COD_ATT_6_Project Expectations.docx
DOCX document 37 KB Posted
- Attached to
- Utility Billing System (UBS) Software and Implementation Services State and local contract opportunity
- Solicitation number
- 2025-0040
- Issued by
- Colorado
About this file
This document is an RFP Attachment for a Utility Billing System (UBS) Software and Implementation Services project for the City of Durango, Colorado. The RFP seeks a comprehensive software solution for water, wastewater, solid waste, and other city billing needs, with a preference for cloud or SaaS delivery. The project involves purchasing software licenses and professional implementation services, including system design, conversion, testing, training, and post-go-live support. Multi-vendor proposals are permitted, with clear delineation of vendor roles and responsibilities for implementation and ongoing support.
The project expectations outline detailed requirements for software licensing, with preferences for enterprise-based licenses fixed for at least five years and professional services priced on a fixed-fee, milestone-based approach. Key project components include project management, organizational change management, knowledge transfer, system design, requirements traceability, conversion planning, testing protocols, and go-live support. Contract terms include specific provisions for limitation of liability, warranty periods, key personnel retention, service level agreement remedies, and acceptance criteria. The city seeks a comprehensive solution that not only provides technical implementation but also ensures smooth organizational transition and staff training.
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Other files for this state and local contract opportunity
| File | Type | Posted |
|---|---|---|
| COD_ATT_3_Prof_Svcs_Background.docx | DOCX document | |
| COD_ATT_4_Prof_Svcs_Reference.docx | DOCX document | |
| COD_ATT_7_Functional Requirements_UB_v2.xlsx | XLSX spreadsheet | |
| AD Utility Billing System (UBS) Software and Implementation Services 2025.docx | DOCX document | |
| COD_ATT_10_Cost.xlsx | XLSX spreadsheet | |
| COD_ATT_9_Conversions_v2.xlsx | XLSX spreadsheet | |
| Utility Billing System Software _ Implementation Services 2025.pdf | ||
| COD_ATT_1_Signature Page.docx | DOCX document | |
| COD_ATT_2_Proposer Statement_v2.docx | DOCX document | |
| COD_ATT_5_Technology Deployment.docx | DOCX document | |
| COD_ATT_8_Project Staffing.xlsx | XLSX spreadsheet |
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Text version
RFP for Utility Billing System (UBS) Software and Implementation Services City of Durango, CO
Attachment 6 – Project Expectations
Please answer all the questions below by providing
Type of Agreement
| Question |
| Yes |
| No |
| Comments |
Software license is based on enterprise licenses/subscription (i.e., not user based)
Software license/subscription price is fixed for a minimum of five years
Software license/subscription price increases are based on an index
Pricing for professional services is fixed fee and milestone based
Payment for professional services is based on acceptance of deliverables identified in the SOW
Functional requirements process maps are attached to agreement and used to provide accountability for scope
Vendor does not constrain fixed fee contract for professional services with configuration quantities or other characteristics of the government (employees, funds, etc.)
Project Management
| Question |
| Response |
| Comment |
What is the split of on-site/off-site work?
Approximate number of projects (including this one) will the project manager be working on besides this proposed project
Approximate number of hours per month will project manager serve this project
Approximate number of trips per month for project manager
Frequency of status reports
Deliverables
| Question |
| Yes |
| No |
| Assumption of Responsibility |
(Client/Vendor)
Project Management
Project Plan is a Deliverable
Project Plan Deliverable includes:
Project Tasks
Project Schedule
Project Resources
Project Dependencies
Project Deliverables
Project Milestones
Status Reports are a Deliverable
Status Report Deliverable includes:
Schedule Compliance
Issues Log
Vendor Staffing Plan
Is client participation tracked during project?
Organizational Change Management
Organizational Change Management is a Deliverable
Organizational Change Management Deliverable includes:
Stakeholder Assessment
Communications Plan
Documentation of New Business Processes
A dedicated resource is assigned for Organizational Change Management
Knowledge Transfer
Training Plan is a Deliverable
Training Plan Deliverable includes:
Stakeholder Identification
Training Scope
Training Schedule
Training Materials Plan
Training materials are customized for client
System Design
Requirements Traceability is a Deliverable
Requirements Traceability Deliverable includes:
Update to Functional Requirements
Report specifications are documented
Interface specifications are documented
Build
As Built/Design Documentation is a Deliverable
Conversion
Conversion Plan is included as a Deliverable
Conversion Data Acceptance is included as a Deliverable
Testing
Testing Plan is included as a Deliverable
Testing Plan deliverable addresses:
Testing Tools
Testing Schedule
Unit Testing
Integration Testing
User Acceptance Testing
Performance Testing
Regression Testing
Test Scripts are included as a Deliverable
Go-Live and Support
Cutover Plan is included as Deliverable
Cutover Plan includes:
Plan for Open Issues
Requirements traceability matrix is updated
Post Go-Live Support Plan
Final Acceptance Documentation is included as Deliverable
Contract Terms Please indicate whether your firm will agree to the following project terms. Use the Flow Down columns to indicate the same for any third-party proposed products or services.
| Primary Agreement |
| Flow Down Agreement |
| Term |
| Yes |
| No |
| Yes |
| No |
Limitation of Liability is 2.5 times the contract fee
Requirements are warranted for 12 months
Key personnel will not be removed from project without client’s approval unless they leave your firm
Remedies for failure to meet service level agreements included
Conditional Acceptance is included
Final Acceptance is included
COD_ATT_6_Project Expectations image1.jpeg
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