3-Attachment 12 - Method of Approach.pdf

Request for Proposal

Solicitation No. BPM006719

Statewide Emergency Response Services and Solutions

Arizona Department of Administration

State Procurement Office

Solicitation Attachment – Method of Approach | Revision No. 1 | Revised 11-22

Attachment 12 – Method of Approach

The Offeror shall provide a narrative response to each section that demonstrates their understanding of the Scope of Work requirements and describes the company’s overall method of approach for providing the Service(s) stated in this Solicitation. If there is a section that is not applicable to the Services required by the Scope of Work, you may mark it “N/A”.

Offeror shall provide a response either after each section or in a separate document entitled: “Attachment - Method of Approach.” If a separate document is used, please clearly designate each section and double-check to ensure that each question has been answered. If any information provided is considered CONFIDENTIAL by Offeror, the information must be specifically included in the Confidential Information Designation Attachment and related documentation to be assessed for confidential treatment under A.A.C. R2-7-103.

Customer Service

1. How will the Offeror service a Participating Entity’s account if awarded? Does each representative have access to the Participating Entity’s account information to best help them?

a. If awarded, our team will establish a dedicated account management structure that ensures each Participating Entity receives personalized, proactive service throughout the contract period. A dedicated account manager will serve as the primary point of contact, supported by a team of representatives who have secure, role-based access to the Participating Entity’s account information. This access enables every representative to view current account details, service histories, and specific client requirements, ensuring they can provide timely and informed assistance. Our centralized customer service platform and 24/7 help desk further guarantee that all inquiries and issues are addressed promptly and efficiently, fostering continuous communication and strong, responsive relationships with each Participating Entity.

2. Hours of operation if help is available via phone, a chat function online, etc. 8:00 am to 5:00 PM in EACH time zone would be preferred. Including an emergency contact with phone, email etc. of whom to contact after hours. Include in the response if the Offeror has a dedicated phone line or staffing for government sales.

a. We have a dedicated phone line that is managed 24/7 and a standby team ready to respond to urgent issues after hours.

3. Describe how Customer Service can assist a Purchasing Entity with finding sustainable and/or other products.

a. Our Customer Service team plays a proactive role in assisting Purchasing Entities to source sustainable and alternative products. By leveraging our integrated ordering system and comprehensive product databases, our team can offer detailed information on product certifications, environmental impacts, and cost efficiencies. They work closely with clients to understand specific sustainability goals and provide tailored recommendations that align with both regulatory requirements and organizational priorities. In addition, our customer service representatives collaborate with our supply chain and vendor management teams to identify reliable, eco-friendly suppliers and ensure that all suggested products meet the desired sustainability standards. This integrated approach helps Purchasing Entities not only find sustainable products but also optimize their procurement processes for long-term value and compliance.

4. Describe the Offeror’s quality assurance measures for both orders and any other customer service-related quality assurance measures.

Arizona Department of

a. Our quality assurance measures span both the order fulfillment process and all customer service-related interactions to ensure the highest level of customer satisfaction and operational efficiency. For order fulfillment, we implement a multi-step verification system that ensures all orders are accurate, complete, and on-time. This includes real-time tracking, quality checks at various stages of the supply chain, and post-delivery follow-ups to confirm customer satisfaction. We regularly audit internal processes and work closely with our vendors to ensure that industry standards are met and exceeded. In terms of customer service, we monitor interactions through customer feedback mechanisms, including surveys, direct communication, and service evaluations. All customer service representatives undergo extensive training to meet performance expectations and quality benchmarks. We also have a robust system in place to handle customer complaints, resolve service issues quickly, and guarantee that customers receive timely resolutions, aimed at continuously improving the experience. Additionally, our quality assurance team conducts routine random audits and reviews of both support responses and order processing to ensure compliance with our service level agreements (SLAs) and maintain standards of excellence across all service touchpoints. for 5 seconds

b. Our quality assurance measures are integral to every phase of our operations, ensuring that both orders and overall customer service consistently meet high standards. We employ a combination of automated verification systems and manual audits to confirm order accuracy and timely processing. Daily reviews and performance monitoring through a dedicated quality assurance team help identify any discrepancies or issues promptly, while our integrated digital tracking system ensures that every transaction is recorded and analyzed for continuous improvement. In parallel, our customer service team undergoes regular training and periodic performance evaluations to maintain best practices and regulatory compliance. We also implement a structured feedback loop with our Purchasing Entities, which allows us to quickly address any concerns and adapt our processes as needed. This comprehensive approach ensures that our quality assurance measures not only safeguard order integrity but also enhance the overall customer experience, delivering reliability and efficiency at every touchpoint.

5. If there is an issue with an order placed or any other customer service issue, how are those addressed?

a. If there is an issue with an order or any other customer service concern. Upon receiving a complaint, our team immediately acknowledges the issue and logs it into our integrated tracking system, triggering a structured escalation process. The concern is then routed to the appropriate department—be it logistics, technical support, or supply chain management—for a thorough investigation and resolution. Once the issue is resolved, we provide detailed feedback and follow-up communication to the Purchasing Entity, ensuring transparency and customer satisfaction. Additionally, our quality assurance team continuously monitors and analyzes these incidents to identify trends and implement ongoing training and process improvements, thereby ensuring that any disruptions are minimized and our service quality remains consistently high.

6. Describe Offeror’s return substitution policy that would apply if awarded a Master Agreement.

Forced substitutions will not be allowed. Explain how the Offeror notifies customers of an out- of-stock item(s) including if Offeror notifies customers about how the equivalent item compares to the out-of-stock item.

a. Our return substitution policy is designed to ensure transparency and customer satisfaction while strictly prohibiting any forced substitutions. In the event that an item is out-of-stock, we promptly notify the customer through our integrated communication channels. Our notification includes detailed information on the out-of-stock item as well as a clear comparison to any available equivalent alternatives, ensuring that customers can make informed decisions. This comparison covers key aspects such as product

Arizona Department of specifications, performance metrics, and compliance with required standards. Customers are provided with the option to accept the equivalent product or to choose to wait for the originally ordered item, without any imposition of forced substitutions.

7. Describe the Offeror’s online ordering system that Purchasing Entities would use to create a profile, place orders, track orders and other functions the system could have. If there are other ways to order Products, indicate that as well including connecting to eProcurement systems.

a.

8. What is the Offeror’s return policy?

9. Provide the following information:

Company Representative(s):

Main Point of Contact:

Toll-free number:

E-mail:

Supply chain and logistics management

1. Describe in detail how your company will manage an awarded contract. Include the following at a minimum:

○ Ongoing coordination of product availability and service turnaround

○ Training of staff regarding an awarded contract

○ New user account set-up

i. USA Up Star will implement a comprehensive contract management approach to ensure seamless service delivery and operational excellence. Our dedicated team will continuously monitor product availability and service turnaround, leveraging advanced tracking and forecasting systems to coordinate with our suppliers and internal teams. This proactive oversight enables us to address any potential supply gaps or delays immediately, ensuring that our supply chain remains efficient and responsive to the needs of each Purchasing Entity.

ii. In addition, we prioritize staff training to ensure every team member is fully prepared to execute the requirements of the awarded contract. Our training program includes specialized onboarding sessions tailored to the contract’s specifics, comprehensive operational briefings, and ongoing refresher courses covering compliance, process improvements, and customer service protocols.

This ensures that all our staff members are consistently updated and aligned with the operational standards and expectations of USA Up Star.

iii. Furthermore, our new user account setup process is designed for speed and security. Through our integrated online ordering system, we offer a streamlined process for establishing new user accounts, complete with dedicated support from our help desk to ensure that Purchasing Entities can quickly and easily access our services. This holistic approach to contract management—encompassing ongoing coordination, rigorous training, and efficient account setup—demonstrates USA Up Star’s commitment to delivering precise, reliable, and responsive emergency response services.

iv.

2. Describe how you intend to market an awarded contract, provide a specific marketing plan for an awarded contract.

○ Once awarded, USA Up Star will activate a comprehensive marketing plan designed to maximize contract visibility and reinforce our commitment to excellence in emergency

Arizona Department of response. Our strategy begins with targeted outreach to state agencies and local government entities through tailored presentations, detailed case studies, and robust testimonials that highlight our proven track record in managing large-scale emergency operations. We will leverage our existing relationships and strategic partnerships to conduct informational webinars, host on-site demonstrations, and participate in industry conferences to showcase our capabilities and the tangible benefits of our solution.

○ In parallel, we will launch a digital marketing campaign that includes press releases, targeted social media outreach, and email newsletters aimed at key stakeholders. This campaign will emphasize our rapid response capabilities, compliance with stringent data security standards, and our extensive network of pre-positioned resources across the South and Southeast United States. Additionally, our website and online ordering platform will be optimized to feature success stories and performance metrics from previous operations, reinforcing our reliability and operational excellence.

○ Our internal marketing efforts will include detailed training for our sales and customer service teams to ensure they are well-equipped to articulate our value proposition and address any inquiries from potential users. By integrating these direct and digital marketing initiatives with ongoing stakeholder engagement, USA Up Star aims to establish a strong market presence and continuously drive awareness of our superior emergency response capabilities throughout the contract period.

Reporting Participating Entities will have different needs when it comes to reporting. Describe Offeror’s reporting capabilities including customization. (e.g., sales reporting, sustainability reporting, sustainable labeling available, usage reports, any other state reports needed by a Participating Addendum etc.).

Implementation Plan Implementation of a Master Agreement, if awarded is vital to the Participating Entities. Describe in detail the Offeror’s implementation plan including an estimated timeline to include at minimum the following points:

1. Detailed specific information, resources, and assistance the Offeror will require from each Participating Entity to implement the Participating Addendum.

• To implement the Participating Addendum, USA Up Star will require detailed and specific information from each Participating Entity to ensure a seamless integration and effective transition. We will need comprehensive documentation regarding the entity’s existing IT infrastructure, including system architecture, data exchange formats, and security protocols, so that our online ordering system can integrate smoothly with their current systems. Each Participating Entity will be asked to designate a primary point of contact— preferably someone with decision-making authority—who will be responsible for coordinating the exchange of technical documentation, access credentials, and any necessary system APIs. Additionally, we will require insights into their current procurement workflows, product catalogs, and compliance requirements to customize our solution to meet local needs. This information will include details about internal processes, order management systems, and any specific guidelines dictated by state or local regulations. Furthermore, we will request support in scheduling training sessions and pilot tests, which are essential to validate the integration and ensure that end-users are familiar with the new system. Active collaboration and ongoing communication with each entity’s designated team will be crucial to address any challenges promptly, thereby ensuring that the Participating Addendum is implemented efficiently and effectively.

Arizona Department of

3. Describe how soon from execution of a Participating Addendum the online ordering system will be available to each Participating Entity. If a phased implementation is planned in terms of limited functionality vs. complete functionality, please specify.

○ Once a Participating Addendum is executed, our online ordering system will be made available to each Participating Entity within 14 days. In this initial phase, core functionalities—including basic order placement and real-time order tracking—will be accessible to ensure immediate operational support. This limited functionality phase allows users to begin placing orders and monitoring deliveries, while providing us the necessary time to tailor the system to specific user requirements and integrate any additional data feeds. Full functionality, which encompasses advanced reporting features, customized product catalogs, and seamless integration with existing eProcurement systems, will be rolled out within 30 days from execution. This phased implementation strategy not only ensures a swift transition to our new system but also provides a structured approach to accommodate user feedback, conduct additional training sessions, and fine-tune system performance for optimal efficiency and compliance.

4. Describe in detail the Offeror’s experience when implementing customer relationships of equivalent size and complexity.

○ USA Up Star has extensive experience in establishing and managing customer relationships of equivalent size and complexity. Over the past 15 years, we have successfully executed large-scale emergency response operations that required coordinated efforts among multiple state and local agencies, federal partners, and private sector stakeholders. For example, during our deployments at Fort McCoy and Camp Atterbury, we established centralized command centers that facilitated seamless communication and real-time decision-making across a broad network of partners. These operations demanded robust coordination and rigorous performance monitoring, which we achieved by implementing advanced project management tools, dedicated account management teams, and integrated IT platforms.

○ In addition, our involvement in statewide COVID-19 testing and vaccination programs further demonstrates our capability to manage complex customer relationships. We have overseen multi-site operations that spanned several counties and involved thousands of personnel, where our proactive communication, continuous training, and real-time reporting ensured that service delivery met stringent regulatory and performance requirements. Our ability to adapt quickly to evolving needs and maintain transparency through frequent status updates and detailed performance analytics has been critical in sustaining these relationships.

○ Our proven track record includes managing relationships with diverse government entities by tailoring our service delivery models to fit unique local and regional requirements. This experience has equipped us to navigate the challenges of multi-jurisdictional coordination, integrate feedback from various stakeholders, and maintain high service standards even under the most demanding circumstances. Overall, our demonstrated expertise in handling large-scale, complex customer relationships reinforces our commitment to delivering superior emergency response services and underscores our readiness to meet the expectations of any Participating Entity.

4. Describe any customization abilities for different States or political subdivisions within a Participating Entity. N/A

Arizona Department of

Offerors are encouraged to include value-added solutions that may improve or enhance a Participating Entity and Purchasing Entity’s use of the Master Agreement, including products, services or both offered, if awarded.

a. Installation of Products (if applicable). Describe the Offeror’s ability to provide non- third-party installation services of products or equipment that a Participating Entity(ies) may choose to award in their Participating Addendum. Some States may be limited by State rules when it comes to installation of equipment, for instance, electric vehicle charging stations are a Public Improvement. Include in the Offeror’s response, if there are any instances a warranty may be voided if not installed by the Offeror.

b. Warehouse Management Solutions. If applicable, describe a warehouse management solution that the Offeror has the ability to offer a Participating Entity.

c. Disaster Recovery Plans and Services. Describe Offeror’s emergency management plan to aid

Participating Entities during an emergency or disaster recovery. Be specific as to response time, product availability, how to best contact the Offeror during an emergency and other services offered. Include an example of a time the Offeror assisted a State during an emergency. DO NOT include the Offeror’s disaster recovery plan for Offeror’s own company.

d. Use of Diverse Suppliers. Each State has different reporting, statutes and rules that apply to ensure the use of diverse business’s (e.g., small business, woman owned, veteran owned, disadvantage and other business’s). How does the Offeror intend to use and of these businesses?

Provide a plan including how the use of a small business or other identified types would be used if a Master Agreement was awarded. This will be addressed at the Participating Addendum level with States that have requirements may vary.

e. Discounts or Other Incentives. Additional discount options are encouraged, which can distinguish between individual order minimum quantities and other discount terms that may be defined by the Offeror for the evaluation committee to consider. Extensions of additional discounts past the Master Agreement’s initial term are not required but may be offered. If a Offeror has other incentive programs than discounting product, for instance a rebate program that could be offered, include that in the Proposal response as well.

Here are 3 scenarios (Scored).

Please provide the method of approach solution to these scenarios. Detailed any risk/assumption in your response.

Enter the pricing info in the pricing sheet.

Scenario #1 Deploy and staff a self-sustaining base camp with wrap-around services (feeding, sanitation, medical, shelter, security, etc.) to Whetstone, AZ (Cochise County) capable of sustaining 1000 persons per day for 3 Months.

Scenario #2 Deploy and staff a Point of Dispensing (POD) Facility with helicopter operations and high profile trucks for delivery, and warehousing in Kayenta (Navajo County) that will sustain the area residents after a devastating flood. Basic supplies would be supplied by FEMA in pallets (food, water, portable generators, toiletries, blankets, cots, etc) from their distribution centers.

Scenario #3 Deploy and set-up a Temporary Support Center (power, communications, morgue) after a devastating fire sweeps thru the City of Welton (Yuma County)

Arizona Department of

Offeror Response:

Scenarios

Scenario #1 Approach for Base Camp Deployment

USA Up Star, in partnership with CDR Health, KNS Culinary, AMI, and our strategic partners, is prepared to deploy and sustain a fully operational base camp with comprehensive wrap-around services, including feeding, sanitation, medical, shelter, and security—for 1,000 persons per day over a three-month period in Whetstone, AZ (Cochise County). Our extensive experience in rapid base camp deployment ensures efficient, compliant, and well-coordinated operation. This scenario aligns with our core expertise, and we are committed to delivering seamless mobilization, sustained operations, and risk-mitigated execution.

Upon receipt of the Notice of Award (NOA), our team will immediately activate prepositioned staff and implement a rapid deployment plan. Personnel will be mobilized through same-day flights and ground transportation to the site, while prepositioned mobile kitchens and support equipment will be deployed from Tucson, AZ, approximately 1.5 hours from Whetstone. To ensure immediate readiness, we will coordinate with our Sysco national account representative to initiate food and supply orders, securing same-day delivery for the first five days. Simultaneously, our team will commence equipment setup in close coordination with USA Up Star’s on-site project management team. The dining area and meal preparation stations will be fully established prior to the first scheduled meal service to ensure uninterrupted operations.

Risk management is a key component of our approach. Potential risks such as transportation delays, supply chain disruptions, and staffing challenges will be proactively mitigated through prepositioned resources, ensuring equipment and personnel are strategically located for rapid response. Our reliable vendor network, built on strong supplier relationships, will guarantee uninterrupted food and equipment deliveries. Additionally, our experienced response teams, comprised of personnel with proven disaster response expertise, will sustain operations effectively. We also anticipate support from local authorities and partners to facilitate logistical access and operational continuity.

Operating in Whetstone, AZ, a border city, presents unique risks and challenges, including medical and public health concerns, environmental factors, and logistical constraints. To address these challenges, CDR Health will lead medical and public health operations, providing comprehensive emergency healthcare services. Their expertise in disaster health management, mobile medical operations, and surge medical staffing ensures the delivery of high-quality, responsive medical care throughout the deployment.

The CDR Health medical team will consist of highly trained personnel operating in shifts to maintain comprehensive healthcare coverage 24/7. Key roles include a Project Manager available 24/7 to oversee contract management and communication, a Deputy Project Manager to facilitate interagency coordination, and Physicians and Nurse Practitioners to conduct medical exams and supervise healthcare teams. Additionally, Arizona Department of

Registered Nurses (RNs), Paramedics, Medical Assistants, and Medical Logisticians will provide critical health assessments, triage, vaccinations, mental health support, infection control, and supply chain management.

CDR Health will also integrate alternate care site capabilities to handle potential surges in medical needs, ensuring scalable and adaptable healthcare infrastructure. Their proven experience in disaster medicine, mobile specialty diagnostic units, and mass care solutions further enhance the medical response plan for this base camp.

Once the base camp is operational, we will transition into a sustainment phase, prioritizing compliance, efficiency, and service quality. All operations will adhere to local, state, and federal regulations, while continuous quality assurance protocols will ensure safe, sanitary, and secure conditions for all personnel. Throughout the three-month period, our team will remain fully adaptable, ensuring all wrap-around services, including medical support, remain functional and responsive to evolving needs.

USA Up Star, CDR Health, KNS Culinary, and AMI are committed to delivering a mission-ready, scalable, and fully compliant base camp with speed, precision, and reliability.

Scenario #2 Approach for POD Facility Deployment

USA Up Star, in partnership with CDR Health, Cuneo, and KNS Culinary (if needed), is prepared to deploy staff a Point of Dispensing (POD) Facility in Kayenta, Navajo County to support area residents following a flood. This operation will involve helicopter logistics and high-profile truck deliveries to ensure a continuous flow of critical supplies, with FEMA providing the base resources. Given the complexity of this mission, CDR Health will serve as our primary partner for medical and public health services, leveraging their proven expertise in mass care response, alternate care sites, and mobile disaster medical units. Their ability to rapidly deploy healthcare solutions ensures a comprehensive, adaptable, and effective relief effort.

Upon receipt of the Notice of Award (NOA), USA Up Star will rapidly mobilize personnel and assets for deployment. CDR Health will lead the medical and public health response, ensuring comprehensive healthcare services are operational within hours of deployment. Cuneo will oversee truck logistics, ensuring safe and efficient deliveries of FEMA-supplied resources, while CDR Health’s aviation division will manage helicopter operations, providing rapid supply distribution to flood-isolated communities. If food services are required, KNS Culinary will deploy mobile kitchen units to provide hot meals for both residents and emergency personnel, ensuring sustained nutrition support throughout the operation.

Operating in a post-flood environment presents significant public health risks, including waterborne diseases, sanitation issues, and emergency medical needs. CDR Health’s medical team will deploy mobile diagnostic and specialty care units, offering urgent and primary medical care, infection control, and chronic disease management. Their comprehensive response includes emergency triage, trauma stabilization, and disease prevention programs, ensuring the health and well-being of affected residents. Their public health strategy also includes disease surveillance, sanitation control, vaccination distribution, and behavioral health services to address disaster-related trauma. Additionally, CDR Health’s logistics division will manage pharmaceutical and medical supply chains, ensuring the availability of critical medications, first-aid supplies, and medical equipment throughout the duration of operations. To sustain these efforts, CDR Health’s personnel will operate in 12-hour shifts over a 24-hour period, ensuring uninterrupted medical coverage. Their staffing model will include

Arizona Department of physicians, nurse practitioners, registered nurses, paramedics, behavioral health specialists, and medical logistics personnel, all trained for disaster response and mass casualty management.

Given the remote and challenging environment of Kayenta, a strong supply chain and security strategy is essential. Cuneo’s logistics team will coordinate high-profile truck deliveries, ensuring FEMA resources are transported efficiently despite potential road closures and infrastructure damage. CDR Health’s aviation team will oversee helicopter operations, facilitating direct access to communities isolated by floodwaters. Security will be a critical concern, particularly for high-profile truck movements and large-scale resource distribution at the POD facility. USA Up Star will coordinate with local law enforcement, FEMA, and emergency management agencies to maintain security, ensure the orderly distribution of resources, and prevent disruptions to supply chains.

Once the POD facility is fully operational, we will transition into a sustainment phase, prioritizing efficiency, public health safety, and long-term operational stability. Our team will ensure compliance with FEMA guidelines, state and federal regulations, and USA Up Star’s internal quality control protocols. Continuous assessments, real-time data tracking, and collaboration with local authorities will allow for agile decision-making, ensuring an effective and sustained response throughout the recovery period.

USA Up Star, alongside CDR Health, Cuneo, and KNS Culinary, is fully prepared to execute a mission-ready, scalable, and fully compliant POD operation. Our integrated approach ensures that medical, logistical, and operational challenges are met with precision, speed, and reliability, providing life-saving aid and sustainable relief to the residents of Kayenta in their time of need.

Scenario #3 Approach for Temporary Support Center Deployment

USA Up Star, in partnership with CDR Health, Cuneo, and KNS Culinary (if needed), is prepared to deploy and establish a Temporary Support Center in Welton, Yuma County following a devastating fire. This facility will provide power, communications, and morgue operations to support emergency responders and the affected community. Given the severity of the disaster, CDR Health will serve as our primary partner for medical, public health, and mortuary operations, leveraging their expertise in disaster medical response, alternate care site management, and large-scale emergency logistics. Additionally, we will partner with a local business for morgue operations, if and when needed, to provide dignified and compliant casualty management. Our proven track record in rapid deployment, infrastructure setup, and emergency support services ensures that we can execute this mission efficiently and effectively.

Upon receipt of the Notice of Award (NOA), USA Up Star will immediately mobilize assets and personnel to establish the Temporary Support Center in Welton. CDR Health will lead the medical, public health, and mortuary response, ensuring that emergency responders have the necessary medical infrastructure and resources to manage casualties and sustain relief efforts. Cuneo will oversee logistics, including the transportation and installation of power generation and communication equipment, ensuring that critical infrastructure is operational as soon as possible. If feeding services are required, KNS Culinary will deploy mobile kitchens to provide hot meals for first responders and support staff, ensuring sustained energy and focus during response operations.

The Temporary Support Center will provide essential services to sustain emergency response efforts. CDR Health will integrate mobile emergency medical units and diagnostic capabilities to supplement on-site healthcare needs, including urgent care and triage. Power generation will be deployed to maintain continuous energy supply, supporting medical operations, communications, and morgue facilities. Communications support

Arizona Department of will include satellite, radio, and cellular networks, restoring connectivity for emergency responders and coordinating agencies. Additionally, CDR Health will establish a temporary mortuary operation, ensuring a secure, compliant, and professional process for handling casualties. This will include cold storage, documentation, and coordination with local authorities for proper processing and identification. If additional resources are required, we will partner with a local business for morgue operations, if and when needed, to expand capacity as the situation demands.

The aftermath of a large-scale fire presents numerous public health challenges, including smoke inhalation injuries, burns, respiratory distress, and environmental contamination. CDR Health will deploy medical teams with expertise in respiratory care, burn treatment, and emergency triage. They will also conduct environmental hazard assessments to monitor air quality and mitigate public health risks associated with post-fire conditions.

Their public health teams will focus on infection control, mental health support, and disease surveillance, ensuring a comprehensive medical response. CDR Health will also oversee medical logistics, ensuring the availability of critical medications, first aid supplies, burn care treatment, and personal protective equipment (PPE). Medical personnel will be staffed on 12-hour shifts to ensure 24/7 medical coverage, with physicians, nurse practitioners, registered nurses, paramedics, behavioral health specialists, and medical logistics teams supporting operations.

Logistics and security will play a critical role in sustaining operations in Welton. Cuneo will manage transportation, setup, and resupply efforts for power and communication systems, as well as medical and mortuary equipment. Given the urgency of the mission, Cuneo’s logistics team will ensure expedited deliveries, working closely with local, state, and federal agencies to maintain uninterrupted access to essential resources.

Security will also be a key focus, particularly around sensitive areas such as the morgue, power infrastructure, and emergency medical operations. USA Up Star will coordinate with local law enforcement, FEMA, and emergency management teams to ensure a safe and secure operational environment, preventing disruptions while maintaining controlled access to critical sites.

Once the Temporary Support Center is fully operational, we will transition into a sustainment phase to ensure long-term stability, efficiency, and compliance. Our operations will adhere to all applicable local, state, and federal regulations, as well as FEMA and public health guidelines. Real-time coordination, continuous assessment, and medical data tracking will allow us to adapt quickly to evolving needs. Regular operational reviews will ensure that power, communications, medical, and mortuary services remain uninterrupted and responsive throughout the recovery period.

USA Up Star, alongside CDR Health, Cuneo, and KNS Culinary, is committed to delivering a mission-ready, scalable, and fully compliant Temporary Support Center in Welton, Yuma County. With our expertise in disaster response, infrastructure deployment, and public health management, we will ensure that emergency responders and affected communities receive the essential support they need to recover effectively.