HHS Cloud Fax Solution

The Texas Health and Human Services Commission (HHSC) is seeking a qualified contractor to provide a modern Cloud Fax Solution for their public service programs. The solution must not modify existing business processes but rather improve service availability, scalability, and ease of use. Key objectives include establishing a cloud-based solution with disaster recovery capabilities, allowing additional programs to be added, and reducing the HHSC IT footprint. The current fax system, RightFax, processes 32 million inbound and 11 million outbound faxes per year, with an additional 61 million faxes through Xerox Multifunctional Printers. The solution must be implemented with a go-live date no later than February 25, 2025. The procurement process includes a pre-proposal conference, HUB subcontracting plan training, and a deadline for proposal submission of January 26, 2024 at 10:30 AM CT.

The contract opportunity covers jurisdictions within the state of Texas, including Travis County and the City of Austin. The RFO specifies a Historically Underutilized Business (HUB) subcontracting goal, and the procurement documents provide details on HUB requirements and the HUB Coordinator's availability for guidance. No specific pricing, set-aside designations, incumbent vendors, or budget ranges are provided in the available documents. The contract is subject to appropriations and fund availability.