E-Commerce Modernization

The New Hampshire Liquor Commission (NHLC) issued Request for Proposal #2026-06 on May 6, 2026, for E-Commerce Modernization services, with proposals due July 17, 2026, at 2:00 PM ET. A mandatory vendor conference is scheduled for May 19, 2026, at 1:00 PM ET via Microsoft Teams. The procurement seeks a qualified vendor to design, implement, host, and operate a comprehensive e-commerce platform supporting retail customers, multiple licensee types (on-premises, off-premises, agency, broker, vendor, manufacturer, wholesale distributor, and direct shipper), and NHLC staff. Key deliverables include configuration of production, staging, UAT, and development environments; integration with Microsoft Dynamics 365 NextGen and Global Payments systems; on-site project manager presence at NHLC headquarters a minimum of three days per week during implementation phases and five weeks post-launch; comprehensive gap analysis and detailed design documentation; user and administrator documentation in editable format; and full launch and cutover planning with rollback strategies. The vendor must maintain a GovRAMP-authorized hosting environment and comply with mandatory requirements including PCI DSS standards, NIST SP 800-171 R2 controls, WCAG 2.1 Level AA accessibility standards, and continuous monitoring provisions. Operational support must deliver 99.99% uptime (excluding scheduled maintenance), 24/7 technical support with response times of 15 minutes for critical deficiencies, two hours for high-priority issues, and next business day for standard issues, along with quarterly reporting on uptime and system metrics. Evaluation criteria are weighted as technical merit (65 points maximum) covering base product functionality, user experience, implementation approach, hosting and operations support, enhancement approach, and corporate qualifications, and price (35 points maximum) submitted in three components: implementation costs, monthly operational costs across the contract term, and enhancement project hourly rates. Estimated vendor selection is August 7, 2026, with anticipated Governor and Council approval on November 11, 2026.

The RFP does not specify set-aside designations or restrictions limiting eligible respondents to particular organization types or disadvantaged enterprises. No incumbent vendor or current contractor is identified in the solicitation documents. The platform must integrate with the NHLC's existing Microsoft Dynamics 365 NextGen system and Global Payments infrastructure, with all data storage and processing restricted to Continental United States data centers. The contract operates as a not-to-exceed agreement with an initial five-year term and options for two additional two-year extensions contingent upon satisfactory performance and continued funding; the specific contract value or budget range is not disclosed in the publicly available RFP materials. The contractor must maintain commercial general liability insurance of not less than $1,000,000 per occurrence and $2,000,000 aggregate, assign qualified project management personnel subject to state approval with required background checks, and comply with all applicable federal and state laws, New Hampshire statewide information security policies, and GAAP accounting standards. The NHLC currently operates 65 retail locations and supported over 1,892 on-premises licensees and 1,665 off-premises licensees as of March 2026, with December 2025 website activity demonstrating $18.6 million in online orders across 6,967 transactions.