2011 04 21 Corrected Attachment K - Performance Measures for CWD Services.doc

Attachment K

Performance Measures for CWD Services Indicator

Performance Measures Quality

100% Program Management Capabilities

· Responsive to PM/WRA

· Responsive to Others (Host Nations, NGOs, Contractors) 100 % Technical Expertise/Subject Matter Experts

- Reliable

- Knowledgeable Personnel 100% qualified, available, perform without break in service and reflect positively on U.S. Government assistance efforts Key Personnel replaced 100% within 14 days of vacancy Resources 100% adequate to fully perform 100% knowledgeable in PM/WRA planning process 100% cooperative with other actors 100% facilitate transition efforts 100% knowledge of In-Country clearances and requirements 100% well managed and coordinated teams 100% anticipate and deals with change, risks and the unknowns 100% staff capable of HD activities

· Survey

· Mapping

· Clearance

· Marking and Handover of cleared land

· Use of Mine Detection Dogs (MDD) or other technologies

· Training and technical assistance

· Capacity building 100% staff capable of Mine Risk Education (MRE)

· Public information dissemination

· Education and training

· Community mine action liaison 100% staff capable of Survivor Assistance

· Casualty data collection

· Emergency and continuing medical care

· Physical and psychological rehabilitation

· Social and economic reintegration

· Support for laws and public policies for full integration of survivors, their families and communities in society 100% staff capable of performing weapons removal abatement and destruction

· HMA

· Mitigation of ERW

· MANPADS

100% staff qualified in Physical Security and Stockpile Management (PSSM)

· Explosive ordnance and ammunition

· SA/LW and other conventional weapons systems

· MANPADS

· Other explosive materiel.

100% staff qualified for CWD activities to advise host nations, train personnel and oversee activities 100% staff qualified to provide non-personal service activities 100% staff flexible and agile in responding to urgent requirements 100% immediately alert PM/WRA of MANPADS/high value systems and provide significant forensic evidence 100% safe and secure

· Staff

· Equipment/materials and supplies Security Plan delivered 100% complete 100% delivery/transportation and movement of

· Personnel

· Equipment and supplies 100% Logistics and administrative support provided 100% Reliable communications provided for

· Staff

· Medical

· U.S. Government and others Quality Assurance Plan delivered 100% complete Transition Plan delivered 100% complete 100% Resumes meet or exceed qualifications 100% staff covered by appropriate insurance 100% signage or logos displayed as appropriate Equipment/Commodity Inventory System maintained 100% 100% medical support provided for all personnel 100% progress achieved

· Equals or exceeds plan

· Within Cost Timeliness

100% documentation and information delivered

· On Time

· Acceptable Format 100% All Reports (progress, adverse action, lessons learned, final, close-out delivered)

· On Time

· Acceptable Format 100% Task orders completed on time 100% Supplies, equipment and material delivered on time 100% Personnel, staff available on time 100% Medical and security support delivered on time