COD_ATT_3_Prof_Svcs_Background.docx

This document is Attachment 3 - Professional Services (Company Background) for a Request for Proposal (RFP) issued by the City of Durango, Colorado, seeking a Utility Billing System (UBS) Software and Implementation Services. The RFP requires proposers to provide comprehensive details about their company background, including firm history, years of experience providing UBS services, current and recent projects, target markets, and key project team experience. The City seeks a cloud or SaaS-based solution for water, wastewater, solid waste, and other municipal billing needs, with the option for multi-vendor proposals that clearly define vendor roles and responsibilities for implementation and post-implementation support.

The attachment outlines a detailed template for vendor responses, requesting information such as the number of current implementation and upgrade clients, ongoing support clients, consulting team size and tenure, and a matrix documenting key project team members' past experiences. Proposers are expected to provide a comprehensive overview of their organizational capabilities, including corporate headquarters location, previous company names, primary market focus, and lessons learned from recent project implementations. The document serves as a structured framework for evaluating potential vendors' qualifications, technical expertise, and capacity to successfully deliver a utility billing system solution for the City of Durango.