ATTM 013.xlsx

XLSX spreadsheet 66 KB Posted

Attached to
Pharmacy Benefit Services (PBS)
Solicitation number
5400029905
Issued by
Richland County, South Carolina

About this file

ATTM 013 Requirements Response Book – South Carolina Department of Health and Human Services Pharmacy Benefit Management Contract

This is a requirements response document for the South Carolina Department of Health and Human Services (SCDHHS) pharmacy benefit management program. The document presents a comprehensive set of functional requirements across multiple service categories including benefit plan management, clinical consultation and staffing, Pharmacy and Therapeutics Committee oversight, drug utilization review, Preferred Drug List (PDL) management, pricing, prior authorization, claims adjudication, drug rebates, and operational support. The contractor is required to manage the Single State Directed Pharmacy Benefit, physician-administered drugs, and various clinical programs serving Medicaid beneficiaries. The requirements cover system capabilities, staffing obligations, reporting standards, and operational processes, with specific performance metrics and timelines embedded throughout (such as 24-hour response times for prior authorization decisions, 10 business day updates for business rules, and quarterly reporting obligations). The contract scope encompasses real-time claims processing, prospective and retrospective drug utilization review, financial modeling, and coordination with multiple stakeholder groups including manufacturers, providers, and managed care organizations.

The document specifies that responding contractors must select whether their proposed solutions meet each requirement "out of box," "with configuration," or "with customization," and may provide explanatory responses in designated columns. The requirements address critical system functionalities including support for multiple bank identification numbers and processor control numbers, customizable drug pricing at the NDC level, 340B program administration, third-party liability management, and rebate processing with 100 percent accuracy standards. Clinical staffing requirements include licensed pharmacists available 8 a.m. to 6 p.m. Eastern time, participation in weekly and bi-weekly clinical meetings, and support for utilization management appeals. The contractor is responsible for maintaining comprehensive documentation, managing multiple pricing algorithms, processing claims within federal standards including NCPDP compliance, and providing detailed reporting on program performance, savings, and compliance metrics.

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REQUIREMENTS REPONSE

ATTM 013 - Requirements Response Book
INSTRUCTIONS: Cells in Columns A, B, C, D, and E are locked. Contractors shall only edit cells in Columns F and G.

For each requirement, Contractors shall select whether the proposed solution meets the requirement out of the box, with configuration, or with customization. Contractors may provide further explanation to their response for each requirement in Column H.

#IDTOPICCATEGORYSUB-CATEGORYREQUIREMENTRESPONSERESPONSE EXPLANATION
1FunctionalBenefit PlanBenefit PlanThe Contractor's system shall support multiple bank identification numbers (BIN) and processor control numbers (PCN).
2FunctionalBenefit PlanBenefit PlanThe Contractor shall make recommendations to SCDHHS regarding new or enhanced utilization management criteria including, but not limited to, clinical, fiscal, and step therapies for covered products and all new products, taking into consideration the efficacy, medical appropriateness, quality of life, safety, and cost considerations within the applicable therapeutic categories.
3FunctionalBenefit PlanBenefit PlanThe Contractor shall support SCDHHS in establishing, evaluating, and updating its benefit plans’ pharmacy components.
4FunctionalBenefit PlanBenefit PlanThe Contractor shall develop and maintain criteria for covered products.
5FunctionalBenefit PlanBenefit PlanThe Contractor shall meet SCDHHS-approved guidelines for products requiring utilization management before they are recognized as covered products.
6FunctionalBenefit PlanBenefit PlanThe Contractor shall include medical exception reviews and overrides, quantity limits, non-preferred product determinations, step therapy rules, and benefit exclusions as specified and directed by SCDHHS.
7FunctionalBenefit PlanBenefit PlanThe Contractor's system shall allow for real-time customization of the drug file through configurable means including, but not be limited to, the capability to customize pricing, apply specific quantity limits, or apply prior authorization requirements down to the NDC level.
8FunctionalBenefit PlanBenefit PlanThe Contractor shall provide system manual and process documentation in a repository accessible to SCDHHS.
9FunctionalBenefit PlanBenefit PlanThe Contractor shall provide system manual and process documentation that is updated as needed when system releases occur.
10FunctionalBenefit PlanBenefit PlanThe Contractor shall provide system manual and process documentation that is searchable, downloadable, and printable.
11FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide clinical staff that will work collaboratively with SCDHHS and all parties participating in the successful implementation and coordination of all clinical programs.
12FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide clinical pharmacist staff that will support the Single State Directed Pharmacy Benefit Preferred Drug List.
13FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide clinical pharmacist staff that will support the Physician Administered Drug List.
14FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide clinical pharmacist staff that will provide information regarding new drugs, as well as updates to existing drugs for the Single State Directed Pharmacy Benefit Preferred Drug List.
15FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide clinical pharmacist staff that will facilitate weekly clinical/operational meetings (or ad hoc meetings as requested) with SCDHHS and other participating parties deemed necessary by SCDHHS for the Single State Directed Pharmacy Benefit Preferred Drug List for discussion of new drugs, operational status, pending activities and parking lot items.
16FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide clinical pharmacist staff that will provide information regarding new drugs, as well as updates to existing drugs for the Physician Administered Drug List (includes all drugs administered by a physician).
17FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide clinical pharmacist staff that will facilitate bi-weekly clinical/operational meetings (or ad hoc meetings as requested) with SCDHHS and other participating parties deemed necessary by SCDHHS for the Physician Administered Drug List for discussion of new drugs, operational status, pending activities and parking lot items.
18FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide clinical staff that will protect the health of beneficiaries through use of retrospective drug utilization review and prospective drug utilization review to prevent inappropriate drug dispensing and/or use.
19FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide a clinical pharmacist who will be required to review state programs and claims data monthly, reporting progress-based results of current programs offered by SCDHHS, accompanied by recommendations of effectiveness, improvement, enhancements, and general observations.
20FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall produce and deliver all relevant information used in the utilization management appeal reviews within twenty-four (24) hours upon receipt of request from SCDHHS.
21FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall provide qualified staff to attend hearings regarding appeals as requested by SCDHHS.
22FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall staff all positions necessary to perform its duties under this Contract with personnel qualified to perform the necessary duties. Persons performing duties requiring pharmacological/clinical skills (e.g., pharmacist, physician, etc.) shall be licensed in good standing in South Carolina and must be familiar with the laws and regulatory requirements related to this Contract.
23FunctionalClinical Consultation and StaffingClinical Consultation and StaffingThe Contractor shall ensure the Key Personnel are available from 8 am to 6 pm in the eastern time zone.
24FunctionalPharmaceutical & Therapeutic CommitteeP&TThe Contractor shall oversee and implement Pharmacy and Therapeutics Committee meetings, as well as, but not limited to:

a) Distributing therapeutic categories to the pharmacy team for discussion in meetings at least fifty (50) calendar days prior to the scheduled meeting

b) Creating presentation material for the meeting

c) Providing all materials to the Pharmacy and Therapeutics Committee members, regardless of size, produced by the Contractor or SCDHHS or submitted by interested stakeholders (e.g., manufacturers, providers, advocacy organizations) at least five (5) business days before the scheduled meeting

d) Preparing and distributing (posting to website) meeting agendas to committee members thirty (30) calendar days ahead of the meeting

e) Generating meeting minutes and forwarding them to SCDHHS within five (5) business days after the meeting

f) Facilitating the clinical topics for the Pharmacy and Therapeutics Committee meeting

25 Functional Pharmaceutical & Therapeutic Committee P&T The Contractor shall oversee and implement Pharmacy and Therapeutics Committee meetings, as well as, but not limited to:

a) Posting meeting minutes on the SCDHHS-approved website after meeting minute approval at the next meeting

b) Coordinating with drug manufacturers to present at meetings per SCDHHS-guidelines

c) Establishing online teleconferencing for meetings

d) Managing meeting RSVPs, determining a quorum for all meetings a minimum of two (2) business days prior to the meeting, communicating with the Pharmacy Team

e) Emailing a summary of pharmacy and therapeutic decision points to distribute to the MCOs and the committee members to aid in the implementation of changes within five (5) business days

26FunctionalPharmaceutical & Therapeutic CommitteeP&TThe Contractor shall provide a clinical pharmacist dedicated to the management of the Pharmacy and Therapeutics program.
27FunctionalPharmaceutical & Therapeutic CommitteeP&TThe Contractor shall assist with recruitment of Pharmacy and Therapeutics Committee members at direction of SCDHHS.
28FunctionalPharmaceutical & Therapeutic CommitteeP&TThe Contractor shall be present at all Pharmacy and Therapeutics Committee meetings to support SCDHHS.
29FunctionalPharmaceutical & Therapeutic CommitteeP&TThe Contractor shall perform clinical reviews of therapeutic classes using a nationally recognized Medicaid multi-state supplemental rebate pool to support the Single State Directed Pharmacy Benefit Preferred Drug List program and Pharmacy and Therapeutics Committee.
30FunctionalPharmaceutical & Therapeutic CommitteeP&TThe Contractor shall provide SCDHHS with financial modeling scenarios based on recommended therapeutic categories and suggested changes including clinical decisions and supplemental rebate contracts prior to each Pharmacy and Therapeutics Committee cycle, as requested by SCDHHS.
31FunctionalDrug Utilization ReviewDURThe Contractor shall conduct literature reviews related to its prospective drug utilization review and retroactive drug utilization review activities and report findings to SCDHHS on a quarterly or as requested basis.
32FunctionalDrug Utilization ReviewDURThe Contractor shall present drug utilization review findings to SCDHHS and the Drug Utilization Review Board, including educational material on supportive clinical research, protocols, and financial analyses for drug therapies and their indications.
33FunctionalDrug Utilization ReviewDURThe Contractor shall use research models such as control-comparison groups or repeated time series to assess the effectiveness of current prospective drug utilization review and retroactive drug utilization review practices.
34FunctionalDrug Utilization ReviewDURThe Contractor shall provide a retroactive drug utilization program that is overseen by a clinical pharmacist and shall include: a) Data mining b) Clinical rules c) Algorithms d) Profiling e) Drug-disease contraindications f) Drug induced illness g) Drug-drug interactions h) Incorrect drug dosage i) Incorrect minimum/maximum quantities j) Incorrect duration of drug therapy k) Overutilization l) Prospective drug utilization review m) Therapeutic appropriateness n) Therapeutic duplication o) Underutilization p) Age/gender contraindications q) Adverse drug effects r) Use of high-cost prescriptions s) Other criteria identified by SCDHHS or the Drug Utilization Review Board.
35FunctionalDrug Utilization ReviewDURThe Contractor shall implement drug utilization review recommended changes after SCDHHS approval and generate educational materials for prescribing providers, dispensing providers, and Beneficiaries to support SCDHHS-approved interventions.
36FunctionalDrug Utilization ReviewDURThe Contractor shall provide monthly and quarterly drug utilization review summary reports to the SCDHHS and Drug Utilization Review Board.
37FunctionalDrug Utilization ReviewDURThe Contractor shall develop and maintain protocols for all products identified as requiring utilization management, step therapy, and/or quantity level limits by SCDHHS.
38FunctionalDrug Utilization ReviewDURThe Contractor shall develop web-based versions of the utilization management, step therapy, and quantity level limits criteria that allows for open-ended question responses.
39FunctionalDrug Utilization ReviewDURThe Contractor shall provide a retroactive drug utilization review program that notifies prescribing providers of potential drug therapy problems among their Beneficiaries including, but limited to therapeutic duplication, drug-disease contraindications, incorrect drug dosage or duration, drug-induced illness, or clinical abuse and Beneficiary misuse.
40FunctionalDrug Utilization ReviewDURThe Contractor shall update retroactive drug utilization review files and criteria tables as recommended by the Drug Utilization Review Board within ten (10) business days of SCDHHS approval.
41FunctionalDrug Utilization ReviewDURThe Contractor shall furnish a fully automated prospective drug utilization review component that meets all applicable state and federal requirements including those identified in the Omnibus Budget Reconciliation Act (OBRA) 1990 and OBRA 1993.
42FunctionalDrug Utilization ReviewDURThe Contractor's system shall allow a dispensing provider to cancel or override a prospective drug utilization review alert/message in accordance with SCDHHS-defined criteria and as allowed by SCDHHS.
43FunctionalDrug Utilization ReviewDURThe Contractor shall provide SCDHHS with data collected regarding the success of any intervention to support the annual drug utilization review survey.
44FunctionalDrug Utilization ReviewDURThe Contractor shall provide support and consultation in the updating and management of clinical guidelines and coverage on the medication assisted treatment clinical guidelines to be used by SCDHHS and contracted MCOs in the coverage of medications for opioid use disorder and counseling services.
45FunctionalDrug Utilization ReviewDURThe Contractor shall conduct literature reviews related to its retroactive drug utilization review activities and report findings to SCDHHS.
46FunctionalDrug Utilization ReviewDURThe Contractor shall implement prospective drug utilization review criteria into the point of sale system and use these criteria to adjudicate claims.
47FunctionalDrug Utilization ReviewDURThe Contractor shall respond to trends by developing prospective intervention plans to address negative impacts.
48FunctionalDrug Utilization ReviewDURThe Contractor shall analyze claim data for trends related to potential fraud, waste, and abuse including any analysis for specific prospective drug utilization review.
49FunctionalDrug Utilization ReviewDURThe Contractor shall identify new or updated potential intervention topics on an annual basis for review and approval by the Drug Utilization Review Board.
50FunctionalDrug Utilization ReviewDURThe Contractor shall monitor drug utilization review interventions.
51FunctionalDrug Utilization ReviewDURThe Contractor shall report metrics and analysis results on drug utilization review interventions quarterly.
52FunctionalDrug Utilization ReviewDURThe Contractor shall develop a drug utilization review program targeted at reducing clinical abuse and misuse of outpatient prescription drugs covered on the Single State Directed Pharmacy Benefit Preferred Drug List that includes prospective drug utilization review, retroactive drug utilization review, data assessments of drug use against predetermined standards, and ongoing educational outreach activities conducted by the Contractor on behalf of SCDHHS.
53FunctionalDrug Utilization ReviewDURThe Contractor shall provide a clinical pharmacist to manage and facilitate the Drug Utilization Review Board meetings.
54FunctionalDrug Utilization ReviewDURThe Contractor shall cover the cost of one Contractor clinical pharmacist to attend the American Drug Utilization Review Society (ADURS) Symposium each year.
55FunctionalDrug Utilization ReviewDURThe Contractor shall complete any required American Drug Utilization Review Society (ADURS) survey prior to the ADURS Symposium each year.
56FunctionalDrug Utilization ReviewDUR BoardThe Contractor shall provide a clinical pharmacist to manage and direct the SCDHHS drug utilization review program and act as the Contractor’s representative at the Drug Utilization Review Board meetings.
57FunctionalDrug Utilization ReviewDUR BoardThe Contractor must facilitate quarterly evaluations of focused prospective drug utilization review and retroactive drug utilization review criteria and interventions, recommend draft standards and criteria, and implement approved changes.
58FunctionalDrug Utilization ReviewDUR BoardThe Contractor shall oversee and implement Drug Utilization Review Board meetings, as well as, but not limited to:

a) Providing intervention materials to SCDHHS a minimum of fifteen (15) calendar days prior to the Drug Utilization Review Board meeting

b) Creating presentation material for the meeting (e.g. trends in claim data, outreach Initiatives, and themed discussions)

c) Providing all materials to the Drug Utilization Review Board members, regardless of size, produced by the Contractor or SCDHHS or submitted by interested stakeholders (e.g., manufacturers, providers, advocacy organizations) at least five (5) business days before the scheduled meeting

d) Preparing and distributing meeting agendas to Drug Utilization Review Board members at least fifteen (15) calendar days before next meeting 59 Functional Drug Utilization Review DUR Board The Contractor shall oversee and implement Drug Utilization Review Board meetings, as well as, but not limited to:

a) Coordinating requested updates to meeting agendas per Drug Utilization Review Board member feedback

b) Generating meeting minutes and forwarding them to SCDHHS within five (5) business days after the meeting

c) Posting meeting minutes on the SCDHHS-approved website

d) Managing meeting invitations and ensuring attendee list is up to date

e) Reserving physical meeting space and establishing virtual meeting links for each meeting

60FunctionalDrug Utilization ReviewDUR BoardThe Contractor shall assist with recruitment of Drug Utilization Review Board members at the direction of SCDHHS.
61FunctionalDrug Utilization ReviewDUR BoardThe Contractor shall be present at all Drug Utilization Review Board meetings to support SCDHHS.
62FunctionalDrug Utilization ReviewDUR OutreachThe Contractor shall create drug utilization review intervention packets.
63FunctionalDrug Utilization ReviewDUR OutreachThe Contractor shall work with dispensing/prescribing providers to answer questions related to distributed materials, continuing education sessions, and other drug utilization review criteria.
64FunctionalDrug Utilization ReviewDUR OutreachThe Contractor shall provide materials as approved by SCDHHS to targeted provider groups on topics determined by the Drug Utilization Review Board and SCDHHS.
65FunctionalDrug Utilization ReviewDUR OutreachThe Contractor shall implement active and on-going educational outreach programs that, using the Drug Utilization Review Board data and other data, educate physicians and pharmacists on common drug therapy problems to improve prescribing and dispensing practices.
66FunctionalDrug Utilization ReviewDUR Annual ReportThe Contractor shall produce an annual drug utilization review report that describes the activities of the Drug Utilization Review Board and other information as specified by SCDHHS and CMS.

67 Functional Drug Utilization Review DUR Annual Report The annual drug utilization review report process includes:

a) Preparing and submitting report to SCDHHS at least thirty (30) calendar days prior to the deadline for submission to CMS

b) Updating the report based on any comments made by CMS

68FunctionalPDLPDLThe Contractor shall recommend additional therapeutic drug classes for inclusion in the established Single State Directed Pharmacy Benefit Preferred Drug List.
69FunctionalPDLPDLThe Contractor's system shall support public web access with search functionality for the Single State Directed Pharmacy Benefit Preferred Drug List that includes prior authorization criteria for preferred and non-preferred drugs.
70FunctionalPDLPDLThe Contractor shall develop, produce, support, and maintain the Single State Directed Pharmacy Benefit Preferred Drug List for preferred and non-preferred drugs.
71FunctionalPDLPDLThe Contractor shall submit changes for new drugs and/or new drug classes to the Pharmacy and Therapeutics Committee for approval.
72FunctionalPDLPDLThe Contractor shall implement a process for the continual monitoring and updating of product classifications of all reviewed products, including products that are not traditionally outpatient drugs (e.g., gene therapies, diabetic supplies, free-standing insulin pumps, etc.).
73FunctionalPDLPDLThe Contractor shall provide real-time and historical access to the SCDHHS drug and Single State Directed Pharmacy Benefit Preferred Drug List and maintain an up-to-date copy for use.
74FunctionalPDLPDLThe Contractor shall create a process to maintain the Single State Directed Pharmacy Benefit Preferred Drug List for SCDHHS approval.
75FunctionalPDLPDLThe Contractor shall follow the approved process for changes to the Single State Directed Pharmacy Benefit Preferred Drug List.
76FunctionalPDLPDLThe Contractor shall provide clinical and financial preferred drug recommendations.
77FunctionalPDLPDLThe Contractor shall provide Single State Directed Pharmacy Benefit Preferred Drug List recommendations and estimated savings using cost modeling that includes utilization information and number of Beneficiaries impacted.
78FunctionalPDLPDLThe Contractor shall provide Single State Directed Pharmacy Benefit Preferred Drug List recommendations that include estimated savings using cost modeling, information on utilization, and number of Beneficiaries impacted.
79FunctionalPricingPricingThe Contractor shall review and provide feedback on individual rates for products outside of the standard review process as requested by SCDHHS.
80FunctionalPricingPricingThe Contractor's system shall provide, maintain access to, and integrate a national drug pricing compendium from First Databank for the purposes of claims processing.
81FunctionalPricingPricingThe Contractor's system shall receive and process multiple drug pricing files from drug compendia publishers and SCDHHS-set rates for use in lesser-than logic pricing methodology.
82FunctionalPricingPricingThe Contractor shall ensure rate and pricing file updates are completed in the system within one (1) business day of the pricing files’ official release.
83FunctionalPricingPricingThe Contractor shall develop and maintain a 340B provider network to include pricing logic at the claim level as required by the covered out-patient drug rule as referenced in 42 C.F.R. Part 447.
84FunctionalPricingPricingThe Contractor shall coordinate with SCDHHS to secure and maintain necessary sources of information (e.g., Health Resources & Service Administration (HRSA) file, Medicaid exclusion file) used in the proper identification of 340B providers and their associated claims pursuant to NCPDP standards.
85FunctionalPricingPricingThe Contractor shall maintain and update SCDHHS's customized pricing list logic in the system to apply to claims.
86FunctionalPricingPricingThe Contractor shall maintain and update customized pricing lists at a frequency determined by SCDHHS, up to real time, for Maximum Allowable Cost (MAC), Wholesale Acquisition Cost (WAC), Actual Acquisition Cost (AAC), Usual and Customary (U&C), and 340B pricing.
87FunctionalPricingPricingThe Contractor's system shall provide the capability to support multiple concurrent pricing algorithms that may apply to one or more programs or plans.
88FunctionalPricingPricingThe Contractor shall develop and execute an SCDHHS-approved pricing appeals process.
89FunctionalPricingPricingThe Contractor shall research and correct Maximum Allowable Cost (MAC), Wholesale Acquisition Cost (WAC), Actual Acquisition Cost (AAC), and Usual and Customary (U&C) pricing lists, as necessary, and provide notification of the error and its correction to SCDHHS within forty-eight (48) hours of detection of the error.
90FunctionalPricingPricingThe Contractor's system shall be able to accept and utilize the SCDHHS-specific 340B identifiers for purposes of identifying providers that are participating in the 340B drug pricing program and drugs purchased through the 340B program.
91FunctionalPricingPricingThe Contractor's system shall be able to accept, process, and price claims from 340B covered entities according to the SCDHHS 340B reimbursement methodology.
92FunctionalPricingPricingThe Contractor shall procure a pricing file from a source approved by SCDHHS for the purpose of updating drug pricing for physician administered drugs.
93FunctionalPricingPricingThe Contractor shall deliver the physician administered drug pricing file no later than ten (10) business days before it becomes effective on the first day of the quarter.
94FunctionalPricingPricingThe Contractor shall procure a pricing file from a source approved by SCDHHS for the purpose of updating Actual Acquisition Cost (AAC) for point of sale drugs.
95FunctionalPricingPricingThe Contractor shall ensure all pricing files reflect the effective date assigned by the organization publishing the pricing.
96FunctionalPricingPricingThe Contractor's system shall be capable of adding, changing, or removing pricing and product status elements to accommodate SCDHHS required changes, via an interface, in real-time using configurable business rules.
97FunctionalPricingPricingThe Contractor's system shall accept Actual Acquisition Cost (AAC) pricing data from SCDHHS supplied by a 3rd party source.
98FunctionalPricingPricingThe Contractor's system shall provide Actual Acquisition Cost (AAC) pricing data at the NDC level to the MCOs on a weekly basis.
99FunctionalPricingPricingThe Contractor's system shall provide Maximum Allowable Cost (MAC) pricing data at the NDC level to the MCOs on a weekly basis.
100FunctionalPricingPricingThe Contractor shall store the pricing list logic applied to a claim in the system for audit history purposes including the price used and the prices analyzed and not used.
101FunctionalPricingPricingThe Contractor's system shall support drug price search capabilities by national drug code (NDC), partial drug name, drug product name, and rebate status.
102FunctionalPricingPricingThe Contractor shall ensure up to date pricing lists are accessible to the public in a centralized location for Actual Acquisition Cost (AAC) and Maximum Allowable Cost (MAC) pricing.
103FunctionalPricingPricingThe Contractor shall maintain configurable benefit plan pricing rules for lesser than logic.
104FunctionalPricingPricingThe Contractor shall provide cost sheets, grouped by therapeutic class, on an annual basis or ad hoc for new drugs as requested by SCDHHS, that includes clinical evaluations and final financial cost to SCDHHS and a recommendation for inclusion on the Single State Directed Pharmacy Benefit Preferred Drug List.
105FunctionalLock-In
Lock-In
The Contractor's system shall support a maximum of four (4) pharmacy lock-in values per Beneficiary.
106FunctionalTPLTPLThe Contractor's system shall be able to process claims consistent with TPL rules and payer specifications defined by SCDHHS including, but not limited to, the capability to incorporate outcomes from TPL coverage, such as other payer amount paid, other payer patient responsibility amount, benefit stage qualifier, and primary payer reject codes.
107FunctionalTPLTPLThe Contractor's system shall provide the capability to administer a TPL program using cost avoidance logic and messaging technology during the claims adjudication process.
108FunctionalTPLTPLThe Contractor's system shall be able to deny Medicaid coverage for all claims where the Beneficiary is covered by one or more primary carriers until the dispensing provider indicates that the claim has been fully adjudicated to all applicable TPL carriers.
109FunctionalTPLTPLThe Contractor's system shall be able to identify claims in Beneficiary situations federally mandated as ‘pay-and-chase’ and clearly designate claims where dispensing providers voluntarily coordinate benefits to the primary carrier to the advantage of SCDHHS.
110FunctionalTPLTPLThe Contractor's system shall be able to message dispensing providers in real-time with information provided by SCDHHS for all TPL carriers (e.g., carrier code, policy number, policy holder, effective dates of coverage, etc.) during claims adjudication, for both commercial and Medicare, to efficiently administer the SCDHHS TPL program.
111FunctionalTPLTPLThe Contractor's system shall correctly code all TPL claims records (paid and denied) for the SCDHHS claims file extract.
112FunctionalTPLTPLThe Contractor's system shall have auditing capabilities that can assist SCDHHS in identifying dispensing providers that report inaccurate or fraudulent primary payer payment amounts and/or adjudication results.
113FunctionalTPLTPLThe Contractor's system shall provide TPL services for dually eligible Medicare/Medicaid beneficiaries, including the implementation of cost avoidance methodology for those specific claims covered under current Medicare.
114FunctionalTPLTPLThe Contractor's system shall track and report payments made by TPL carriers as reported by dispensing providers.
115FunctionalTPLTPLThe Contractor's system shall be able to automatically bypass TPL in situations designated by SCDHHS such as SCDHHS requires brand over generic if TPL insurer will pay first or bypassing OTC product edits if the TPL insurer will pay first.
116FunctionalTPLTPLThe Contractor's system shall provide real-time override capability of TPL to SCDHHS-designated authorized users.
117FunctionalTPLTPLThe Contractor's system shall be able to identify and deny TPL claims when the primary carrier is associated with a discount program or manufacturer patient assistance program.
118FunctionalTPLTPLThe Contractor's system shall be able to override the TPL edits for one (1) day.
119FunctionalTPLTPLThe Contractor's system shall provide TPL reporting to include, but not be limited to, cost avoidance dollars broken down by other coverage codes.
120FunctionalTPLTPLThe Contractor shall report dispensing providers who potentially abuse any TPL related override codes.
121FunctionalTPLTPLThe Contractor's system shall compare TPL data using configurable criteria based on SCDHHS-approved business rules to support claims processing.
122FunctionalTPLTPLThe Contractor's system shall identify TPL data that does not match the TPL data received from MMIS and electronically send this new data to the SCDHHS TPL business area as an other health insurance lead.
123FunctionalTPLTPLThe Contractor's system shall provide an edit and notification if a claim is denied due to other health insurance not being processed.
124FunctionalTPLTPLThe Contractor shall report dispensing providers who routinely use "No Payment Collected" where the pharmacy does not participate in the Beneficiaries insurance network.
125FunctionalTPLTPLThe Contractor shall report dispensing providers who routinely use very small amounts as the TPL paid amount (e.g., providers who enter one cent or other small amounts).
126FunctionalPrior AuthorizationPoint of SaleThe Contractor’s shall have clinical staff evaluate all supporting documentation and/or letters of medical necessity during initial prior authorization request reviews.
127FunctionalPrior AuthorizationPoint of SaleThe Contractor shall require SCDHHS approval for preferred and non-preferred drugs on the Single State Directed Pharmacy Benefit Preferred Drug List and provide input as needed for prior authorization criteria.
128FunctionalPrior AuthorizationPoint of SaleThe Contractor shall agree that all customized prior authorization criteria shall be the property of SCDHHS and shall not be considered proprietary to the Contractor.
129FunctionalPrior AuthorizationPoint of SaleThe Contractor shall review and update prior authorization algorithm criteria within twenty (20) business days when requested by SCDHHS.
130FunctionalPrior AuthorizationPoint of SaleThe Contractor shall review and update prior authorization algorithm criteria on an annual basis using a schedule approved by SCDHHS.
131FunctionalPrior AuthorizationPoint of SaleThe Contractor shall provide and maintain a written policy governing the management of prior authorization denials to SCDHHS for review and approval.
132FunctionalPrior AuthorizationPoint of SaleThe Contractor's system shall allow enrolled providers to electronically request prior authorizations for Beneficiaries.
133FunctionalPrior AuthorizationPoint of SaleThe Contractor shall manage and operate a prior authorization program and develop procedures for SCDHHS outpatient pharmacy benefits.

Components of the prior authorization program include, but are not limited to:

a) Implementation of the operational processes to support drug coverage decisions for all clinical and non-clinical criteria (financial business rules, pricing rules, etc.))

b) Compliance with all SCDHHS prior authorization rules, regulations, and policies

c) Notifications of decision to providers and Beneficiaries

d) Operation of a provider call center staffed with appropriate clinical personnel (meeting any state clinical licensure requirements, if applicable)

e) Assistance to SCDHHS, as needed, to support the appeal process

f) Detailed reporting and analysis on all aspects of the prior authorization program

134FunctionalPrior AuthorizationPoint of SaleThe Contractor shall send required notifications to the provider when the prior authorization is approved or denied via electronic means or fax.
135FunctionalPrior AuthorizationPoint of SaleThe Contractor shall support notification via electronic means and fax.
136FunctionalPrior AuthorizationPoint of SaleThe Contractor's notifications for denied prior authorizations must include all the reasons for which the prior authorization was denied and any additional criteria needed for approval.
137FunctionalPrior AuthorizationPoint of SaleThe Contractor shall include a review of the Beneficiary’s eligibility record as part of its prior authorization processing to retrieve the information needed for prior authorization determinations including, but not limited to:

a) Program eligibility

b) Existence of authorized prescribers

c) Existence of program coverage restrictions

d) Existence of alternative insurance (e.g., Medicare Part B or D, commercial coverage)

e) Other elements specified and approved by SCDHHS 138 Functional Prior Authorization Point of Sale The Contractor shall ensure that prior authorization requests containing insufficient information to render a final decision are identified with a status such as incomplete, on-hold, or pending.

139FunctionalPrior AuthorizationPoint of SaleThe Contractor shall pursue additional information from the requestor sufficient to render a final decision and, after a SCDHHS-specified period has lapsed, deny, or close the request.
140FunctionalPrior AuthorizationPoint of SaleThe contractor shall design and document a prior authorization process flow and notification format subject to review and approval by SCDHHS.
141FunctionalPrior AuthorizationPoint of SaleThe Contractor shall develop and maintain protocols, subject to SCDHHS approval, for:

a) All products identified as requiring prior authorization by SCDHHS

b) Developing web-based versions of criteria

c) Customized criteria must accommodate open-ended responses and allow the Contractor's clinical staff to review any necessary supporting documentation, such as faxed forms or letters of medical necessity, during the initial review of prior authorization request

d) Scripted protocols that may be used to approve prior authorization service requests 142 Functional Prior Authorization Point of Sale The Contractor shall provide a prior authorization system that must:

a) Be accessible to authorized users (i.e., designated staff)

b) Support prior authorization for a number of doses

c) Support prior authorization for period of time 143 Functional Prior Authorization Point of Sale The Contractor shall provide a prior authorization platform within the system that must maintain and allow the query of all pertinent information about prior authorization requests and determinations including, but not limited to, the following:

a) Requesting provider name b) Date and time of request c) Beneficiary identifiers d) Requested drug name, strength, form, and quantity e) Program eligibility of the beneficiary at the time of the determination f) Request status (i.e., approved, pended, denied) g) All reasons for denial or exception h) Prior authorization beginning and end dates i) Date and time of action on the request j) Comprehensive and flexible “free-text” notation functionality

144FunctionalPrior AuthorizationPoint of SaleThe Contractor shall have the capability to accept and integrate clinical data necessary for prior authorizations, including but not limited to, diagnosis codes and lab values, and shall use those values in the prior authorization processes.
145FunctionalPrior AuthorizationPoint of SaleThe Contractor shall comply with SCDHHS requirements, including communications and processing time, regarding governing denials and appeals.
146FunctionalPrior AuthorizationPoint of SaleThe Contractor shall have a pharmacist available to review prior authorization denials upon request, to determine whether the prior authorization criteria was accurately applied before the denial decision was issued.
147FunctionalPrior AuthorizationPoint of SaleThe Contractor shall provide a pharmacist that is available to speak directly with the provider if requested regarding prior authorization denials.
148FunctionalPrior AuthorizationPoint of SaleThe Contractor shall notify the Beneficiary and prescribing provider when their prior authorization is denied.
149FunctionalPrior AuthorizationPoint of SaleThe Contractor must comply with state and federal policies and procedures for Beneficiary appeals including, but not limited to, the following:

a) Notifying prescribing providers and Beneficiaries of their appeal rights

b) Preparing the appropriate reports and documents to support the Contractor’s actions resulting in the request for an appeal

c) Appearing at hearings to defend a prior authorization denial decision

d) Providing the services of a clinician to engage in peer discussions with the SCDHHS Medical Director, or designee, and other SCDHHS clinical personnel to address an appeal related to pharmacy benefit services

e) Complying with the mandates and timelines stipulated by state and federal policies for response/resolution of any appeal

150FunctionalPrior AuthorizationPoint of SaleThe Contractor shall produce and deliver all relevant information used in the prior authorization review within twenty-four (24) hours of receipt of a request from SCDHHS pertaining to a Beneficiary appeal.
151FunctionalPrior AuthorizationPoint of SaleThe Contractor shall have a peer-to-peer review process available to prescribing providers who wish to challenge adverse prior authorization decisions.
152FunctionalPrior AuthorizationPoint of SaleThe Contractor shall communicate peer-to-peer review decisions to the prescribing provider within one (1) business day of the initial request.
153FunctionalPrior AuthorizationPoint of SaleThe Contractor shall notify prescribing providers and Beneficiaries of the review process with respect to re-review of an adverse prior authorization decision.
154FunctionalPrior AuthorizationPoint of SaleThe Contractor shall provide detailed monthly operational, clinical, and financial reporting on all prior authorization activities including, but not limited to, number of prior authorizations, denial and approval rates, number of automated vs. manual prior authorizations, drug, and overall health care savings, and return on investment.
155FunctionalPrior AuthorizationPoint of SaleThe Contractor shall provide detailed monthly operational, clinical, and financial reporting on all prior authorization activities by drug, drug class, Beneficiary, provider, and other defined parameters.
156FunctionalPrior AuthorizationPoint of SaleThe Contractor's system shall interface with third party prior authorization web tools to exchange prior authorization data (such as CoverMyMeds).
157FunctionalPrior AuthorizationPoint of SaleThe Contractor shall mail, email, or send electronic notification of the written appeal decision letter to the Beneficiary and/or provider as applicable.
158FunctionalPrior AuthorizationPoint of SaleThe Contractor shall publish prior authorization criteria to the public-facing website upon approval by SCDHHS.
159FunctionalPrior AuthorizationPoint of SaleThe Contractor shall communicate the prior authorization decision back to the provider within twenty-four (24) hours of receipt of all necessary information to make a decision (receipt is defined as the time of the initial call to the call center, the receipt of a fax at the call center, or the receipt of an electronic request), whether through electronic transaction, a web based transaction, or an automated prior authorization process.
160FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor’s shall have clinical staff evaluate all supporting documentation and/or letters of medical necessity during initial prior authorization request reviews.
161FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall allow SCDHHS to review all prior authorization criteria for Physician Administered Drugs and accept input from SCDHHS.
162FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall verify that all Physician Administered Drugs where a prior authorization is required are associated with an NDC code that is federally rebated.
163FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall agree that all customized prior authorization criteria shall be the property of SCDHHS and shall not be considered proprietary to the Contractor.
164FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall review and update prior authorization algorithm criteria as requested by SCDHHS for each therapeutic class.
165FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall provide and maintain a written policy governing the management of prior authorization denials to SCDHHS for review and approval.
166FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor's system shall allow enrolled providers to electronically request prior authorizations for Beneficiaries.
167FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall manage and operate a prior authorization program and develop procedures for SCDHHS physician administered drugs. Components of the prior authorization program include, but are not limited to:

a) Implementation of the operational processes to support drug coverage decisions for all clinical and non-clinical criteria (financial business rules, pricing rules, etc.))

b) Compliance with all SCDHHS prior authorization rules, regulations, and policies

c) Notifications of decision to providers and Beneficiaries

d) Operation of a provider call center staffed with appropriate clinical personnel (meeting any state clinical licensure requirements, if applicable)

e) Assistance to SCDHHS, as needed, to support the appeal process

f) Detailed reporting and analysis on all aspects of the prior authorization program

168FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall send required notifications to the provider when the prior authorization is approved or denied via electronic means or fax.
169FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall support notification via electronic means and fax.
170FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor's notifications for denied prior authorizations must include all the reasons for which the prior authorization was denied and any additional criteria needed for approval.
171FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall include a review of the Beneficiary’s eligibility record as part of its prior authorization processing to retrieve the information needed for prior authorization determinations including, but not limited to:

a) Program eligibility

b) Existence of authorized prescribers

c) Existence of program coverage restrictions

d) Existence of alternative insurance (e.g., Medicare Part B, commercial coverage)

e) Other elements specified and approved by SCDHHS 172 Functional Prior Authorization Physician Administered Drug The Contractor shall ensure that prior authorization requests containing insufficient information to render a final decision are identified with a status such as incomplete, on-hold, or pending.

173FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall pursue additional information from the requestor sufficient to render a final decision and, after a SCDHHS-specified period has lapsed, deny, or close the request.
174FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall design and document a prior authorization process flow and notification format subject to review and approval by SCDHHS.
175FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall develop and maintain protocols, subject to SCDHHS approval, for:

a) All products identified as requiring prior authorization by SCDHHS

b) Developing web-based versions of criteria

c) Customized criteria must accommodate open-ended responses and allow the Contractor's clinical staff to review any necessary supporting documentation, such as faxed forms or letters of medical necessity, during the initial review of prior authorization request

d) Scripted protocols that may be used to approve prior authorization service requests 176 Functional Prior Authorization Physician Administered Drug The Contractor shall provide a prior authorization system that must:

a) Be accessible to authorized users (i.e., designated staff)

b) Support prior authorization for a number of doses

c) Support prior authorization for period of time

d) Support prior authorization for new and existing drugs 177 Functional Prior Authorization Physician Administered Drug The Contractor shall provide a prior authorization platform within the system that must maintain and allow the query of all pertinent information about prior authorization requests and determinations including, but not limited to, the following:

a) Requesting provider name b) Date and time of request c) Beneficiary identifiers d) Requested drug name, strength, form, and quantity e) Program eligibility of the beneficiary at the time of the determination f) Request status (i.e., approved, pended, denied) g) All reasons for denial or exception h) Prior authorization beginning and end dates i) Date and time of action on the request j) Comprehensive and flexible “free-text” notation functionality

178FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall have the capability to accept and integrate clinical data necessary for prior authorizations, including but not limited to, diagnosis codes and lab values, and shall use those values in the prior authorization processes.
179FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall comply with SCDHHS requirements, including communications and processing time, regarding governing denials and appeals.
180FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall have a pharmacist available to review prior authorization denials upon request, to determine whether the prior authorization criteria was accurately applied before the denial decision was issued.
181FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall provide a pharmacist that is available to speak directly with the provider if requested regarding prior authorization denials.
182FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall notify the Beneficiary and prescribing provider when their prior authorization is denied.
183FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor must comply with state and federal policies and procedures for Beneficiary appeals including, but not limited to, the following:

a) Notifying prescribing providers and Beneficiaries of their appeal rights

b) Preparing the appropriate reports and documents to support the Contractor’s actions resulting in the request for an appeal

c) Appearing at hearings to defend a prior authorization denial decision

d) Providing the services of a clinician to engage in peer discussions with the SCDHHS Medical Director, or designee, and other SCDHHS clinical personnel to address an appeal related to physician administered drugs

e) Complying with the mandates and timelines stipulated by state and federal policies for response/resolution of any appeal

184FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall produce and deliver all relevant information used in the prior authorization review within twenty-four (24) hours of receipt of a request from SCDHHS pertaining to a Beneficiary appeal.
185FunctionalPrior AuthorizationPhysician Administered DrugThe Contractor shall have a peer-to-peer review process available to prescribing providers who wish to challenge adverse prior authorization decisions.

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