COD_ATT_4_Prof_Svcs_Reference.docx

This document is a Professional Services References attachment (Attachment 4) for the City of Durango, Colorado's Request for Proposal (RFP) for a Utility Billing System (UBS) Software and Implementation Services. The RFP seeks a comprehensive solution for water, wastewater, solid waste, and other municipal billing needs, with a preference for cloud or Software-as-a-Service (SaaS) deployment. The City is requesting proposers to provide three professional references that demonstrate similar implementation consulting projects, using a standardized reference form that captures detailed project information including client background, project scope, technology implementation roles, deployment type, and go-live dates.

The reference form requires proposers to specify implementation details such as their primary or sub-primary roles in various project tasks including project management, configuration, requirements traceability, change management, business process reengineering, testing, technology sizing, and post-production support. Multi-vendor proposals are permitted, with the requirement that bidders clearly delineate each vendor's roles and responsibilities for implementation and post-implementation support. The form allows proposers to indicate deployment types such as on-premise, hosted service, managed service, SaaS, or other configurations, providing flexibility in solution presentation while ensuring comprehensive project documentation.