ACC850_Accessible_Transportation_J_Putting_Theory_into_Practice.pdf

MAYS pg. 1 Information is proprietary to MAYS and is not to be shared outside of the intended organization.

ACC850: Accessible Transportation-Putting Theory into Practice Mays & Associates, Ltd

M&A Culture Building Institute

Badge Qualifier (1/2 Credit) 3 Hours

Instructor: Ms. Dawn Bentley, M.Ed.

Office Hours: By Appointment Office Location: In Person or Online Office Phone: 419-318-8778 Email: info@maysassociatesltd.com

Available Years: 2024-2026 Class Location/Times: TBD Lab Location/Times: TBD Support Podcast: PinLeader™ Podcast Company Website: www.maysassociatesltd.com

COURSE DESCRIPTION

Welcome to ACC850: Accessible Transportation, Putting Theory into Practice! During this course, participants will take the knowledge gained from prior courses or from their staff’s disability expert and discuss how to turn their insights into practice. Reviews on the impact that transportation has on barriers to access and exploring practices for developing effective transportation programs will be part of the course, including the customer service component. Although there are no required requisite courses, it is recommended that ACC800 Disability Download and ACC830 What does the ADA Say? be taken first if no disability expert is part of the team or attending sessions.

Created and taught by an expert in accessibility and part of the MAYS team, Ms. Bentley is the President and Founder of CAIRE, LLC (Community Access Inclusion Representation and Equity) and has more than 20 years’ experience working in the area of disabilities. Additionally, Ms. Bentley holds a bachelor's in early childhood and special education and a master’s in education. This course qualifies 1/2 Credit toward a Badge from the nonprofit, M&A Culture Building Institute. The earned Badge can later be applied toward an M&A Culture Building Institute Certificate (12 hours total required).

COURSE OBJECTIVES

Upon completion of this course, the participant will be able to:

1. Identify barriers to access often experienced by marginalized communities.

2. Develop a plan for an effective transportation program.

3. Implement more effective customer service strategies.

ADDITIONAL EXPLORATION

• Impact of ADA on transportation

• The effect transportation has on barriers to access

• Different types of transportation (fixed, paratransit)

• Practices for developing effective accessible transportation programs

• ADA requirements for transportation facilities

• Effective customer service, including: responding to transportation requests, responding to complaints, and marketing

• Resources https://www.maysassociatesltd.com/roar-podcast http://www.maysassociatesltd.com/

MAYS pg. 2 Information is proprietary to MAYS and is not to be shared outside of the intended organization.

TEACHING STRATEGIES

This training course is designed to be online or in person to stimulate student learning through the web-based delivery of readings, video, and audio, as well as collaborative exploring activities involving either asynchronously or synchronously in discussions.

PREREQUISITES

No prerequisites but it is recommended that participants take ACC800 Disability Download and ACC 830 What does the ADA Say? if no disability expert is on staff or on the team.

TECHNICAL SKILLS

To succeed in this training course, it will be important for learners to possess the following technical skills:

1. Understanding of online meeting tools

2. Locate and access information using a web search engine.

3. Use chat or IM software for real-time communication.

RECOMMENDED TEXTS AND MATERIALS

Any needed materials will be provided during the course.

TECHNOLOGY REQUIREMENTS

Browser Check Page

Participants need to have access to a properly functioning computer throughout the virtual course. Access to a handheld for interactive exploring activities is recommended.

Software

Participants need to have the ability to reach the internet for Zoom or Microsoft Teams for the virtual course.

High-speed Internet access is recommended.

COURSE POLICIES

Copyright Notice

The materials in the course are owned by the instructor of this course. Only participants enrolled in this course may use any literature for this course and are not to provide it to another group or entity.

COMMUNICATION GUIDELINES

Email:

This training is for you, so if you are having trouble understanding any aspect of it, please let me know. I am here to help and will do my best to respond as soon as possible.

Discussion:

If in person or virtually, participation is vital to meet the training outcomes and your active engagement during this course helps the experience be educational.

Real-Time Communication:

A chat tool is available during Zoom and Team trainings. Please reach out in case of any questions.

MAYS pg. 3 Information is proprietary to MAYS and is not to be shared outside of the intended organization.

Netiquette:

It is important to be courteous and civil when communicating with others. Participants taking virtual courses are asked to be non-judgmental, courteous, attentive, calm and professional with peers and any instructors.