COD_ATT_5_Technology Deployment.docx
DOCX document 36 KB Posted
- Attached to
- Utility Billing System (UBS) Software and Implementation Services State and local contract opportunity
- Solicitation number
- 2025-0040
- Issued by
- Colorado
About this file
This document is a Technology Deployment attachment for a Request for Proposal (RFP) issued by the City of Durango, Colorado, seeking a Utility Billing System (UBS) software and implementation services. The City aims to acquire a comprehensive billing solution for water, wastewater, solid waste, and other municipal billing needs, with a preference for cloud or Software as a Service (SaaS) delivery. The RFP solicits detailed technical information from potential vendors, including deployment methods, data center specifications, hardware requirements, system availability, update processes, security features, and service level guarantees.
The attachment requires vendors to provide extensive technical details across multiple domains, including deployment type (on-premise or hosted), data center locations, server and network requirements, system availability metrics, update frequency, security protocols, and data export capabilities. Vendors must specify their integration protocols, cybersecurity standards, and propose service level guarantees covering system availability, response times, issue resolution, recovery objectives, and breach notification processes. The City is seeking a flexible, secure, and reliable utility billing system with comprehensive implementation and training services, potentially allowing multi-vendor proposals with clearly defined vendor roles and responsibilities.
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| COD_ATT_3_Prof_Svcs_Background.docx | DOCX document | |
| COD_ATT_4_Prof_Svcs_Reference.docx | DOCX document | |
| COD_ATT_6_Project Expectations.docx | DOCX document | |
| COD_ATT_7_Functional Requirements_UB_v2.xlsx | XLSX spreadsheet | |
| AD Utility Billing System (UBS) Software and Implementation Services 2025.docx | DOCX document | |
| COD_ATT_10_Cost.xlsx | XLSX spreadsheet | |
| COD_ATT_9_Conversions_v2.xlsx | XLSX spreadsheet | |
| Utility Billing System Software _ Implementation Services 2025.pdf | ||
| COD_ATT_1_Signature Page.docx | DOCX document | |
| COD_ATT_2_Proposer Statement_v2.docx | DOCX document | |
| COD_ATT_8_Project Staffing.xlsx | XLSX spreadsheet |
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Text version
RFP for Utility Billing System (UBS) Software and Implementation Services City of Durango, CO
Attachment 5 – Technology Deployment
If the question does not fit the type of technology deployment in your proposal enter “NA” – Not Applicable in the box and provide an explanation why it is “NA”.
Type of Deployment
| Question |
| Answer |
Proposed solution is an On-Premise solution (Yes/No)
Proposed solution is a hosted solution? (Yes/No)
All Applications are accessed via a web browser (Yes/No)
Proposed solution is offered as a multi-tenant solution (Yes/No/Not Applicable)
All customers on proposed application must upgrade at same time (Yes/No)
Data Center
| Question |
| Answer |
Where are the data centers located?
Are any third-party providers used to deliver PaaS or IaaS services? If so, please list.
How many environments or tenants are proposed for:
1) Implementation and
2) Production?
Hardware
| Question |
| Answer |
Can the solution be deployed on virtual servers? (Yes/No)
What are the server requirements?
What are the network requirements?
Availability Provide historical availability for data center for past six months. Report all time in minutes.
| Month |
| Total Minutes |
| Downtime |
| Scheduled Maintenance |
| Other Downtime |
| Total Downtime |
| % Availability |
FEB 2025
JAN 2025
DEC 2024
NOV 2024
OCT 2024
SEPT 2024
Updates
| Question |
| Answer |
How often is solution updated?
How much advance notice are customers provided for new updates?
Does customer have the opportunity to test updates in a pre-production environment?
How long do customers have to test updates before the update is applied?
Security
| Question |
| Answer |
Does the system support SSO or LDAP?
Does the system support MFA?
Is your integration protocol based on SOAP or REST?
Does the entire proposed solution follow the same integration protocol (Yes/No)
Information Security
| Question |
| Answer |
What protections are provided against data breach?
Please include information regarding cybersecurity standards, recent independent audits, notification process, remedy, and indemnification provided.
Disentanglement
| Question |
| Answer |
Can customer data be exported in nonproprietary format?
Proposed Service Level Guarantees If SaaS services are proposed, please complete the following table identifying proposed service level guarantees. For each service, please indicate the metric used to measure the service quality, the proposed requirement (target for service), and the proposed remedy or penalty if guarantee is not met.
| Service |
| Metric** |
| Requirement/Guarantee*** |
| Remedy |
System Availability* (Unscheduled Downtime)
System Response (Performance)
Issue Response Time
Issue Resolution Time
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
System Data Restore
Implementation of System Patches
Notification of Security Breach
Please list other proposed service levels
Notes:
* Formula used to calculate availability.
** How is performance against service levels reported client?
*** Describe process for client reporting issue to the vendor.
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