2-Completed BPM004328_Sol-Att_-11_-_Method_of_Approach.docx

Method of Approach

Solicitation No. BPM004328

Uninterruptible Power Supply (UPS): New Equipment, Service, Maintenance and Support Arizona Department of Administration State Procurement Office 100 N 15th Avenue Phoenix, AZ 85007

The Offeror shall provide a narrative response to each question that demonstrates their understanding of the Scope of Work requirements and describes your company’s overall method of approach for providing the service stated in this solicitation. If there is a question that is not applicable to the services required by the Scope of Work, you may mark it N/A.

Question 1: Executive Summary.

In the Executive Summary, the Offeror must condense and highlight the contents of their proposal in such a way as to provide the State with a broad understanding of the proposal in no more than five (5) pages. Offerors must provide a concise summary of the proposed products to be utilized in the performance of the project and any proposed services, and how these proposed products and services address the requirements presented in the RFP.

Offerors must present a summary of their planned approach, their past successful public sector assignments that mirror the Scope of Work, and highlight the relevant public sector experience and previous projects worked jointly by all proposed key personnel included in the proposal.

Offeror Response:

Question 2: UPS Reliability.

Offeror Response:

A. None B. No, we have not had to pay any connected equipment guarantees.

C. Yes D. 98% Question 3: Customer Support A. How would you describe the availability of your customer support as well as its response time in case of an urgent need?

B. Do you send people to a client’s premises or assist remotely?

C. What level of customer support is included in the original purchase price?

D. What are the differences between your paying customer support plans?

E. How do you investigate the potential failure of a UPS system to determine guarantees and reparation payments?

F. How do you handle and prioritize customer support requests during times of high volume?

Offeror Response:

A. Our customer support is 24/7, 365 days a year, and we have on call field engineers 24/7.

B. Both C. Premium level which includes onsite service, 24/7 including technical phone support.

D. 24/7 365 days, 8-5 M-F and Time and Materials.

E. Service response via phone call with extensive onsite diagnostics.

F. Contract customers are our first priority.

Question 4: Additional Features A. What features, aside from power regulation, do you offer for other comparable UPS systems (similar load support and power intensity)?

B. Are any of the additional features the main feature of another related piece of equipment?

C. Does it cost less to buy a better UPS than a lower-quality one with additional equipment?

D. How many of your clients opt for feature-rich equipment?

Offeror Response:

A. Power Distribution units, lighting inverters, and additional battery banks.

B. Yes C. No D. 50%

Question 5: Maintenance A. Can our own workers perform routine maintenance? What does it entail?

B. Is long-term maintenance a necessity for the continued functionality of a UPS system?

C. Do UPS systems become significantly more unreliable over time (excluding the batteries)?

D. Are you the only provider of batteries compatible with this UPS system?

E. Do I need to disconnect equipment from the UPS to perform maintenance or swap batteries?

Offeror Response:

A. Yes, your onsite personnel may do so but it is not recommended unless they are trained to work on equipment and understand the risks of doing do. It depends on the equipment in question, as some equipment have hot swappable parts which are user friendly to work on.

B. Yes.

C. Yes.

D. No.

E. No.

Question 6: Related Goods A. What products are generally bought with this UPS? What benefits do they offer?

B. What are the advantages of buying a related good from you as opposed to another supplier with more attractive prices?

C. Are most of the products you offer compatible with one another?

D. Do you offer discounts when bundling related products?

Offeror Response:

Bypass cabinet which allows the field engineer to safely work on the equipment and to bypass the load in the event of a failure.

Experience in the selection process of equipment purchases and the partnership with the OEMs to provide the best possible pricing.

Yes.

Yes.

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