Debt Collection Services

The Wisconsin Debt Collection Services multi-award vehicle provides comprehensive debt recovery solutions for state and local government agencies. The contract covers a broad range of debt collection services, including student loan debt, fees, and accounts receivable for various government goods and services. Specifically, the vehicle supports first-placement, second/later-placement, and legal-placement debt collection activities, enabling state entities to efficiently recover outstanding financial obligations through multiple specialized contractors.

The contract is managed by the Wisconsin Department of Administration and features eight prime contractors: Evergreen Professional Recoveries, Coast Professional Inc., Continental Service Group (ConServe), General Revenue Corporation, National Credit Management, Recovery Management Services Inc., Reliant Capital Solutions LLC, and Williams & Fudge Inc. The initial contract term runs from July 1, 2024, through June 30, 2027, with an optional two-year renewal extending potentially to June 30, 2029. Contractors operate under a contingency fee structure ranging from 17% to 28.6%, depending on the placement type and collection complexity, and must maintain comprehensive insurance coverage and comply with state procurement regulations.