RFP 2024-08 Exhibit I_Service Level Agreements.docx

This appears to be a service level agreement exhibit (Exhibit I) related to an RFP from Southampton County, Virginia for Information Technology Research Subscription Services. However, there is a discrepancy as the description in the contract opportunity details HVAC system installations at Natural Tunnel State Park residences, which does not align with the RFP title. The file content cannot be directly accessed as it requires authentication through a secure URL (https://login.cgieva.com/samlp/).

Without access to the actual content of the service level agreement document, I cannot provide specific details about performance metrics, response times, availability requirements, or other SLA terms that would typically be included in such an exhibit for IT research subscription services.