Small Business Bid - ManageEngine ServiceDesk Plus Cloud (Enterprise Edition)

The Knoxville Utilities Board (KUB) is conducting a small business bid (Solicitation 3844) for ManageEngine ServiceDesk Plus Cloud (Enterprise Edition), a cloud-based service desk software solution. The procurement is specifically targeted for Knox County, Tennessee, and seeks to acquire an enterprise-level cloud software platform for IT service management. The bid documents indicate a desired contract term from May 2, 2025, to June 2, 2026, with flexibility in exact dates. Key procurement dates include bid document issuance on April 2, 2025, with questions due by April 8, 2025, at 5:00 PM EDT, and bid opening scheduled for April 10, 2025, at 10:00 AM EDT. Potential vendors are encouraged to submit bids electronically through bidnetdirect.com or via physical submission to KUB's Procurement Department. Vendors must be authorized distributors or resellers of the product manufacturer, and the bid is exclusively for cloud-based software with no hardware components. Communication regarding the bid should be directed to Tanner Hawkins at Tanner.Hawkins@kub.org, with a teleconference option available for bidder inquiries.

The procurement is explicitly designated as a small business bid, with specific qualification requirements for bidding entities. Vendors must meet small business criteria, including having 50 or fewer employees and annual revenues of $10,000,000 or less for the previous calendar year. The bid includes a Small Business Affidavit that requires bidders to commit to self-performing at least 51% of the work and provides strict compliance requirements with potential consequences for non-adherence. While specific budget ranges are not disclosed in the documents, the bid emphasizes KUB's commitment to non-discrimination and compliance with federal and state regulations, including provisions related to minority and women-owned business enterprises. The procurement follows standard NET 30 day payment terms and requires new vendors to submit W-9 and Vendor Application forms. The solicitation includes provisions for KUB to reject bids, cancel purchase orders, and seek remedies under Tennessee's Uniform Commercial Code, indicating a comprehensive and structured procurement approach.