Township website redesign, consolidation

The Charter Township of Shelby in Macomb County, Michigan, is seeking comprehensive digital transformation services through a Request for Proposal (RFP) for municipal website redesign and communication platform enhancement. The procurement is divided into three distinct sections: website redesign and content management, legislative agenda management with video streaming/archiving, and a web-based email/SMS messaging platform. Vendors are invited to submit proposals for one, two, or all three sections, with specific requirements including ADA and WCAG compliance, responsive mobile design, robust security measures, and seamless system integration. Key deliverables must provide user-friendly interfaces for both staff and residents, emphasizing enhanced online transparency and communication capabilities. The RFP requires 7 hardcopy and 1 electronic USB copy of proposals, with submission due by April 29, 2025, targeting an implementation period from July 1, 2025 to December 31, 2025, with potential continuation through 2028. Evaluation criteria will focus on functionality, integration capabilities, security, compliance, user experience, and cost-effectiveness, with vendors required to provide detailed project plans, cost breakdowns, references, and demonstrate experience with local government digital services.

The RFP does not explicitly specify set-aside designations or restrictions for disadvantaged enterprises. The township reserves the right to reject any proposals and has instituted a performance guarantee wherein a 10% penalty will be subtracted from the final billing if the vendor fails to deliver the final product according to the agreed-upon production schedule. While no incumbent vendors are mentioned, the procurement suggests the need for a comprehensive replacement or significant upgrade of the existing municipal digital infrastructure. Prospective vendors must demonstrate expertise in local government digital services and show capability for complete system integration. Though a specific budget range is not disclosed in the available documentation, the multi-year scope and comprehensive nature of the project suggests a substantial investment in digital transformation. Vendors will be expected to provide comprehensive solutions that can be potentially utilized through 2028, indicating a significant long-term technological investment for the Charter Township of Shelby.