18.0_DHS_FPS_MegaCenter_Alarm_Requirements.pdf

Last Revised: 7/18/2016 • MAR Doc (1) • Page 4 of 12

PROPERTY OF THE UNITED STATES GOVERNMENT - FOR OFFICIAL USE ONLY

Do not remove this notice - Properly destroy documents when no longer needed.

DATE:

Thank you for selecting the Federal Protective Service (FPS) as your alarm monitoring service provider. FPS maintains four Multi-Regional Emergency Management Control Centers (MegaCenters) across the country. The MegaCenters handle alarm monitoring and radio dispatch of Federal Protective Service Officers (PSO) and Contract Guards for alarm response, criminal activities and emergencies for General Services Administration (GSA) federally owned properties and leased space. Additionally, the MegaCenters notify local authorities; including law enforcement, emergency medical services and/or fire departments, as designated by customer protocols.

Before system installation is complete, the installer/customer must complete the attached application and submit it to the MegaCenter to initiate monitoring services. Make sure to complete every item on the attached application to ensure proper setup of your alarm account. Contact the Technical Services Desk (TSD) if you need additional assistance in completing any part of the application. Failure to complete all sections will cause delays in setup.

To better serve our customers, FPS maintains a standard equipment list that must be adhered to by all of our monitored clients. Therefore, the MegaCenter can only accept Underwriters Laboratory (UL) commercially listed panels from the following manufacturers: Honeywell (Ademco), Bosch (Radionics), Caddx, or Digital Monitoring Products (DMP).

Proprietary panels or panels that are not UL Compliant will not be accepted due to the inability to provide adequate support. All Fire communicators must be UL Listed and inspected by the Local AHJ (Authority Having Jurisdiction) and follow all NFPA 72 standards.

Fax or email the completed form to the Technical Service Desk (TSD) of the respective MegaCenter. Allow 48 hours, or 2 full business days, for account setup. After set-up is complete, contact the MegaCenter to schedule alarm system acceptance testing.

MEGACENTER INFORMATION: This list provides contact information and geographical responsibilities for each MegaCenter. If a customer or installer requires assistance, contact the MegaCenter based on the geographic location of the installation.

MegaCenter Philadelphia Battle Creek Denver Suitland

REGIONAL COVERAGE

AREAS: 1, 2, 3 4, 5, 6 7, 8, 9, 10 11

GEOGRAPHICAL COVERAGE

AREAS: (State Codes)

CT, DE, MA, MD, ME,

NH, NJ, NY, PA,

Puerto Rico, RI, VA, Virgin Islands, VT, WV

AL, FL, GA, IA, IL, IN,

KS, KY, MI, MN, MO,

MS, NC, NE, OH, SC,

TN, WI

AK, AR, AZ, CA, CO,

Guam, HI, ID, LA, MT, ND, NM, NV, OK, OR, Saipan, Samoa, SD, TX, UT, WA, WY

MD (Metropolitan area), VA (Metropolitan area), Washington, DC

ALARM SERVICES DESK

PHONE NUMBER: 1-877-526-5578 1-866-312-4004 1-888-511-5062 1-301-763-9523

ALARM SERVICES DESK

EMAIL ADDRESS:

Philadelphia.Megacenter.

AlarmServices@dhs.gov

BattleCreek.Megacenter.

AlarmServices@dhs.gov

Denver.Megacenter.

AlarmServices@dhs.gov

Suitland.Megacenter.

AlarmServices@dhs.gov

FAX NUMBER: 1-215-521-2099 1-269-565-9545 1-303-236-2151 1-301-763-0060

EMERGENCY NUMBER: 1-877-4FPS411

DHS FPS MegaCenter Alarm Requirements, “MARs” Department of Homeland Security National Protections and Programs Directorate Federal Protective Service MegaCenter Alarm Requirements (MAR)

Last Revised: 7/18/2016 • MAR Doc (1) • Page 5 of 12

Do not remove this notice - Properly destroy documents when no longer needed.

NOTE THE FOLLOWING REQUIREMENTS

PLEASE READ THE ENTIRE PAGE

The installer must adhere to the FPS Design and Installation Standards to be considered complete. FPS can not release payment until every job is 100% completed, inspected and tested.

Cost of monitoring of burglar alarms by the MegaCenter is figured into the GSA leasing agreements. Any location that does not have a GSA building number will be required to provide a Security Work Authorization (SWA) number to the MegaCenter, for billing purposes, prior to starting an account. All fire alarm accounts, encrypted high-speed transmission and environmental sensors will require a SWA number for both creating and monitoring the account. Contact the regional FPS Protection Security Specialist (PSS) at the MegaCenter for SWA request forms.

To better serve our customers, FPS maintains a standard equipment list that must be adhered to by all of our monitored clients. Therefore, the MegaCenter will only accept UL commercially listed panels from Honeywell (Ademco), Bosch (Radionics), Caddx, or Digital Monitoring Products (DMP). Proprietary panels will not be accepted because we cannot remotely program or troubleshoot. (For example, ADT has its own proprietary systems, such as Ademco 128BPADT)

When the application has been successfully completed, fax or email it to the proper MegaCenter. Due to the volume of requests, this information should be sent 48 hours, or two full business days, before a download is required.

Emergencies will be accommodated on a case-by-case basis.

Once the MegaCenter receives all the information, it will be entered into our computer databases and assigned an account number. Contact the MegaCenter 24 hours prior to going on site for installation of the system. It is essential that the MegaCenter has received all the required paperwork. No accounts will be accepted prior to completion of this form.

The Installer/Alarm Contractor shall completely install the security system. The liability of all installation and complete testing is the sole responsibility of the contractor/installer and includes the proper functioning of the zones into the MegaCenter. The FPS MegaCenter will provide minimal support for troubleshooting, but this does not reduce any of the Installer/Alarm Contractor responsibilities. The Installer should have working knowledge of the manufacturer’s system they are installing. The Technical Service Desk (TSD) will not walk the installer though how to install the system. The installer shall contact the MegaCenter Alarm Services Desk for programming standards. Once installation is completed, notify the MegaCenter that the panel is ready to be programmed. Local keypad programming will be locked out and all future programming issues will be handled through the MegaCenter. If installation issues arise, the Installer/Alarm Contractor shall contact the equipment manufacturer’s Technical Support for the system they are installing.

The panel phone line should be on a dedicated phone line but if one line is unavailable, an analog POTs (Plain Old Telephone) line that is wired for proper line seizure with an RJ31X can be used. Digital phone lines such as fiber or VoIP (Voice over Internet Protocol) will not allow for transmission of analog alarm signals. FAX machines, answering machines, and other types of office automation devices may interrupt signal transmission and result in the signals not being properly sent to the MegaCenter. Most alarm manufacturers recommend that you use a dedicated phone line.

When the alarm system is completely installed and programmed to the MegaCenter’s specifications, it must be fully tested with the MegaCenter Alarm Services Desk and the Installer/Alarm Contractor. If required by the installation contract, the Contractor must then schedule an acceptance inspection. Once this inspection is completed and the work determined satisfactory, (by someone other than the installer, i.e. FPS, COTR, or client agency) the MegaCenter can issue a test report indicating all zones have been tested successfully to FPS, COTR, or client agency conducting the inspection as part of the package for final payment.

Once all the information is received, the MegaCenter will provide an account number for the project. The Alarm will be disabled during testing and placed online when all of the require information and testing has been completed.

The Installer/Alarm Contractor is responsible for the installed equipment for one year. The MegaCenters can determine equipment status by remotely performing diagnostics with the programming software. The MegaCenter must be notified by the Agency or Installer/Alarm Contractor prior to taking the alarm system out of service or placing the alarm system on test mode.

Any service changes needing to be made after the initial activation must be done with the MegaCenter’s knowledge. All changes must be faxed or emailed to the MegaCenter prior to the work being performed. A Request for Change form is available for updates to the alarm system through the MegaCenter Technical Service Desk.

Last Revised: 7/18/2016 • MAR Doc (1) • Page 6 of 12

Do not remove this notice - Properly destroy documents when no longer needed.

CONTENTS

To Be

Completed By Customer:

To Be Completed By

Installer:

Page

SUBSCRIBER INFORMATION:

Information about the customer agency subscribing to alarm monitoring and/or installation services.

FPS CONTACT:

Contact information for the FPS representative responsible for this project.

AUTHORIZED ACCOUNT CONTACTS:

List of contacts authorized to perform specific functions regarding the alarm account.

SYSTEM TEST AND ACTIVATION:

Scheduled date and time for final testing of the alarm system. 4

MAINTENANCE SERVICES INFORMATION:

Information regarding the company responsible for maintenance of the alarm system.

MONITORING SERVICES INFORMATION:

Customer-specific information that details the required response actions by FPS while monitoring the alarm account. 5

INSTALLER INFORMATION:

Information about the company that is performing, or has performed, the alarm system installation. 6

ALARM SYSTEM INFORMATION:

Information about the alarm system configurations. 6

PARTITION INFORMATION:

Information about partitioned (or area’d) systems. 6

ACCOUNT MANAGEMENT INFORMATION:

Information regarding the maintenance of the account.

Identifies account holder responsibilities; include system trouble procedures.

KEYPAD INFORMATION:

Information about all keypads attached to the alarm system. 7

FLOOR PLAN INSTRUCTIONS:

Instructions regarding the floor plans required for submission. 7

ZONE / DEVICE INFORMATION:

List of zones/devices included in the alarm system. Includes device inventory.

USER INFORMATION:

List of users authorized to obtain access to the alarmed areas. 9

Required for Card Access:

ACCESS CONTROL SYSTEM INFORMATION:

Information about the access control system configuration, if available. 10

CARD ACCESS CONTROL - USER INFORMATION:

List of users authorized to obtain access to the alarmed areas, if available. 11

Last Revised: 7/18/2016 • MAR Doc (1) • Page 7 of 12

Do not remove this notice - Properly destroy documents when no longer needed.

SYSTEM TEST AND ACTIVATION

INSTRUCTIONS: Provide a scheduled test date. The system will not go online until a complete and thorough test is completed. The test should be coordinated with the installer on site and the MegaCenter. The MegaCenter will make every effort to meet the scheduled test date and time; however, re-scheduling may be necessary to accommodate testing parties.

SCHEDULED TEST DATE:

SCHEDULED TEST TIME:

MAINTENANCE SERVICES INFORMATION

INSTRUCTIONS: Provide the following information regarding the maintenance provider of the alarm system. List person FPS is to contact to coordinate maintenance/repair services under the authorized agency representative section – Maintenance Manager. If FPS will be your Maintenance Service Provider, complete and attach the Security Work Agreement.

MAINTENANCE PROVIDER COMPANY NAME:

MAINTENANCE PROVIDER COMPANY ADDRESS:

CONTACT PERSON:

CONTACT PHONE:

CONTACT FAX:

CONTACT EMAIL:

IS THE FEDERAL PROTECTIVE SERVICE AUTHORIZED TO

CONTACT THE MAINTENANCE PROVIDER DIRECTLY FOR

REPAIRS OF THE ALARM SYSTEM ON THE AGENCY’S BEHALF

YES

NO

EMERGENCY

REPAIRS ONLY

FPS SECURITY WORK AGREEMENT (SWA) NUMBER:

AGENCY WORK AUTHORIZATION NUMBER:

FPS ACCOUNT NUMBER:

SUBSCRIBER INFORMATION

INSTRUCTIONS: Provide information pertaining to the customer of the alarm account.

AGENCY NAME:

AGENCY ADDRESS:

GSA BUILDING NUMBER (If applicable):

BUILDING NAME:

BUILDING ADDRESS (Include street address, city, state and zip):

SUITE/ROOM:

FLOOR:

BUILDING MANAGER /

PROPERTY MANAGER:

OFFICE PHONE:

CELL PHONE:

FAX:

EMAIL ADDRESS:

ACCOUNT PASSWORD:

The account password is used to verify a customer’s legitimacy to be on the premises when the MegaCenter calls in response to alarm activations. The FPS account number AND password will be required when requesting alarm/account information or to place your account in an offline status. As a security measure, we recommended you change your account password on a regular basis.

FPS CONTACT

FPS INSPECTOR OR SECURITY SPECIALIST: Provide contact information for the Inspector or Specialist assigned to this project.

NAME (PRIMARY):

AUTHORIZED ACCOUNT CONTACTS

AUTHORIZED SECURITY MANAGER: Contacts authorized with full authority to make changes to any part of the account.

NAME (PRIMARY):

NAME (ALTERNATE):

AUTHORIZED FUNDING OFFICIAL: Contacts authorized to provide and approve funding for monitoring and maintenance services.

NAME:

AUTHORIZED MAINTENANCE MGR: Contacts authorized to coordinate and manage alarm system maintenance.

NAME:

Last Revised: 7/18/2016 • MAR Doc (1) • Page 8 of 12

Do not remove this notice - Properly destroy documents when no longer needed.

Emergency Notification List (ENL) Information:

The call-lists, shown below, determine when the MegaCenter will contact the site; DURING normal business hours (Day), and when to contact the designated individuals AFTER normal business hours (Evening) for alarm activations.

During Business Hours Alarm Activations:

Business Hours: AM PM TO AM PM

Work Days: Sunday Monday Tuesday Wednesday Thursday Friday Saturday

Time Zone: EST CST MST PST

If the alarm system sends a signal during the business hours provided above, outline the order in which phone numbers should be called. Please provide a minimum of two individuals to contact during and after hours.

Check this box if you would like office personnel contacted prior to law enforcement response during business hours.

* Each phone number must be unique *

* PREMISES NUMBER MUST BE ON THE BUSINESS HOURS CALL LIST *

Call Order

Contact Person Business Hours Telephone Numbers

1 Premises Number Ext.

PSO Ext.

Ext.

Local Police 24 hour dispatch (NOT 911) X If applicable, list other authorized personnel that are not contacts but can request reports, test, and make changes.

After Business Hours, Weekend & Holiday Alarm Activations:

When an alarm is received outside business hours, or a correct password is not received, outline the order in which phone numbers should be called.

Check this box if you would like office personnel contacted prior to law enforcement response after business hours.

* LOCAL POLICE MUST BE ON THE AFTER HOURS CALL LIST *

* Each phone number must be unique and there must be at least one land line *

Call Order

Contact Person After Hour Numbers Home - Cell - Pager

Last Revised: 7/18/2016 • MAR Doc (1) • Page 9 of 12

PARTITION INFORMATION

INSTRUCTIONS: List information regarding other partitioned areas. Include Account No. (if known) for each area along with the location. Every partitioned area needs to have at least one keypad.

AREA ACCOUNT

NO.

KEYPAD

ADDRESS

DESCRIPTION OF AREA (Include Location)

GSA BUILDING NUMBER (If applicable):

BUILDING NAME:

BUILDING ADDRESS (Include street address, city, state and zip):

SUITE/ROOM:

FLOOR:

INSTALLER INFORMATION

INSTRUCTIONS: Provide information pertaining to the company providing installation services of the alarm system.

COMPANY NAME:

ATS Alaska

STREET ADDRESS:

139 E 52st Avenue, Suite 100

CITY:

Anchorage

STATE:

Alaska

ZIP CODE:

99503

OFFICE PHONE:

907-868-5100

OFFICE FAX:

SERVICE MANAGER NAME:

Bobby Alston

SERVICE MANAGER PHONE:

907-868-5100

SERVICE MANAGER EMAIL:

balston@atsalaska.com

TECHNICIAN NAME:

TECHNICIAN PHONE:

ALARM SYSTEM INFORMATION

NEW FPS ACCOUNT #: EXISTING OR TEMPORARY ACCOUNT #:

ALARM SYSTEM STATUS:

(Check One) NEW UPGRADE RELOCATION

ALARM SYSTEM TYPE:

(Check All That Apply) INTRUSION DURESS ENVIRONMENTAL FIRE

ALARM PANEL TYPE:

(Include Model Number)

HONEYWELL

CADDX

DMP

RADIONICS

PANEL PHONE NUMBER: (Include dial prefix when needed)

LOCATION OF PANEL AND TRANSFORMER:

NOTE: The following phone line connections will be accepted by FPS, dedicated and or RJ31X connections with proper line seizure and programming to enable the MegaCenters to connect remotely at any time. For Internet monitoring, IP addresses must be static and designated solely for alarm monitoring purposes.

Internet Monitoring: The customer MUST provide the MegaCenter with a Static IP address of their Internet router. The customer also needs to open port 7700 (UDP) inbound on their firewall and forward port 7700 (UDP) on their firewall to the alarm panel.

NETWORK INTERFACE MODULE TYPE:

NOTE: It is the responsibility of the onsite IT staff to make sure all routers and ports are configured properly. Also it is highly recommended that a telephone be connected to the panel as a means of secondary communication

DEVICE IP ADDRESS (MUST BE STATIC):

MAC ADDRESS:

NAT’ed IP ADDRESS (if available):

RAM DATA LOCK CODE, OR CSID (MUST BE DEFAULT OR ENTER

HERE):

Last Revised: 7/18/2016 • MAR Doc (1) • Page 10 of 12

KEYPAD INFORMATION

INSTRUCTIONS: List the manufacturer, model and serial number for each keypad attached to the system.

KEYPAD

ADDRESS

AREA

NO.

AUDIBLE

( Y or N )

LOCATION MANUF. MODEL NO. SERIAL NO.

FLOOR PLAN INSTRUCTIONS

INSTRUCTIONS: Provide a clean reproducible copy of building or office area floor plan(s), showing all devices, zones and point IDs.

These plans will be scanned into our alarm automation software to assist the responding agency with locating the exact area of the alarm.

If possible, we would prefer the above requested drawings or plans in automated format. AutoCAD files are preferred but .PCX, .BMP or .JPG formats are acceptable. SEE SAMPLE DRAWING.

Last Revised: 7/18/2016 • MAR Doc (1) • Page 11 of 12

ZONE/DEVICE INFORMATION

INSTRUCTIONS: List information regarding all alarmed devices (zones). List the manufacturer, model and serial number for each type of device installed. Identify the zone and/or area it is attached to. Provide a zone description that can be used when reporting an alarm condition to a responding authority. If a Duress device exists, state whether it is audible or silent. Duplicate form to add additional zones. Only one device can be used per zone.

Device Types Response Types BUR – Intrusion, burglary, door, and motion devices 24 - 24 Hour DUR – Duress devices D - Delay PAN – Panic devices P - Perimeter ENV – Environmental, temperature, and humidity devices F - Follower GLS – Glass break devices I - Instant TRB – Trouble devices FIR – Fire devices TPR – Tamper devices SUP – Supervisory devices

ZONE

NO.

AREA

NO.

DEVICE

TYPE

DURESS:

SILENT/

AUDIBLE

ZONE DESCRIPTION

(Include Location)

RESP.

TYPE

MANUF. MODEL NO. SERIAL NO.

Last Revised: 7/18/2016 • MAR Doc (1) • Page 12 of 12

USER INFORMATION

INSTRUCTIONS: List persons designated as authorized users of the system. Each user should be assigned a pass code and authority level. The user pass code is typically a four-digit number. The authority level limits the user to specific functions. Duplicate form to add additional users.

AUTHORITY LEVEL OPTIONS: ‘E’ indicates the function is ENABLED.

D is ar m

M as te r

A rm

D el ay

P er im et er

In st an t

V ie w A re a

S ta tu s

V ie w

M em or y

V ie w Z on e

S ta tu s

W al k Te st

C ha ng e

P as sc od e

A dd

U se r

D el et e

U se r

B yp as s a Zo ne

U nb yp as s a

Zo ne

R es et

S en so rs

Fo rc e A rm

Level 1 E E E E E E E E E E E E E E Level 2 E E E E E E E E E E E Level 3 E E E E E E Level 4 E E

USER NO.

USER NAME

PASSCODE /

CARD ACCESS #

AUTHORITY

LEVEL

AREAS

ASSIGNED

Last Revised: 7/18/2016 • MAR Doc (1) • Page 13 of 12

Do not remove this notice - Properly destroy documents when no longer needed.

ACCESS CONTROL SYSTEM INFORMATION

INSTRUCTIONS: IF APPLICABLE, the installer is to complete this section regarding configurations of the access control system.

Check each item as applicable except where designated otherwise.

DOOR PROFILE: DOOR

DOOR

DOOR

DOOR

DOOR

DOOR

DOOR

DOOR

8 DESCRIPTION:

Lock backup power supply?

Calculated standby power time? hours.

Mortise Lock? Is a mortise lock installed?

Magnetic Lock? Is a magnetic lock installed?

Strike? Is a door strike installed?

Entry Area # 1–8 Assign an area to the door controller for communication

Cmd Center # Scope 1-8 Enter CC# that determines where user can make changes

Door Zone # Enter the Zone# that will be assigned to this door (not 1- 8)

Interlock Zone # Enter the interlock Zone number

Auto Door Automatically unlock door when this area is disarmed?

Fire Unlock?

Release door on IDS fire alarm?

Disarm on open?

No = Area will disarm after a valid card read

Card type Enter 0 for 26 bit and 3 for 37 bit (Bosch uses only 26)

STRIKE PROFILE: DOOR

DOOR

DOOR

DOOR

DOOR

DOOR

DOOR

DOOR

8 DESCRIPTION:

Strike Time? 1-240 seconds

Enter the output relay activation time on a valid card read

Shunt Time? 1-240 seconds

Enter the time that the door Zone will be shunted

Buzz Time? 1-240 seconds

Enter the output relay buzzer activation time

Extend Time? 1-30 seconds

Enter strike, buzz & shunt extend time on door held open

Deactivate on Opening?

Yes = Strike will deactivate on physical door opening

Request to ENTER shunt only?

Yes = Programmed shunt time without lock release

Request to EXIT shunt only?

Yes = Programmed shunt time without lock release

Last Revised: 7/18/2016 • MAR Doc (1) • Page 14 of 12

CARD ACCESS CONTROL - USER INFORMATION

INSTRUCTIONS: Enter the following information for each user:

CARD # The access control card number assigned to the user. Usually stamped on the rear of the card and will be less than 65535.

SITE # The Site Code for the access control card assigned to the user. A hidden number given by the card manufacturer.

AREAS 1 - 8 The authority level (1 – 4) for the areas or partitions that the cardholder will be allowed to access. (Levels described below).

USER NO.

(FPS USE

ONLY)

USER NAME

CARD #: SITE

CODE

AREA

AREA

AREA

AREA

AREA

AREA

AREA

AREA

Last Revised: 7/18/2016 • MAR Doc (1) • Page 15 of 12

Do not remove this notice - Properly destroy documents when no longer needed.

Add Remov e Change (P)rimary

(A)lternate

FPS

ID: CONTACT NAME: OFFICE

PHONE:

CELL

PHONE: EMAIL ADDRESS:

PREMISES PHONE NO: LOCAL POLICE:

Add Remov e Change Order FPS ID: CONTACT NAME: OFFICE PHONE: CELL PHONE: HOME PHONE:

Add Remove Change ZONE

NO:

DEVICE

TYPE:

ZONE DESC

(Include Location)

MANUF. MODEL NO. SERIAL NO.

User(s) Modify user(s) as listed. Check Add to add user(s) access to the system. Check Remove to remove user(s) access from the system. Check Change to change user(s) access (name or user code) to the system.

Add Remove Change USER NO:

(FPS USE)

USER NAME: USER

CODE:

AUTHORITY

LEVEL:

AREAS

ASSIGNED:

Other Describe clearly the change requested if not listed above.

REQUEST FOR CHANGE REQUEST DATE: FPS SERVICE REQUEST ID:

INSTRUCTIONS: Provide instruction regarding your request for changing account information (i.e. contacts, zones, users). This document serves as the official request to modify account information. Changes will ONLY be accepted from an Authorized Security Manager identified on the original Alarm Requirements Document. Submit this request via EMAIL or FAX to the appropriate MegaCenter. (This page only). If emailing this request, it must come from an Authorized Security Manager’s email address. If faxing this request, the Authorized Security Manager must sign it in the Requestor block below. Most changes are performed within 24 hours;

however, depending on the complexity of the request, additional time may be required. The Requestor will be notified upon completion of this request.

FPS ACCOUNT NO.

REQUESTOR:

(Include Signature)

REQUESTOR

PHONE:

REQUESTOR EMAIL:

Security Manager(s) Modify Security Manager information as listed. Identify whether the person will be the Primary (P) or Alternate (A) Security Manager.

Contact(s

Modify contact information as listed. Check Add to add contact(s) to the call list. Check Remove to remove contact(s) from the call list. Check Change to change a contact(s) name, phone number(s) or call order. The order represents the order in which the contact(s) are attempted to notify.

Zone(s) Modify zone information as listed. Check Add to add zone(s) to the alarm system. Check Remove to remove zone(s) from the system. Check Change to change zone(s) number, area, device type and/or description (includes location).