Sec_C-5.1__TECHNICAL_DESCRIPTION_OF_WORKb.pdf

C-5.1-i

C-5.1

TECHNICAL DESCRIPTION OF WORK

Table of Contents

C-5.................................................................................................................................................... i

List of Technical Exhibits ............................................................................................................... ii

C-5

Technical Description of Work

5.1 WORK CLASSIFICATION AND MANAGEMENT

5.1.1 WORKLOAD

5.1.1.1 Work Coordination

5.1.1.2 Work Standards

5.1.2 FACILITIES ENGINEERING

5.1.2.1 Standing Operating Orders (SOOs)

5.1.2.2 Service Orders (SOs)

5.1.2.3 Individual Job Orders (IJOs)

5.1.2.4 Conversion of SO Work to IJO

Work……………………………………….……………………………………………….7

5.1.2.5 Work Reception

5.1.2.6 Work Documentation

5.1.3 WORK CONTROL

5.1.3.1 Contingency Service Plans

5.1.3.2 Critical Systems

5.1.3.3 Energy Management and Control Systems (EMCS)

5.2 BUILDINGS AND STRUCTURES MAINTENANCE

5.3 DINING FACILITY EQUIPMENT MAINTENANCE

5.4 UTILITY SYSTEMS OPERATION AND MAINTENANCE

5.5 HVAC SYSTEMS OPERATION AND MAINTENANCE

5.6 GROUNDS MAINTENANCE

5.7 SURFACED AREA MAINTENANCE

5.8 Reserved

5.9 SELF-HELP SERVICES

5.10 REMOTE CAMP OPERATIONS, MAINTENANCE, AND SUPPORT

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5.11 RANGE MAINTENANCE

5.12 CEMETARY SERVICES………………………………………………………………..14

5.13 Chiller Maintenance and Repair 15

List of Technical Exhibits

Exhibit Number Title

5.1-001 Service Order (SO) Workload Summary

5.1-002 Service Order (SO) Priority Classifications 5.1-003 Labor Hours for Individual Job Orders by Craft 5.1-004 List of ISA,MOU,MOA’s

5.1-005 IJO Completion Template 5.1-006 Variance Report

Section C

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C-5.1-1

C-5

Technical Description of Work

The work requirements described in this section are categorized into 13 different Functional Areas (Paragraphs 5.2 to 5.13). Paragraph 5.1 below presents workload projections, work management specifications, and other information which impacts all functional areas. Any additional tasks are reported in C-1 and it’s supporting Technical Exhibits.

5.1 WORK CLASSIFICATION AND MANAGEMENT

The Contractor shall establish an organizational approach that ensures separate, distinct, and responsive lines of communication, control, and operations are maintained to react to the often-competing demands that exist between the Facilities engineering and its military operations support requirement.

The following paragraphs: (1) define terms used to classify work; (2) provide information on the level of effort that will be required at Fort Benning in terms of workload and trade distributions; and (3) describe the way in which work will be received, managed, and documented. Also included is work to be provided to installation customers that are part of Installation Support Agreements (ISA), Memorandum of Understanding (MOU), and Memorandum of Agreement (MOA). A listing of these documents in affect is set forth in Technical Exhibit 5.1-004.

5.1.1 WORKLOAD

Workload data is presented throughout this Contract to enable the Contractor to forecast the level of effort that may be anticipated during the performance of the required Facilities engineering functions. Workload data that is specific to a particular Functional Area is generally presented under that Functional Area. The following are some examples.

• Roads to be swept, areas to be mowed, and schedules of preventive maintenance requirements will all be found at the appropriate Functional Area level, such as Functional Area 5.7.

Maintenance and repair tasks will be documented through Standing Operating Orders (SOOs), Service Orders (SOs), and Individual Job Orders (IJOs). Since these orders contain workload data that generally applies to more than one Functional Area, they are described below.

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5.1.1.1 Work Coordination

Work Scheduling. The Contractor shall schedule all Government approved and ordered work requests assigned them to Contractor personnel, and perform them in accordance with the provisions defined in this Contract. The Contractor shall combine and group recurring work, scheduled work, and unscheduled work in a logical, cost effective manner, and shall formulate schedules of work that minimize wasted Contractor personnel time.

5.1.1.1.1 Customer Interface. As a part of the scheduling process, the Contractor shall coordinate all work with the facility where the work is to be done in a timely manner to preclude life-threatening situations, loss or damage of product or property, and operational problems at the facility. In instances where access to facilities could not be obtained by the Contractor because of a customer’s failure to meet at the prearranged time, the Contractor shall leave, at the work site or facility, a notice and phone number and annotate the work document to acknowledge the attempt to perform work. The Contractor shall return to the customer’s location after subsequent coordination and appointment by the occupant. If a second attempt fails due to customer unavailability, the contractor shall leave a notification POC for completion/rescheduling of work, and shall report the instances to the KO. When reporting such instances, the Contractor shall provide the KO with a copy of the work document and pertinent facts related to the incidents, such as the number of attempts made to obtain access. If work requires scheduled or unscheduled interruption, disconnect, or cut off of any utility to or within the facility, or that a facility be vacated, the Contractor shall (a) notify customers, facility users and the KO 15 calendar days in advance of a scheduled interruption and

(b) minimize disruption of the activity's operation.

5.1.1.1.2 Work Status Inquiries. The Contractor shall respond to work status inquiries from the KO and all customers. The Contractor shall advise the customer of the status of the work within eight hours of receipt of request. In response to work status inquiries, the Contractor shall provide, at a minimum, the date work was started or is scheduled to begin, the last activity performed on the job, the projected completion date, and any problems that have arisen and are impacting the performance of the work.

5.1.1.2 Work Standards

The technical specifications below define the quality of maintenance and repair to be accomplished under this Contract. When a standard is not directed, the Contractor shall perform required work to meet trade customs and practices and manufacturer's recommendations. The Government will be the final authority to ensure these quality standards have been met by the Contractor under this Contract.

5.1.1.2.1 Job Preparation. The Contractor shall be responsible for planning equipment and material requirements; obtaining proper tools; laying out tools, material, and equipment; setting up to begin work; cleaning and storing tools and equipment; the cleanup of the job site; and considering all work and costs associated with receiving, planning, and performing a job assignment.

5.1.1.2.2 Occupational Health and Industrial Hygiene. The Contractor shall establish medical surveillance, industrial hygiene, and individual protective equipment programs

C-5.1-3 sufficient to meet requirements delineated in Occupational Safety and Health Act (OSHA) standards

5.1.1.2.3 Repair Area. If floors, cabinets, appliances, foundations, and other items are removed in order to gain access to the system component to be repaired, the Contractor shall return any repaired area to a condition comparable to the original construction after work is completed. Any Government or occupant-owned property damaged by the Contractor shall be repaired or replaced immediately in accordance with the provisions of Section C-3.

5.1.1.2.4 Disposal. The Contractor shall dispose of materials, to include, but not limited to, doors, hardware, and other salvageable material such as compressors, condensing units, motors, garbage disposals, appliances, scraps, and other items at the Defense Reutilization and Marketing Office (DRMO). All refuse generated by this Contract shall be legally disposed of in accordance with all local, State, Federal, and Installation environmental codes for disposal (including disposal of hazardous materials and waste.

Refuse shall be disposed of on a regular basis in order to ensure a neat and orderly appearance of the Contractor's area of responsibility. Roll-offs shall be used under a separate contract unless refuse is too large. The burning of debris, waste material, and other salvageable items is prohibited on the Installation.

5.1.1.2.4.1 Inert Refuse. The Contractor shall dispose of inert refuse material, to include, but not limited to, trees, stumps, uncontaminated soil, asphalt, and environmentally approved concrete debris at the inert landfill in accordance with Installation and State permits. Prior to disposal, the contractor must coordinate with the DPW EMD Solid Waste Program Manager.

5.1.1.2.4.2 Compost Refuse. The Contractor shall dispose of compost refuse material, such as leaves, at the compost site in accordance with Installation and State permits. The contractor must coordinate with DPW EMD prior to disposal.

5.1.1.2.5 Cannibalization. Removal of component parts from any Government-furnished equipment (GFE) resulting in cannibalizing shall not be allowed unless approved in writing by the KO.

5.1.1.2.6 Utility Clearances. The Contractor shall mark utilities as described in Functional Area 5.4, Utility Systems Operation and Maintenance.

5.1.1.2.7 As-Built Drawings. The Contractor shall provide updated as-built drawings to the KO for each instance that work performed impacts construction not later than five working days after final inspection of the work (CDRL 501R001). The KO will review the drawings for approval and direct the Contractor to make corrections as necessary.

In addition, when discrepancies in drawings are found during work the Contractor shall update drawings and submit the updates to the KO. Drawings shall indicate all changes and modifications incorporated into the work to include, but not limited to, location and depth of subsurface lines, manufacturer and model number of all major items of equipment, and the location and type of all materials used hidden from view. In addition, the Contractor shall submit with the as-built drawings any shop drawings that constitute part of the design electronically and paper copies.

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5.1.1.2.8 Policing of Work Site. The Contractor shall remove from the work area, at the end of each day and completion of the job, all waste, material, and by-products resulting from work performed. The Contractor shall return usable material to a designated storage area for reuse.

5.1.1.2.9 Installation Qualified Recycling Program. The Contractor shall participate in the Installation Recycling Program. The Installation Recycling Program is a joint resources conservation effort managed and operated by the Directorate of Public Works(DPW) in accordance with local regulations. The Program encompasses the collection of items and materials that are reusable in their present form, such as pallets, and items that are suitable for recycling, such as paper, glass, plastics, cardboard and metal cans. The contractor shall coordinate with the DPW EMD Solid Waste Manager to set up and maintain a recycling program.

5.1.1.2.10 Facilities, Systems, and Equipment Identified for Future Replacement. The Contractor shall maintain and repair equipment as outlined in this Contract, unless otherwise directed by the KO regardless of whether specific facilities, systems, or equipment have been identified for future replacement by the Government.

5.1.1.2.11 New Components. New components (such as pumps, motors, doors/locks/windows, fire alarm panels, chillers, boilers, signs etc) shall meet current industry standards. The Contractor shall consider aesthetics (i.e., color, texture, quality) in material selection. If existing aesthetics cannot be matched or do not meet installation design guides, the Contractor shall submit variations to the KO for approval prior to installation.

5.1.1.2.12 Proper Operation, Use, and Care of GFE and Contractor-furnished equipment (CFE). The Contractor shall:

a. Be responsible for the proper operation, use, maintenance, and repair of the GFE and CFE.

b. Not cannibalize or modify any GFE, including customers’ equipment being repaired, without prior written approval of the KO.

c. Load test GFE and CFE material handling equipment (MHE) as required by

TB 43-0142.

d. Provide trained and licensed personnel to operate GFE and CFE as required by Federal, State and local laws and regulations.

e. Ensure that a "ROAD TEST" sign indicating a road test is authorized each time a vehicle or piece of equipment is road tested.

5.1.1.2.13 Warranties. The Contractor shall determine as part of each work request (SO, WO, etc.) whether the equipment or material requiring repair or replacement is currently under a warranty. The Contractor shall not perform any work that voids a warranty. Additionally, the Government may periodically provide the Contractor lists of new equipment or materials under warranty to further reduce the chance of voiding a warranty.

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5.1.2 FACILITIES ENGINEERING

5.1.2.1 Standing Operating Orders (SOOs)

SOOs represent work that is performed on a recurring basis, such as the daily operation of boilers; daily testing of water; monthly inspections of lift stations; quarterly preventive maintenance of heating, ventilation, and air conditioning (HVAC) units (e.g., filter replacements); and annual cleaning of cooling towers. SOO work is described under SCHEDULED TASKS in Functional Areas 5.2 through 5.13 .Scheduled work requires the pre-planning of resources resulting from a known requirement and encompasses the scheduling and execution of specific tasks. SOOs will be approved on DA Form 4283-1-E and issued on DA Form 4284-1-E. Contractor execution of SOOs may be pre-approved by the KO following the review of Contractor work plans and schedules.

Paragraph 5.1.2.3 contains a discussion of the number of labor hours associated with SOO workload.

5.1.2.2 Service Orders (SOs)

SOs represent work that is generally corrective in nature (e.g., repairs and replacements) or those related services that are not generally considered to be maintenance activities.

SOs, therefore, are not known in advance. Examples include minor electrical, carpentry, and plumbing repairs; locating utility lines; and trimming trees following a heavy storm. SO work is described under UNSCHEDULED TASKS in Functional Areas 5.2 through 5.13. SOs are issued on a computer-produced facsimile or printout.

An SO may be initiated by the KO, by a customer via Service Order Reception (see Paragraph 5.1.2.5.2 for more information), by a customer through direct contact with Contractor personnel, or by the Contractor upon identification of a need for a corrective action.

Based on historical data, the number of SOs projected per year is approximately 60,000.

The distribution of SOs by priority and the distribution of SOs by craft.

To be classified as SO work, the task will not be expected to exceed $2,500 total cost.

The total cost includes labor, materials, supplies, or other non-labor cost. If the total cost of a single SO is expected to exceed these thresholds, the task will be classified as an IJO. A SO can involve multiple crafts such as both electrical and carpentry work and can involve more than one related task at a common work site. The Contractor shall determine SO types and priorities according to the priority classifications in Technical Exhibit 5.1-002. The Government reserves the right to reclassify SOs as it deems necessary.

5.1.2.2.1 Emergency (Priority 1) SOs. SOs are classified as Emergency (Priority 1) SOs when immediate action is required to eliminate life threatening or serious injury hazards to personnel, prevent loss or damage to Government property, ensure security of sensitive Government property, restore essential services, or respond to command priorities. The Contractor shall respond to Priority 1 SOs within 1 hour after being notified during normal business hours (0700 to 1700 hours, Monday through Friday)

C-5.1-6 and within two hours during non-business hours. The Contractor shall complete all work on Priority 1 SOs within 24 hours of the request. However, once the emergency is arrested but cannot be completed, the contractor may reclassify the SO priority to a Priority 2 or 3, in which case the Contractor shall complete the work in accordance with Priority 2 or 3 requirements stated below.

5.1.2.2.2 Urgent (Priority 2) SOs. SOs are classified as Urgent (Priority 2) SOs when the failure in service does not immediately endanger personnel or property, but would soon inconvenience or affect the security, health, or well-being of personnel. Priority 2 SOs are also those that correct a condition which could become an emergency, respond to a command emphasis, or aid an activity in accomplishing its mission. The Contractor shall respond and complete Priority 2 SOs within seven calendar days of being notified.

If further labor and material are required to complete the SO, the Contractor, after approval by the KO, or the KO may reclassify the SO as a Priority 3 SO.

5.1.2.2.3 Routine (Priority 3) SOs. SOs are classified as Routine (Priority 3) SOs when the work does not qualify as Emergency or Urgent. The Contractor shall complete Priority 3 SOs within 30 calendar days of the request.

5.1.2.2.4 Completed SOs/SOOs Documentation. Completed SOs/SOOs shall be signed by the authorized requester on the SO/SOO, certifying that work was satisfactorily performed. If the authorized requester is not available, an authorized alternate’s signature is acceptable, with a comment stating the reason that the authorized requester is not available. After completion of each SO (all trailing cost have been captured) the Contractor shall input the following data into GFEBs maintenance management system and classify work in GFEBs as Technically Complete

(TECO).

5.1.2.3 Individual Job Orders (IJOs)

IJOs represent project-oriented work such as repairs, modifications, replacements, or installations that exceed the thresholds defined above for a SO. IJOs can vary significantly in nature and scope and may involve multiple crafts and locations. IJO work is described under UNSCHEDULED TASKS in Functional Areas 5.2 through 5.13. An IJO may be initiated by the KO, by a customer, or by the Contractor upon identification of a need for a corrective action. An IJO is initiated by completing DA Form 4283 and submitting it to the Government designated project estimator for approval, assignment of priority, and scheduling. The maximum cost for an IJO shall not normally exceed $100,000 for this Contract. Any IJO which is initially estimated to exceed $50,000 shall be submitted to the KO for approval before execution of work. Any increase to scope of a previously issued IJO, regardless of original dollar value, shall be submitted to the KO for approval before execution of work. This authority is not delegatable. The functional manager will be responsible for any technical reviews.

5.1.2.3.1 The contractor shall provide a monthly report to the KO that provides the following information on all IJOs (CDRL 501R007). IJO number, work order number, description of work location, date issued, est. completion date, final completion date, status of work (in-progress, completed, cancelled, etc.), beginning estimated total dollars, ending actual total dollars. The KO will monitor the estimated quantities issued to ensure the estimated quantities for IJOs under the

C-5.1-7 contract are not exceeded for the contract year. The KO will provide timely notice to the functional representative(s) and the contractor when the estimated quantities for IJOs have been met for the contract year. When the total estimated quantities for IJOs have been reached for the contract year, no new IJOs shall be initiated without approval from the KO.

5.1.2.3.2 The contractor shall provide a monthly report to the KO on all IJOs that provides the following information (CDRL 501R008). Detailed description of the scope of work; estimated completion date or number of days to complete and estimated cost.

5.1.2.3.3 Based on historical data, the total number craft hours for SOOs, IJOs and other work projected per year is approximately 225,000 hours with total material costs of approximately $8,400,000 and services $4,800,000 . The distribution of IJOs by craft is presented in Technical Exhibit 5.1-003

5.1.2.4 Conversion of SO Work to IJO Work

The same day that the Contractor anticipates $2,500 cost of labor and materials threshold will be reached during corrective operations, the Contractor shall request KO approval for completion of the SO and conversion to an IJO. In the case of a Priority 1 SO, the Contractor shall continue work until any emergency condition has been arrested. The Contractor shall, at that time, request KO approval for completion of the SO and conversion to an IJO.

5.1.2.5 Work Reception

5.1.2.5.1 Sources of Work. Work can be identified by the KO, Units, other Government personnel, tenants or residents of the Installation, or the Contractor. Contractor-generated work is the result of requests made by operators and maintenance personnel, who identified deficiencies during inspections, preventive maintenance, or other work performance.

5.1.2.5.2 Service Order Reception. The Contractor shall receive SOs for unscheduled maintenance and repair of buildings, structures, roads, grounds, utilities, HVAC equipment, and all other support services on a 24-hour, 7-day per week basis. All SO’s will be entered into the General Fund Enterprise Business System (GFEBs). This will include service orders for pest control not covered by this contract. The Contractor should first attempt to provide technical assistance over the phone or refer the caller to the Self-Help Store for those services such as replacing a washer in a leaking faucet, replacing a fluorescent light bulb, and other basic household repair tasks that individuals may be able to perform on their own. If the caller cannot resolve the problem, the Contractor shall obtain the necessary information to initiate a SO, and assign a priority to the SO in accordance with the definitions in Technical Exhibit 5.1-

002. Unless specific clarification is required or additional approvals are necessary because of a change in scope, work items shall be performed by the Contractor without further input from the Government.

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5.1.2.5.2.1 Number of Service Calls. Historically, approximately 210 service calls are received daily (Monday through Friday) between the hours of 0745 and 1615, 10 service calls between the hours of 1615 and 2400, 4 service calls between the hours of 0000 and 0745, and 30 service calls over an average weekend. Approximately, 90% result in the generation of SOs. Historically, service orders for pest control averaged 500 per year.

5.1.2.5.2.2 Clarification of Work Requirements. If the work requirements are unclear, the Contractor shall contact the customer to clarify work request requirements.

5.1.2.5.2.3 Duplicate Work Requests. If a request is made by more than one customer representative for the same work at the same location or for repair of the same equipment, this work request shall be treated as a single work request and documented as such for reporting purposes.

5.1.2.5.2.4 Phone List. The Contractor shall provide an updated phone list as necessary to the KO of on-call and key personnel who can be notified for urgent matters.

5.1.2.5.3 IJO Reception. The Government will receive requests for work on DA Form 4283-1 that would exceed the threshold limits of a SO. The Government will assign priorities to these work requests and will determine which IJOs will be issued to the Contractor. 5.1.2.5.4 Work Approval

5.1.2.5.4.1 SOO Work Approval. The Contractor may receive blanket pre-authorization instructions from the KO to execute SOOs.

5.1.2.5.4.2 SO Work Approval. The Contractor may receive blanket pre-authorization instructions from the KO to execute SOs.

5.1.2.5.4.3 IJO Work Approval. On receipt or initiation of a proposed IJO, the Contractor shall provide a brief definition of the work and a cost estimate in writing to the KO. The KO may approve the work at this point. Upon further request by the KO, the Contractor shall prepare a complete cost estimate using standard costing methods. This cost estimate shall be based on an actual site inspection and shall include: a completed detailed scope of work, a bill of materials using appropriate materials catalogues, with quantities, unit prices, and single-line drawings as necessary. If an estimate is not approved, the KO may request that changes be made to the scope of work, scheduling, or timing; a revised estimate be submitted; or that the project be canceled. If acceptable terms cannot be reached, the Government reserves the right to accomplish work by other means. After approval of an IJO by the KO, the work shall be scheduled, assigned to Contractor personnel, and performed in the order as received, in accordance with the work scheduling practices defined. The Contractor shall coordinate with the Installation Safety Office if the IJO poses a safety threat. IJOs shall not commence without the approval of the KO.

5.1.2.5.4.3.1 IJO Extension and Funding Increase. After initial approval of an IJO, all contractor request for changes of IJOs to include suspense date, not to exceed (NTE), or changes in scope of work, shall be submitted to the COR with written

C-5.1-9 justification. Upon approval by the COR, the contractor shall submit the IJO to the functional manager for final approval.

5.1.2.6 Work Documentation

5.1.2.6.1 The Contractor shall purchase, maintain, record, and be able to correlate to GFEBs, all service order and work order documents, plus receiving reports showing what, when, why and where, on each transaction.

5.1.2.6.2 Edit. The Contractor shall check each document for accuracy against the Daily Transaction Register. The Contractor shall correct any errors detected and reprocess them into GFEBs. The Contractor shall stamp each closed document with the date it clears, the cost run, and the date it is closed. The Contractor shall hold delivery tickets and Number 7 copy of DD Form 1155 for purchases on BPA until they clear the Ledger History Report. The Contractor shall cross check issues on the transaction register when they clear the Ledger History.

5.1.2.6.3 Labor and Equipment (L&E) Forms. As a means to document all work performed, the Contractor shall ensure that each Contractor employee working on SOOs, SOs, or IJOs, completes a L&E Form (DA Form 4288-1) at the conclusion of each working day. The Contractor shall be responsible for entering all data from these forms into the GFEBs. The Contractor shall maintain a file of these L&E Forms for Contract duration, and be able to provide these forms to the KO upon request. The Contractor shall also enter L&E forms for all Government-in-Nature (GIN) employees using the form.

5.1.2.6.3.1 Work Initiation for SOOs, SOs, and IJOs. At work inception, the Contractor shall input the following information for SOOs, SOs, and IJOs into the GFEBs management systems:

a) Work classification

b) Priority

c) Work/problem nature

d) Work request number

e) Date and time requested

f) Location of work requirement (i.e., building/facility/activity code)

g) Name and telephone number of requester

5.1.2.6.3.2 On-Going Documentation for SOs and IJOs. The Contractor shall input the following information for SOs and IJOs directly into the GFEBs management systems:

a) Job status (e.g., open, closed, on-hold, or canceled)

b) Date and time arrived at the job site

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c) Material order date (other than shop stock), if applicable

d) Estimated material due date (other than shop stock), if applicable

e) Name of person who performed the work

f) Date and time completed

g) Description of actual work completed

h) Actual labor hours by craft

i) Material description and quantity

j) Remarks

5.1.2.6.3.3 Completed IJO Documentation. Completed IJOs shall be signed by the authorized requester on the IJO, certifying that work was satisfactorily performed. If the authorized requester is not available, an authorized alternate’s signature is acceptable, with a comment stating the reason that the authorized requester is not available. After completion of each IJO, (all trailing cost have been captured) the Contractor shall input the following data into GFEBs maintenance management system and classify work in GFEBs as Technically Complete (TECO).

a) Name(s) of the individuals who worked on the job

b) The trade of each individual

c) Total hours expended

d) Labor cost

e) Total material costs expended

f) Date and time completed

5.1.2.6.3.4 Final IJO Documentation. Contractor shall document the final IJO in accordance with TE 5.1-005 (IJO Completion Template) and will be filed with the completed IJO.

5.1.2.6.3.4 Variance Report. The Contractor shall provide the KO with a monthly Variance Report TE 5.1-006 summarizing the IJOs completed in the month before the previous month.

Variance Report will be due the 1st day of each month or on the first duty day of the month should the 1st fall on a weekend or federal holiday. Variance Report summarizing IJOs completed 60 days prior to report due date on the 1st of the month, the cost estimates that were proposed, the actual costs, the percent variation for each job, and the total dollar and percent variance for the month (CDRL 501R002). The Variance Report shall be provided on the first of the month.

5.1.2.6.3.5 Reports. The Contractor shall provide adequate controls and reports to ensure effectiveness, efficiency, and prompt response to all workload requirements and provide controls to ensure that costs incurred are properly reported. On a weekly basis, the Contractor shall provide the KO with an updated Backlog Report by area of responsibility designating the backlog of SOs for that time period (CDRL 501R003).

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5.1.3 WORK CONTROL

5.1.3.1 Contingency Service Plans

Not later than 30 calendar days prior to Contract start date, the Contractor shall submit Contingency Service Plans (CDRL 501R004) organized by Functional Area to the KO for approval. The Contingency Service Plans shall describe services to be performed and their frequencies as reflected by this Contract, standard operating procedures, and proposed staffing. The Contractor shall conform with established military priorities for supply as specified in AR 710-2 and AR 725-50 in the development of the Contingency Service Plans. These plans shall include specific maintenance tasks and frequencies, specific instructions for the accomplishment of tasks, required special tools and equipment, personnel requirements, safety requirements, emergency procedures, personnel training requirements, and documentation procedures. The Contractor shall revise and resubmit the plan annually, or portions of the plan as required. Revised or updated portions of the plans shall be approved by the KO prior to implementation. The Contractor shall review, modify as necessary, and resubmit any Government plans already in effect. In addition the contractor shall develop programs and procedures for accomplishing competing mission demands as set forth in CDRL 501R006.

5.1.3.1.1 Installation Spill Contingency Plan (ISCP). The Contractor shall develop and submit a Spill Contingency Plan, in accordance with AR 200-1, detailing response actions to remove or mitigate the effects of accidental spills or discharges of oil and hazardous materials and wastes stored at Fort Benning/Camp Merrill.

5.1.3.1.2 Fuel Contingency Plan. The Contractor shall develop and submit a Fuel Contingency Plan. The plan shall provide for the allocation of fuel oil by the Contractor should an interruption occur. The Contractor shall perform all applicable tasks listed in the plan in the event of an emergency.

5.1.3.1.3 Contingency Operating Plans. The Contractor shall submit a Contingency Operating Plans detailing how the Contractor shall use his personnel, materials, and equipment to respond to and accomplish emergency maintenance or repair work during all regular and non-regular working hours. The plans shall include contingencies for the following emergency services:

• Natural disasters

• Emergency work for the security or protection of Government property

• Emergency work due to loss of air conditioning or heating for the medical facilities, data processing equipment, and other temperature critical facilities

• Emergency work due to loss of operation of refrigeration and dining facility equipment

• Emergency work due to a malfunction in any Military Police 911 fire alarm system or fire sprinkler system

• Dam safety plan contingency

• Natural gas curtailment

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• Chlorine leaks

• Leak at propane peak shaving plant

• Leakage or spill of hazardous material

• Hydrant Flushing Plan

5.1.3.2 Critical Systems

The Contractor shall be responsible for keeping the following critical systems operational 24 hours a day, every day. The Contractor shall obtain KO approval before implementing changes to existing back-up systems or procedures.

• Electrical Systems

• Air Conditioning Systems

• Refrigeration Units/Cold Storage Systems (As required)

• Security Devices

• Boiler Plants and Heating Systems

• Plumbing Systems

• Water Production and Distribution Systems

• Wash Racks

• Wastewater Treatment and Collection Systems

• Standby Generators

• Fire Detection and Suppression Systems

• Structural Integrity and Safety of Buildings

• Steam, High Temperature, and Chilled Water Distribution System

• Road Network and Bridges in both the cantonment areas and ranges/unimproved areas.

5.1.3.3 Energy Management and Control Systems (EMCS)

The Contractor shall monitor the EMCS in Building 470, 24 hours per day, seven days per week and be responsible for remote monitoring of all utilities which are linked to the EMCS and are on the Operators Task Sheet. The Contractor shall report the status of the EMCS linked systems upon request. Using the EMCS, the Contractor shall make adjustments to the HVAC systems to regulate room or building temperatures and control designated lighting around the Installation. Conserving Government resources is a criteria in the evaluation of the Contractor’s cost management actions. The Contractor shall also turn ON and OFF systems during maintenance actions as necessary. The Contractor shall also be responsible for the maintenance and repair of the EMCS with prior approval of all

C-5.1-13 repairs or modifications requiring KO approval. Energy policy is the sole purview of the Government.

5.1.3.3.1 The Contractor shall provide all necessary qualified and trained personnel to utilize and monitor the EMCS system on a 24 hour per day, seven days per week basis.

The EMCS operators shall maintain a twenty-four (24) hour daily operators log; the operators log shall contain the following items at a minimum: shift changes, system alarms, notifications, and service order numbers (note: all service orders generated shall be based upon the data received from the EMCS systems reports).

5.1.3.3.2 The Contractor shall utilize the EMCS to monitor and to obtain data with which it shall effectively and efficiently operate plants and buildings on the EMCS system.

This shall include inputting, monitoring, retrieving, and interpreting operational data (e.g., equipment status, temperature, on/off historical data, duty cycling, alarm status, etc.).

5.1.3.3.3 The Contractor shall forward to the KO copies of reports and printouts to include Failure List Reports, System Program Reports, Programmed Start/Stop Operation Schedule Reports, and Elapsed Time Program Operation Reports as requested (note: some reports may not be available based on the building design/application).

5.2 BUILDINGS AND STRUCTURES MAINTENANCE

Specific tasks and other requirements for Buildings and Structures Maintenance can be found in Functional Area 5.2.

5.3 DINING FACILITY EQUIPMENT MAINTENANCE

Specific tasks and other requirements for Dining Facility Equipment Maintenance can be found in Functional Area 5.3.

5.4 UTILITY SYSTEMS OPERATION AND MAINTENANCE

Specific tasks and other requirements for Utility Systems Operation and Maintenance can be found in Functional Area 5.4.

5.5 HVAC SYSTEMS OPERATION AND MAINTENANCE

Specific tasks and other requirements for HVAC Systems Operation and Maintenance can be found in Functional Area 5.5.

5.6 GROUNDS MAINTENANCE

Specific tasks and other requirements for Grounds Maintenance can be found in Functional Area 5.6.

5.7 SURFACED AREA MAINTENANCE

Specific tasks and other requirements for Surfaced Area Maintenance can be found in Functional Area 5.7.

C-5.1-14

5.8 RESERVED

5.9 SELF-HELP SERVICES

Specific tasks and other requirements for Self-Help Services can be found in Functional Area 5.9.

5.10 REMOTE CAMP OPERATIONS, MAINTENANCE, AND SUPPORT

Specific tasks and other requirements for Camp Merrill Operations, Maintenance, and Support can be found in Functional Area 5.10.

5.11 RANGE MAINTENANCE

Specific tasks and other requirements for Range Maintenance can be found in Functional Area 5.11.

5.12 CEMETARY SERVICES

Specific tasks and other requirements for Cemetery Services at Ft. Benning can be found in

Functional Area 5.12.

5.13 Chiller Maintenance and Repair

Specific tasks and other requirements for Cemetery Services at Ft. Benning can be found in

Functional Area 5.13.

C-5.1-15

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5.1.1.2.13 Warranties. The Contractor shall determine as part of each work request (SO, WO, etc.) whether the equipment or material requiring repair or replacement is currently under a warranty. The Contractor shall not perform any work that voids...

5.1.2.5.4.3.1 IJO Extension and Funding Increase. After initial approval of an IJO, all contractor request for changes of IJOs to include suspense date, not to exceed (NTE), or changes in scope of work, shall be submitted to the COR with written justi...