2010.12.22_Attachment_K_Performance_Measures_for_CWD_Services.xml

Performance Measures Kathleen SmithRE4 4 0 2010-12-22T20:57:00Z 2010-12-18T16:38:00Z 2011-02-17T16:31:00Z 3 450 2688 Microsoft 44538 92 92 3046 12 OpenOffice.org/2.2$Win32 OpenOffice.org_project/680m14$Build-9134 en-US Attachment K Performance Measures for CWD Services Indicator Performance Measures Quality 100% Program Management Capabilities Responsive to PM/WRA Responsive to Others (Host Nations, NGOs, Contractors) 100 % Technical Expertise/Subject Matter Experts - Reliable - Knowledgeable Personnel 100% qualified, available, perform without break in service and reflect positively on U.S. Government assistance efforts Key Personnel replaced 100% within 14 days of vacancy Resources 100% adequate to fully perform 100% knowledgeable in PM/WRA planning process 100% cooperative with other actors 100% facilitate transition efforts 100% knowledge of In-Country clearances and requirements 100% well managed and coordinated teams 100% anticipate and deals with change, risks and the unknowns 100% staff capable of HD activities Survey Mapping Clearance Marking and Handover of cleared land Use of Mine Detection Dogs (MDD) or other technologies Training and technical assistance Capacity building 100% staff capable of Mine Risk Education (MRE) Public information dissemination Education and training Community mine action liaison 100% staff capable of Survivor Assistance Casualty data collection Emergency and continuing medical care Physical and psychological rehabilitation Social and economic reintegration Support for laws and public policies for full integration of survivors, their families and communities in society 100% staff capable of performing weapons removal abatement and destruction HMA Mitigation of ERW MANPADS 100% staff qualified in Physical Security and Stockpile Management (PSSM) Explosive ordnance and ammunition SA/LW and other conventional weapons systems MANPADS Other explosive materiel. 100% staff qualified for CWD activities to advise host nations, train personnel and oversee activities 100% staff qualified to provide non-personal service activities 100% staff flexible and agile in responding to urgent requirements 100% immediately alert PM/WRA of MANPADS/high value systems and provide significant forensic evidence 100% safe and secure Staff Equipment/materials and supplies Security Plan delivered 100% complete 100% delivery/transportation and movement of Personnel Equipment and supplies 100% Logistics and administrative support provided 100% Reliable communications provided for Staff Medical U.S. Government and others Quality Assurance Plan delivered 100% complete Transition Plan delivered 100% complete 100% Resumes meet or exceed qualifications 100% staff covered by appropriate insurance 100% signage or logos displayed as appropriate Equipment/Commodity Inventory System maintained 100% 100% medical support provided for all personnel 100% progress achieved Equals or exceeds plan Within Cost Timeliness 100% documentation and information delivered On Time Acceptable Format 100% All Reports (progress, adverse action, lessons learned, final, close-out delivered) On Time Acceptable Format 100% Task orders completed on time 100% Supplies, equipment and material delivered on time 100% Personnel, staff available on time 100% Medical and security support delivered on time