RFO Att B Technical Solution Summary Document_Final.docx

RFO DIR-CPO-STS-609

State of Texas Department of Information Resources

Managed Network Services (MNS) Attachment B Technical Solution Summary Document

DIR-CPO-STS-609

Table of Contents

Contract Change Log Contract Change Log

CCR-000XXX

Background and Introduction Introduction Respondent will submit this document as part of its Request for Offer (RFO) response submission as outlined in Section 3.5.13.2 of the RFO DIR-CPO-STS-MNS 609.

This Attachment B Technical Solution Summary Document supplies specific information for the Respondent’s use when responding to the RFO. This Attachment is intended to be updated in stages throughout the procurement process. This Attachment contains an outline of key topic areas that the Respondent is required to address as part of its response to the RFO (“Response”). The Response will include a thorough description of Respondent proposed organizational structure, services solution, technical solution proposed to meet the requirements defined in Exhibit 1 (SOW), and overall approach to implementing the Services Detailed Transition response will be completed in accordance with the instructions detailed in Section 3.5.13.3 of the RFO.

Respondent Instructions

1. Respondent will modify the electronic version of this Attachment (as provided with the RFO) to respond to the requirements herein by completing all sections while refraining from modifying section titles or removing sections.

2. Respondent shall ensure compliance with Exhibit 1 (SOW) as well as interoperability, interfaces and relationships Successful Respondent will establish with other Service Providers to ensure seamless delivery. If there are areas of noncompliance, describe how the Respondent solution will be modified to achieve compliance.

3. Respondent need not demonstrate its understanding of ITIL functional areas but instead shall focus on how Respondent will perform the Services and integrate transparently in the operating model.

4. Although some sections are related, Respondent should minimize repeated responses (copy/paste) in subsequent sections, ensuring the response for each section is specific to the requirements therein.

5. Respondent may remove the provided guidance (i.e. the italicized text) within each section.

6. Respondent should not restate the requirements, volumetrics, or solution assumptions from Exhibit 1 (SOW). Rather, Respondent should articulate how its unique solution will deliver the required services. Assumptions must be documented within the defined structure of Exhibit 2.1 Pricing and Volumes.

7. Respondent should not include background information already provided or otherwise available in the public domain.

8. Respondent will submit the completed file as part of its overall Response to the RFO, in accordance with the submission requirements of Section 3.5.2 of the RFO.

Tooling Solution Tooling Matrix Respondent will submit a complete list of tools provided within the proposed solution in Table 1 Tooling Solution below.

Table 1 Tooling Solution

MNS Solution The functional areas below reference sections of Exhibit 1 (SOW). Respondent should review the requirements prior to responding to each functional area section below. Capitalized terms in this document may refer to section headings in Exhibit 1 (SOW). Unless otherwise expressly stated, references to “Sections” include all numbered subsidiary sections (“Subsections”).

MNS General Requirements Overview In the space below, the Respondent will describe the overall view of the solution, including solution components that drive improved efficiencies, and operational approach to meeting the overall objectives of and requirements contained in Exhibit 1 (SOW). Respondent will articulate how it will perform the services, with specific attention drawn to the focus areas of each section.

Describe your solution in detail, including:

1. Operational approach to managing the services

2. Acknowledgement and agreement to STS Governance Model

3. Describe your approach to delivering services in a multi-provider environment

4. Included tools and how these tools will be used within Service delivery

5. Describe your outreach and growth solution, detailing how the Successful Respondent will identify potential customers that need these services and how they will be onboarded to the program?

6. How your solution supports the stated service objectives of the program as described in Section 1.3 of Exhibit 1 (SOW)

7. Key dependencies and Identified risks and mitigations Emerging Technologies In the space below, Respondent will describe how its solution, approach, and methodology for providing Emerging Technologies will meet the requirements as defined in Section 2.1.1 and 4.10 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Respondent’s expertise and experience in usage of emerging technologies (e.g. Artificial Intelligence [Generative AI, agentic AI, AI based, etc.], machine learning, natural language processing, etc.).

2. How Emerging Technologies and AI concepts have been incorporated into your solution design.

3. Describe which functional areas have been included, and how they have been considered in the solution design for usage of emerging technologies (e.g. security reinforcement, automating tasks, testing automation, improve user experience, large language models, etc.) and other relevant topics.

4. Respondent solution detailing any use of artificial intelligence ("AI") within the proposed solution. Specifically, clarify products, tools, or Services included or planned within the solution. Additionally, if generative or agentic AI is included or planned within the solution, clarify how Respondent will ensure compliance with Article 7 of the Master Services Agreement. Provide specific details on how your solution and Services are uniquely designed to support the STS program with innovative approaches.

5. Respondent solution detailing the commitment to integrate emerging technologies to support DIR Customer compliance with existing and future regulatory requirements.

Network Security In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.1.3 of Exhibit 1 (SOW).

1. Detail relevant experience and prior collaboration in a multi-provider environment

2. Describe how the Respondent will comply with the Services as defined in this Section and its subsections

3. Describe the tools planned, support processes to be used and the integration points Disaster Recovery Services In the space below, Service Provider will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.1.5 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Describe the solution and how Services will align to defined program Recovery Point Objectives and Recovery Time Objectives (RPO/RTO)

2. Describe how the Respondent will comply with the Services as defined in this Section.

LAN/WAN

In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.2.1 and Sections 2.2.2 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Approach to management of service quality and consistency

2. Specific solution details related to the LAN/WAN offering and how it will integrate with the overall STS program

3. Additional information pertinent to this service Wireless In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.2.3 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Approach to management of service quality and consistency.

2. Describe your approach to tools used.

3. Additional information pertinent to this Section.

Firewall In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.2.4 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Approach to management of service quality and consistency

2. Specific solution details related to the Firewall offering and how it will integrate with the overall STS program Web Application Firewall (WAF) In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.2.5 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Approach to management of service quality and consistency

2. Specific solution details related to the Web Application Firewall offering and how it will integrate with the overall STS program

3. Additional information pertinent to this section

VPN

In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.2.6 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Describe how Respondent will Comply with the Services as defined in this section.

2. Additional information pertinent to this Section

DDI

In the space below, Respondent will describe how its solution, approach, and methodology for providing Services and how they will meet the requirements in Section 2.2.7 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Describe how Respondent will comply with the Services as defined in this Section.

2. Describe any Hardware and tools planned to be used and the integration points.

Network Operations (NOC) In the space below, Respondent will describe how its solution, approach, and methodology for providing NOC services will meet the requirements in Section 2.3.1 of Exhibit 1 (SOW).

1. Detail relevant service experience in providing NOC services in a multi-customer environment.

2. Describe in detail how Respondent maintains confidentiality of customer data in multi-tenant environment.

3. Describe how the Respondent will comply with the Services as defined in this Section.

4. Describe in detail the Hardware and Software solutions planned to be used and the integration points.

Fully Managed VPN In the space below, Respondent will describe how its solution, approach, and methodology for providing VPN Services will meet the requirements in Section 2.3.2 of Exhibit 1 (SOW).

1. Detail relevant service experience in providing VPN services in a multi-customer environment.

2. Describe in detail how Respondent maintains confidentiality of customer data in multi-tenant environment.

3. Describe how the Respondent will comply with the Services as defined in this Section.

4. Describe in detail the Hardware and Software solutions planned to be used and the integration points.

Fully Managed DDI In the space below, Respondent will describe how its solution, approach, and methodology for providing DDI services will meet the requirements in Section 2.3.3 of Exhibit 1 (SOW).

1. Detail relevant service experience in providing DDI services in a multi-customer environment.

2. Describe in detail how Respondent maintains confidentiality of customer data in multi-tenant environment.

3. Describe how the Respondent will comply with the Services as defined in this Section.

4. Describe in detail the Hardware and Software solutions planned to be used and the integration points.

Governance, Risk, and Compliance Network Assessments In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.4.1 of Exhibit 1 (SOW).

1. Describe how Respondent will comply with the Services as defined in this Section.

2. Describe the tools planned, support processes to be used, and the integration points.

Network Vulnerability Scans In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.4.2 of Exhibit 1 (SOW).

1. Describe how Respondent will comply with the Services as defined in this Section.

2. Describe the tools planned, support processes to be used and the integration points.

3. Detail how a requested one-time scan will be performed of the environment.

Network Incident Response In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.4.3 of Exhibit 1 (SOW).

1. Describe how Respondent will comply with the Services as defined in this Section.

2. Describe the tools planned, support processes to be used and the integration points.

3. Describe in detail how the Respondent will maintain an active bench of technicians, including skill levels, to respond to events within the defined SLAs.

Technical Field Services In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.4.4 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Describe how Respondent will comply with the Services as defined in this Section.

2. Define the operational model to ensure alignment with DIR Customers and Service Component Providers in the delivery of Services.

3. Additional information pertinent to this Section

4. Describe in detail how the Respondent will maintain an active bench of technicians, including skill levels, to respond to dispatch requests within the defined SLAs.

Staff Augmentation In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Section 2.4.5 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Describe how Respondent will comply with the Services as defined in this Section.

2. Define the operational model to ensure alignment with DIR and DIR Customers in the delivery of Services.

3. Additional information pertinent to this Section Steady State Evolution and Optimization In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Article 4 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Describe how Respondent will comply with the Services as defined in this Article.

2. Relevant experiences and ways in which your solution provides value to DIR in Product Lifecycle, Service Roadmaps, Technology Planning and Engineering activities

3. Additional information pertinent to this Article Service Level Compliance In the space below, Respondent will describe how its solution, approach, and methodology for providing Performance Management will meet the requirements in Article 6 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Describe how Respondent will comply with the Service Levels as defined in Attachment 1.1 Service Level Deliverable Matrix and Attachment 1.2 Service Level Definitions Cross-Functional Services In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Article 8 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Relevant service experience in a multi-supplier model

2. Describe how Respondent will comply with the Services as defined in this Section.

3. Understanding of multi-supplier nature and requirements to interact across multiple suppliers for successful Service delivery

4. Additional information pertinent to this Article Contract Conclusion Requirements In the space below, Respondent will describe how its solution, approach, and methodology for providing Services will meet the requirements in Article 10 of Exhibit 1 (SOW).

Describe your solution in detail, including:

1. Describe how Respondent will comply with the Services as defined in this Article

2. Additional information pertinent to this Article

END OF SOLUTION DOCUMENT

State of Texas Department of Information Resources Managed Network Services – Attachment B Technical Solution Summary Document Page 2 of 2 image1.png