04.Appendix B - Professional Broadcast Dedicated Contacts.xlsx

This is an appendix document containing instructions and a template form for dedicated contact information submission as part of Pennsylvania's IFB 6100066560 for Professional Broadcast, Audio Visual & Multi-Media Equipment and Services. The form requires bidders to provide designated personnel contacts across four key roles: Account Manager, Service Manager, Original Equipment Manufacturer (OEM) Contact, and Service Desk, along with associated email addresses and phone numbers. The template is designed to be completed during the initial bid submission and may be updated throughout the contract term to reflect any personnel changes, ensuring the Commonwealth maintains current communication channels with the awarded contractor's management and support teams.

The document serves as a compliance and communication tool to facilitate ongoing contract administration by establishing clear lines of contact for account management, field service coordination, manufacturer support, and technical assistance. This structured approach enables efficient resolution of issues related to the professional broadcast and multimedia equipment provision, which encompasses video production and editing systems, audio/video signal processing, digital asset management platforms, AV conference room installations, control systems, displays, and acoustic equipment across multiple Commonwealth agencies.