2-Resume_Michael Ledesma.docx
DOCX document 27 KB Posted
- Attached to
- Master Agreement AZ|CTR063425
- Contract number
- CTR063425
- Issued by
- Arizona
About this file
This document is a professional resume for Michael Ledesma, a customer service and account support professional primarily working in the Phoenix, Arizona area. The resume details his work experience across multiple companies including Gruber Power Service, 3PD/XPO, and Mecho Shades, with roles focused on service coordination, dispatch, routing, and customer support in transportation and logistics sectors.
The resume does not contain specific details about a state or local contract, indefinite delivery vehicle, or contract awards. Instead, it provides a comprehensive overview of Ledesma's professional background, highlighting his skills in scheduling, route management, order processing, customer service, and contract compliance across various roles in service and logistics industries. His experience includes creating purchase orders, scheduling field engineers, tracking deliveries, resolving customer issues, and maintaining detailed service records.
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Text version
Michael Ledesma 17609 N 19th Ave #217 Phoenix, AZ 85023 P: 623-312-9178 E: mikeledesma32@yahoo.com
Profile
Customer Service/Account Support.
Address customer complaints, and provide solutions or alternatives is a professional manner.
Create efficient routes and assign jobs/deliveries to appropriate drivers or field engineers.
Provide assistance by telephone to stores and drivers to process deliveries, returns, or cancellations.
Monitor driver routes within the U.S. to ensure schedules are met. Assign same day jobs as required.
Maintain/ create detailed logs on deliveries, customer issues, stores, and drivers.
Excellent written and oral communication skills.
Experience
| Gruber Power Service | Phoenix, AZ |
| West Region Service Coordinator | 5/2018 - Current |
| Schedule maintenance, repairs, site visits, site surveys, for field engineers. | |
| Create sales and purchase orders for parts, subcontractors, and unit replacements. | |
| Engage and schedule OEM with customer when recommended or required. | |
| Quote jobs and assure invoice accuracy for approval. Log all service expenses. | |
| Follow up with customers at regular intervals to maintain customer satisfaction. | |
| Address and resolve any issues and complaints. Report problems and unresolved issues. | |
| Maintain service records. Assure all issues are documented. Maintain contract compliance. | |
| Approve or fail initial contract inspections. |
| 3PD/XPO | Phoenix, AZ | |
| Customer Service/Dispatch | 6/2012 – 5/2018 | Track deliveries for trucking companies to ensure accuracy of job count and additional fees. |
| Successfully create routes for drivers and assign same day deliveries to drivers in the area. | Assist with other markets or job duties as assigned. | |
| Keep constant contact with drivers, and management on progress of routes. | ||
| Assist drivers with software applications, trouble shoot, and act as a liaison for carriers and managers. | Negotiate or request additional fees for drivers when changes to routes arise. |
| Mecho Shades | Phoenix, AZ Production Planner | 10/2011 – 4/2012 |
| Pre-planned workload for warehouse, reviewed and created work orders for production. | ||
| Assured accuracy for orders entered, and proper release of workload to ensure schedule completion and arrivals. | Worked collaboratively with all necessary internal/external parties to scope. | |
| Ensured quality standards, documented and communicated any deficiencies. |
3PD
Customer Service/Dispatch
| Create routes in assigned markets and assist with routing in other markets. | ||
| Handled billing, scheduling, delivery, and routing issues with stores and drivers. | Maintained phone communication with drivers to ensure time windows are met. | Created summary reports in a clear and concise manner. |
| Assisted drivers with address errors, and resolved additional fee, and complaints. | ||
| Responsible for obtaining customer/store feedback and documenting accurate information. |
Phoenix, AZ 4/2011 – 10/2011
Education Phoenix College Associate degree, Science 8/2010 – 5/2015
File details come from the government source that posted it. Updated .