3-Attachment 21 - Technical_USA Up Star_Arizona.pdf

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Contents

Experience and Capacity of Offeror

Executive Summary

Company Background and Qualifications

Relevant Experience and Past Performance in Emergency Response Services

Method of Approach

Understanding of the Requirement

Technical Approach and Methodology

Scenarios

Scenario #1 Approach for Base Camp Deployment

Scenario #2 Approach for POD Facility Deployment

Scenario #3 Approach for Temporary Support Center Deployment

Project Management Plan

Data Security and Regulatory Compliance

Appendices and Supporting Documentation

Pricing - Scenarios

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Experience and Capacity of Offeror

Executive Summary

USA Up Star, as the prime contractor with 15 years of proven experience in emergency response and critical infrastructure services, is proud to present a comprehensive proposal for statewide emergency response services and solutions. Headquartered at 1760 Industrial Dr. in Greenwood, IN, our organization is dedicated to delivering rapid, reliable, and innovative support that meets the diverse needs of the State of Arizona. Our extensive operational expertise is complemented by a robust network of industry-leading partners—including Cuneo Consulting, AMI Health, CDR Maguire, and KNS Culinary— allowing us to develop an integrated solution that addresses both immediate emergency requirements and the long-term resilience of state infrastructure.

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Our proposed solution is designed to integrate cutting-edge security protocols, rapid deployment strategies, and comprehensive emergency management capabilities to ensure that a full-scale response is initiated within 15 minutes of notification. We combine state-of-the-art physical security measures with advanced data security controls that adhere to NIST SP 800-53 standards and meet the rigorous requirements of the AZRAMP framework, thereby safeguarding both human life and critical state information. Our methodology includes rigorous personnel screening, continuous training, and 24/7 supervision, all supported by innovative technology that facilitates real-time monitoring and seamless communication across our network. Additionally, our proposal outlines a scalable and sustainable model that incorporates detailed logistics planning, exceptional customer service, and robust disaster recovery strategies, all of which underscore our commitment to operational excellence and continuous improvement.

Key differentiators that set us apart include our unmatched responsiveness, characterized by a coordinated and agile response system that consistently meets the urgent demands of statewide emergencies. Our integrated approach to security excellence blends high-level physical security with rigorous cybersecurity measures, ensuring not only safety but also strict adherence to regulatory compliance standards. With USA Up Star at the helm, supported by seasoned partners and a history of successful operations—including significant projects at Fort McCoy and Camp Atterbury—our proposal is built on deep industry knowledge and demonstrated performance.

Moreover, our solution delivers immediate emergency response capabilities alongside a dynamic, evolving framework designed to provide continuous protection, enhanced service quality, and long-term operational resilience.

This proposal is a testament to our unwavering dedication to being the premier partner for

4 | P a g e emergency response and security services, delivering superior value and a resilient infrastructure that meets the evolving needs of the State of Arizona.

Company Background and Qualifications

Company Overview and Mission USA Up Star is a premier provider of emergency response, security, and logistical support services, with over 15 years of proven expertise in managing large-scale crisis operations across diverse environments. Headquartered in Greenwood, Indiana, we specialize in delivering rapid, innovative, and mission-critical solutions that safeguard lives, restore stability, and protect vital infrastructure. Our core mission is to provide comprehensive, proactive, and scalable emergency response solutions that not only mitigate immediate threats but also enhance long-term operational resilience and community recovery.

Our team is highly trained and equipped to deploy self-sustaining base camps, disaster relief infrastructure, and wrap-around services with unparalleled speed and efficiency. We maintain strategic partnerships with industry-leading organizations, ensuring seamless coordination in medical support, logistics, security, and humanitarian assistance. USA Up Star is recognized for its commitment to excellence, holding industry certifications and affiliations that reflect our dedication to quality, compliance, and operational integrity. Our ability to rapidly mobilize personnel and resources in the face of natural disasters, public health emergencies, and national security threats has positioned us as a trusted partner to government agencies, private sector clients, and relief organizations.

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With a nationwide footprint and strategically positioned assets, USA Up Star stands ready to respond to emergency scenarios of any scale. Our unwavering focus on innovation, efficiency, and resilience drives us to continuously refine our response capabilities, ensuring we remain at the forefront of the emergency management industry.

Relevant Experience and Past Performance in Emergency Response Services

Over the past 15 years, USA Up Star has successfully executed numerous emergency response operations, demonstrating our ability to meet tight timelines and overcome complex challenges. Our proven track record includes:

• 2024 – Hurricane Helene, North Carolina, North Carolina Department of Public Safety:

Five Full Turnkey Basecamps, 5 sites, including Bunkhouse Trailers, Clear-span Tents, Mobile Food Trailer/Catering, Mobile Restrooms, Mobile Showers, Mobile Laundry, Power Generation, Potable Water Delivery, Wastewater Removal, Ice Production, Custodial Services, Wi-Fi Network, Unarmed Security, full wraparound services

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• 2024 – Hurricane Helene, Jacksonville, FL, Lemoine-CDR: Full Turnkey Basecamp, including Bunkhouse Trailers, Clear-span Tents, Mobile Food Trailer/Catering, Mobile Restrooms, Mobile Showers, Mobile Laundry, Power Generation, Potable Water Delivery, Wastewater Removal, Ice Production, Custodial Services, Wi-Fi Network, Unarmed Security, full wraparound services

• 2024 – Hurricane Helene, North Carolina, Duke Energy: Three (3) Comfort Stations, 3 sites, Potable Water Delivery, Wastewater Removal; Power Generation

• 2024 – Hurricane Helene, Florida, CDR-Health: Mobile Medical Hospital, Bunkhouse Trailers, Mobile Shower, Mobile Restroom, Food Catering

• 2024 – Hurricane Helene, Florida, LongView International Technology (LTS): Five (5) Type III POD, Comfort Stations, Mobile Showers & Toilets supporting Florida Department of Emergency Management,

• 2024 – Hurricane Helene, Florida, Ranco:

Lease of Forty-two (42) Bunkhouse Trailers

• 2024 – Hurricane Helene, Georgia, Beachview: Lease of Sixteen (16) Bunkhouse Trailers

• 2024 – Hurricane Helene, South Carolina, WSP: Eleven (11) Comfort Stations, 11 sites, Mobile Showers, Mobile Laundry

• 2024 – Hurricane Milton, Florida, LongView International Technology (LTS): Lease of 50 Bunkhouse Trailers, Mobile Shower Trailers, Mobile Restroom Trailers

• 2024 – Hurricane Milton, Florida, Florida Power & Light: Sell & Delivery of 5200 Linen Kits

• 2024 – Hurricane Milton, Florida, APTIM: Lease & Delivery of 4200 cots

• 2024 – Hurricane Debbie Jacksonville, FL, Lemoine-CDR: Full Turnkey Basecamp, including Bunkhouse Trailers, Clear-span Tents, Mobile Food Catering, Mobile Restrooms, Mobile Showers, Mobile Laundry, Power Generation, Potable Water Delivery, Wastewater Removal, Ice Delivery, Custodial Services, Wi-Fi Network, Pest Control Services, Site Prep, full wraparound services

• 2024 – LSA Eagle, Poland, KBR: Constructed & Operated Temporary Berry Amendment Compliant Tent Structures with full services from 2022 to present

• 2023 – Hurricane Idalia, Gainesville, Florida, Florida Department of Transportation: Full Turnkey Basecamp, including Bunkhouse Trailers, Clear-span Tents, Mobile Food Catering, Mobile Restrooms, Mobile Showers, Mobile Laundry, Power Generation, 7 | P a g e

Potable Water Delivery, Wastewater Removal, Ice Delivery, Custodial Services, Wi-Fi Network, full wraparound services

• 2023 – Hurricane Idalia, Camp Mayo, Florida, CDR: Full Turnkey Basecamp, including Bunkhouse Trailers, Clear-span Tents, Mobile Food Catering, Mobile Restrooms, Mobile Showers, Mobile Laundry, Power Generation, Potable Water Delivery, Wastewater Removal, Ice Production, Custodial Services, Wi-Fi Network, Unarmed Security, full wraparound services

• 2023 – Indiana Tornado Response (DR IN-4704): Portable Toilet & Handwash Station Rental & Operations

• 2023 – Warfighter Exercise, LOGCAPV, Fort Hood, KBR: Fuel Services (Vehicle, Operator, Delivery)

• 2023 – LOGCAPV, Germany, KBR: Supplied and Installed Berry Amendment Compliant Mattresses for Containerized Housing Units

• 2023 – LSA Eagle, Poland, KBR: Constructed & Operated Temporary Berry Amendment Compliant Tent Structures with full services from 2022 to present

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• 2022 – Severe Flooding Response, Perry County, Kentucky, Commonwealth of Kentucky: Full Turnkey Basecamp, including Bunkhouse Trailers, Clear-span Tents, Mobile Food Catering, Mobile Restrooms, Mobile Showers, Mobile Laundry, Power Generation, Potable Water Delivery, Wastewater Removal, Custodial Services, Wi-Fi Network, Unarmed Security, full wraparound services

• 2022 – Hurricane Ian, Florida, CDR Enterprises: Full Turnkey Basecamp, including Bunkhouse Trailers, Clear-span Tents, Mobile Food Catering, Mobile Restrooms, Mobile Showers, Mobile Laundry, Power Generation, Potable Water Delivery, Wastewater Removal, Custodial Services, full wraparound services

• 2022 – LSA Eagle, Poland, KBR: Constructed & Operated Temporary Berry Amendment Compliant Tent Structures with full services from 2022 to present

• 2021 – Operation Allies Welcome, Emergency Refugee Relief, Camp Atterbury, Indiana, KBR: Provided Dining Facility Food Services, Portable Alternative Container (PAC) Kitchen, Berry Amendment Compliant Tent, Machine-handling Equipment, Temporary Storage Containers, Reefer Trailers, and Fuel Trucks

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• 2021 – Operation Allies Welcome, Emergency Refugee Relief, Fort McCoy, Wisconsin, KBR: Provided Turnkey Dining Facility Food Services, Laundry Operations, Custodial Services, Berry Amendment Compliant Tents, Charter Bus Transportation, Cargo Truck Transport, Reefer Trailers, Fuel Trucks, Machine-handling Equipment, and Warehouse Management Operations

• 2020 – Exercise Steepe Eagle, FOB Palmetto, Third Army/Army Central (ARCENT): Full Turnkey Temporary Living Support Area (LSA); Berry Amendment Compliant Tents for Billeting, MWR, Dining Facility, and Medical Station; Food Catering; Shower Trailers; Portable Toilets, Handwash Stations, Power Generation, Potable Water Delivery; Wastewater Removal

Method of Approach

Understanding of the Requirement

Our proposal is engineered to deliver an end-to-end emergency response solution that addresses every critical component required by the State of Arizona. The scope of work encompasses a comprehensive range of services, including mobile logistical support, call center operations, search and rescue missions, and disaster recovery initiatives. Our solution involves establishing fully functional, self-sustaining base camps equipped with bunkhouse trailers, clear-span tents, mobile food services, restrooms, showers, power generation units, potable water delivery, and wastewater removal. We also deploy specialized equipment and trained personnel to support on-site operations, ensuring rapid setup and efficient takedown to meet fluctuating emergency needs. In addition, our call center operates 24/7 across multiple time zones, managing emergency notifications and coordinating resources in real time using advanced communication systems and integrated software platforms. Our search and rescue operations leverage specialized teams and state-of-the-art technology to conduct effective missions in both urban and remote environments, while our disaster recovery services include temporary support centers, emergency supply distribution, and infrastructure stabilization to restore normalcy as quickly as possible. This comprehensive approach integrates physical security measures, healthcare response, and IT/communication support, resulting in a holistic emergency management system that addresses every facet of emergency response.

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We interpret the emergency response timelines and statewide service coverage requirements as central to our operational strategy. With a mandate to mobilize within 15 minutes of notification, our approach relies on pre-positioned resources and a network of strategically located regional bases throughout Arizona. This integrated logistics network ensures that every region, from urban centers to rural areas, receives prompt and efficient support during emergencies. Robust communication protocols and established coordination with local and state agencies enable us to consistently meet or exceed the 15-minute response window, even under peak emergency conditions.

Regarding data security requirements, our proposal is fully compliant with stringent state and federal mandates. We adhere to NIST SP 800-53 security and privacy controls by employing measures such as encryption, multi-factor authentication, network segmentation, and continuous monitoring to safeguard sensitive data during all phases of emergency operations. In accordance with state directives, we will complete the AZRAMP Level 1 Prerequisite Control Sheet and implement rigorous baseline infrastructure security controls, including comprehensive IT system security plans and proactive vulnerability management programs. To protect sensitive health information and personally identifiable data, our solution meets HIPAA Business Associate Agreement (BAA) standards, ensuring that all health-related data is handled with the utmost confidentiality and security. Our comprehensive data security framework not only aligns with current regulatory requirements but also includes proactive incident response and disaster recovery strategies to mitigate potential breaches, thereby maintaining the security and resilience of our entire emergency response infrastructure.

Technical Approach and Methodology

Our technical approach is built on a systematic, layered methodology that begins with immediate risk assessment and situation analysis at the moment an emergency is detected. Upon receiving a notification, our central command center initiates a rapid response protocol that leverages pre-positioned assets, including fully equipped mobile base camps and specialized response teams. These assets are strategically distributed throughout the state to ensure that we can mobilize within the required 15-minute window.

Our incident management system incorporates real-time data feeds, geographic information systems (GIS), and predictive analytics to continuously assess the evolving situation and determine the optimal allocation of resources.

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Integration of service components is at the heart of our approach. We have developed a unified framework that synchronizes equipment leasing and purchase, personnel deployment, and advanced communication systems into one cohesive response. For instance, our equipment strategy involves a mix of leased and purchased assets such as mobile food service units, portable sanitation facilities, power generation units, and secure communication devices. These assets are maintained in a state of readiness, with regular inspections and preventive maintenance schedules in place to ensure peak performance when deployed. At the same time, our personnel, drawn from our pool of highly trained emergency responders, are deployed based on a detailed scheduling and resource management system that matches the specific demands of the incident with individual skill sets and experience levels.

Our technology strategy underpins every aspect of our response. We employ high-speed data communication platforms and GPS tracking systems to monitor the movement and status of our mobile units, ensuring that all teams are in constant contact with the command center. This technological infrastructure is supported by redundant communication networks and robust cyber-physical integration, allowing us to quickly adapt to any changes in the field. Additionally, our integrated software platforms enable seamless coordination between field teams and central operations, facilitating real-time decision-making and rapid resource re-allocation as needed.

Compliance with data security and IT control requirements is a top priority. Our systems are built in accordance with NIST SP 800-53 standards, with security measures such as end-to-end encryption, multi-factor authentication, and continuous network monitoring to protect sensitive data during all phases of emergency operations. We have also implemented the AZRAMP Level 1 Prerequisite Assessment as a baseline requirement, ensuring that our infrastructure adheres to the highest standards of cybersecurity, whether dealing with public state data under NIST Low Impact controls or more sensitive information requiring NIST Moderate Impact controls. Furthermore, our adherence to HIPAA Business Associate Agreement (BAA) standards guarantees that any health-related data is managed with strict confidentiality and compliance protocols.

Quality assurance is integrated throughout our operational framework through continuous performance monitoring and rigorous quality control measures. We conduct regular training exercises and full-scale emergency drills to evaluate our response capabilities, and we utilize data-driven performance analytics to assess the effectiveness of our interventions. After every incident, comprehensive debriefings and after-action reviews are conducted to identify areas for improvement. This ongoing commitment to quality

12 | P a g e assurance ensures that every aspect of our emergency response system—from rapid mobilization to sustained operations—meets the highest standards of efficiency, security, and reliability, thereby delivering superior performance under the most challenging conditions.

Teaming Partners

Cuneo Consulting Cuneo Consulting is a full-service advisory firm specializing in strategic planning, risk assessment, and IT security solutions. With deep expertise in NIST standards, AZRAMP assessments, and public sector procurement processes, they have supported numerous governmental and private sector projects in enhancing operational resilience.

Their proven track record in designing and implementing security frameworks makes them an invaluable partner in ensuring that our emergency response and infrastructure protection measures are both robust and compliant.

AMI Health AMI Health is a leader in healthcare solutions dedicated to providing comprehensive emergency medical services and innovative health technology. Focused on delivering quality care and community-based health programs, AMI Health brings extensive clinical expertise and a scalable, patient-centered approach to emergency response.

Their experience in managing rapid deployment of medical services under critical conditions, combined with advanced telehealth capabilities, positions them as a critical partner in our integrated statewide response strategy.

CDR Maguire CDR Maguire is a seasoned provider of professional services with expertise in infrastructure planning, risk management, and operational coordination. With a history of

13 | P a g e successfully executing large-scale projects and government contracts, CDR Maguire offers deep technical know-how and strategic insight. Their ability to develop tailored solutions for emergency operations—balancing technical precision with practical execution— ensures that our joint proposal is built on a foundation of proven operational excellence.

KNS Culinary KNS Culinary is a premier provider of culinary and catering services, renowned for delivering high-quality food solutions in both routine and emergency settings. With extensive experience in large-scale event catering, institutional dining, and emergency meal provisioning, KNS Culinary combines nutritional expertise with logistical agility. Their capacity to rapidly scale food production, adhere to stringent safety and compliance standards, and customize menus to meet diverse dietary needs makes them an essential partner in supporting the human factors of our statewide emergency response services.

These teaming partners, together with USA Up Star as the prime contractor, form a multidisciplinary alliance capable of addressing the full spectrum of emergency response requirements—from rapid security deployment and robust IT controls to comprehensive health services and reliable food support.

Scenarios

Scenario #1 Approach for Base Camp Deployment

USA Up Star, in partnership with CDR Health, KNS Culinary, AMI, and our strategic partners, is prepared to deploy and sustain a fully operational base camp with comprehensive wrap-around services, including feeding, sanitation, medical, shelter, and security—for 1,000 persons per day over a three-month period in Whetstone, AZ (Cochise County). Our extensive experience in rapid base camp deployment ensures efficient, compliant, and well-coordinated operation. This scenario aligns with our core expertise, and we are committed to delivering seamless mobilization, sustained operations, and risk-mitigated execution.

Upon receipt of the Notice of Award (NOA), our team will immediately activate prepositioned staff and implement a rapid deployment plan. Personnel will be mobilized

14 | P a g e through same-day flights and ground transportation to the site, while prepositioned mobile kitchens and support equipment will be deployed from Tucson, AZ, approximately 1.5 hours from Whetstone. To ensure immediate readiness, we will coordinate with our Sysco national account representative to initiate food and supply orders, securing same-day delivery for the first five days. Simultaneously, our team will commence equipment setup in close coordination with USA Up Star’s on-site project management team. The dining area and meal preparation stations will be fully established prior to the first scheduled meal service to ensure uninterrupted operations.

Method of Approach

Capabilities

CDR|H and its partners can provide the following services for a self-sustaining base camp located in Whetstone, AZ for 1,000 persons per day for three months:

• Security

• Shelter Staff

• Medical and Public Health Services

Execution Plan

Mobilization

USA Up Star and its partners will deploy initial personnel and resources within forty-eight

(48) hours of NTP. A full cadre of staff will be on site within three (3) days.

Security Services

• Staffing Positions:

o Security Group Supervisor: Oversees all security operations within the camp.

o Security Officers: Responsible for maintaining order and safety.

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• Staffing Ratios:

o One Security Group Supervisor per operational period.

o One Security Officer per 50 camp residents, resulting in 20 officers per shift.

• Security Shift Structure:

o Two 12-hour shifts to ensure 24/7 coverage, totaling 40 Security Officers and 2 Supervisors.

Shelter Staffing

• Staffing Positions:

o Shelter Manager: Manages overall shelter operations.

o Assistant Shelter Managers: Support the Shelter Manager in daily activities.

o Shelter Support Staff: Assist with registration, logistics, and resident services.

• Staffing Ratios:

o One Shelter Manager per operational period.

o Two Assistant Shelter Managers per shift.

o One Shelter Support Staff per 20 residents, totaling 50 staff members per shift.

• Shift Structure:

o Two 12-hour shifts, ensuring continuous support with a total of 100 Shelter Support Staff, 4 Assistant Managers, and 2 Shelter Managers.

Risk Mitigation

Risk management is a key component of our approach. Potential risks such as transportation delays, supply chain disruptions, and staffing challenges will be proactively mitigated through prepositioned resources, ensuring equipment and personnel are

16 | P a g e strategically located for rapid response. Our reliable vendor network, built on strong supplier relationships, will guarantee uninterrupted food and equipment deliveries.

Additionally, our experienced response teams, comprised of personnel with proven disaster response expertise, will sustain operations effectively. We also anticipate support from local authorities and partners to facilitate logistical access and operational continuity.

Medical & Public Health Services

Operating in Whetstone, AZ, a border city, presents unique risks and challenges, including medical and public health concerns, environmental factors, and logistical constraints. To address these challenges, CDR Health will lead medical and public health operations, providing comprehensive emergency healthcare services. Their expertise in disaster health management, mobile medical operations, and surge medical staffing ensures the delivery of high-quality, responsive medical care throughout the deployment.

The CDR Health medical team will consist of highly trained personnel operating in shifts to maintain comprehensive healthcare coverage 24/7. Key roles include a Project Manager available 24/7 to oversee contract management and communication, a Deputy Project Manager to facilitate interagency coordination, and Physicians and Nurse Practitioners to conduct medical exams and supervise healthcare teams. Additionally, Registered Nurses (RNs), Paramedics, Medical Assistants, and Medical Logisticians will provide critical health assessments, triage, vaccinations, mental health support, infection control, and supply chain management.

CDR Health will also integrate alternate care site capabilities to handle potential surges in medical needs, ensuring scalable and adaptable healthcare infrastructure. Their proven experience in disaster medicine, mobile specialty diagnostic units, and mass care solutions further enhance the medical response plan for this base camp.

Sustainment & Compliance

Once the base camp is operational, we will transition into a sustainment phase, prioritizing compliance, efficiency, and service quality. All operations will adhere to local, state, and federal regulations, while continuous quality assurance protocols will ensure safe, sanitary, and secure conditions for all personnel. Throughout the three-month period, our team will remain fully adaptable, ensuring all wrap-around services, including medical support, remain functional and responsive to evolving needs.

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USA Up Star, CDR Health, KNS Culinary, and AMI are committed to delivering a mission-ready, scalable, and fully compliant base camp with speed, precision, and reliability.

Scenario #2 Approach for POD Facility Deployment

USA Up Star, in partnership with CDR Health, Cuneo, and KNS Culinary (if needed), is prepared to deploy and staff a Point of Dispensing (POD) Facility in Kayenta, Navajo County to support area residents following a flood. This operation will involve helicopter logistics and high-profile truck deliveries to ensure a continuous flow of critical supplies, with FEMA providing the base resources. Given the complexity of this mission, CDR Health will serve as our primary partner for medical and public health services, leveraging their proven expertise in mass care response, alternate care sites, and mobile disaster medical units.

Their ability to rapidly deploy healthcare solutions ensures a comprehensive, adaptable, and effective relief effort.

Method of Approach

USA Up Star and its partners can provide the following services and personnel to a Point of Dispensing (POD) Facility to sustain area residents after a flood:

• High-profile trucks for supply deliveries

• Portable Generators for site operations

• Comprehensive Medical and Public Health Support

• Logistical and Security Coordination

Execution Plan

Mobilization

Upon receipt of the Notice of Award (NOA), USA Up Star will rapidly mobilize personnel and assets for deployment. CDR Health will lead the medical and public health response, ensuring comprehensive healthcare services are operational within hours of deployment.

Cuneo will oversee truck logistics, ensuring safe and efficient deliveries of FEMA-supplied resources, while CDR Health’s aviation division will manage helicopter operations, providing rapid supply distribution to flood-isolated communities. If food services are required, KNS Culinary will deploy mobile kitchen units to provide hot meals for both

18 | P a g e residents and emergency personnel, ensuring sustained nutrition support throughout the operation.

Logistics and Distribution

• Staffing Positions:

o Logistics Section Chief: Oversees all logistical operations.

o Supply Unit Leader: Manages procurement and supply chain.

o Distribution Supervisors: Oversee distribution teams.

o Distribution Staff: Handle the dissemination of supplies to residents.

• Staffing Ratios:

o One Logistics Section Chief per operational period.

o One Supply Unit Leader per shift.

o One Distribution Supervisor per 10 Distribution Staff.

o One Distribution Staff per 50 residents served daily, totaling 20 staff members.

• Shift Structure:

o Two 12-hour shifts to ensure continuous operations, totaling 40 Distribution Staff, 4 Supervisors, 2 Supply Unit Leaders, and 2 Logistics Section Chiefs.

Transportation Services

• Staffing Positions:

o Transportation Unit Leader: Coordinates all transportation activities.

o Drivers: Operate high-profile trucks for supply deliveries.

• Staffing Ratios:

o One Transportation Unit Leader per operational period.

19 | P a g e o One Driver per vehicle; assuming a fleet of 10 trucks, 10 drivers are needed per shift.

• Shift Structure:

o Two 12-hour shifts, totaling 20 Drivers and 2 Transportation Unit Leaders.

Medical & Public Health Services

Operating in a post-flood environment presents significant public health risks, including waterborne diseases, sanitation issues, and emergency medical needs. CDR Health’s medical team will deploy mobile diagnostic and specialty care units, offering urgent and primary medical care, infection control, and chronic disease management. Their comprehensive response includes emergency triage, trauma stabilization, and disease prevention programs, ensuring the health and well-being of affected residents. Their public health strategy also includes disease surveillance, sanitation control, vaccination distribution, and behavioral health services to address disaster-related trauma.

Additionally, CDR Health’s logistics division will manage pharmaceutical and medical supply chains, ensuring the availability of critical medications, first-aid supplies, and medical equipment throughout the duration of operations. To sustain these efforts, CDR Health’s personnel will operate in 12-hour shifts over a 24-hour period, ensuring uninterrupted medical coverage. Their staffing model will include physicians, nurse practitioners, registered nurses, paramedics, behavioral health specialists, and medical logistics personnel, all trained for disaster response and mass casualty management.

Risk Mitigation & Security Strategy

Given the remote and challenging environment of Kayenta, a strong supply chain and security strategy is essential. Cuneo’s logistics team will coordinate high-profile truck deliveries, ensuring FEMA resources are transported efficiently despite potential road closures and infrastructure damage. CDR Health’s aviation team will oversee helicopter operations, facilitating direct access to communities isolated by floodwaters. Security will be a critical concern, particularly for high-profile truck movements and large-scale resource distribution at the POD facility. USA Up Star will coordinate with local law enforcement, FEMA, and emergency management agencies to maintain security, ensure the orderly distribution of resources, and prevent disruptions to supply chains.

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Sustainment & Compliance

Once the POD facility is fully operational, we will transition into a sustainment phase, prioritizing efficiency, public health safety, and long-term operational stability. Our team will ensure compliance with FEMA guidelines, state and federal regulations, and USA Up Star’s internal quality control protocols. Continuous assessments, real-time data tracking, and collaboration with local authorities will allow for agile decision-making, ensuring an effective and sustained response throughout the recovery period.

Conclusion

USA Up Star, alongside CDR Health, Cuneo, and KNS Culinary, is fully prepared to execute a mission-ready, scalable, and fully compliant POD operation. Our integrated approach ensures that medical, logistical, and operational challenges are met with precision, speed, and reliability, providing life-saving aid and sustainable relief to the residents of Kayenta in their time of need.

Scenario #3 Approach for Temporary Support Center Deployment

USA Up Star, in partnership with CDR Health, Cuneo, and KNS Culinary (if needed), is prepared to deploy and establish a Temporary Support Center in Welton, Yuma County following a devastating fire. This facility will provide power, and communications to support emergency responders and the affected community. Given the severity of the disaster, CDR Health will serve as our primary partner for medical, public health operations, leveraging their expertise in disaster medical response, alternate care site management, and large-scale emergency logistics. Additionally, we will partner with a local business for morgue operations, if and when needed, to provide dignified and compliant casualty management.

Our proven track record in rapid deployment, infrastructure setup, and emergency support services ensures that we can execute this mission efficiently and effectively.

Method of Approach

Capabilities

CDR|H and its partners can provide the following services for a Temporary Support Center after a devastating fire sweeps through the City of Welton:

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• Power Supply & Infrastructure

• Communications Support

• Medical and Public Health Services

Execution Plan

Mobilization

Upon receipt of the Notice of Award (NOA), USA Up Star will immediately mobilize assets and personnel to establish the Temporary Support Center in Welton. CDR Health will lead the medical, and public health response, ensuring that emergency responders have the necessary medical infrastructure and resources to manage casualties and sustain relief efforts. Cuneo will oversee logistics, including the transportation and installation of power generation and communication equipment, ensuring that critical infrastructure is operational as soon as possible. If feeding services are required, KNS Culinary will deploy mobile kitchens to provide hot meals for first responders and support staff, ensuring sustained energy and focus during response operations.

Power Supply & Infrastructure Support

• Staffing Positions:

o Infrastructure Branch Director: Oversees all power generation and facility operations.

o Electricians & Power Technicians: Responsible for setting up and maintaining generators and power distribution.

o Fuel Supply Unit Leader: Manages fuel procurement and resupply logistics.

• Staffing Ratios:

o One Infrastructure Branch Director per operational period.

o One Electrician/Technician per 10 generators deployed.

o One Fuel Supply Unit Leader per 5,000 gallons of stored fuel.

• Shift Structure:

22 | P a g e o Two 12-hour shifts, ensuring 24/7 power support.

Communication Services

• Staffing Positions:

o Communications Unit Leader: Oversees setup and maintenance of all communication systems.

o Radio/IT Technicians: Deploy and maintain satellite communications and emergency radio networks.

o Help Desk Operators: Provide support for emergency communication needs.

• Staffing Ratios:

o One Communications Unit Leader per operational period.

o One IT/Radio Technician per 50 personnel relying on communication services.

o One Help Desk Operator per 100 end users.

• Shift Structure:

o Two 12-hour shifts, ensuring round-the-clock communication support.

Medical & Public Health Services

The aftermath of a large-scale fire presents numerous public health challenges, including smoke inhalation injuries, burns, respiratory distress, and environmental contamination.

CDR Health will deploy medical teams with expertise in respiratory care, burn treatment, and emergency triage. They will also conduct environmental hazard assessments to monitor air quality and mitigate public health risks associated with post-fire conditions.

Their public health teams will focus on infection control, mental health support, and disease surveillance, ensuring a comprehensive medical response.

Additionally, CDR Health will oversee medical logistics, ensuring the availability of critical medications, first aid supplies, burn care treatment, and personal protective equipment (PPE). Medical personnel will be staffed on 12-hour shifts to ensure 24/7 medical coverage, 23 | P a g e with physicians, nurse practitioners, registered nurses, paramedics, behavioral health specialists, and medical logistics teams supporting operations.

Risk Mitigation & Security Strategy

Logistics and security will play a critical role in sustaining operations in Welton. Cuneo will manage transportation, setup, and resupply efforts for power and communication systems, as well as medical equipment. Given the urgency of the mission, Cuneo’s logistics team will ensure expedited deliveries, working closely with local, state, and federal agencies to maintain uninterrupted access to essential resources.

Security will also be a key focus, particularly around sensitive areas, power infrastructure, and emergency medical operations. USA Up Star will coordinate with local law enforcement, FEMA, and emergency management teams to ensure a safe and secure operational environment, preventing disruptions while maintaining controlled access to critical sites.

Sustainment & Compliance

Once the Temporary Support Center is fully operational, we will transition into a sustainment phase to ensure long-term stability, efficiency, and compliance. Our operations will adhere to all applicable local, state, and federal regulations, as well as FEMA and public health guidelines. Real-time coordination, continuous assessment, and medical data tracking will allow us to adapt quickly to evolving needs. Regular operational reviews will ensure that power, communications, and medical services remain uninterrupted and responsive throughout the recovery period.

Assumptions and Risks

• Existing structures are still partially usable (i.e., the Temporary Support Center will be located at a pre-designated emergency facility or mobile command post).

• Environmental hazards may impact logistics and medical operations, requiring adaptive strategies.

Conclusion

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USA Up Star, alongside CDR Health, Cuneo, and KNS Culinary, is committed to delivering a mission-ready, scalable, and fully compliant Temporary Support Center in Welton, Yuma County. With our expertise in disaster response, infrastructure deployment, and public health management, we will ensure that emergency responders and affected communities receive the essential support they need to recover effectively.

Project Management Plan

Our implementation plan begins immediately upon contract award with a comprehensive kickoff meeting designed to align all stakeholders and establish clear objectives, timelines, and key milestones. During the initial phase, we will focus on the rapid mobilization of resources, including the pre-positioning of mobile base camps and activation of our centralized command center. Key deliverables include the setup of operational infrastructure within the first 48 hours, initiation of 24/7 call center operations, and the commencement of emergency response drills within the first week. As the project progresses, subsequent milestones include full deployment of field teams across strategically identified regions, periodic performance assessments, and continuous improvement reviews to ensure that our operations meet or exceed the required response standards.

Our resource management and staffing plan is designed to ensure that all critical roles are filled by highly trained professionals with extensive experience in emergency response. A dedicated pool of responders, technical support staff, and management personnel has been pre-assigned based on skill set, geographic location, and operational requirements.

In addition to our primary teams, we have established backup teams and an escalation strategy to handle any unexpected surges in demand or operational disruptions. Regular training, certification, and performance evaluations ensure that all staff members remain at the forefront of industry best practices.

Risk management is an integral component of our project management plan. We have developed a comprehensive risk assessment framework that identifies potential operational, logistical, and technological risks and outlines specific mitigation strategies.

These strategies include redundant communication systems, pre-arranged contingency plans, and continuous monitoring of environmental and operational conditions. Regular risk reviews and after-action assessments allow us to adjust our strategies in real time, thereby minimizing potential disruptions and ensuring that our response capabilities remain robust under any circumstances.

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Communication and coordination with state agencies and using agencies are maintained through a centralized command center that serves as the nerve center for all operations.

Dedicated liaison officers ensure constant communication between our teams and state representatives, providing real-time updates, issue resolution, and strategic guidance. Our integrated communication platforms, which include secure channels for sensitive information, enable seamless collaboration across all levels of the emergency response network. This coordinated approach not only enhances operational efficiency but also fosters trust and transparency with all stakeholders, ensuring that our project management plan supports a unified, state-wide emergency response.

Data Security and Regulatory Compliance

Our data security plan is built on a foundation of industry best practices and is designed to meet and exceed the stringent requirements set forth by NIST SP 800-53 as well as the State Data Classification Policy. At the core of our approach is a multi-layered security framework that incorporates state-of-the-art encryption protocols for data at rest and in transit, robust multi-factor authentication mechanisms, and continuous real-time monitoring of our networks and systems. This comprehensive approach ensures that all sensitive data—whether processed, transmitted, or stored during emergency operations— is safeguarded against unauthorized access and cyber threats.

In order to maintain full regulatory compliance, we follow a structured process for completing and submitting the Arizona Baseline Infrastructure Security Controls assessment. This process begins with the thorough completion of the AZRAMP Level 1 Prerequisite Control Sheet, which involves a detailed evaluation of our IT environment, security policies, and procedural controls. We then compile supporting documentation, such as our IT System Security Plan (SSP) and Written Information Security Program (WISP), which are submitted to the appropriate state authorities for review. Should our operations require handling of data that falls under higher risk categories, we are prepared to conduct additional assessments in line with AZRAMP Level 2 Low Impact or Level 3 Moderate Impact controls, ensuring that all aspects of our infrastructure adhere to the required standards.

Beyond these measures, our compliance strategy includes strict adherence to HIPAA requirements for the protection of sensitive health information, ensuring that all personal and health-related data is handled with the highest level of confidentiality and security.

Additionally, we are committed to achieving and maintaining StateRAMP certification, 26 | P a g e which further validates our cybersecurity posture when dealing with cloud services and state data. Regular audits, vulnerability assessments, and incident response drills are conducted as part of our continuous improvement program, allowing us to proactively identify and mitigate risks.

Through this robust and detailed data security plan, we not only meet current regulatory requirements but also create a flexible framework that can adapt to future changes in state and federal policies, ensuring the ongoing protection of critical data throughout all phases of emergency response operations.

Appendices and Supporting Documentation

Our appendices and supporting documentation have been carefully compiled to provide a comprehensive view of our capabilities and commitment to excellence. The supporting materials include detailed resumes and biographies of our key personnel, highlighting their extensive experience and qualifications in emergency response and security operations. In addition, we have included past performance records and relevant project case studies with references that demonstrate our proven track record in managing large-scale emergency response initiatives. To substantiate our commitment to stringent security standards, we have attached the completed Prerequisite Assessment documentation, along with other required security certifications that verify our adherence to AZRAMP Level 1 and related cybersecurity measures. Furthermore, the package includes our Offer and Acceptance Form, as well as all additional forms and certifications mandated by the solicitation. Supplementary materials, such as detailed equipment lists and further certifications, are also provided to underscore the robustness of our technical and operational capabilities.

Pricing - Scenarios

Our pricing strategy is built on a foundation of transparency and cost efficiency, reflecting thorough analysis and detailed cost assumptions. We have developed a competitive pricing model that incorporates all direct and indirect costs, including personnel wages, equipment leasing or purchase, logistics, technology investments, and the overhead necessary to support rapid emergency response operations. Our financial framework is designed to deliver value while ensuring that our services remain scalable and adaptable to the dynamic requirements of statewide emergency response. Cost assumptions are

27 | P a g e derived from historical project data, current market rates, and anticipated resource utilization during peak emergency scenarios.

Our proposal includes tailored pricing for specific scenarios that outline the financial implications of deploying self-sustaining base camps, establishing temporary support centers, or setting up Point of Dispensing (POD) facilities. For each scenario, we have developed detailed cost estimates that reflect the unique resource demands, deployment timelines, and logistical considerations. Our project management fees are integrated into this pricing structure, accounting for the dedicated coordination, oversight, and continuous monitoring required to ensure timely and effective service delivery. Detailed pricing models, complete with supporting financial documentation, are available as part of our submission to provide the State of Arizona with a comprehensive financial framework that supports informed decision-making while ensuring the highest quality of emergency response services.

Pricing - Scenarios