RFI_2_Attch_1 _CPARS_Matrix_with_Instructions.pdf

FA2517-15-R-8001 NOTE: SAMPLE ONLY - All values are notional for illustrative purposes RFI #2 – CPARS Matrix

+2 +1 0 -1 -2

2 or greater 1 to 1.99 0 to .99 -.99 to -1.99 -2 or greater

CATEGORY Evaluation

Areas Weight

Exceptional Very Good Satisfactory Marginal Unsatisfactory Jan Feb Mar

1st

Qtr

Avg Apr May Jun

2nd

Qtr

Avg Jul Aug Sep

3rd

Qtr

Avg Oct Nov Dec

4th

Qtr

Avg

Overall

Average

Quality of Product or

Service (Subjective) 15%

Highly effective corrective actions

(little or no Government oversight required to identify, follow-up on, and close out deficiencies and trends);

Little or no Government technical direction required to solve problems.

NO significant weaknesses identified

Effective correction actions (minimal

Government oversight required to identify, follow-up on, an close out deficiencies and trends); Some degree of Government technical direction required to solve problems.

NO significant weaknesses identified

Quality program met but did not exceed minimum contract requirements. Moderate degree of

Government technical direction required to solve problems. Any major problems were resolved timely and satisfactorily.

Quality program failed to meet some minimum contract requirements.

Large degree of Government technical direction required to solve problems. Any major problems were not resolved either timely or satisfactorily.

Quality program failed to meet contract requirements.

Resolution of major problems was ineffective.

2.30 1.15 2.30 1.92 1.15 0.00 1.15 0.77 0.00 -1.15 0.00 -0.38 -1.15 -1.15 -2.30 -1.53 0.19

Radar Contractor

Controlled Availability 20%

Contractor Controlled Availability

(ACC) of 99.6% to 100% each calendar month.

Contractor Controlled Availability

(ACC) of 99.1% to 99.59% each calendar month.

Contractor Controlled Availability

(ACC) of not less than 99% each calendar month.

Contractor Controlled Availability

(ACC) of 95% to 98.9% each calendar month.

Contractor Controlled

Availability (ACC) of less than

94.9% each calendar month.

0.00 2.40 2.40 1.60 -1.20 0.00 1.20 0.00 0.00 0.00 0.00 0.00 0.00 1.20 0.00 0.40 0.50

MILSATCOM 20%

Contractor Controlled Availability

(ACC) rate of not less than 99.71% to

100% each calendar month.

Contractor Controlled Availability

(ACC) rate of 99.51% to 99.70% each calendar month.

Contractor Controlled Availability

(ACC) rate of not less than 99.5% each calendar month.

Contractor Controlled Availability

(ACC) rate of 99.30% to 99.49% each calendar month.

Contractor Controlled

Availability (ACC) rate of less than 99.29% each calendar month.

1.20 1.20 2.40 1.60 1.20 1.20 2.40 1.60 2.40 2.40 1.20 2.00 2.40 2.40 2.40 2.40 1.90

Utility Outages 15% Less than 40 minutes of total annual mission impacting downtime due to utility failure.

40 minutes to 53 minutes of total annual mission impacting downtime due to utility failure.

No more than 53 minutes of total annual mission impacting downtime due to utility failure.

53.1 minutes to 60 minutes of total annual mission impacting downtime due to utility failure.

Greater than 60 minutes of total annual mission impacting downtime due to utility failure.

1.20 2.30 1.15 1.55 2.40 2.30 2.30 2.33 2.30 2.30 2.30 2.30 2.30 2.30 2.30 2.30 2.12

Network Management 15%

E-mail, Web, File/Print services, and infrastructure availability rate of

99.81% to 100% each month.

E-mail, Web, File/Print services, and infrastructure availability rate of

99.51% to 99.80% each month.

E-mail, Web, File/Print services, and infrastructure availability rate of

99.5% each month.

E-mail, Web, File/Print services, and infrastructure availability rate of

99.30% to 99.49% each month.

E-mail, Web, File/Print services, and infrastructure availability rate of less than

99.29% each month.

0.00 1.15 1.15 0.77 0.00 0.00 0.00 0.00 0.00 -1.15 -1.15 -0.77 -1.15 -1.15 -2.30 -1.53 -0.38

Telephone Switch 15% Telephone switch availability rate of

99.6% to 100% each month.

Telephone switch availability rate of

99.1% to 99.59% each month.

Telephone switch availability rate of

99% each month.

Telephone switch availability rate of

98.1% to 98.9% each month.

Telephone switch availability rate of less than 98% each month.

1.15 1.15 1.15 1.15 2.30 1.15 0.00 1.15 2.30 2.30 1.15 1.92 2.30 2.30 2.30 2.30 1.63

Total Quality of

Product or Service 100% 0.98 1.56 1.76 1.43 0.98 0.78 1.18 0.98 1.17 0.78 0.58 0.84 0.78 0.98 0.40 0.72 0.99

12 month CPAR average resulted in Overall

SATISFACTORY

rating in the

Quality of

Product or Service

Category

Annual CPAR Scoring Overall Average Value

Ranges

Performance Values

FA2517-15-R-8001 NOTE: SAMPLE ONLY - All values are notional for illustrative purposes RFI #2 – CPARS Matrix

Instructions for Reading Matrix

1) This is an example matrix showing a notional representation of one CPARS category, Quality of Product or Service. The category is broken down into six (6) separate evaluation areas (left-most column). Each evaluation area is weighted according to its relative importance.

2) The top row states the performance values, ranging from +2 (Exceptional) to -2 (Unsatisfactory). The second row states the average value range needed to earn that

CPARS rating. For example, to earn a “Very Good,” the average of all evaluation areas must be between 1.00 and 1.99. Each evaluation area will be evaluated each month and the scores will be averaged. Each quarter there will be a “check-in” period where all the scores for that quarter will be averaged so the Contractor will know how they have scored up to that point. At the end of the year, all scores will be averaged to determine the overall category value.

3) To determine what value is assigned to a certain evaluation area, the performance for that area will be evaluated to determine the performance score. The performance score will then be multiplied by the weight to determine the monthly value for that evaluation area. For example, for January in MILSATCOM, if the contractor maintained an Acc between 99.51% and 99.70%, that would meet the definition of “Very Good” for that evaluation area and would be scored as 1 point.

That 1 point would be multiplied by itself plus the weight for that evaluation area (i.e., 1.20) resulting in a score of 1.2 for January.

4) Each month’s score is averaged each quarter (i.e. Jan-Mar averaged to get 1st Qtr average score). In this example, MILSATCOM received scores of 1.60 in Quarters 1 and 2, 2.00 in Quarter 3, and 2.40 in Quarter 4, for a total annual average score of 1.90. The annual averages for each of the evaluation areas are then averaged together to get an overall score which determines the overall CPARS rating for that category. In this example, for the category of Quality of Product or Service, the

Contractor would have earned an overall score of 0.99 which equates to a CPARS rating of “Satisfactory.”