 Annually Priority III

4-5 Duty Days Video Duplications 42 Annually Priority IV

5-10 Duty Days DVD Copies 10 Annually Priority I

1 Duty Day DVD Copies 15 Annually Priority II

2-3 Duty Days DVD Copies 22 Annually Priority III

4-5 Duty Days DVD Copies 28 Annually Priority IV

5-10 Duty Days Audio tape productions 8 Annually Priority I

1 Duty Day Audio tape productions 11 Annually Priority II

2-3 Duty Days Audio tape productions 15 Annually Priority III

4-5 Duty Days Audio tape productions 16 Annually Priority IV

5-10 Duty Days Edits and revisions 10 Annually Priority I

1 Duty Day Edits and revisions 15 Annually Priority II

2-3 Duty Days

7B-33

Edits and revisions 22 Annually Priority III 4-5 Duty Days

Edits and revisions 28 Annually Priority IV 5-10 Duty Days

1.4.5. Equipment Plans

EQUIPMENT PLAN OPERATIONS Paragraph 7.1.17.7.2.

Unfunded Equipment Request 1 Annually NLT 1 April 5-year equipment upgrade and replacement plan

1 Annually NLT 1 October

1.5 PUBLICATIONS MANAGEMENT Paragraph 7.1.12.

Est.

Qty

Frequency Time Threshold

Post local publications to Vance’s web site. 4 Monthly 3 Duty Days Incorporate base wide emails, prepare, and publish official base bulletin.

2 Weekly By 1500 hrs.

each Friday

Maintain publication record sets. 127 As required N/A Research and respond to requests for information, status, and availability of publications.

3 Daily 1 Duty Day

Assist OPRs in developing/revising publications. 2 Weekly 3 Duty Days Maintain and publish publications index. 1 Weekly 3 Duty Days Initiate, track, and complete publications review. 6 Monthly N/A Review holdover supplements. 53 Annually 120 Calendar

Days Review proposed local directives for consistency with established directives

4 Monthly 3 Duty Days

1.6. FORMS MANAGEMENT Paragraph 7.1.13.

Description Est.

Qty Frequency Time

Threshold Post local electronic forms to Vance’s web site 1 Monthly 3 Duty Days

7B-34

Research and respond to requests for information, status, and availability of forms.

3 Daily 1 Duty Day

Assist OPRs in developing and revising local forms.

2 Weekly 3 Duty Days

Maintain and publish the forms index 1 Quarterly 3 Duty Days Initiate, track, and complete local forms review. 3 Monthly N/A Coordinate on all local publications that reference a form.

4 Monthly 2 Duty Days

Evaluate, design, and control local forms. 2 Monthly 10 Duty Days Maintain coordination and original documentation on local forms.

6 Monthly N/A

Note: The Time Threshold is the amount of time the service provider has to complete the task. The time begins the duty day after the work is received and ends at the close of business after the specified number of duty days.

Monthly

Provide IAAP CBT reporting metrics

3 Duty Days