COMM170_Managing_Conflict_and_Difficult_Conversations.pdf
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This document is a course syllabus for COMM170: Managing Conflict and Difficult Conversations, offered by Mays & Associates, Ltd through their M&A Culture Building Institute. The course is designed as a 3-hour training module that can be delivered online or in-person, with availability from 2024-2026. The instructor is Dr. Shanda L. Gore, who has 25 years of experience and advanced degrees in communications and leadership.
The course is a Badge Qualifier that provides 1/2 credit toward a potential M&A Culture Building Institute Certificate (requiring 12 total hours). The training focuses on conflict management skills, with course objectives including identifying conflict triggers, practicing critical thinking, understanding communication approaches, and building verbal and nonverbal communication skills. The curriculum includes four exploring activities: "Identify the Point", "Know Thy Self", "Where Can We Start?", and "Role Play". No prerequisites are required, and participants will need basic technical skills like understanding online meeting tools and using chat software. Course materials will be provided during the training, and the delivery method will involve web-based readings, videos, audio, and collaborative activities.
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MAYS pg. 1 Information is proprietary to MAYS and is not to be shared outside of the intended organization.
COMM170: Managing Conflict and Difficult Conversations Mays & Associates, Ltd
M&A Culture Building Institute
Badge Qualifier (1/2 Credit) 3 Hours
Instructor: Dr. Shanda L. Gore Office Hours: By Appointment Office Location: In Person or Online Office Phone: 419-318-8778 Email: shanda.gore@maysassociatesltd.com
Available Years: 2024-2026 Class Location/Times: TBD Lab Location/Times: TBD Support Podcast: PinLeader™ Podcast Company Website: www.maysassociatesltd.com
COURSE DESCRIPTION
Welcome to COMM170: Managing Conflict and Difficult Conversations! In all workplaces miscommunications and conflicts will occur. This course assists participants with identifying both internal and external triggers to conflict, effectively starting and resolving a difficult conversation, and how to identify when assistance is needed to foster and sustain a safe discussion environment.
Created and taught by a 25-year expert with a bachelor’s in communications, a master’s in mass communications, and a Doctor of Education in leadership, this training can be a stand alone or in a program focused on leadership development, the strategic planning process, and/or culture building. This course qualifies 1/2 Credit toward a Badge from the nonprofit, M&A Culture Building Institute. The earned Badge can later be applied toward an M&A Culture Building Institute Certificate (12 hours total required).
COURSE OBJECTIVES
Upon completion of this course, the participant will be able to:
1. Identify ways to manage conflict and identify when assistance is needed.
2. Recognize effective critical thinking and practice analyzing information.
3. Understand and identify personal and environmental triggers.
4. Gain tools to support an approach for psychological safety when encouraging communication.
5. Build upon current communication skills including verbal and nonverbal.
EXPLORING ACTIVITIES
#1 Identify the Point #2 Know Thy Self #3 Where Can We Start?
#4 Role Play
TEACHING STRATEGIES
This training course is designed to be online or in person to stimulate student learning through the web-based delivery of readings, video, and audio, as well as collaborative exploring activities involving either asynchronously or synchronously in discussions.
https://www.maysassociatesltd.com/roar-podcast http://www.maysassociatesltd.com/
MAYS pg. 2 Information is proprietary to MAYS and is not to be shared outside of the intended organization.
PREREQUISITES
None.
TECHNICAL SKILLS
To succeed in this training course, it will be important for learners to possess the following technical skills:
1. Understanding of online meeting tools
2. Locate and access information using a web search engine.
3. Use chat or IM software for real-time communication.
RECOMMENDED TEXTS AND MATERIALS
Any needed materials will be provided during the course.
TECHNOLOGY REQUIREMENTS
Browser Check Page
Participants need to have access to a properly functioning computer throughout the virtual course. Access to a handheld for interactive exploring activities is recommended.
Software
Participants need to have the ability to reach the internet for Zoom or Microsoft Teams for the virtual course.
High-speed Internet access is recommended.
COURSE POLICIES
Copyright Notice
The materials in the course are owned by Mays & Associates, Ltd. Only participants enrolled in this course may use any literature for this course and are not to provide it to another group or entity.
COMMUNICATION GUIDELINES
Email:
This training is for you, so if you are having trouble understanding any aspect of it, please let me know. I am here to help, and will do my best to respond as soon as possible.
Discussion:
If in person or virtually, participation is vital to meet the training outcomes and your active engagement during this course helps the experience be educational.
Real-Time Communication:
A chat tool is available during Zoom and Team trainings. Please reach out in case of any questions.
Netiquette:
It is important to be courteous and civil when communicating with others. Participants taking virtual courses are asked to be non-judgmental, courteous, attentive, calm and professional with peers and any instructors.
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