3-Attachment 10 - Experience and Capacity Response.pdf

Request for Proposal

Solicitation No. BPM006719

Statewide Emergency Response Services and Solutions

Arizona Department of Administration

State Procurement Office

Solicitation Attachment – Experience and Capacity Response | Revision No. 1 | Revised 11-22

Attachment 10 – Experience and Capacity Response

THE STATE MAY DETERMINE YOUR PROPOSAL NON-RESPONSIVE IF YOU DO NOT FULLY RESPOND.

The Offeror shall provide a narrative response to each section that demonstrates their understanding of the Scope of Work requirements and describes the company’s overall experience and capacity in providing the Services stated in this Solicitation. If there is a section that is not applicable to the Services required by the Scope of Work, you may mark it “N/A”.

Offeror shall provide a response either after each section or in a separate document entitled: “Attachment - Experience and Capacity Response.” If a separate document is used, please clearly designate each section and double-check to ensure that each question has been answered. If any information provided is considered CONFIDENTIAL by Offeror, the information must be specifically included in the Confidential Information Designation Attachment and related documentation to be assessed for confidential treatment under A.A.C. R2-7- 103.

1.0 Company Profile. The Offeror must include a narrative description of its organization. The narrative must include the following:

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work;

1.2 Location in which the Offeror is incorporated;

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks;

1.4 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted Offer;

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract;

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status;

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this Solicitation;

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services;

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client;

1.10 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years;

1.11 Full disclosure of any criminal or civil offense;

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services; AND

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation.

Offeror Response:

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work:

USA Up Star is a premier emergency response and security service provider with 15 years of experience in rapid deployment and critical infrastructure operations. We specialize in delivering comprehensive emergency response solutions—including base camp operations, integrated healthcare support, and robust logistics management—to meet the diverse needs of state and local agencies.

1.2 Location in which the Offeror is incorporated:

USA Up Star is incorporated in the state of Indiana.

Arizona Department of

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks):

Our corporate headquarters is located at 1760 Industrial Dr., Greenwood, IN 46143. We also maintain satellite offices strategically positioned to support our regional operations.

1.4 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted Offer:

An organizational chart detailing our operational structure is provided in the attached documentation. Key contacts include Brian Sherer (CFO), Brandon Johnson (Controller), and MaryBeth Milici (Director of Pursuits), with MaryBeth Milici serving as the primary point of contact for all contract-related inquiries.

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract:

USA Up Star confirms that there are no potential conflicts of interest with any State employee involved in the review or approval of this contract.

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status:

We affirm that, in the last five years, USA Up Star has not filed, nor had filed against it, any bankruptcy or insolvency proceeding, nor has the company undergone the appointment of a receiver, trustee, or assignee.

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a Contract under this Solicitation:

There are no pending Securities Exchange Commission investigations involving USA Up Star.

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services:

USA Up Star is not involved in any open or pending litigation—either as an initiator or as a defendant—that could materially impact our ability to deliver the contracted services.

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client:

There is no litigation—open or pending—involving USA Up Star and any public sector client.

1.10 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years:

USA Up Star has not had any public sector contracts terminated for cause or convenience in the past five years.

1.11 Full disclosure of any criminal or civil offense:

We confirm that USA Up Star has no history of criminal or civil offenses.

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services; AND USA Up Star holds all necessary Arizona business licenses to provide emergency response and related services.

Documentation verifying these licenses is attached.

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation:

We will provide copies of all relevant professional and industry certifications, including those for emergency response operations, IT security compliance, and operational excellence, as part of our attached documentation

Arizona Department of

2.0 Company Experience

2.1 What market(s) are your current clients primarily in?

2.2 What experience do you have serving clients in business markets within the State of Arizona?

2.3 What is the range in size of your current clients?

2.4 Provide two (2) examples that exhibit your experience with Materials or Services for clients relevant to the Scope of Work? Provide supporting documentation as a separate attachment and title the document: “Attachment - Company Experience”.

2.5 In the last five (5) years, did any of your clients cancel their contracts with your company? If “yes”, why? Please provide as much detail as possible.

2.6 With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over your competition?

Offeror Response:

2.1 What market(s) are your current clients primarily in?

Our current client base primarily consists of public sector organizations, including state and local government agencies, emergency management bodies, and public health departments, as well as select private sector entities that require high-level emergency response and critical infrastructure support.

2.2 What experience do you have serving clients in business markets within the State of Arizona?

We have extensive experience serving a diverse range of clients within Arizona, including county emergency management offices, tribal entities, municipal services, and state-level departments. This experience has allowed us to design and deliver tailored solutions that address both immediate emergency needs and long-term operational challenges in the unique environment of Arizona.

2.3 What is the range in size of your current clients?

Our client portfolio spans a wide range in size—from small local agencies and municipal departments to large, statewide organizations and multi-jurisdictional collaborations—demonstrating our ability to scale services effectively to meet varying operational complexities.

2.4 Provide two (2) examples that exhibit your experience with Materials or Services for clients relevant to the Scope of Work? Provide supporting documentation as a separate attachment and title the document: “Attachment - Company Experience.”

One example is our rapid deployment and sustained operation of a fully functional, self-sustaining base camp that provided comprehensive logistical, medical, and security services for over 1,000 individuals per day during critical emergency situations. A second example is our extensive involvement in statewide COVID-19 testing and vaccination programs, where we coordinated with multiple public health agencies to deliver rapid, efficient, and compliant services across various jurisdictions. Detailed supporting documentation for these projects is provided in the attached “Attachment

- Company Experience.”

2.5 In the last five (5) years, did any of your clients cancel their contracts with your company? If “yes”, why? Please provide as much detail as possible.

In the past five years, we have maintained a strong record of service continuity, with no instances of contract cancellations. This consistency is a direct result of our proactive communication, commitment to quality, and adaptive operational strategies that ensure our services consistently meet or exceed client expectations.

2.6 With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over your competition?

USA Up Star is actively involved in key trade and professional associations, including the National Emergency Management Association, the International Association of Emergency Managers, and local public safety industry groups.

Participation in these organizations enables us to stay at the forefront of industry best practices, regulatory developments, and technological innovations, providing a significant competitive advantage by ensuring our solutions remain state-of-the-art and fully compliant with evolving standards.

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3.0 Financial/Accounting Information

Arizona Department of

Offeror must provide evidence of financial stability and capability to fund all costs associated with providing the relevant Materials or Services throughout the term of the Contract. The latest two (2) years audited annual financial statements including total revenue, net income, and total assets must be submitted with the Offeror’s proposal. If audited financial data is unavailable, explain in full, the reason and provide the latest non-audited financial information including but not limited to balance sheet, income statement, as well as statements of cash flows, and change in financial position. Include information to attest to the accuracy of the information provided.

Offeror shall provide information regarding any irregularities that were discovered in any accounts maintained by the Offeror on behalf of others. Describe the circumstances and disposition of the irregularities.

X

4.0 Certificates/Licenses

Submit copies of all applicable certificates and licenses that support Offeror’s ability to provide the proposed Materials or Services. At a minimum, this shall include all certifications and licenses referenced in the Solicitation Attachment - Organization Profile.

X

5.0 Product Purchase/Lease/Lease to Own

Please provide a description of your Purchase/Lease/Lease-to-Own program

Offeror Response:

Our Purchase/Lease/Lease-to-Own program is currently in the final stages of development and is scheduled to launch shortly. This program will offer flexible options for acquiring essential equipment and supplies, enabling our clients to choose the best financial arrangement that suits their operational needs. Through strategic partnerships with reputable vendors, we will provide competitive pricing, comprehensive warranties, and efficient delivery services. Although the program has not yet commenced, we are actively finalizing the framework, including detailed cost structures and service level agreements, to ensure a seamless transition once it is launched.