Addendum No 8 Q A 5.22.2024.pdf

(866) 832-2363

E-Mail: CustomerService@vec.virginia.gov

VRC/TDD VA Relay 711

Equal Opportunity Employer/Program

Carrie Roth

Director

6606 W. Broad Street

Richmond, VA 23230

Department of Workforce Development and Advancement

RFP BPM050921/65222 ADDENDUM No 8

Q & A

1. System and Data (VWTH-5001)

How does "client" in VWTH-5001 requirement differ from "worker/job seeker" in VWTH-5002?

These refer to the same user set.

2. RFP Section 3, Proposal Format

Can Virginia Works confirm if the 100-page limitation for 3. Detailed Description of Proposed Solution(s) is in reference to Section 5's Functional and Technical Requirements Excel (Appendix J) or if it is in reference to a supplemental response in Word to describe our proposed Solution, processes, methodologies, etc.?

This is a requested (not required) limitation applicable to Detailed Description of Proposed Solution(s).

3. RFP Section 5, Functional and Technical Requirements

Beyond technical and functional requirements, can you share how you will evaluate and consider the customer experience in the proposal evaluation criteria? (e.g., UX Research, Usability Testing Approach, UX/UI Design, Branding, etc.)

The evaluation criteria will be posted prior to the closing date and time. Customer experience base requirements are listed throughout the document.

4. RFP Section 5, Functional and Technical Requirements

Can you share any brand standards or guidelines that the chosen solution should adhere to?

Since this will be an online solution, VITA guidelines for interface design should be referenced. Branding should be consistent with Virginia Works established branding on https://www.virginiaworks.gov/.

https://www.virginiaworks.gov/

5. Appendix J Instructions

When considering F - "Yes, Future" the instructions indicate this date means "not longer than six months from the date of the proposal". Can you please clarify which date you consider the "date of the proposal"?

(e.g., the proposal due date)

From award date.

6. Appendix J Instructions

The instructions to Appendix J indicate Supplier should provide an explanation of how it will fulfill the requirement when responding with Y. However, later the instructions state that only some of the questions may require an open answer. Can Virginia Works clarify if they want suppliers to provide explanations to all questions in Appendix J when indicating Y or F?

It is suggested that suppliers provide additional information for any question which is answered Y or F to allow for appropriate assessment against evaluation criteria.