03_ConServ.pdf

PDF 19 MB Posted

Attached to
Debt Collection Services
Contract number
505ENT-M25-DEBTCLLCTN-00
Issued by
Wisconsin

About this file

This is a debt collection services contract (Contract # 505ENT-M25-DEBTCLLCTN-03) between the State of Wisconsin, Department of Administration and Continental Service Group, LLC d/b/a ConServe. The contract was executed on May 21, 2024 by Paul Hammer, Deputy Secretary of DOA, and on May 7, 2024 by Pamela Baird, Chief Executive Officer of Continental Service Group.

The contract establishes a three-year initial term beginning July 1, 2024, with eligibility for one mutually agreed upon two-year renewal. Continental Service Group will provide debt collection services to the state, with compensation structured on a contingency fee basis rather than flat rates. The contractor must maintain comprehensive insurance coverage including $1 million minimum for commercial liability, bodily injury and property damage, plus motor vehicle insurance and a Professional Liability policy containing "Unsolicited Communication Claims" coverage with minimum $1 million limits. The contract includes standard termination provisions allowing either party to terminate for convenience with appropriate notice periods (30 days for the state, 120 days for the contractor) and incorporates Wisconsin's nondiscrimination requirements, work center criteria compliance, and various state contracting provisions including records retention and examination rights.

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CONTRACT FOR DEBT COLLECTIONS SERVICES

(Contract # 505ENT-M25-DEBTCLLCTN-03)

BETWEEN

THE STATE OF WISCONSIN,

DEPARTMENT OF ADMINISTRATION

AND

Continental Service Group (Contractor)

IN WITNESS WHEREOF

State of Wisconsin Contractor

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Deputy Secretary

DOA

Paul Hammer

5/21/2024 | 9:21 PM CDT

STATE OF WISCONSIN SERVICES CONTRACT

1. DEFINITIONS.

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2. APPLICABLE LAW.

3. TERM.

4. TERMINATION FOR CAUSE.

5. TERMINATION FOR CONVENIENCE.

6.

7. CONTRACT CANCELLATION:

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8. POST CONTRACT OBLIGATIONS.

9. CONTRACTOR COMPLIANCE AND RESPONSIBILITY FOR ACTIONS.

10. DELAY AND REMEDY.

11. WORK CENTER CRITERIA.

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12. NON-APPROPRIATION.

13.

14. NONDISCRIMINATION AND AFFIRMATIVE ACTION.

14.1.

14.2.

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14.3.

14.4.

14.5.

15.

16. CONTRACTOR INDEMNIFICATION.

17. CONFIDENTIAL INFORMATION.

(a) Disclosures.

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(b) Equitable Relief; Indemnification in Event of Contractor Breach.

Indemnification

Equitable Relief

18. INTELLECTUAL PROPERTY INFRINGEMENT AND LABOR STANDARDS.

19. SECURITY OF PREMISES, EQUIPMENT, DATA AND PERSONNEL.

20. RENDERING OF SERVICES.

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21. CONTRACTOR PERSONNEL.

(a) Identification.

(b) Right to Approve Changes of Contracted Personnel.

(c) Contracted Personnel Removal.

(d) Identification of Contracted Personnel.

(e) Background or Criminal History Investigation.

22. SHIPPING.

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23. RISK OF LOSS.

24. IDENTIFICATION.

25. LIENS, CLAIMS AND ENCUMBRANCES.

26. WARRANTY OF ITEMS OFFERED.

26. RECEIPT OF GOODS.

26.1.

26.2.

26.3.

27. PERFORMANCE.

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28. SPECIFICATIONS.

29. TRANSITION SERVICES.

30. INDEPENDENT CONTRACTOR.

31. COOPERATION WITH OTHER CONTRACTORS.

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32. STATE EMPLOYEES.

33. ANTITRUST ASSIGNMENT.

34. REFUND OF CREDITS.

35. OWNERSHIP RIGHTS.

36. PROMPT PAYMENT.

37. STATE TAX EXEMPTION.

38. PROMOTIONAL ADVERTISING AND NEWS RELEASES.

39. NOTICE AND CHANGE OF CONTACT INFORMATION.

40. RECORDS, RECORDKEEPING AND RECORD RETENTION.

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41. EXAMINATION OF RECORDS.

42. BREACH NOT WAIVER.

43. ASSIGNMENT OF CONTRACT.

44. SEVERABILITY.

45. CONTRACT DISPUTE RESOLUTION.

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46. NO GUARANTEE OF QUANTITY.

47. TERMINATION OF PURCHASE ORDER.

48. FORCE MAJEURE.

49. TIME IS OF THE ESSENCE.

49. NO AGENCY RELATIONSHIP

50. DISCLOSURE.

51. OTHER DOCUMENTS.

52. EXECUTIVE ORDER 184

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2024-05-22T05:30:02-0700
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