Animal Shelter Software/Application

The City of Dallas is seeking proposals for a five-year Indefinite Delivery/Indefinite Quantity (ID/IQ) service agreement for an Animal Shelter Software/Application to support Dallas Animal Services (DAS) and the Information Technology Services department. The procurement requires a comprehensive, cloud-based shelter management system accessible on Android and iOS devices that integrates tools for animal care, adoptions, shelter operations, field management, medical record-keeping, licensing, cashiering, and veterinary services. The software must support English and Spanish versions, enable administrative content management, provide reporting and dashboard capabilities, integrate with existing systems like Salesforce and AMS, and incorporate two-factor authentication via OKTA. Evaluation criteria include Experience (30 points), Approach (30 points), Cost and Timeframe (20 points), Local Preference (10 points), and Technical and Functional Capabilities (10 points). The proposal was posted on January 8, 2026, with a submission deadline of February 13, 2026, and anticipated vendor presentations scheduled for March 27th. Proposers must demonstrate minimum three to five years of SaaS platform experience and comply with numerous technical, security, and operational standards outlined in multiple appendices.

The solicitation includes local preference provisions that may benefit businesses with their principal place of business in Dallas or meeting specific workforce composition requirements. While no specific incumbent vendors are directly identified, the City requires the selected contractor to assume existing software licensing rights and services from the current vendor upon contract execution. Proposers must comply with a wage floor of $22.05 per hour for general service contracts valued over $50,000 and provide comprehensive documentation addressing various compliance frameworks including CJIS, PCI, and HIPAA requirements. The contract will require detailed reporting, insurance coverage, and adherence to extensive technical standards covering data management, enterprise architecture, security, accessibility, and artificial intelligence governance. While specific budget ranges are not explicitly stated, the bid sheet indicates provisions for 200 software licenses, implementation services including 300 hours of various support activities, and a five-year contract term with potential for ongoing maintenance and support fees.