COMM110_Building_Trust_and_Fostering_Communication.pdf
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This document is a course syllabus for COMM110: Building Trust and Fostering Communications, offered by Mays & Associates, Ltd through their M&A Culture Building Institute. The course is designed as a badge qualifier worth 1/2 credit, available from 2024-2026, and will be taught by Dr. Shanda L. Gore, an expert with 25 years of experience in communications and leadership education.
The 3-hour training course focuses on developing trust and communication skills, with specific objectives including defining trust culture, recognizing trust barriers, supporting psychological safety, understanding AI's role in communication, and enhancing listening skills. The course can be delivered online or in-person and includes exploring activities such as "The Trusted Five" and "Empathy versus Sympathy". Participants do not require prerequisites but should have basic technical skills like understanding online meeting tools and using chat software. Upon completion, participants can earn a partial credit toward an M&A Culture Building Institute Certificate, which requires a total of 12 hours of training.
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MAYS pg. 1 Information is proprietary to MAYS and is not to be shared outside of the intended organization.
COMM110: Building Trust and Fostering Communications Mays & Associates, Ltd
M&A Culture Building Institute
Badge Qualifier (1/2 Credit) 3 Hours
Instructor: Dr. Shanda L. Gore Office Hours: By Appointment Office Location: In Person or Online Office Phone: 419-318-8778 Email: shanda.gore@maysassociatesltd.com
Available Years: 2024-2026 Class Location/Times: TBD Lab Location/Times: TBD Support Podcast: PinLeader™ Podcast Company Website: www.maysassociatesltd.com
COURSE DESCRIPTION
Welcome to COMM110: Building Trust and Fostering Communications! To effectively work as a team to accomplish goals, individuals need to be able to trust and communicate effectively. This class is designed to help identify what an effective trust culture is, mitigate situations that diminish trust, learn and reinforce tools for effective communications, and build awareness on how digital tools are impacting trust culture.
Created and taught by a 25-year expert with a bachelor’s in communications, a master’s in mass communications, and a Doctor of Education in leadership, this training can be a stand alone or in a program focused on leadership development, the strategic planning process, and/or culture building. This course qualifies 1/2 Credit toward a Badge from the nonprofit, M&A Culture Building Institute. The earned Badge can later be applied toward an M&A Culture Building Institute Certificate (12 hours total required).
COURSE OBJECTIVES
Upon completion of this course, the participant will be able to:
1. Define and identify a Trust culture.
2. Recognize barriers to trust and how to mitigate those situations that diminish trust.
3. Gain tools to support an approach for psychological safety when encouraging communication.
4. Identify how A.I. plays a role in trust and communication.
5. Build upon current listening skills.
EXPLORING ACTIVITIES
#1 The Trusted Five #2 Sourcing #3 Empathy versus Sympathy #4 What Did They Say?
TEACHING STRATEGIES
This training course is designed to be online or in person to stimulate student learning through the web-based delivery of readings, video, and audio, as well as collaborative exploring activities involving either asynchronously or synchronously in discussions.
https://www.maysassociatesltd.com/roar-podcast http://www.maysassociatesltd.com/
MAYS pg. 2 Information is proprietary to MAYS and is not to be shared outside of the intended organization.
PREREQUISITES
None.
TECHNICAL SKILLS
To succeed in this training course, it will be important for learners to possess the following technical skills:
1. Understanding of online meeting tools
2. Locate and access information using a web search engine.
3. Use chat or IM software for real-time communication.
RECOMMENDED TEXTS AND MATERIALS
Any needed materials will be provided during the course.
TECHNOLOGY REQUIREMENTS
Browser Check Page
Participants need to have access to a properly functioning computer throughout the virtual course. Access to a handheld for interactive exploring activities is recommended.
Software
Participants need to have the ability to reach the internet for Zoom or Microsoft Teams for the virtual course.
High-speed Internet access is recommended.
COURSE POLICIES
Copyright Notice
The materials in the course are owned by Mays & Associates, Ltd. Only participants enrolled in this course may use any literature for this course and are not to provide it to another group or entity.
COMMUNICATION GUIDELINES
Email:
This training is for you, so if you are having trouble understanding any aspect of it, please let me know. I am here to help, and will do my best to respond as soon as possible.
Discussion:
If in person or virtually, participation is vital to meet the training outcomes and your active engagement during this course helps the experience be educational.
Real-Time Communication:
A chat tool is available during Zoom and Team trainings. Please reach out in case of any questions.
Netiquette:
It is important to be courteous and civil when communicating with others. Participants taking virtual courses are asked to be non-judgmental, courteous, attentive, calm and professional with peers and any instructors.
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