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ATTACHMENT 1
PRICING – SCHEDULE A, B AND C
SCHEDULE A - CONSULTING FEE SCHEDULE AND POLICIES
Customer will be charged for all Professional Services rendered on behalf of Customer according to the schedule below. Travel time to/from the Customer sites will be charged at 50% of the regular hourly rate.
Workforce Software Consulting Fee for Contract Effective July 1, 2017 Title
Hourly Rate
| Senior Technical Writer |
| $120 |
| Junior Software Engineer |
| $135 |
| Quality Control Consultant |
| $135 |
| Configuration & Support Consultant |
| $150 |
| DBA/Network Administrator |
| $170 |
| Senior Quality Control Consultant |
| $182 |
| Installation Specialist |
| $187 |
| Implementation Consultant 1 |
| $187 |
| Senior DBA / Network Administrator |
| $205 |
| Implementation Consultant 2 |
| $215 |
| Quality Assurance Manager |
| $220 |
| Senior Implementation Consultant |
| $240 |
| Principal / Partner / Director |
| $305 |
All fees are presented in United States Dollars.
The fees are firm for the initial contract period of July 1, 2017 – June 30, 2019. Any future increases shall be the same schedule Workforce generally charges the majority of its customers in the United States and shall not on average increase the rates per hour by more than the higher of (a) 5%, or (b) the increase in the Consumer Price Index over the prior 12 month period.
Workforce may periodically revise the titles of consultants assigned to Customer with 30 days prior written notice when such consultants move into different positions.
SCHEDULE B – SOFTWARE LICENSES, HARDWARE AND SUPPORT PLANS PRICE SCHEDULE
Additional licenses for items with a license metric of “Active Employees” may be obtained in blocks of 100 Active Employees. For all additional licenses required by STATE, pricing for such licenses will be determined as follows:
1. The “Base License Fee” will be the same unit prices specified below.
| Software Module |
| License Metric |
| Unit Price for Perpetual License |
| Unit Price for Monthly Periodic License |
EmpCenter Time and Attendance Applications
| EmpCenter Time and Attendance Base Module |
| Active Employees |
| $45 |
| $1.45 |
| Accruals and Absence Management |
| Active Employees |
| $20 |
| $0.65 |
| Attendance Point Tracking & Alert Manager |
| Active Employees |
| $8 |
| $0.25 |
| FMLA Manager |
| Active Employees |
| $10 |
| $0.35 |
| Employee Self Service |
| Active Employees |
| $30 |
| $1.00 |
| Activity Based Costing |
| Active Employees |
| $20 |
| $0.65 |
| Interface Connect |
| Active Employees |
| $15 |
| $0.50 |
| Multiple Assignments |
| Active Employees |
| $15 |
| $0.50 |
| WebClock Only |
| Active Employees |
| $10 |
| $0.35 |
| Data Collection Terminal Server |
| Active Employees |
| $8 |
| $0.25 |
EmpCenter Advanced Scheduling Applications
| EmpCenter Advanced Scheduling Base Module |
| Active Employees |
| $40 |
| $1.30 |
| Demand Scheduling |
| Active Employees |
| $20 |
| $0.65 |
| Shift Bidding |
| Active Employees |
| $8 |
| $0.25 |
| Overtime Equalization |
| Active Employees |
| $12 |
| $0.40 |
| PTO Bidding and Assignment |
| Active Employees |
| $8 |
| $0.25 |
| Skills and Constraints |
| Active Employees |
| $15 |
| $0.50 |
| Call Out |
| Active Employees |
| $15 |
| $0.50 |
Policy Templates (optional, choose no more than one):
| Commercial Policy Templates |
| Active Employees |
| $10 |
| $0.35 |
| Utilities Policy Templates |
| Active Employees |
| $10 |
| $0.35 |
| K-12 Policy Templates |
| Active Employees |
| $10 |
| $0.35 |
| Higher Education Policy Templates |
| Active Employees |
| $10 |
| $0.35 |
| Government Policy Templates |
| Active Employees |
| $10 |
| $0.35 |
Environmental and Technical Modules
| Oracle E-Business Interface Connect |
| Active Employees |
| $10 |
| $0.35 |
| SAP HR Interface Connect |
| Active Employees |
| $10 |
| $0.35 |
| Solaris or HP/UX Platform Support |
| Active Employees |
| $8 |
| $0.25 |
| AIX Platform Support |
| Active Employees |
| $10 |
| $0.35 |
| DB2-UDB Platform Support |
| Active Employees |
| $8 |
| $0.25 |
| AS/400 DB2 Platform Support |
| Active Employees |
| $12 |
| $0.40 |
| WebSphere Connector |
| Active Employees |
| $8 |
| $0.25 |
Additional Software Modules
| Report Writer |
| Named User |
| $900 |
| $30 |
| LoadSimulator for EmpCenter |
| Site License |
| $15,000 |
| $3,000 |
| LoadSimulator for EmpCenter - 3 month license |
| Site License |
| $9,000 |
| N/A |
| Automated Policy Tester for EmpCenter |
| Site License |
| $10,000 |
| $2,000 |
2. STATE will be provided the volume discounts below for all licenses acquired by Active Employee based on the cumulative licenses acquired by any PARTICIPATING ENTITY to arrive at the “Gross License Fee”. Cumulative licenses shall include licenses initially acquired by the STATE under the License Agreement.
| Cumulative Quantity of Licenses Obtained by the PARTICIPATING ENTITY |
| Volume Discount |
3. STATE will be provided an additional 10% discount off of the Gross License Fee to determine the “Net License Fee charged to the PARTICIPATING ENTITY.
Hardware
USB readers may be obtained from CONTRACTOR at the following prices:
| USB Barcode Scanner Gun |
| $299 |
| USB Fingerprint Reader |
| $300 |
| USB Magnetic Stripe Reader |
| $229 |
| USB Proximaty Reader |
| $349 |
Prices do not include shipping and handling charges which are extra. All carry a one (1) year warranty against defective parts and workmanship.
Support Plan Fees Pricing and options for support are provided below. Support for any new software licenses beyond the initial license is based on the rates below and pro-rated through the end of the current support period.
EmpCenter™ Subscription and Support Plan Descriptions
Phone Support
8:30 am – 8:30 pm Eastern Time, M-F except holidays
(see Note 1)
(see Note 2) (see Note 3) (see Note 4)
Response Times
Severity 1
| 2 Business Hours |
| 1 Business Hour |
Severity 2
| 4 Business Hours |
| 2 Business Hours |
Severity 3
| 1 Business Day |
| 1 Business Day |
Toll-free Support Line
Senior Support Consultants
Product Updates
Priority Patch Release Scheduling (see Note 5)
Account Management
Quarterly Installation Review (see Note 6)
Assigned Support Manager
Support Services
| Support Hours per Year |
| Unlimited |
| Unlimited |
| Unlimited |
VPN for Fast Turnaround Time (see Note 7)
| Authorized Support Contacts |
| 2 |
| 4 |
| 6 |
Training Services
| Access to Quarterly Webinar/Training Sessions |
| Additional Charge |
| ( |
| ( |
| Training Webinars on New Releases |
| Additional Charge |
| ( |
| ( |
Discounts on Training Courses (see Note 8)
Other
Advisory Board Membership
Fees
| Annual Support Fee (see Note 9) |
| 18% |
| 20% |
| 23% |
Notes—Bronze, Silver, and Gold Support Plans
1. WorkForce holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas in the United States.
2. Under the Bronze Support Plan, phone support is available outside of the standard call support times at a charge of $500 plus Professional Services fees for all time spent, regardless of the cause of the problem.
3. Under the Silver Support Plan, phone support for Severity 1 problems is included at no additional charge. Support for Severity 2 and Severity 3 incidents is available outside of the standard call support times at a charge of $250 plus Professional Service fees for all time spent, regardless of the cause of the problem.
4. Under the Gold Support Plan, phone support for Severity 1 and Severity 2 problems is included at no charge. Support for Severity 3 incidents is available outside of the standard call support times at a charge of $250 plus Professional Service fees for all time spent, regardless of the cause of the problem.
5. Under Gold Support, Customer gets priority scheduling for the release of patches for incidents which are affecting Customer.
6. WorkForce shall perform a quarterly review with Customer of outstanding support issues with a senior support team member and an assigned Support Manager. During this review, WorkForce will provide recommendations on issues affecting Customer and may recommend configuration changes, product patches, or upgrades to Customer’s configuration based on its review.
7. With the Silver and Gold Support Plans, Workforce maintains a dedicated PC with the ability to quickly connect to Customer via Remote Desktop or other VPN software. This eliminates any setup time needed to get a VPN hooked up, enabling much faster response time to support requests.
8. Customer is provided a discount on regularly scheduled, non-private courses at WorkForce’s facilities.
9. Support Fees are paid in advance of each support period and are calculated as a percent of the gross software fees unless otherwise specified. WorkForce Software offers multi-year support plans as an option. Contact WorkForce Software for a price quote.
Managed Server Support
10. Recommendations from WorkForce to install a new release of the Application Software to correct a specific known problem or to minimize the impact of a likely problem.
11. Based on the recommendations of WorkForce, and with approval from Customer, WorkForce shall perform upgrades. The purpose of the upgrade is to install a new release of the Application Software that provides corrections or new features. The upgrade shall involve the following actions on the part of Customer and WorkForce:
a. WorkForce shall back up or instruct Customer to back up a Software Installation.
b. WorkForce shall install and migrate any data in a Test Installation.
c. Customer shall be solely responsible to determine if the Test Installation is functioning correctly and shall instruct WorkForce to migrate the new release to a Production Installation.
d. WorkForce shall install the new release into the Production Installation and migrate all data. Customer shall be solely responsible to determine if the Production Installation is functioning correctly prior to using the Production Installation.
e. Customer shall notify their end users when an upgrade is in progress and when it is completed.
f. Any requests to configure any new functionality in the new version of the Application Software shall be done as a Professional Service.
12. The annual support fee for the Managed Server Support is in addition to the fee for the Limited, Bronze, Silver, or Gold Support Plans.
SCHEDULE C – SUPPORT & MAINTENANCE FEES BY ACTIVE DEPARTMENT
| Department |
| Products |
| License Count |
| Per User Rate |
| Fee for Initial Contract Term |
| ITD |
| Time & Attendance |
| 300 |
| $25.61 |
| $7,683.77 |
| DOT |
| Time & Attendance |
| 1,300 |
| $24.78 |
| $32,210.69 |
| Human Services |
| Time & Attendance |
| 2,275 |
| $26.94 |
| $61,343.00 |
| Human Services |
| Advanced Scheduler |
| 600 |
| $21.69 |
| $13,661.50 |
13. On an annual basis, STATE reserves the right to reduce license count and recalculate Support and Maintenance Fees.
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