1901VNCCustodialDescriptionofServices19-1A0004.pdf

29 Mar 07 FA3002-06-R-0003

Vance AFB Custodial

19-1-1

Section 19-1

19.1. Description of Services: The Service Provider shall provide all management, supplies, equipment, and labor necessary to perform full custodial (basic cleaning and restroom cleaning), periodic services, and emergency/special event services as identified below for Vance AFB in accordance with local, state and federal laws, Air Force Instructions (AFI), Air Force Manuals (AFMAN) and the requirements of this Performance Work Statement (PWS). The Service Provider’s staff shall be fully trained, professional, and customer-service oriented. Service Provider shall provide the Contracting Officer (CO) or the designated representative, single line floor plans for all custodial areas showing square footage for carpeted, non-carpeted, and rest room areas. The Service Provider shall maintain custodial service information in the Integrated Work and Information Management System/Automated Civil Engineering System (IWIMS/ACES) consisting of facility number, type service, frequency, square footage, etc. The Service Provider, working in close partnership with facility managers, maintenance personnel, and regular users of spaces, shall maintain (and, when necessary, restore) a clean, orderly working and living environment.

Additionally, the Service Provider is expected to partner with the Vance AFB community to continuously improve the quality of programs and services offered.

A

19.1.1. Custodial Services Records: The CO or the designated representative shall approve the Service Provider floor plans for all custodial areas showing square footage for carpeted, non-carpeted, and rest room areas. The floor plans shall also identify Category I, Category IA, Category II, Category III, Category IV, and Category IVA areas within each facility. The Service Provider shall maintain, update and provide the Civil Engineer Flight copies of any revisions to these floor plans on a quarterly basis. The Service Provider shall maintain custodial service information in the IWIMS/ACES database, consisting of facility number, types of service being performed in each facility, frequency of services, exact time of when services are to be accomplished, and square footage of carpet, non-carpet, and latrine areas.

19.1.2. Custodial Services Facility List (Appendix 19-B): This list shows facilities on Vance AFB that require custodial services. Areas to be cleaned are listed under the Carpet, Non-Carpet, and Latrine square footage columns. The square footage listed in the Custodial Services Facility List is an estimate.

19.1.3. Custodial Tasks and Service Frequencies Chart (Appendix 19-B): This chart shows the minimum acceptable level and the frequencies these tasks are to be performed.

19.1.4. Basic/General Services. The Service Provider shall:

19.1.4.1 Vacuum Carpets. Vacuum all visible carpeted floor areas so that after vacuuming the floor is free of litter, dust, soil, and unpleasant odors. All tears, burns, and unraveling shall be brought to the attention of the QAE as soon as they are observed. Carpet that is thoroughly

19-1-2 vacuumed shall be free of all airborne lint or dust and all loose dry dirt. This includes, but not limited to, sand, grit, dust, and other types of non-adhesive soils collecting on carpet as a result of normal traffic. Care shall be taken to eliminate spillage of cleaning agents on carpets.

19.1.4.2. Spot Clean Carpets/Floors. The Service Provider shall remove all spots from carpets/floors smaller than 2 square feet when first observed during scheduled cleaning. Spot cleaning carpets/floors shall include but is not limited to removal of water, soil, or stains on carpet/floor surfaces, dirt accumulation in high traffic areas, or where open windows and doors allow rain, snow, sleet, or dirt to be blown or brought in by traffic.

19.1.4.3. Sweep Floors. Sweep all visible floor surfaces including corners and abutments so that after sweeping the floor is free of all litter, dust, and foreign debris.

19.1.4.4. Mop Floors. The floors shall be clean and free of any dried matter before mopping.

Mop all visible areas including corners and abutments so that after mopping the floor shall have a uniform appearance and sheen. All floor areas shall be free of streaks, swirl marks, detergent residue, and any soil, stains, film, debris, standing water, and unpleasant odors. The Service Provider shall remove all splash marks or mop streaks on furniture, walls, baseboards, and mop strands from all areas. Mop water solution shall be prepared using an approved disinfectant detergent (Ref. Additional Information, E. Medical Group Custodial Cleaning Standard) prepared in solution strength recommended by the manufacturer. Chairs, trash receptacles, and other easily moved items shall be moved aside prior to cleaning and replaced after the floor has dried. Mop water shall be changed in accordance with manufacturer recommendations.

19.1.4.5. Remove Trash. All waste baskets and other trash containers within the area shall be emptied and returned to their initial location. Boxes, cans, and papers placed near the trash receptacle and marked “Trash” shall be removed. Trash shall be disposed of in plastic bags secured with bag ties. The Service Provider shall pick up any trash that may fall onto the facility or grounds during the removal of such collected trash. The trash shall be deposited in outside trash collection points. Trash cans shall be cleaned inside and out as needed. Ashes and debris shall be removed from cigarette butt receptacles and placed in a non flammable container for disposal. Method of smoking material removal and the containers to accomplish it must follow Base Fire Department guidelines.

19.1.4.6. Spot Clean Surfaces. The spot cleaning of surfaces shall include, but not be limited to items such as door surfaces, handrails, wall surfaces, and access panels. Spot cleaning shall remove soil and stains such as rubber burns, handprints, smudges, food particles, chemicals, blood, and cleaning compound residue.

19.1.4.7. Clean Entryways. The carpet-type entrance mats shall be vacuumed to remove soil and grit and to restore resiliency of the carpet pile. Rubber or polyester entrance mats shall be swept, vacuumed, or hosed down outside to remove soil and grit. Soil and moisture

19-1-3 underneath movable entrance mats shall be removed and mats returned to their normal location. The Service Provider shall clean all glass partitions and glass doors (interior and exterior) that are part of the entryway.

19.1.4.8. Clean Drinking Fountains/Sinks. Cleaning drinking fountains/sinks includes sinks in clinic treatment room areas and Child Development Centers. After proper cleaning, the entire drinking fountain/sink shall be free from streaks, stains, spots, smudges, scale, and other obvious soil. Disinfect all porcelain and polished metal surfaces, including the orifices and drain.

19.1.5. Restroom Services. The Service Provider shall:

19.1.5.1. Clean and Disinfect. Remove smudges, fingerprints, marks, streaks, etc., from washable surfaces of walls, partitions, mirrors, and doors. Germicidal detergent shall be used in rest rooms, showers, saunas, and locker rooms. After cleaning and disinfecting the surface shall have a clean, uniform appearance, free of streaks, and spots. Clean and disinfect all surfaces of partitions, stalls, stall doors, mirrors, handicap handrails, and wall areas.

19.1.5.2. Sweep and Mop Floors. The entire floor surface, including corners and abutments shall be free of litter, dust, and foreign objects. After sweeping, all spill marks and spots shall be removed by mopping. After mopping, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film, debris, or standing water. There shall be no splash marks or mop streaks on furniture, walls, baseboards, or mop strands remaining in the area. All floors shall be wet mopped. When applying floor finishes, they must be applied in accordance with the manufacturer’s recommendations.

19.1.5.3. Remove Trash. All waste baskets and other trash containers within the area shall be emptied and returned to their initial location. Boxes, cans, and papers placed near the trash receptacle and marked “Trash” shall be removed. Trash shall be disposed of in plastic bags secured with bag ties. The Service Provider shall pick up any trash that may fall onto the facility or grounds during the removal of such collected trash. The trash shall be deposited in outside trash collection points. Trash cans shall be cleaned inside and out as needed.

19.1.5.4. Restock Restrooms. Rest rooms, locker rooms, and clinic treatment rooms shall be stocked so that supplies do not run out. All paper towel, toilet paper, and hand soap dispensers shall be adequately supplied at all times. Air freshening devices and urinal freshening devices shall be made available to all restrooms listed on the Custodial Service Report. All dispensers shall be cleaned in and out prior to refilling: Soap dispensers shall also be wiped clean after refilling. Refill supplies shall be kept in janitor closets and not in bathrooms. Dispensers shall be serviced as frequently as necessary, and the Service Provider shall furnish refill materials.

19-1-4

19.1.5.5. Completely clean and disinfect showers, saunas, toilet bowls, urinals, sinks, countertops, mirrors, faucet fixtures, flushing valves, and connecting pipes using a germicidal detergent. Areas cleaned shall be free of streaks, stains, or detergent residue.

19.1.6. Periodic Services. The Service Provider shall:

19.1.6.1. Maintain Floors. The entire floor shall have a uniform, glassy appearance, and be free of scuff marks, heel marks, litter, foreign debris, and other stains and discoloration. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Floor maintenance includes mopping, sweeping, spray buffing, stripping, and waxing as required to achieve the stated results. Techniques used depend upon materials, equipment, and personnel used to do the job.

19.1.6.2. Shampoo Carpets. The carpeted area shall be uniform in appearance and be free of stains and discoloration. All shampooing solution shall be removed from base boards, furniture, trash receptacles, chairs, and other similar items. The Child Development Center (CDC) shall receive carpet cleaning in accordance with AFI 34-248, paragraph 11.3.3. Both category IA and category III facilities shall receive exterior window cleaning service.

19.1.6.3. Remove Cobwebs. After proper cobweb removal, all cobwebs shall be gone from the corners and edges where walls meet floors or ceilings.

19.1.6.4. Interior/Exterior Windows. Both category IA and category III facilities shall receive exterior window cleaning service. After interior/exterior windows have been cleaned, all traces of film, dirt, smudges, water, and other foreign matter shall have been removed from frames, casings, sills, and glass. This includes cleaning of the frame and the areas immediately adjacent to the frame and ledges.

19.1.6.5. Light Fixtures. Light fixtures shall be thoroughly cleaned as scheduled in Appendix 19-B. Light covers shall be removed and the light fixtures are to be cleaned inside and out.

19.1.6.6. Registers, Diffusers, and Grills. Removable portions of registers, diffusers, and grills shall be removed and cleaned as scheduled in Appendix 19-B. The entire removable portion shall be cleaned. The inside of the ducts behind the registers, diffusers, and grills shall be vacuumed (as far as the vacuum hose shall reach), and then washed and sprayed with a germicidal detergent, and the removable portions replaced. Further cleaning of the interior portions of the ductwork is not to be accomplished under this contract.

19.1.7. Levels of Cleaning: Space types as identified are described below. Locations and square footages of these areas are found in Appendix 19-B Custodial Services Facility List.

19.1.7.1. Category I: General Administrative/Industrial Areas (examples include administrative offices/facilities, chapels, etc.) These areas require cleaning of all visible dirt from surfaces.

19-1-5

19.1.7.2. Category IA: General officer/wing commander offices, DV suites, etc. These areas require regularly scheduled cleaning of surfaces regardless of whether dirt is visible.

19.1.7.3. Category II: High Traffic Areas: Training areas, auditoriums, customer service areas, etc. These areas require cleaning of all visible dirt from surfaces on a more frequent basis than Category I facilities.

19.1.7.4. Category III: Child development centers, youth facilities, etc. These areas require the removal of all dirt of any kind, including, bacteria and viruses from all building surfaces in accordance with governing publications.

19.1.7.5. Category IV: Medical Facilities. These areas require regularly scheduled cleaning of surfaces regardless of whether dirt is visible. These areas require the removal of all dirt of any kind, including, bacteria and viruses from all building surfaces in accordance with governing publications.

19.1.7.6. Category IVA: Medical Facility – Bldg 826. These areas require cleaning of all visible dirt from surfaces on a more frequent basis similar to Category II facilities.

19.1.8. Emergency or Special Event Cleaning Services. The SP shall:

19.1.8.1. Emergency Cleaning: Perform emergency cleaning, acting in cooperation with maintenance personnel, to quickly remedy any condition (flooding, fire hazard, etc.) that poses a threat to personal safety or base property, with 24-hour availability. Furnish wet vacuum, carpet drying, and disinfecting services as required to restore carpeting and surfaces to original condition.

19.1.8.2. Special Events Cleaning: The Government shall notify the Service Provider as soon as a special event requirement is known, but not less than 24 hours prior to the event.

19.1.9. Special Requirements. The Service Provider shall:

19.1.9.1. Clean all special facilities such as food service, child care, gymnasium, and youth centers to the requirements of governing service publications for the facility. Personnel working in any facility serving food are required to have food handler’s cards, immunizations, national and local agency investigation.

19.1.9.2. Perform all cleaning during regular duty hours unless otherwise noted in this document or coordinated with appropriate customers. Special care should be given to areas identified with suites to provide services associated with VIPs or visiting dignitaries.

19.1.9.3. Child Development Centers: As required by current AFI Directives, the Child Development Center must be maintained in a sanitary condition. Basic, restroom, and A

19-1-6 periodic services shall be provided in accordance with this PWS and the HQ AETC Civil Engineer Service Contract command standard. The Service Provider shall perform cleaning tasks in accordance with Chapters 10 and 11 of AFI 34-248, “Child Development Centers” and accreditation requirements of the National Association for the Education of Young Children. Because of the additional health and cleanliness requirements of the CDC, the Service Provider shall also be required to clean any spills, stains, etc. that occur between scheduled cleanings. A rapid response in these instances is particularly important in this facility. The performance threshold in the SDS must be maintained at all times during the performance hours of this facility. See Appendix B Custodial Tasks and Service Frequency standards for Child Development Centers.

19.1.9.4. Youth Center: The Service Provider shall perform basic, restroom, and periodic services shall be provided in accordance with this PWS and the command standard. The Service Provider shall perform cleaning tasks in accordance with AFI 34-251, Paragraph 12.7.

Utilization of this facility is significantly higher during peak use periods (Summer Vacation – 1 May to 31 August and Christmas Vacation 15 December to 31 December).

A

19.1.9.5. Sports and Fitness Center. The Service Provide shall perform basic, restroom, and periodic services in accordance with this SOW and the command standard. The Service Provider shall perform cleaning tasks in accordance with the AFMAN 34-137, Chapter 8.

19.1.10. Medical Group Custodial Cleaning Standards

19.1.10.1. The following is a list of additional regulations and directives to be adhered to by the Service Provider when performing custodial service for medical facilities:

19.1.10.1.1 29 CFR Part 1910.1030 – Occupational Exposure to blood borne Pathogens, Occupational Safety and Health Administration (OSHA)

19.1.10.1.2. AFI 44 – 108, Infection Control Program, 3.7 and 3.12.

19.1.10.1.3. AFI 48 – 115, The Tuberculosis Detection and Control Plan, paragraph 3.1.3.

19.1.10.1.4. Joint Commission on Accreditation of Healthcare Organizations, using the Accreditation Manual for Ambulatory Health Care Standards (latest edition).

19.1.10.1.5. CDC Center for Disease Control Guidelines (latest edition).

19.1.10.1.6. Health Insurance Portability and Accountability Act (HIPAA) (latest edition).

19.1.10.2. Personnel assigned custodial duties in medical facilities, whether full or part time, must be immunized against ‘Hepatitis B’ and receive OSHA required training in personal hygiene and infection control including blood borne pathogens prior to working in the clinic.

Training is required annually after conclusion of initial training.

19-1-7

19.1.10.3. Keys issued to custodial service shall be maintained in a manner to preclude any unauthorized people from access to them. This includes other custodians not assigned duties in the clinic. The keys shall be available from the Medical Facility Managers office to the custodial lead person.

19.1.10.4. Cleaning products used must be approved by the Infection Control function of the Executive Committee of Medical Staff (ECOMS) and Clinic required cleaning products shall be issued through the Medical Facility Manager, for use in building 810.

Area Availability limitations for 71 Medical Group facilities are as follows:

19.1.10.4.1. Building 248: Mental Health offices 0745 to 1645 Hrs. (With permission to enter from medical personnel assigned to room). Other offices/rooms after 1645 Hrs.

19.1.10.4.2. Building 810: Computer rooms 0745-1645 Hrs; rooms 64, 65, & 68 (with permission to enter from medical personnel assigned to the room). Pharmacy, Medical Laboratory, and Rooms 47, 54, 57, 62, 63, 63a, and 86 between 0745-1645 Hrs.

Administrative offices, Providers offices, Exam rooms, Treatment rooms in use, and Radiology Exposure rooms after 1645 Hrs. Main Lobby must be cleaned before patients arrive in the morning or after clinic closes. A custodian needs to be in the building for at least eight hours between 0600-1645 Hrs.

19.1.11. Cleaning of Family Housing Units upon Change of Occupancy Maintenance (COM). The Service Provider shall:

19.1.11.1. Restore all vacant units, upon termination of occupancy, to full functionality and cleanliness in cooperation with personnel responsible for facilities maintenance.

19.1.11.2. Clean all interior space, glass surfaces, sinks, and carpets. All floors shall be maintained according to commercial practices. Clean all closets, counters, drawers, garages, basements, and storage areas.

19.1.11.3. Clean and disinfect kitchens. Clean and sanitize appliances.

19.1.11.4. Clean and maintain restrooms.

19.1.11.5. Do not maintain or clean in any way private property, furnishings, occupant-owned carpeting, or nonstandard fixtures remaining in a vacated unit, but protect it from harm arising from COM activities. Do not perform COM cleaning in multiple-unit housing between the hours of 2000 and 0700.

19.1.12. Custodial Security. The Service Provider shall:

19-1-8

19.12.1. Do not disturb or remove any documents or property unless placed in clearly identifiable trash containers. Maintain security in all areas serviced and report any suspicious activity to security forces. This includes securing all government-provided keys and combination locks.

19.12.2. Ensure custodians of child development centers and youth facilities have a completed criminal history and background check, in accordance with governing service publications prior to servicing areas.

19.12.3. Ensure custodians of secure facilities have completed necessary security investigations prior to servicing secure facilities.